Having issues sending 11M text file with WLM and having it hang

I am trying to send an 11M text file through WLM and having it hang.  When I 
say hang I mean that WLMail.exe takes 50% of the CPU usage and sits for over 
12 hours without sending the email.  I have checked the IO read and write 
bytes for the process and they do not change (through task manager).  Does 
anyone have a suggestion or is this a known issue with no resolution?  Thanks 
in advance
0
Utf
12/3/2009 3:58:02 PM
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"NewWLMUser" wrote:

> I am trying to send an 11M text file through WLM and having it hang.  When I 
> say hang I mean that WLMail.exe takes 50% of the CPU usage and sits for over 
> 12 hours without sending the email.  I have checked the IO read and write 
> bytes for the process and they do not change (through task manager).  Does 
> anyone have a suggestion or is this a known issue with no resolution?  Thanks 
> in advance

UPDATE:  If I change the file extension to .tx instead of .txt the file 
sends fine.  Also I can send .pdf, .csv, etc without any issues.  If I send a 
small text file (3KB), it sends fine as well.
0
Utf
12/3/2009 4:13:01 PM
I've never encountered a mail server that will accept an 11MB file being 
sent through it.  When encountering situations where I have to transmit a 
large file, I put it online in a safe place and send the link to the person 
I want to have it, then they'll download on their own.

"NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message 
news:C6436521-2BFE-46A8-B440-32BD4152DE8D@microsoft.com...
> I am trying to send an 11M text file through WLM and having it hang.  When 
> I
> say hang I mean that WLMail.exe takes 50% of the CPU usage and sits for 
> over
> 12 hours without sending the email.  I have checked the IO read and write
> bytes for the process and they do not change (through task manager).  Does
> anyone have a suggestion or is this a known issue with no resolution? 
> Thanks
> in advance 

0
Stephen
12/3/2009 4:48:11 PM
Try zipping the text file and see if that works.  It will also probably 
substantially reduce the file size.

There is an issue with text files (or files that are mostly text 
regardless of the actual extension), in that if you are using MIME 
format rather than Uuencode (Tools, Options, Send, Plain Text, Plain 
Text Settings) that WLM may decide to use quoted-printable encoding 
rather than Base64.  That can result in some file corruption.    Zipping 
the file avoids that problem by forcing Base64.  But that shouldn't 
cause your issue since merely changing the extension to .tx wouldn't 
affect how WLM encodes it.

Your symptom makes me wonder if your anti-virus isn't trying to scan the 
file and getting into trouble.

With some anti-virus (and anti-spam) programs, simply disabling the 
e-mail scanning function doesn't really disable it.  It simply tells the 
program not to flag any messages.  It still processes all the messages 
and may still cause send/receive problems.  What you may need to do is 
uninstall the anti-virus program, then reinstall it using a custom 
install option and unselect the e-mail scanning component for 
installation.

-- 

Mike - http://TechHelp.Santovec.us



"NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message 
news:023F45B8-324D-439F-A608-D27926B4776E@microsoft.com...
>
>
> "NewWLMUser" wrote:
>
>> I am trying to send an 11M text file through WLM and having it hang. 
>> When I
>> say hang I mean that WLMail.exe takes 50% of the CPU usage and sits 
>> for over
>> 12 hours without sending the email.  I have checked the IO read and 
>> write
>> bytes for the process and they do not change (through task manager). 
>> Does
>> anyone have a suggestion or is this a known issue with no resolution? 
>> Thanks
>> in advance
>
> UPDATE:  If I change the file extension to .tx instead of .txt the 
> file
> sends fine.  Also I can send .pdf, .csv, etc without any issues.  If I 
> send a
> small text file (3KB), it sends fine as well. 


0
Michael
12/3/2009 7:29:15 PM
I can understand that with an 11M file but the same thing happens with a 3M 
text file as well.  Changing the file extension from .txt to something like 
..tx allows it to send the file properly but the issue still remains that 
sending a file with a .txt extension that is large causes WLM to hang.  

"Stephen Goodman" wrote:

> I've never encountered a mail server that will accept an 11MB file being 
> sent through it.  When encountering situations where I have to transmit a 
> large file, I put it online in a safe place and send the link to the person 
> I want to have it, then they'll download on their own.
> 
> "NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message 
> news:C6436521-2BFE-46A8-B440-32BD4152DE8D@microsoft.com...
> > I am trying to send an 11M text file through WLM and having it hang.  When 
> > I
> > say hang I mean that WLMail.exe takes 50% of the CPU usage and sits for 
> > over
> > 12 hours without sending the email.  I have checked the IO read and write
> > bytes for the process and they do not change (through task manager).  Does
> > anyone have a suggestion or is this a known issue with no resolution? 
> > Thanks
> > in advance 
> 
> .
> 
0
Utf
12/3/2009 7:58:03 PM
After you have received the .tx file on the other end can you rename it 
with a .txt extension and read it properly?

10 MB is the max size allowed for some servers.

Nancy Jackman

"NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message
news:840A8B73-AD88-4F1B-80A0-5FFF38D53E41@microsoft.com...

>I can understand that with an 11M file but the same thing happens with a
>3M
> text file as well.  Changing the file extension from .txt to something
> like
> .tx allows it to send the file properly but the issue still remains that
> sending a file with a .txt extension that is large causes WLM to hang.
>
> "Stephen Goodman" wrote:
>
>> I've never encountered a mail server that will accept an 11MB file
>> being
>> sent through it.  When encountering situations where I have to transmit
>> a
>> large file, I put it online in a safe place and send the link to the
>> person
>> I want to have it, then they'll download on their own.
>>
>> "NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message
>> news:C6436521-2BFE-46A8-B440-32BD4152DE8D@microsoft.com...
>> > I am trying to send an 11M text file through WLM and having it hang.
>> > When
>> > I
>> > say hang I mean that WLMail.exe takes 50% of the CPU usage and sits
>> > for
>> > over
>> > 12 hours without sending the email.  I have checked the IO read and
>> > write
>> > bytes for the process and they do not change (through task manager).
>> > Does
>> > anyone have a suggestion or is this a known issue with no resolution?
>> > Thanks
>> > in advance



0
Nancy
12/3/2009 8:34:32 PM

"NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message 
news:840A8B73-AD88-4F1B-80A0-5FFF38D53E41@microsoft.com...
> I can understand that with an 11M file but the same thing happens with a 
> 3M
> text file as well.  Changing the file extension from .txt to something 
> like
> .tx allows it to send the file properly but the issue still remains that
> sending a file with a .txt extension that is large causes WLM to hang.

In the past I have had trouble with attachments larger than 2MB.

> "Stephen Goodman" wrote:
>
>> I've never encountered a mail server that will accept an 11MB file being
>> sent through it.  When encountering situations where I have to transmit a
>> large file, I put it online in a safe place and send the link to the 
>> person
>> I want to have it, then they'll download on their own.
>>
>> "NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message
>> news:C6436521-2BFE-46A8-B440-32BD4152DE8D@microsoft.com...
>> > I am trying to send an 11M text file through WLM and having it hang. 
>> > When
>> > I
>> > say hang I mean that WLMail.exe takes 50% of the CPU usage and sits for
>> > over
>> > 12 hours without sending the email.  I have checked the IO read and 
>> > write
>> > bytes for the process and they do not change (through task manager). 
>> > Does
>> > anyone have a suggestion or is this a known issue with no resolution?
>> > Thanks
>> > in advance
>>
>> .
>> 
0
Stephen
12/3/2009 11:59:15 PM
If it was the virus scanner, why would it matter about the file extension?  
The file is the same no matter what extension it has.  Also, I tried sending 
the same file through OE on the same machine and it went through fine so it 
seems to be related to WLM.  Also we did try changing the Plain Text settings 
and that doesn't seem to matter either.  

I am sure zipping the file would probably work because changing the file 
extension works.  These are all great suggestions to get around the issue but 
none of them FIX it.  (I may seem to be stuck on that but the workarounds are 
not acceptable as the output is automatic on a scheduled basis and needs to 
be sent out as a text file.)

"Michael Santovec" wrote:

> Try zipping the text file and see if that works.  It will also probably 
> substantially reduce the file size.
> 
> There is an issue with text files (or files that are mostly text 
> regardless of the actual extension), in that if you are using MIME 
> format rather than Uuencode (Tools, Options, Send, Plain Text, Plain 
> Text Settings) that WLM may decide to use quoted-printable encoding 
> rather than Base64.  That can result in some file corruption.    Zipping 
> the file avoids that problem by forcing Base64.  But that shouldn't 
> cause your issue since merely changing the extension to .tx wouldn't 
> affect how WLM encodes it.
> 
> Your symptom makes me wonder if your anti-virus isn't trying to scan the 
> file and getting into trouble.
> 
> With some anti-virus (and anti-spam) programs, simply disabling the 
> e-mail scanning function doesn't really disable it.  It simply tells the 
> program not to flag any messages.  It still processes all the messages 
> and may still cause send/receive problems.  What you may need to do is 
> uninstall the anti-virus program, then reinstall it using a custom 
> install option and unselect the e-mail scanning component for 
> installation.
> 
> -- 
> 
> Mike - http://TechHelp.Santovec.us
> 
> 
> 
> "NewWLMUser" <NewWLMUser@discussions.microsoft.com> wrote in message 
> news:023F45B8-324D-439F-A608-D27926B4776E@microsoft.com...
> >
> >
> > "NewWLMUser" wrote:
> >
> >> I am trying to send an 11M text file through WLM and having it hang. 
> >> When I
> >> say hang I mean that WLMail.exe takes 50% of the CPU usage and sits 
> >> for over
> >> 12 hours without sending the email.  I have checked the IO read and 
> >> write
> >> bytes for the process and they do not change (through task manager). 
> >> Does
> >> anyone have a suggestion or is this a known issue with no resolution? 
> >> Thanks
> >> in advance
> >
> > UPDATE:  If I change the file extension to .tx instead of .txt the 
> > file
> > sends fine.  Also I can send .pdf, .csv, etc without any issues.  If I 
> > send a
> > small text file (3KB), it sends fine as well. 
> 
> 
> .
> 
0
Utf
12/4/2009 1:17:02 PM
Reply:

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