Publisher Cannot Open the File #11

My client has a a computer that receives the message "Publisher Cannot Open 
the File"

1) All other client computers on the network can open Publisher files just 
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and fully patched 
with same result (Publisher Cannot Open the File). Copying files to local 
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
-- 
Michael, Microsoft Small Business Specialist
0
8/14/2009 10:24:05 PM
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Is this Publisher 2007 by chance?

http://support.microsoft.com/kb/972566

-- 
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> My client has a a computer that receives the message "Publisher Cannot 
> Open
> the File"
>
> 1) All other client computers on the network can open Publisher files just
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched
> with same result (Publisher Cannot Open the File). Copying files to local
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist 

0
jl_paules (2768)
8/14/2009 11:01:14 PM
There are other things you can try...
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us

Check the permissions...
This article is not specific to Publisher, but it does contain suggestions
You receive an error message when you install an Office program or open an 
Office program or document
http://support.microsoft.com/kb/838687/en-us

Some folks that have had problems have run the Detect and Repair in 2003 with 
some success.

-- 
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> My client has a a computer that receives the message "Publisher Cannot Open
> the File"
>
> 1) All other client computers on the network can open Publisher files just
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched
> with same result (Publisher Cannot Open the File). Copying files to local
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist 


0
mary.sauer (2018)
8/15/2009 11:32:56 AM
Michael - I have exactly the same problem - I have taken ALL of the steps 
listed and still receive the same "Publisher cannot open the file" error. I 
can, however, open the file from Publisher 2003 but saving with a different 
name or in a different folder do not defeat the problem. Is this going to be 
fixed by Microsoft some time soon?
Kim.

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> My client has a a computer that receives the message "Publisher Cannot 
> Open
> the File"
>
> 1) All other client computers on the network can open Publisher files just
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched
> with same result (Publisher Cannot Open the File). Copying files to local
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist 


0
kibr (5)
8/17/2009 3:29:17 AM
Michael has Publisher 2003. What version Publisher do you have? If you have 
2007: Did you install the hotfix after you installed the Service Pack?

Have you tried Office Diagnostics in the Help menu?

-- 
Mary Sauer
http://msauer.mvps.org/

"KB" <kibr@foi.wa.gov.au> wrote in message 
news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> Michael - I have exactly the same problem - I have taken ALL of the steps 
> listed and still receive the same "Publisher cannot open the file" error. I 
> can, however, open the file from Publisher 2003 but saving with a different 
> name or in a different folder do not defeat the problem. Is this going to be 
> fixed by Microsoft some time soon?
> Kim.
>
> "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> My client has a a computer that receives the message "Publisher Cannot Open
>> the File"
>>
>> 1) All other client computers on the network can open Publisher files just
>> fine from network resource (SBS 2003R2)
>> 2) Computer with issue has been completely reformatted and fully patched
>> with same result (Publisher Cannot Open the File). Copying files to local
>> desktop does not resolve issue either.
>> 3) I applied hotfix from kb972566. No luck.
>> 4) Tried registry change of "PromptForBadFiles". No Luck
>> -- 
>> Michael, Microsoft Small Business Specialist
>
> 


0
mary.sauer (2018)
8/17/2009 10:08:49 AM
Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after 
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full 
administrative rights to the user with "Full Control" to the files as well 
with no success.

I will try office diagnostics next, but the fact this was a completely 
reformatted machine (due specifically to this issue) leaves me little hope.
-- 
Michael, MCSE


"Mary Sauer" wrote:

> Michael has Publisher 2003. What version Publisher do you have? If you have 
> 2007: Did you install the hotfix after you installed the Service Pack?
> 
> Have you tried Office Diagnostics in the Help menu?
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > listed and still receive the same "Publisher cannot open the file" error. I 
> > can, however, open the file from Publisher 2003 but saving with a different 
> > name or in a different folder do not defeat the problem. Is this going to be 
> > fixed by Microsoft some time soon?
> > Kim.
> >
> > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> My client has a a computer that receives the message "Publisher Cannot Open
> >> the File"
> >>
> >> 1) All other client computers on the network can open Publisher files just
> >> fine from network resource (SBS 2003R2)
> >> 2) Computer with issue has been completely reformatted and fully patched
> >> with same result (Publisher Cannot Open the File). Copying files to local
> >> desktop does not resolve issue either.
> >> 3) I applied hotfix from kb972566. No luck.
> >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >
> > 
> 
> 
> 
0
8/17/2009 4:28:01 PM
Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after 
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full 
administrative rights to the user with "Full Control" to the files as well 
with no success.

I will try office diagnostics next, but the fact this was a completely 
reformatted machine (due specifically to this issue) leaves me little hope.
-- 
Michael, Microsoft Small Business Specialist
-- 
Michael, MCSE


"Mary Sauer" wrote:

> Michael has Publisher 2003. What version Publisher do you have? If you have 
> 2007: Did you install the hotfix after you installed the Service Pack?
> 
> Have you tried Office Diagnostics in the Help menu?
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > listed and still receive the same "Publisher cannot open the file" error. I 
> > can, however, open the file from Publisher 2003 but saving with a different 
> > name or in a different folder do not defeat the problem. Is this going to be 
> > fixed by Microsoft some time soon?
> > Kim.
> >
> > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> My client has a a computer that receives the message "Publisher Cannot Open
> >> the File"
> >>
> >> 1) All other client computers on the network can open Publisher files just
> >> fine from network resource (SBS 2003R2)
> >> 2) Computer with issue has been completely reformatted and fully patched
> >> with same result (Publisher Cannot Open the File). Copying files to local
> >> desktop does not resolve issue either.
> >> 3) I applied hotfix from kb972566. No luck.
> >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >
> > 
> 
> 
> 
0
8/17/2009 4:28:02 PM
Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after 
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full 
administrative rights to the user with "Full Control" to the files as well 
with no success.

I will try office diagnostics next, but the fact this was a completely 
reformatted machine (due specifically to this issue) leaves me little hope.
-- 
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

> Michael has Publisher 2003. What version Publisher do you have? If you have 
> 2007: Did you install the hotfix after you installed the Service Pack?
> 
> Have you tried Office Diagnostics in the Help menu?
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > listed and still receive the same "Publisher cannot open the file" error. I 
> > can, however, open the file from Publisher 2003 but saving with a different 
> > name or in a different folder do not defeat the problem. Is this going to be 
> > fixed by Microsoft some time soon?
> > Kim.
> >
> > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> My client has a a computer that receives the message "Publisher Cannot Open
> >> the File"
> >>
> >> 1) All other client computers on the network can open Publisher files just
> >> fine from network resource (SBS 2003R2)
> >> 2) Computer with issue has been completely reformatted and fully patched
> >> with same result (Publisher Cannot Open the File). Copying files to local
> >> desktop does not resolve issue either.
> >> 3) I applied hotfix from kb972566. No luck.
> >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >
> > 
> 
> 
> 
0
8/17/2009 4:31:01 PM

"Michael in CA" wrote:

> Here are some clarifications and responses to suggestions:
> 
> This is Publisher 2007 (thus the reason I applied the hotfix after 
> installing SP2)
> 
> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> 
> I have copied files to the desktop from the network, I have given full 
> administrative rights to the user with "Full Control" to the files as well 
> with no success.
> 
> I will try office diagnostics next, but the fact this was a completely 
> reformatted machine (due specifically to this issue) leaves me little hope.
> -- 
> Michael, Microsoft Small Business Specialist
> 
> "Mary Sauer" wrote:
> 
> > Michael has Publisher 2003. What version Publisher do you have? If you have 
> > 2007: Did you install the hotfix after you installed the Service Pack?
> > 
> > Have you tried Office Diagnostics in the Help menu?
> > 
> > -- 
> > Mary Sauer
> > http://msauer.mvps.org/
> > 
> > "KB" <kibr@foi.wa.gov.au> wrote in message 
> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > > listed and still receive the same "Publisher cannot open the file" error. I 
> > > can, however, open the file from Publisher 2003 but saving with a different 
> > > name or in a different folder do not defeat the problem. Is this going to be 
> > > fixed by Microsoft some time soon?
> > > Kim.
> > >
> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> > >> My client has a a computer that receives the message "Publisher Cannot Open
> > >> the File"
> > >>
> > >> 1) All other client computers on the network can open Publisher files just
> > >> fine from network resource (SBS 2003R2)
> > >> 2) Computer with issue has been completely reformatted and fully patched
> > >> with same result (Publisher Cannot Open the File). Copying files to local
> > >> desktop does not resolve issue either.
> > >> 3) I applied hotfix from kb972566. No luck.
> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> > >> -- 
> > >> Michael, Microsoft Small Business Specialist
> > >
> > > 
> > 
> > 
> > 
0
8/17/2009 8:16:01 PM
I have experienced the same problems after installing Office updates.  Have 
followed the procedures described including running the hotfix with no 
success.  Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

> Here are some clarifications and responses to suggestions:
> 
> This is Publisher 2007 (thus the reason I applied the hotfix after 
> installing SP2)
> 
> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> 
> I have copied files to the desktop from the network, I have given full 
> administrative rights to the user with "Full Control" to the files as well 
> with no success.
> 
> I will try office diagnostics next, but the fact this was a completely 
> reformatted machine (due specifically to this issue) leaves me little hope.
> -- 
> Michael, Microsoft Small Business Specialist
> 
> "Mary Sauer" wrote:
> 
> > Michael has Publisher 2003. What version Publisher do you have? If you have 
> > 2007: Did you install the hotfix after you installed the Service Pack?
> > 
> > Have you tried Office Diagnostics in the Help menu?
> > 
> > -- 
> > Mary Sauer
> > http://msauer.mvps.org/
> > 
> > "KB" <kibr@foi.wa.gov.au> wrote in message 
> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > > listed and still receive the same "Publisher cannot open the file" error. I 
> > > can, however, open the file from Publisher 2003 but saving with a different 
> > > name or in a different folder do not defeat the problem. Is this going to be 
> > > fixed by Microsoft some time soon?
> > > Kim.
> > >
> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> > >> My client has a a computer that receives the message "Publisher Cannot Open
> > >> the File"
> > >>
> > >> 1) All other client computers on the network can open Publisher files just
> > >> fine from network resource (SBS 2003R2)
> > >> 2) Computer with issue has been completely reformatted and fully patched
> > >> with same result (Publisher Cannot Open the File). Copying files to local
> > >> desktop does not resolve issue either.
> > >> 3) I applied hotfix from kb972566. No luck.
> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> > >> -- 
> > >> Michael, Microsoft Small Business Specialist
> > >
> > > 
> > 
> > 
> > 
0
8/17/2009 8:18:01 PM
Dumb question (sorry to ask)......Did you just download the hotfix or did 
you install it? You need to run it as an administrator.

-- 
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message 
news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>
> I have experienced the same problems after installing Office updates. 
> Have
> followed the procedures described including running the hotfix with no
> success.  Any further suggestions would be greatly appreciated.
>
> "Michael in CA" wrote:
>
>> Here are some clarifications and responses to suggestions:
>>
>> This is Publisher 2007 (thus the reason I applied the hotfix after
>> installing SP2)
>>
>> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>
>> I have copied files to the desktop from the network, I have given full
>> administrative rights to the user with "Full Control" to the files as 
>> well
>> with no success.
>>
>> I will try office diagnostics next, but the fact this was a completely
>> reformatted machine (due specifically to this issue) leaves me little 
>> hope.
>> -- 
>> Michael, Microsoft Small Business Specialist
>>
>> "Mary Sauer" wrote:
>>
>> > Michael has Publisher 2003. What version Publisher do you have? If you 
>> > have
>> > 2007: Did you install the hotfix after you installed the Service Pack?
>> >
>> > Have you tried Office Diagnostics in the Help menu?
>> >
>> > -- 
>> > Mary Sauer
>> > http://msauer.mvps.org/
>> >
>> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> > > Michael - I have exactly the same problem - I have taken ALL of the 
>> > > steps
>> > > listed and still receive the same "Publisher cannot open the file" 
>> > > error. I
>> > > can, however, open the file from Publisher 2003 but saving with a 
>> > > different
>> > > name or in a different folder do not defeat the problem. Is this 
>> > > going to be
>> > > fixed by Microsoft some time soon?
>> > > Kim.
>> > >
>> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in 
>> > > message
>> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> > >> My client has a a computer that receives the message "Publisher 
>> > >> Cannot Open
>> > >> the File"
>> > >>
>> > >> 1) All other client computers on the network can open Publisher 
>> > >> files just
>> > >> fine from network resource (SBS 2003R2)
>> > >> 2) Computer with issue has been completely reformatted and fully 
>> > >> patched
>> > >> with same result (Publisher Cannot Open the File). Copying files to 
>> > >> local
>> > >> desktop does not resolve issue either.
>> > >> 3) I applied hotfix from kb972566. No luck.
>> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> > >> -- 
>> > >> Michael, Microsoft Small Business Specialist
>> > >
>> > >
>> >
>> >
>> > 

0
jl_paules (2768)
8/17/2009 9:22:39 PM
I applied the hotfix after having this problem, and it worked like a charm.

"JoAnn Paules" wrote:

> Dumb question (sorry to ask)......Did you just download the hotfix or did 
> you install it? You need to run it as an administrator.
> 
> -- 
> JoAnn Paules
> MVP Microsoft [Publisher]
> Tech Editor for "Microsoft Publisher 2007 For Dummies"
> 
> 
> 
> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message 
> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
> >
> > I have experienced the same problems after installing Office updates. 
> > Have
> > followed the procedures described including running the hotfix with no
> > success.  Any further suggestions would be greatly appreciated.
> >
> > "Michael in CA" wrote:
> >
> >> Here are some clarifications and responses to suggestions:
> >>
> >> This is Publisher 2007 (thus the reason I applied the hotfix after
> >> installing SP2)
> >>
> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> >>
> >> I have copied files to the desktop from the network, I have given full
> >> administrative rights to the user with "Full Control" to the files as 
> >> well
> >> with no success.
> >>
> >> I will try office diagnostics next, but the fact this was a completely
> >> reformatted machine (due specifically to this issue) leaves me little 
> >> hope.
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >>
> >> "Mary Sauer" wrote:
> >>
> >> > Michael has Publisher 2003. What version Publisher do you have? If you 
> >> > have
> >> > 2007: Did you install the hotfix after you installed the Service Pack?
> >> >
> >> > Have you tried Office Diagnostics in the Help menu?
> >> >
> >> > -- 
> >> > Mary Sauer
> >> > http://msauer.mvps.org/
> >> >
> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> >> > > Michael - I have exactly the same problem - I have taken ALL of the 
> >> > > steps
> >> > > listed and still receive the same "Publisher cannot open the file" 
> >> > > error. I
> >> > > can, however, open the file from Publisher 2003 but saving with a 
> >> > > different
> >> > > name or in a different folder do not defeat the problem. Is this 
> >> > > going to be
> >> > > fixed by Microsoft some time soon?
> >> > > Kim.
> >> > >
> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in 
> >> > > message
> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> > >> My client has a a computer that receives the message "Publisher 
> >> > >> Cannot Open
> >> > >> the File"
> >> > >>
> >> > >> 1) All other client computers on the network can open Publisher 
> >> > >> files just
> >> > >> fine from network resource (SBS 2003R2)
> >> > >> 2) Computer with issue has been completely reformatted and fully 
> >> > >> patched
> >> > >> with same result (Publisher Cannot Open the File). Copying files to 
> >> > >> local
> >> > >> desktop does not resolve issue either.
> >> > >> 3) I applied hotfix from kb972566. No luck.
> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> > >> -- 
> >> > >> Michael, Microsoft Small Business Specialist
> >> > >
> >> > >
> >> >
> >> >
> >> > 
> 
> 
0
htglaser (2)
8/17/2009 9:49:01 PM
As stated above, I have taken ALL recommended steps, including downloading 
AND installing the hotfix as Administrator, run the diagnostics, did a 
repair on office, I have the file in a folder with full access (both network 
and local locations tried), turned off my AV, even tried running Pub from 
safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" <htglaser@discussions.microsoft.com> wrote in message 
news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>I applied the hotfix after having this problem, and it worked like a charm.
>
> "JoAnn Paules" wrote:
>
>> Dumb question (sorry to ask)......Did you just download the hotfix or did
>> you install it? You need to run it as an administrator.
>>
>> -- 
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>
>>
>>
>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message
>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>> >
>> > I have experienced the same problems after installing Office updates.
>> > Have
>> > followed the procedures described including running the hotfix with no
>> > success.  Any further suggestions would be greatly appreciated.
>> >
>> > "Michael in CA" wrote:
>> >
>> >> Here are some clarifications and responses to suggestions:
>> >>
>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>> >> installing SP2)
>> >>
>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>> >>
>> >> I have copied files to the desktop from the network, I have given full
>> >> administrative rights to the user with "Full Control" to the files as
>> >> well
>> >> with no success.
>> >>
>> >> I will try office diagnostics next, but the fact this was a completely
>> >> reformatted machine (due specifically to this issue) leaves me little
>> >> hope.
>> >> -- 
>> >> Michael, Microsoft Small Business Specialist
>> >>
>> >> "Mary Sauer" wrote:
>> >>
>> >> > Michael has Publisher 2003. What version Publisher do you have? If 
>> >> > you
>> >> > have
>> >> > 2007: Did you install the hotfix after you installed the Service 
>> >> > Pack?
>> >> >
>> >> > Have you tried Office Diagnostics in the Help menu?
>> >> >
>> >> > -- 
>> >> > Mary Sauer
>> >> > http://msauer.mvps.org/
>> >> >
>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
>> >> > > the
>> >> > > steps
>> >> > > listed and still receive the same "Publisher cannot open the file"
>> >> > > error. I
>> >> > > can, however, open the file from Publisher 2003 but saving with a
>> >> > > different
>> >> > > name or in a different folder do not defeat the problem. Is this
>> >> > > going to be
>> >> > > fixed by Microsoft some time soon?
>> >> > > Kim.
>> >> > >
>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>> >> > > message
>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> >> > >> My client has a a computer that receives the message "Publisher
>> >> > >> Cannot Open
>> >> > >> the File"
>> >> > >>
>> >> > >> 1) All other client computers on the network can open Publisher
>> >> > >> files just
>> >> > >> fine from network resource (SBS 2003R2)
>> >> > >> 2) Computer with issue has been completely reformatted and fully
>> >> > >> patched
>> >> > >> with same result (Publisher Cannot Open the File). Copying files 
>> >> > >> to
>> >> > >> local
>> >> > >> desktop does not resolve issue either.
>> >> > >> 3) I applied hotfix from kb972566. No luck.
>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> >> > >> -- 
>> >> > >> Michael, Microsoft Small Business Specialist
>> >> > >
>> >> > >
>> >> >
>> >> >
>> >> >
>>
>> 


0
kibr (5)
8/18/2009 2:59:19 AM
Are all your publications not opening? Have you changed printers by chance?

-- 
Mary Sauer
http://msauer.mvps.org/

"KB" <kibr@foi.wa.gov.au> wrote in message 
news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
> As stated above, I have taken ALL recommended steps, including downloading AND 
> installing the hotfix as Administrator, run the diagnostics, did a repair on 
> office, I have the file in a folder with full access (both network and local 
> locations tried), turned off my AV, even tried running Pub from safe mode, 
> etc. So what's next?
> Thx,
> Kim.
>
> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>>I applied the hotfix after having this problem, and it worked like a charm.
>>
>> "JoAnn Paules" wrote:
>>
>>> Dumb question (sorry to ask)......Did you just download the hotfix or did
>>> you install it? You need to run it as an administrator.
>>>
>>> -- 
>>> JoAnn Paules
>>> MVP Microsoft [Publisher]
>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>>
>>>
>>>
>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message
>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>>> >
>>> > I have experienced the same problems after installing Office updates.
>>> > Have
>>> > followed the procedures described including running the hotfix with no
>>> > success.  Any further suggestions would be greatly appreciated.
>>> >
>>> > "Michael in CA" wrote:
>>> >
>>> >> Here are some clarifications and responses to suggestions:
>>> >>
>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>>> >> installing SP2)
>>> >>
>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>> >>
>>> >> I have copied files to the desktop from the network, I have given full
>>> >> administrative rights to the user with "Full Control" to the files as
>>> >> well
>>> >> with no success.
>>> >>
>>> >> I will try office diagnostics next, but the fact this was a completely
>>> >> reformatted machine (due specifically to this issue) leaves me little
>>> >> hope.
>>> >> -- 
>>> >> Michael, Microsoft Small Business Specialist
>>> >>
>>> >> "Mary Sauer" wrote:
>>> >>
>>> >> > Michael has Publisher 2003. What version Publisher do you have? If you
>>> >> > have
>>> >> > 2007: Did you install the hotfix after you installed the Service Pack?
>>> >> >
>>> >> > Have you tried Office Diagnostics in the Help menu?
>>> >> >
>>> >> > -- 
>>> >> > Mary Sauer
>>> >> > http://msauer.mvps.org/
>>> >> >
>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>>> >> > > Michael - I have exactly the same problem - I have taken ALL of the
>>> >> > > steps
>>> >> > > listed and still receive the same "Publisher cannot open the file"
>>> >> > > error. I
>>> >> > > can, however, open the file from Publisher 2003 but saving with a
>>> >> > > different
>>> >> > > name or in a different folder do not defeat the problem. Is this
>>> >> > > going to be
>>> >> > > fixed by Microsoft some time soon?
>>> >> > > Kim.
>>> >> > >
>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>>> >> > > message
>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>>> >> > >> My client has a a computer that receives the message "Publisher
>>> >> > >> Cannot Open
>>> >> > >> the File"
>>> >> > >>
>>> >> > >> 1) All other client computers on the network can open Publisher
>>> >> > >> files just
>>> >> > >> fine from network resource (SBS 2003R2)
>>> >> > >> 2) Computer with issue has been completely reformatted and fully
>>> >> > >> patched
>>> >> > >> with same result (Publisher Cannot Open the File). Copying files to
>>> >> > >> local
>>> >> > >> desktop does not resolve issue either.
>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>>> >> > >> -- 
>>> >> > >> Michael, Microsoft Small Business Specialist
>>> >> > >
>>> >> > >
>>> >> >
>>> >> >
>>> >> >
>>>
>>>
>
> 


0
mary.sauer (2018)
8/18/2009 9:42:27 AM
Hi Mary,
The printers are the same. However, we have upgraded our server to Windows 
SBS 2008. As a result the printers live at different network locations. This 
being the case, how do I change the old Publisher file to accommodate the 
new printer addresses?
Thanks,
Kim.

"Mary Sauer" <mary.sauer@mygmail.com> wrote in message 
news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
> Are all your publications not opening? Have you changed printers by 
> chance?
>
> -- 
> Mary Sauer
> http://msauer.mvps.org/
>
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>> As stated above, I have taken ALL recommended steps, including 
>> downloading AND installing the hotfix as Administrator, run the 
>> diagnostics, did a repair on office, I have the file in a folder with 
>> full access (both network and local locations tried), turned off my AV, 
>> even tried running Pub from safe mode, etc. So what's next?
>> Thx,
>> Kim.
>>
>> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
>> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>>>I applied the hotfix after having this problem, and it worked like a 
>>>charm.
>>>
>>> "JoAnn Paules" wrote:
>>>
>>>> Dumb question (sorry to ask)......Did you just download the hotfix or 
>>>> did
>>>> you install it? You need to run it as an administrator.
>>>>
>>>> -- 
>>>> JoAnn Paules
>>>> MVP Microsoft [Publisher]
>>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>>>
>>>>
>>>>
>>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in 
>>>> message
>>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>>>> >
>>>> > I have experienced the same problems after installing Office updates.
>>>> > Have
>>>> > followed the procedures described including running the hotfix with 
>>>> > no
>>>> > success.  Any further suggestions would be greatly appreciated.
>>>> >
>>>> > "Michael in CA" wrote:
>>>> >
>>>> >> Here are some clarifications and responses to suggestions:
>>>> >>
>>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>>>> >> installing SP2)
>>>> >>
>>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>>> >>
>>>> >> I have copied files to the desktop from the network, I have given 
>>>> >> full
>>>> >> administrative rights to the user with "Full Control" to the files 
>>>> >> as
>>>> >> well
>>>> >> with no success.
>>>> >>
>>>> >> I will try office diagnostics next, but the fact this was a 
>>>> >> completely
>>>> >> reformatted machine (due specifically to this issue) leaves me 
>>>> >> little
>>>> >> hope.
>>>> >> -- 
>>>> >> Michael, Microsoft Small Business Specialist
>>>> >>
>>>> >> "Mary Sauer" wrote:
>>>> >>
>>>> >> > Michael has Publisher 2003. What version Publisher do you have? If 
>>>> >> > you
>>>> >> > have
>>>> >> > 2007: Did you install the hotfix after you installed the Service 
>>>> >> > Pack?
>>>> >> >
>>>> >> > Have you tried Office Diagnostics in the Help menu?
>>>> >> >
>>>> >> > -- 
>>>> >> > Mary Sauer
>>>> >> > http://msauer.mvps.org/
>>>> >> >
>>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>>>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
>>>> >> > > the
>>>> >> > > steps
>>>> >> > > listed and still receive the same "Publisher cannot open the 
>>>> >> > > file"
>>>> >> > > error. I
>>>> >> > > can, however, open the file from Publisher 2003 but saving with 
>>>> >> > > a
>>>> >> > > different
>>>> >> > > name or in a different folder do not defeat the problem. Is this
>>>> >> > > going to be
>>>> >> > > fixed by Microsoft some time soon?
>>>> >> > > Kim.
>>>> >> > >
>>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>>>> >> > > message
>>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>>>> >> > >> My client has a a computer that receives the message "Publisher
>>>> >> > >> Cannot Open
>>>> >> > >> the File"
>>>> >> > >>
>>>> >> > >> 1) All other client computers on the network can open Publisher
>>>> >> > >> files just
>>>> >> > >> fine from network resource (SBS 2003R2)
>>>> >> > >> 2) Computer with issue has been completely reformatted and 
>>>> >> > >> fully
>>>> >> > >> patched
>>>> >> > >> with same result (Publisher Cannot Open the File). Copying 
>>>> >> > >> files to
>>>> >> > >> local
>>>> >> > >> desktop does not resolve issue either.
>>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>>>> >> > >> -- 
>>>> >> > >> Michael, Microsoft Small Business Specialist
>>>> >> > >
>>>> >> > >
>>>> >> >
>>>> >> >
>>>> >> >
>>>>
>>>>
>>
>>
>
> 


0
8/18/2009 11:43:50 AM
P.S. Actually there are other Pub 2007 files I can open that were created at 
the same time. However, the only difference I can see is that the one I 
cannot open has embedded Excel chart objects. If I remove the embedded 
objects using Pub 2003 I can open what remains of the file in Pub 2007??? 
Note that the same version of Office is still used (2007) but SP2 has been 
installed.
Cheers,
Kim.


"Kim Bracknell" <TheBracknells@iiNet.net.au> wrote in message 
news:ugPhtk$HKHA.3000@TK2MSFTNGP04.phx.gbl...
> Hi Mary,
> The printers are the same. However, we have upgraded our server to Windows 
> SBS 2008. As a result the printers live at different network locations. 
> This being the case, how do I change the old Publisher file to accommodate 
> the new printer addresses?
> Thanks,
> Kim.
>
> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message 
> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
>> Are all your publications not opening? Have you changed printers by 
>> chance?
>>
>> -- 
>> Mary Sauer
>> http://msauer.mvps.org/
>>
>> "KB" <kibr@foi.wa.gov.au> wrote in message 
>> news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>>> As stated above, I have taken ALL recommended steps, including 
>>> downloading AND installing the hotfix as Administrator, run the 
>>> diagnostics, did a repair on office, I have the file in a folder with 
>>> full access (both network and local locations tried), turned off my AV, 
>>> even tried running Pub from safe mode, etc. So what's next?
>>> Thx,
>>> Kim.
>>>
>>> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
>>> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>>>>I applied the hotfix after having this problem, and it worked like a 
>>>>charm.
>>>>
>>>> "JoAnn Paules" wrote:
>>>>
>>>>> Dumb question (sorry to ask)......Did you just download the hotfix or 
>>>>> did
>>>>> you install it? You need to run it as an administrator.
>>>>>
>>>>> -- 
>>>>> JoAnn Paules
>>>>> MVP Microsoft [Publisher]
>>>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>>>>
>>>>>
>>>>>
>>>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in 
>>>>> message
>>>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>>>>> >
>>>>> > I have experienced the same problems after installing Office 
>>>>> > updates.
>>>>> > Have
>>>>> > followed the procedures described including running the hotfix with 
>>>>> > no
>>>>> > success.  Any further suggestions would be greatly appreciated.
>>>>> >
>>>>> > "Michael in CA" wrote:
>>>>> >
>>>>> >> Here are some clarifications and responses to suggestions:
>>>>> >>
>>>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>>>>> >> installing SP2)
>>>>> >>
>>>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>>>> >>
>>>>> >> I have copied files to the desktop from the network, I have given 
>>>>> >> full
>>>>> >> administrative rights to the user with "Full Control" to the files 
>>>>> >> as
>>>>> >> well
>>>>> >> with no success.
>>>>> >>
>>>>> >> I will try office diagnostics next, but the fact this was a 
>>>>> >> completely
>>>>> >> reformatted machine (due specifically to this issue) leaves me 
>>>>> >> little
>>>>> >> hope.
>>>>> >> -- 
>>>>> >> Michael, Microsoft Small Business Specialist
>>>>> >>
>>>>> >> "Mary Sauer" wrote:
>>>>> >>
>>>>> >> > Michael has Publisher 2003. What version Publisher do you have? 
>>>>> >> > If you
>>>>> >> > have
>>>>> >> > 2007: Did you install the hotfix after you installed the Service 
>>>>> >> > Pack?
>>>>> >> >
>>>>> >> > Have you tried Office Diagnostics in the Help menu?
>>>>> >> >
>>>>> >> > -- 
>>>>> >> > Mary Sauer
>>>>> >> > http://msauer.mvps.org/
>>>>> >> >
>>>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>>>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>>>>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
>>>>> >> > > the
>>>>> >> > > steps
>>>>> >> > > listed and still receive the same "Publisher cannot open the 
>>>>> >> > > file"
>>>>> >> > > error. I
>>>>> >> > > can, however, open the file from Publisher 2003 but saving with 
>>>>> >> > > a
>>>>> >> > > different
>>>>> >> > > name or in a different folder do not defeat the problem. Is 
>>>>> >> > > this
>>>>> >> > > going to be
>>>>> >> > > fixed by Microsoft some time soon?
>>>>> >> > > Kim.
>>>>> >> > >
>>>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote 
>>>>> >> > > in
>>>>> >> > > message
>>>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>>>>> >> > >> My client has a a computer that receives the message 
>>>>> >> > >> "Publisher
>>>>> >> > >> Cannot Open
>>>>> >> > >> the File"
>>>>> >> > >>
>>>>> >> > >> 1) All other client computers on the network can open 
>>>>> >> > >> Publisher
>>>>> >> > >> files just
>>>>> >> > >> fine from network resource (SBS 2003R2)
>>>>> >> > >> 2) Computer with issue has been completely reformatted and 
>>>>> >> > >> fully
>>>>> >> > >> patched
>>>>> >> > >> with same result (Publisher Cannot Open the File). Copying 
>>>>> >> > >> files to
>>>>> >> > >> local
>>>>> >> > >> desktop does not resolve issue either.
>>>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>>>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>>>>> >> > >> -- 
>>>>> >> > >> Michael, Microsoft Small Business Specialist
>>>>> >> > >
>>>>> >> > >
>>>>> >> >
>>>>> >> >
>>>>> >> >
>>>>>
>>>>>
>>>
>>>
>>
>>
>
> 


0
8/18/2009 11:49:56 AM
I have taken all of the exact same steps as Kim with one exception. Do you 
mean to tell me that Publisher 2007 won't open a file because I changed my 
printer? That would have to be the most ridiculous thing I have ever heard! 
-- 
Michael


"Kim Bracknell" wrote:

> Hi Mary,
> The printers are the same. However, we have upgraded our server to Windows 
> SBS 2008. As a result the printers live at different network locations. This 
> being the case, how do I change the old Publisher file to accommodate the 
> new printer addresses?
> Thanks,
> Kim.
> 
> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message 
> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
> > Are all your publications not opening? Have you changed printers by 
> > chance?
> >
> > -- 
> > Mary Sauer
> > http://msauer.mvps.org/
> >
> > "KB" <kibr@foi.wa.gov.au> wrote in message 
> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
> >> As stated above, I have taken ALL recommended steps, including 
> >> downloading AND installing the hotfix as Administrator, run the 
> >> diagnostics, did a repair on office, I have the file in a folder with 
> >> full access (both network and local locations tried), turned off my AV, 
> >> even tried running Pub from safe mode, etc. So what's next?
> >> Thx,
> >> Kim.
> >>
> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
> >>>I applied the hotfix after having this problem, and it worked like a 
> >>>charm.
> >>>
> >>> "JoAnn Paules" wrote:
> >>>
> >>>> Dumb question (sorry to ask)......Did you just download the hotfix or 
> >>>> did
> >>>> you install it? You need to run it as an administrator.
> >>>>
> >>>> -- 
> >>>> JoAnn Paules
> >>>> MVP Microsoft [Publisher]
> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
> >>>>
> >>>>
> >>>>
> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in 
> >>>> message
> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
> >>>> >
> >>>> > I have experienced the same problems after installing Office updates.
> >>>> > Have
> >>>> > followed the procedures described including running the hotfix with 
> >>>> > no
> >>>> > success.  Any further suggestions would be greatly appreciated.
> >>>> >
> >>>> > "Michael in CA" wrote:
> >>>> >
> >>>> >> Here are some clarifications and responses to suggestions:
> >>>> >>
> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
> >>>> >> installing SP2)
> >>>> >>
> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> >>>> >>
> >>>> >> I have copied files to the desktop from the network, I have given 
> >>>> >> full
> >>>> >> administrative rights to the user with "Full Control" to the files 
> >>>> >> as
> >>>> >> well
> >>>> >> with no success.
> >>>> >>
> >>>> >> I will try office diagnostics next, but the fact this was a 
> >>>> >> completely
> >>>> >> reformatted machine (due specifically to this issue) leaves me 
> >>>> >> little
> >>>> >> hope.
> >>>> >> -- 
> >>>> >> Michael, Microsoft Small Business Specialist
> >>>> >>
> >>>> >> "Mary Sauer" wrote:
> >>>> >>
> >>>> >> > Michael has Publisher 2003. What version Publisher do you have? If 
> >>>> >> > you
> >>>> >> > have
> >>>> >> > 2007: Did you install the hotfix after you installed the Service 
> >>>> >> > Pack?
> >>>> >> >
> >>>> >> > Have you tried Office Diagnostics in the Help menu?
> >>>> >> >
> >>>> >> > -- 
> >>>> >> > Mary Sauer
> >>>> >> > http://msauer.mvps.org/
> >>>> >> >
> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> >>>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
> >>>> >> > > the
> >>>> >> > > steps
> >>>> >> > > listed and still receive the same "Publisher cannot open the 
> >>>> >> > > file"
> >>>> >> > > error. I
> >>>> >> > > can, however, open the file from Publisher 2003 but saving with 
> >>>> >> > > a
> >>>> >> > > different
> >>>> >> > > name or in a different folder do not defeat the problem. Is this
> >>>> >> > > going to be
> >>>> >> > > fixed by Microsoft some time soon?
> >>>> >> > > Kim.
> >>>> >> > >
> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
> >>>> >> > > message
> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >>>> >> > >> My client has a a computer that receives the message "Publisher
> >>>> >> > >> Cannot Open
> >>>> >> > >> the File"
> >>>> >> > >>
> >>>> >> > >> 1) All other client computers on the network can open Publisher
> >>>> >> > >> files just
> >>>> >> > >> fine from network resource (SBS 2003R2)
> >>>> >> > >> 2) Computer with issue has been completely reformatted and 
> >>>> >> > >> fully
> >>>> >> > >> patched
> >>>> >> > >> with same result (Publisher Cannot Open the File). Copying 
> >>>> >> > >> files to
> >>>> >> > >> local
> >>>> >> > >> desktop does not resolve issue either.
> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >>>> >> > >> -- 
> >>>> >> > >> Michael, Microsoft Small Business Specialist
> >>>> >> > >
> >>>> >> > >
> >>>> >> >
> >>>> >> >
> >>>> >> >
> >>>>
> >>>>
> >>
> >>
> >
> > 
> 
> 
> 
0
8/18/2009 2:22:01 PM
Publisher saves all printer information with each file. There is the chance 
Publisher is looking for the printer; not finding it, and then not opening. This 
happens now and then. Select a new default printer in the Printer Folder that is 
not on the server. There are generic drivers you can install; Publisher Image 
Setter is one.


-- 
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:395C0489-D10E-47D6-9910-5DF05DE67260@microsoft.com...
>I have taken all of the exact same steps as Kim with one exception. Do you
> mean to tell me that Publisher 2007 won't open a file because I changed my
> printer? That would have to be the most ridiculous thing I have ever heard!
> -- 
> Michael
>
>
> "Kim Bracknell" wrote:
>
>> Hi Mary,
>> The printers are the same. However, we have upgraded our server to Windows
>> SBS 2008. As a result the printers live at different network locations. This
>> being the case, how do I change the old Publisher file to accommodate the
>> new printer addresses?
>> Thanks,
>> Kim.
>>
>> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
>> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
>> > Are all your publications not opening? Have you changed printers by
>> > chance?
>> >
>> > -- 
>> > Mary Sauer
>> > http://msauer.mvps.org/
>> >
>> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>> >> As stated above, I have taken ALL recommended steps, including
>> >> downloading AND installing the hotfix as Administrator, run the
>> >> diagnostics, did a repair on office, I have the file in a folder with
>> >> full access (both network and local locations tried), turned off my AV,
>> >> even tried running Pub from safe mode, etc. So what's next?
>> >> Thx,
>> >> Kim.
>> >>
>> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message
>> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>> >>>I applied the hotfix after having this problem, and it worked like a
>> >>>charm.
>> >>>
>> >>> "JoAnn Paules" wrote:
>> >>>
>> >>>> Dumb question (sorry to ask)......Did you just download the hotfix or
>> >>>> did
>> >>>> you install it? You need to run it as an administrator.
>> >>>>
>> >>>> -- 
>> >>>> JoAnn Paules
>> >>>> MVP Microsoft [Publisher]
>> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>> >>>>
>> >>>>
>> >>>>
>> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in
>> >>>> message
>> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>> >>>> >
>> >>>> > I have experienced the same problems after installing Office updates.
>> >>>> > Have
>> >>>> > followed the procedures described including running the hotfix with
>> >>>> > no
>> >>>> > success.  Any further suggestions would be greatly appreciated.
>> >>>> >
>> >>>> > "Michael in CA" wrote:
>> >>>> >
>> >>>> >> Here are some clarifications and responses to suggestions:
>> >>>> >>
>> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>> >>>> >> installing SP2)
>> >>>> >>
>> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>> >>>> >>
>> >>>> >> I have copied files to the desktop from the network, I have given
>> >>>> >> full
>> >>>> >> administrative rights to the user with "Full Control" to the files
>> >>>> >> as
>> >>>> >> well
>> >>>> >> with no success.
>> >>>> >>
>> >>>> >> I will try office diagnostics next, but the fact this was a
>> >>>> >> completely
>> >>>> >> reformatted machine (due specifically to this issue) leaves me
>> >>>> >> little
>> >>>> >> hope.
>> >>>> >> -- 
>> >>>> >> Michael, Microsoft Small Business Specialist
>> >>>> >>
>> >>>> >> "Mary Sauer" wrote:
>> >>>> >>
>> >>>> >> > Michael has Publisher 2003. What version Publisher do you have? If
>> >>>> >> > you
>> >>>> >> > have
>> >>>> >> > 2007: Did you install the hotfix after you installed the Service
>> >>>> >> > Pack?
>> >>>> >> >
>> >>>> >> > Have you tried Office Diagnostics in the Help menu?
>> >>>> >> >
>> >>>> >> > -- 
>> >>>> >> > Mary Sauer
>> >>>> >> > http://msauer.mvps.org/
>> >>>> >> >
>> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> >>>> >> > > Michael - I have exactly the same problem - I have taken ALL of
>> >>>> >> > > the
>> >>>> >> > > steps
>> >>>> >> > > listed and still receive the same "Publisher cannot open the
>> >>>> >> > > file"
>> >>>> >> > > error. I
>> >>>> >> > > can, however, open the file from Publisher 2003 but saving with
>> >>>> >> > > a
>> >>>> >> > > different
>> >>>> >> > > name or in a different folder do not defeat the problem. Is this
>> >>>> >> > > going to be
>> >>>> >> > > fixed by Microsoft some time soon?
>> >>>> >> > > Kim.
>> >>>> >> > >
>> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>> >>>> >> > > message
>> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> >>>> >> > >> My client has a a computer that receives the message "Publisher
>> >>>> >> > >> Cannot Open
>> >>>> >> > >> the File"
>> >>>> >> > >>
>> >>>> >> > >> 1) All other client computers on the network can open Publisher
>> >>>> >> > >> files just
>> >>>> >> > >> fine from network resource (SBS 2003R2)
>> >>>> >> > >> 2) Computer with issue has been completely reformatted and
>> >>>> >> > >> fully
>> >>>> >> > >> patched
>> >>>> >> > >> with same result (Publisher Cannot Open the File). Copying
>> >>>> >> > >> files to
>> >>>> >> > >> local
>> >>>> >> > >> desktop does not resolve issue either.
>> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> >>>> >> > >> -- 
>> >>>> >> > >> Michael, Microsoft Small Business Specialist
>> >>>> >> > >
>> >>>> >> > >
>> >>>> >> >
>> >>>> >> >
>> >>>> >> >
>> >>>>
>> >>>>
>> >>
>> >>
>> >
>> >
>>
>>
>> 


0
mary.sauer (2018)
8/18/2009 3:08:50 PM
Okay, at this point I have uninstalled Office SP2 and now all files are 
opening fine, thus confirming SP2 is the cause of the issue. Furthermore, 
installing the hotfix from KB972566 did not resolve the problem. I guess at 
this point I will have to wait for the next SP before installing one, or use 
the pay for support service with Microsoft.
-- 
Michael


"Mary Sauer" wrote:

> Publisher saves all printer information with each file. There is the chance 
> Publisher is looking for the printer; not finding it, and then not opening. This 
> happens now and then. Select a new default printer in the Printer Folder that is 
> not on the server. There are generic drivers you can install; Publisher Image 
> Setter is one.
> 
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> news:395C0489-D10E-47D6-9910-5DF05DE67260@microsoft.com...
> >I have taken all of the exact same steps as Kim with one exception. Do you
> > mean to tell me that Publisher 2007 won't open a file because I changed my
> > printer? That would have to be the most ridiculous thing I have ever heard!
> > -- 
> > Michael
> >
> >
> > "Kim Bracknell" wrote:
> >
> >> Hi Mary,
> >> The printers are the same. However, we have upgraded our server to Windows
> >> SBS 2008. As a result the printers live at different network locations. This
> >> being the case, how do I change the old Publisher file to accommodate the
> >> new printer addresses?
> >> Thanks,
> >> Kim.
> >>
> >> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
> >> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
> >> > Are all your publications not opening? Have you changed printers by
> >> > chance?
> >> >
> >> > -- 
> >> > Mary Sauer
> >> > http://msauer.mvps.org/
> >> >
> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
> >> >> As stated above, I have taken ALL recommended steps, including
> >> >> downloading AND installing the hotfix as Administrator, run the
> >> >> diagnostics, did a repair on office, I have the file in a folder with
> >> >> full access (both network and local locations tried), turned off my AV,
> >> >> even tried running Pub from safe mode, etc. So what's next?
> >> >> Thx,
> >> >> Kim.
> >> >>
> >> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message
> >> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
> >> >>>I applied the hotfix after having this problem, and it worked like a
> >> >>>charm.
> >> >>>
> >> >>> "JoAnn Paules" wrote:
> >> >>>
> >> >>>> Dumb question (sorry to ask)......Did you just download the hotfix or
> >> >>>> did
> >> >>>> you install it? You need to run it as an administrator.
> >> >>>>
> >> >>>> -- 
> >> >>>> JoAnn Paules
> >> >>>> MVP Microsoft [Publisher]
> >> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
> >> >>>>
> >> >>>>
> >> >>>>
> >> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in
> >> >>>> message
> >> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
> >> >>>> >
> >> >>>> > I have experienced the same problems after installing Office updates.
> >> >>>> > Have
> >> >>>> > followed the procedures described including running the hotfix with
> >> >>>> > no
> >> >>>> > success.  Any further suggestions would be greatly appreciated.
> >> >>>> >
> >> >>>> > "Michael in CA" wrote:
> >> >>>> >
> >> >>>> >> Here are some clarifications and responses to suggestions:
> >> >>>> >>
> >> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
> >> >>>> >> installing SP2)
> >> >>>> >>
> >> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> >> >>>> >>
> >> >>>> >> I have copied files to the desktop from the network, I have given
> >> >>>> >> full
> >> >>>> >> administrative rights to the user with "Full Control" to the files
> >> >>>> >> as
> >> >>>> >> well
> >> >>>> >> with no success.
> >> >>>> >>
> >> >>>> >> I will try office diagnostics next, but the fact this was a
> >> >>>> >> completely
> >> >>>> >> reformatted machine (due specifically to this issue) leaves me
> >> >>>> >> little
> >> >>>> >> hope.
> >> >>>> >> -- 
> >> >>>> >> Michael, Microsoft Small Business Specialist
> >> >>>> >>
> >> >>>> >> "Mary Sauer" wrote:
> >> >>>> >>
> >> >>>> >> > Michael has Publisher 2003. What version Publisher do you have? If
> >> >>>> >> > you
> >> >>>> >> > have
> >> >>>> >> > 2007: Did you install the hotfix after you installed the Service
> >> >>>> >> > Pack?
> >> >>>> >> >
> >> >>>> >> > Have you tried Office Diagnostics in the Help menu?
> >> >>>> >> >
> >> >>>> >> > -- 
> >> >>>> >> > Mary Sauer
> >> >>>> >> > http://msauer.mvps.org/
> >> >>>> >> >
> >> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> >> >>>> >> > > Michael - I have exactly the same problem - I have taken ALL of
> >> >>>> >> > > the
> >> >>>> >> > > steps
> >> >>>> >> > > listed and still receive the same "Publisher cannot open the
> >> >>>> >> > > file"
> >> >>>> >> > > error. I
> >> >>>> >> > > can, however, open the file from Publisher 2003 but saving with
> >> >>>> >> > > a
> >> >>>> >> > > different
> >> >>>> >> > > name or in a different folder do not defeat the problem. Is this
> >> >>>> >> > > going to be
> >> >>>> >> > > fixed by Microsoft some time soon?
> >> >>>> >> > > Kim.
> >> >>>> >> > >
> >> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
> >> >>>> >> > > message
> >> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> >>>> >> > >> My client has a a computer that receives the message "Publisher
> >> >>>> >> > >> Cannot Open
> >> >>>> >> > >> the File"
> >> >>>> >> > >>
> >> >>>> >> > >> 1) All other client computers on the network can open Publisher
> >> >>>> >> > >> files just
> >> >>>> >> > >> fine from network resource (SBS 2003R2)
> >> >>>> >> > >> 2) Computer with issue has been completely reformatted and
> >> >>>> >> > >> fully
> >> >>>> >> > >> patched
> >> >>>> >> > >> with same result (Publisher Cannot Open the File). Copying
> >> >>>> >> > >> files to
> >> >>>> >> > >> local
> >> >>>> >> > >> desktop does not resolve issue either.
> >> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
> >> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> >>>> >> > >> -- 
> >> >>>> >> > >> Michael, Microsoft Small Business Specialist
> >> >>>> >> > >
> >> >>>> >> > >
> >> >>>> >> >
> >> >>>> >> >
> >> >>>> >> >
> >> >>>>
> >> >>>>
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >> 
> 
> 
> 
0
8/18/2009 7:31:01 PM
In order that my Publisher users don't have any problems opening 'ANY' files 
I am going to revert to Publisher 2003 until this issue is resolved.
Cheers,
Kim.

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:98D4887F-8CF8-46EF-BC26-AFF88FA61CAC@microsoft.com...
> Okay, at this point I have uninstalled Office SP2 and now all files are
> opening fine, thus confirming SP2 is the cause of the issue. Furthermore,
> installing the hotfix from KB972566 did not resolve the problem. I guess 
> at
> this point I will have to wait for the next SP before installing one, or 
> use
> the pay for support service with Microsoft.
> -- 
> Michael
>
>
> "Mary Sauer" wrote:
>
>> Publisher saves all printer information with each file. There is the 
>> chance
>> Publisher is looking for the printer; not finding it, and then not 
>> opening. This
>> happens now and then. Select a new default printer in the Printer Folder 
>> that is
>> not on the server. There are generic drivers you can install; Publisher 
>> Image
>> Setter is one.
>>
>>
>> -- 
>> Mary Sauer
>> http://msauer.mvps.org/
>>
>> "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message
>> news:395C0489-D10E-47D6-9910-5DF05DE67260@microsoft.com...
>> >I have taken all of the exact same steps as Kim with one exception. Do 
>> >you
>> > mean to tell me that Publisher 2007 won't open a file because I changed 
>> > my
>> > printer? That would have to be the most ridiculous thing I have ever 
>> > heard!
>> > -- 
>> > Michael
>> >
>> >
>> > "Kim Bracknell" wrote:
>> >
>> >> Hi Mary,
>> >> The printers are the same. However, we have upgraded our server to 
>> >> Windows
>> >> SBS 2008. As a result the printers live at different network 
>> >> locations. This
>> >> being the case, how do I change the old Publisher file to accommodate 
>> >> the
>> >> new printer addresses?
>> >> Thanks,
>> >> Kim.
>> >>
>> >> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
>> >> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
>> >> > Are all your publications not opening? Have you changed printers by
>> >> > chance?
>> >> >
>> >> > -- 
>> >> > Mary Sauer
>> >> > http://msauer.mvps.org/
>> >> >
>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>> >> >> As stated above, I have taken ALL recommended steps, including
>> >> >> downloading AND installing the hotfix as Administrator, run the
>> >> >> diagnostics, did a repair on office, I have the file in a folder 
>> >> >> with
>> >> >> full access (both network and local locations tried), turned off my 
>> >> >> AV,
>> >> >> even tried running Pub from safe mode, etc. So what's next?
>> >> >> Thx,
>> >> >> Kim.
>> >> >>
>> >> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message
>> >> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>> >> >>>I applied the hotfix after having this problem, and it worked like 
>> >> >>>a
>> >> >>>charm.
>> >> >>>
>> >> >>> "JoAnn Paules" wrote:
>> >> >>>
>> >> >>>> Dumb question (sorry to ask)......Did you just download the 
>> >> >>>> hotfix or
>> >> >>>> did
>> >> >>>> you install it? You need to run it as an administrator.
>> >> >>>>
>> >> >>>> -- 
>> >> >>>> JoAnn Paules
>> >> >>>> MVP Microsoft [Publisher]
>> >> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>> >> >>>>
>> >> >>>>
>> >> >>>>
>> >> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in
>> >> >>>> message
>> >> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>> >> >>>> >
>> >> >>>> > I have experienced the same problems after installing Office 
>> >> >>>> > updates.
>> >> >>>> > Have
>> >> >>>> > followed the procedures described including running the hotfix 
>> >> >>>> > with
>> >> >>>> > no
>> >> >>>> > success.  Any further suggestions would be greatly appreciated.
>> >> >>>> >
>> >> >>>> > "Michael in CA" wrote:
>> >> >>>> >
>> >> >>>> >> Here are some clarifications and responses to suggestions:
>> >> >>>> >>
>> >> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix 
>> >> >>>> >> after
>> >> >>>> >> installing SP2)
>> >> >>>> >>
>> >> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>> >> >>>> >>
>> >> >>>> >> I have copied files to the desktop from the network, I have 
>> >> >>>> >> given
>> >> >>>> >> full
>> >> >>>> >> administrative rights to the user with "Full Control" to the 
>> >> >>>> >> files
>> >> >>>> >> as
>> >> >>>> >> well
>> >> >>>> >> with no success.
>> >> >>>> >>
>> >> >>>> >> I will try office diagnostics next, but the fact this was a
>> >> >>>> >> completely
>> >> >>>> >> reformatted machine (due specifically to this issue) leaves me
>> >> >>>> >> little
>> >> >>>> >> hope.
>> >> >>>> >> -- 
>> >> >>>> >> Michael, Microsoft Small Business Specialist
>> >> >>>> >>
>> >> >>>> >> "Mary Sauer" wrote:
>> >> >>>> >>
>> >> >>>> >> > Michael has Publisher 2003. What version Publisher do you 
>> >> >>>> >> > have? If
>> >> >>>> >> > you
>> >> >>>> >> > have
>> >> >>>> >> > 2007: Did you install the hotfix after you installed the 
>> >> >>>> >> > Service
>> >> >>>> >> > Pack?
>> >> >>>> >> >
>> >> >>>> >> > Have you tried Office Diagnostics in the Help menu?
>> >> >>>> >> >
>> >> >>>> >> > -- 
>> >> >>>> >> > Mary Sauer
>> >> >>>> >> > http://msauer.mvps.org/
>> >> >>>> >> >
>> >> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> >> >>>> >> > > Michael - I have exactly the same problem - I have taken 
>> >> >>>> >> > > ALL of
>> >> >>>> >> > > the
>> >> >>>> >> > > steps
>> >> >>>> >> > > listed and still receive the same "Publisher cannot open 
>> >> >>>> >> > > the
>> >> >>>> >> > > file"
>> >> >>>> >> > > error. I
>> >> >>>> >> > > can, however, open the file from Publisher 2003 but saving 
>> >> >>>> >> > > with
>> >> >>>> >> > > a
>> >> >>>> >> > > different
>> >> >>>> >> > > name or in a different folder do not defeat the problem. 
>> >> >>>> >> > > Is this
>> >> >>>> >> > > going to be
>> >> >>>> >> > > fixed by Microsoft some time soon?
>> >> >>>> >> > > Kim.
>> >> >>>> >> > >
>> >> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> 
>> >> >>>> >> > > wrote in
>> >> >>>> >> > > message
>> >> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> >> >>>> >> > >> My client has a a computer that receives the message 
>> >> >>>> >> > >> "Publisher
>> >> >>>> >> > >> Cannot Open
>> >> >>>> >> > >> the File"
>> >> >>>> >> > >>
>> >> >>>> >> > >> 1) All other client computers on the network can open 
>> >> >>>> >> > >> Publisher
>> >> >>>> >> > >> files just
>> >> >>>> >> > >> fine from network resource (SBS 2003R2)
>> >> >>>> >> > >> 2) Computer with issue has been completely reformatted 
>> >> >>>> >> > >> and
>> >> >>>> >> > >> fully
>> >> >>>> >> > >> patched
>> >> >>>> >> > >> with same result (Publisher Cannot Open the File). 
>> >> >>>> >> > >> Copying
>> >> >>>> >> > >> files to
>> >> >>>> >> > >> local
>> >> >>>> >> > >> desktop does not resolve issue either.
>> >> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>> >> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> >> >>>> >> > >> -- 
>> >> >>>> >> > >> Michael, Microsoft Small Business Specialist
>> >> >>>> >> > >
>> >> >>>> >> > >
>> >> >>>> >> >
>> >> >>>> >> >
>> >> >>>> >> >
>> >> >>>>
>> >> >>>>
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>> 


0
kibr (5)
8/19/2009 1:36:51 AM
-- 
Bill


"Michael in CA" wrote:

> My client has a a computer that receives the message "Publisher Cannot Open 
> the File"
> 
> 1) All other client computers on the network can open Publisher files just 
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched 
> with same result (Publisher Cannot Open the File). Copying files to local 
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist
0
Bill7393 (298)
8/21/2009 2:35:01 AM
Reply:

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I have a 6 MB file that can not be sent or deleted from my inbox. I followed the "Assistance" suggestions on the MS web site but had no luck. Any idea? http://www.outlook-tips.net/howto/recover_deleted.htm -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/...

How to delete a .mny file...
I'm new to Money 2003. I imported Quicken 2002 data, and for some reason, one or two accounts did not completely transfer. I repeated the import and opened a new Money file (with a new name.) This time it went smoothly. Simple question: can I just delete the old Money file I first created? Is it as simple as going to "my computer" and deleting the appropriate .mny file? Thanks for any response. EL In microsoft.public.money, EL wrote: >I'm new to Money 2003. I imported Quicken 2002 data, and >for some reason, one or two accounts did not completely >...

My OL 2000 will not open-get error message
I have MS Office Premium-all of the other programs work. When I try to open OL2000 I get the the error msg. MS Outlook has encountered a problem and needs to close. I removed MS Office Premium and re-installed it-same problem. I also clicked repair from Control Panel-same problem. -- Roma Does it work correctly when trying to start Outlook in Safe Mode? Start-> Run; outlook.exe /safe For additional troubleshooting steps see; http://www.howto-outlook.com/faq/outlookdoesntstart.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www...

Running 2 Versions of Publisher
I want to install and try the Publisher 2007 trial version. I currently have Pub 2002 on my machine. Can I install both versions? Or does 2007 screw up 2002? Or can I install 2007 on another HD on my system w/out touching my 2002 install? I DO NOT want to screw up my 2002 version - I have many files/clients who use it and we all know how stupid Pub is about reading files made in different versions. It would be very nice if the two could run side-by-side, and you could have both installed and running so you could choose between them. I don't suppose that's possible is it?Dawn I ...

Page break in publisher to change from portraite to landscape
I am trying to change one page from portrate to landscape without effecting the rest of the pages, but each time i try it effects all the pages. I know in word you can select page break. Is there something similar in publisher as i am unable to find this? -- Message posted via OfficeKB.com http://www.officekb.com/Uwe/Forums.aspx/publisher/200707/1 Pub 2000 here and for me to do what you want I must leave the page in question as portrait and turn the text and images 90�. -- Don Vancouver, USA "chedd via OfficeKB.com" <u18187@uwe> wrote in message news:75f1cac2d1fca@...

How do I make a single pdf page out of 4 publisher pages?
I would like to be able to send this newletter in pdf format by email. The people who receive it would like to scroll through the 4 pages. So far all I have been able to do is make a pdf out of each page and attach ~ as an attachement. They have to open each attachment to see the next page. Any help appreciated!! As you save to pdf look for a statement that says, "Append to existing file". This way all four pages will be in one file. -- Don - Publisher 2000� Vancouver, USA "Cody" <Cody@discussions.microsoft.com> wrote in message news:0855587A-6DA5-410...

convert or open .pub file
I have recieved a file with a .pub extention. I do not have publisher, any ideas on how to open it, and readers that I can download. No trial is offered for this program to download? I tried acrobat distiller (microsoft said it would work) but it dosent work thank corey corey wrote: > I have recieved a file with a .pub extention. I > do not have publisher, any ideas on how to > open it, and readers that I can download. ================================= Best bet would be open it in the Publisher version that created it. There are no Publisher viewers. Here's some info you ma...

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Unable to run excel macro after changing file name
After changing the filename in an excel macro, receiving Error number 5 - Invalid procedure call or argument when users with excel 2000 run the macro. Users with excel 2003 are not having this issue Post the line of code that is causing the error. -- Cordially, Chip Pearson Microsoft MVP - Excel Pearson Software Consulting, LLC www.cpearson.com "merf" <merf@discussions.microsoft.com> wrote in message news:F68DF323-214D-4F01-8D8E-654F9500242E@microsoft.com... > After changing the filename in an excel macro, receiving Error > number 5 - > Invalid procedure cal...

Unable to open address book
Every time I try to open my address book in microsoft outlook, The computer says "the address book has been either deleted or you dont have permission to open the address book. I have the proper permissions. I dont know how to correct the problem. I tried to re-create the address book , but to no avail. Please help me. Sincerely Gary Monetta Post your Outlook version so we can answer you. -- Russ Valentine [MVP-Outlook] <anonymous@discussions.microsoft.com> wrote in message news:00b701c3c57c$adb12470$a101280a@phx.gbl... > Every time I try to open my address book in micr...