RMS updates

I purchased RMS this past January and have been running since February.  Are 
there any upgrades...and if so, how do I get them?

Also, how to I increase the size of my SQL DB?  It seems it's at 94% and 
losing the DB would be a disaster.

Thanks
0
zoostation (66)
5/2/2006 3:53:13 PM
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I believe you are suppose to be notified by email or possibly snail mail 
when updates come out. They get sent right to you. Of course I have yet to 
see them either.

As for the database it should be set to grow automatically.


"zoostation" <zoostation@discussions.microsoft.com> wrote in message 
news:55BD57F7-B22B-45E1-9BEF-EF008E1FF2B7@microsoft.com...
>I purchased RMS this past January and have been running since February. 
>Are
> there any upgrades...and if so, how do I get them?
>
> Also, how to I increase the size of my SQL DB?  It seems it's at 94% and
> losing the DB would be a disaster.
>
> Thanks 


0
5/2/2006 4:33:23 PM
In order to be eligible for updates you need to have purchased Maintenance. 
If you have you can see all available updates through CustomerSource. To 
actually get the updates you have to request them from MS Support.
How to obtain service packs and hotfixes
To obtain any one of the service packs or hotfixes that are listed in this 
article, contact Microsoft Retail Management System Technical Support by 
accessing eSupport or by calling (888) 477-7877. Service packs can be 
downloaded from CustomerSource or from PartnerSource. Hotfixes are not 
available for general download. Hotfixes can only be distributed by opening 
a support incident. An incident that is opened for the sole purpose of 
obtaining a hotfix will not be charged.

You database will automatically increment, there is no need to increase the 
size, unless you have reached the 2GB (MSDE) or 4GB (SQL 2005 Express) size 
limits.

Rob

"zoostation" <zoostation@discussions.microsoft.com> wrote in message 
news:55BD57F7-B22B-45E1-9BEF-EF008E1FF2B7@microsoft.com...
>I purchased RMS this past January and have been running since February. 
>Are
> there any upgrades...and if so, how do I get them?
>
> Also, how to I increase the size of my SQL DB?  It seems it's at 94% and
> losing the DB would be a disaster.
>
> Thanks 


0
Rob
5/2/2006 4:36:16 PM
If you're on the maintenance plan you will automatically receive the 1.3R CD 
due out any time now. You could also open a support request to get the 
latest hotfix, but seeing as how it will be included in the new CD, I would 
just wait. I believe the only way to receive updates is to be on the 
Maintenance plan. As for your database, when mine got full it would no 
longer do any transactions, and told me that the database is full. What I 
did was use a SQL query to delete a couple of years of data. If that is not 
for you, you have a couple of options, there are third party addons that 
will archive the data for you, I believe Retail Realm is one of them. Or, 
you could use SQL Express which doubles the limit to 4gig and will be 
supported by the new version 1.3R. There's another option to use the full 
blown SQL, however I believe that is pretty expensive, you have to have a 
server running 2003. That option has an unlimited database size, so 
depending on your needs it may be the way to go. I plan on upgrading to SQL 
Express as soon as I upgrade to 1.3R. Hope this helps.
Craig
"zoostation" <zoostation@discussions.microsoft.com> wrote in message 
news:55BD57F7-B22B-45E1-9BEF-EF008E1FF2B7@microsoft.com...
>I purchased RMS this past January and have been running since February. 
>Are
> there any upgrades...and if so, how do I get them?
>
> Also, how to I increase the size of my SQL DB?  It seems it's at 94% and
> losing the DB would be a disaster.
>
> Thanks 


0
craig6967 (916)
5/2/2006 4:46:25 PM
zoostation,

If you have access to customersource look at KB872372 in knowledgebase. It 
gives instructions on how to shrink your database size.
Craig
"Craig" <craig@cctropicalparadisepets.com> wrote in message 
news:eBmJ1fgbGHA.3856@TK2MSFTNGP03.phx.gbl...
> If you're on the maintenance plan you will automatically receive the 1.3R 
> CD due out any time now. You could also open a support request to get the 
> latest hotfix, but seeing as how it will be included in the new CD, I 
> would just wait. I believe the only way to receive updates is to be on the 
> Maintenance plan. As for your database, when mine got full it would no 
> longer do any transactions, and told me that the database is full. What I 
> did was use a SQL query to delete a couple of years of data. If that is 
> not for you, you have a couple of options, there are third party addons 
> that will archive the data for you, I believe Retail Realm is one of them. 
> Or, you could use SQL Express which doubles the limit to 4gig and will be 
> supported by the new version 1.3R. There's another option to use the full 
> blown SQL, however I believe that is pretty expensive, you have to have a 
> server running 2003. That option has an unlimited database size, so 
> depending on your needs it may be the way to go. I plan on upgrading to 
> SQL Express as soon as I upgrade to 1.3R. Hope this helps.
> Craig
> "zoostation" <zoostation@discussions.microsoft.com> wrote in message 
> news:55BD57F7-B22B-45E1-9BEF-EF008E1FF2B7@microsoft.com...
>>I purchased RMS this past January and have been running since February. 
>>Are
>> there any upgrades...and if so, how do I get them?
>>
>> Also, how to I increase the size of my SQL DB?  It seems it's at 94% and
>> losing the DB would be a disaster.
>>
>> Thanks
>
> 


0
craig6967 (916)
5/2/2006 5:52:26 PM
Reply:

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