Odd Label Printing Issue

I'm using RMS v1.3.0206.  I'm nearly done bringing up a new store.  The Store 
Operations server and both POS terminals are doing great.  Connections to HQ 
are all fully functional as far as I can tell.

The problem I'm having is this:  the office manager's PC won't print the 
price on the price tags!  The other fields (ILC, BarCode, Description, 
SubDesc1/2/3, Last Rec'd, Price C) all print normally.  The 'Price' field 
doesn't populate on the label--but only on this one PC!

I use a custom label.  The other PCs at the store can print the labels just 
fine.  The same label file is in use at another store with no issue.  The 
label file resides on a network drive (M:) that is the Store Operations 
directory on the server.  All PCs have their SO Admin configured to look for 
their labels in M:/Labels/.

Ideas, anyone?

Tom
-- 
The worst words in business:
"We''ve always done it that way"
--
Stop Fishing for eMail.
0
tomg1 (230)
6/16/2006 12:02:01 AM
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Tom,

Make sure that the font you have selected for that field is installed on the 
machine.

Otherwise. RMS will select the closest match and it may be too big to fit in 
the field parameters on the label.

You can test it by, using a _copy_ of the label, dragging the price field 
closer to the middle of the label, no biggie if it overlaps something else, 
and print it

-- 
*
Get Secure! - www.microsoft.com/security

You must be using Outlook Express or some other type of newsgroup reader to
see and download the file attachment.  If you are not using a reader, follow
the link below to setup Outlook Express.  Click on "Open with newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz

**********

"Terrible Tom" <tomg@GO_FISHrobysfurniture.com> wrote in message 
news:3458EEA9-4AF6-402E-AACF-E9CB29F310D4@microsoft.com...
I'm using RMS v1.3.0206.  I'm nearly done bringing up a new store.  The 
Store
Operations server and both POS terminals are doing great.  Connections to HQ
are all fully functional as far as I can tell.

The problem I'm having is this:  the office manager's PC won't print the
price on the price tags!  The other fields (ILC, BarCode, Description,
SubDesc1/2/3, Last Rec'd, Price C) all print normally.  The 'Price' field
doesn't populate on the label--but only on this one PC!

I use a custom label.  The other PCs at the store can print the labels just
fine.  The same label file is in use at another store with no issue.  The
label file resides on a network drive (M:) that is the Store Operations
directory on the server.  All PCs have their SO Admin configured to look for
their labels in M:/Labels/.

Ideas, anyone?

Tom
-- 
The worst words in business:
"We''ve always done it that way"
--
Stop Fishing for eMail. 


0
spam3944 (2163)
6/16/2006 12:50:26 AM
The field in question is using Arial 36.  Arial is, obviously, installed on 
the system.

Changing the size from 36 to 28 did solve the problem.  I have printed these 
same tags on printers from HP, Brother and Lexmark.  The printer that had the 
issue is an old HP LaserJet 5.

My issue is resolved, kind of, but it is still odd.

Thanks for the tip,
Tom


"Jeff" wrote:

> Tom,
> 
> Make sure that the font you have selected for that field is installed on the 
> machine.
> 
> Otherwise. RMS will select the closest match and it may be too big to fit in 
> the field parameters on the label.
> 
> You can test it by, using a _copy_ of the label, dragging the price field 
> closer to the middle of the label, no biggie if it overlaps something else, 
> and print it
> 
> -- 
> *
> Get Secure! - www.microsoft.com/security
> 
> You must be using Outlook Express or some other type of newsgroup reader to
> see and download the file attachment.  If you are not using a reader, follow
> the link below to setup Outlook Express.  Click on "Open with newsreader"
> under the MS Retail Management System on the right.
> 
> http://tinyurl.com/75bgz
> 
> **********
> 
> "Terrible Tom" <tomg@GO_FISHrobysfurniture.com> wrote in message 
> news:3458EEA9-4AF6-402E-AACF-E9CB29F310D4@microsoft.com...
> I'm using RMS v1.3.0206.  I'm nearly done bringing up a new store.  The 
> Store
> Operations server and both POS terminals are doing great.  Connections to HQ
> are all fully functional as far as I can tell.
> 
> The problem I'm having is this:  the office manager's PC won't print the
> price on the price tags!  The other fields (ILC, BarCode, Description,
> SubDesc1/2/3, Last Rec'd, Price C) all print normally.  The 'Price' field
> doesn't populate on the label--but only on this one PC!
> 
> I use a custom label.  The other PCs at the store can print the labels just
> fine.  The same label file is in use at another store with no issue.  The
> label file resides on a network drive (M:) that is the Store Operations
> directory on the server.  All PCs have their SO Admin configured to look for
> their labels in M:/Labels/.
> 
> Ideas, anyone?
> 
> Tom
> -- 
> The worst words in business:
> "We''ve always done it that way"
> --
> Stop Fishing for eMail. 
> 
> 
> 
0
tomg1 (230)
6/17/2006 7:53:01 PM
Reply:

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