New version of RMS

I received a call from Microsoft yesterday wanting me to go ahead and extend 
my support for RMS which still isn't due for a couple of months and that 
makes me really angry that they are so fast to want my support extended.  
It's a little hard for me to consider extending my support with Microsoft 
when I have yet to receive an upgrade to RMS for yet another year and at this 
point I have had this version installed so long I no longer have had a need 
to make a support call for over a year.  I have no idea if I will see a new 
release even in the next year because apparently it is some great secret as 
to if we will ever see another release of this product and if so when that 
will be.  Maybe they have been to busy with the release of the new POS 
product for one store operations to work on RMS. I don't know what it is but 
I went with Microsoft so that I would eventually have tightly integrated 
software.  I now am beginning to feel like an idiot for believing in 
Microsoft.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the 
suggestions with the most votes. To vote for this suggestion, click the "I 
Agree" button in the message pane. If you do not see the button, follow this 
link to open the suggestion in the Microsoft Web-based Newsreader and then 
click "I Agree" in the message pane.

http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=11ee9df8-192a-4c02-9ed7-f576880d5652&dg=microsoft.public.pos
0
mark564 (750)
7/28/2005 1:02:04 PM
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Mark,

Have you gone onto CustomerSource and downloaded the latest version? SO 
Manager | Help about and see what version you have. Latest version is 
1.2.0186.

There have been appox. 15 updates/fixes in the last year.

https://mbs.microsoft.com/customersource/support/downloads/hotfixes/HotfixTable.htm

Version 1.3 will be released in Q4 according to M$
-- 
*
"Mark" <Mark@discussions.microsoft.com> wrote in message 
news:11EE9DF8-192A-4C02-9ED7-F576880D5652@microsoft.com...
I received a call from Microsoft yesterday wanting me to go ahead and extend
my support for RMS which still isn't due for a couple of months and that
makes me really angry that they are so fast to want my support extended.
It's a little hard for me to consider extending my support with Microsoft
when I have yet to receive an upgrade to RMS for yet another year and at 
this
point I have had this version installed so long I no longer have had a need
to make a support call for over a year.  I have no idea if I will see a new
release even in the next year because apparently it is some great secret as
to if we will ever see another release of this product and if so when that
will be.  Maybe they have been to busy with the release of the new POS
product for one store operations to work on RMS. I don't know what it is but
I went with Microsoft so that I would eventually have tightly integrated
software.  I now am beginning to feel like an idiot for believing in
Microsoft.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=11ee9df8-192a-4c02-9ed7-f576880d5652&dg=microsoft.public.pos 


0
spam3944 (2163)
7/28/2005 5:19:34 PM
When we renewed, we were told a tentative date for 1.3 was Q4 of 2004 or at 
the latest Q1 2005.  That information was pertinent for our renewal as that 
is our only benefit from the Service Plan.  Here a year has gone by and and 
nothing. Maybe they just needed our cash.   I 'm sure a renewal notice will 
be arriving via e-mail/mail and phone shortly. Gonna be a tough 
decision/gamble.




"Mark" <Mark@discussions.microsoft.com> wrote in message 
news:11EE9DF8-192A-4C02-9ED7-F576880D5652@microsoft.com...
>I received a call from Microsoft yesterday wanting me to go ahead and 
>extend
> my support for RMS which still isn't due for a couple of months and that
> makes me really angry that they are so fast to want my support extended.
> It's a little hard for me to consider extending my support with Microsoft
> when I have yet to receive an upgrade to RMS for yet another year and at 
> this
> point I have had this version installed so long I no longer have had a 
> need
> to make a support call for over a year.  I have no idea if I will see a 
> new
> release even in the next year because apparently it is some great secret 
> as
> to if we will ever see another release of this product and if so when that
> will be.  Maybe they have been to busy with the release of the new POS
> product for one store operations to work on RMS. I don't know what it is 
> but
> I went with Microsoft so that I would eventually have tightly integrated
> software.  I now am beginning to feel like an idiot for believing in
> Microsoft.
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow 
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=11ee9df8-192a-4c02-9ed7-f576880d5652&dg=microsoft.public.pos 


0
anonymous (74722)
7/28/2005 5:40:54 PM
root,

Remember that M$ almost always quotes Fiscal Year, not Calendar Year. They 
just started Q1 FY July 1st and the slide I saw last month said Q2 FY 2006 
for 1.3.

-- 
*
"root" <anonymous@discussions.microsoft.com> wrote in message 
news:uhXxOu5kFHA.3448@TK2MSFTNGP12.phx.gbl...
When we renewed, we were told a tentative date for 1.3 was Q4 of 2004 or at
the latest Q1 2005.  That information was pertinent for our renewal as that
is our only benefit from the Service Plan.  Here a year has gone by and and
nothing. Maybe they just needed our cash.   I 'm sure a renewal notice will
be arriving via e-mail/mail and phone shortly. Gonna be a tough
decision/gamble.




"Mark" <Mark@discussions.microsoft.com> wrote in message
news:11EE9DF8-192A-4C02-9ED7-F576880D5652@microsoft.com...
>I received a call from Microsoft yesterday wanting me to go ahead and
>extend
> my support for RMS which still isn't due for a couple of months and that
> makes me really angry that they are so fast to want my support extended.
> It's a little hard for me to consider extending my support with Microsoft
> when I have yet to receive an upgrade to RMS for yet another year and at
> this
> point I have had this version installed so long I no longer have had a
> need
> to make a support call for over a year.  I have no idea if I will see a
> new
> release even in the next year because apparently it is some great secret
> as
> to if we will ever see another release of this product and if so when that
> will be.  Maybe they have been to busy with the release of the new POS
> product for one store operations to work on RMS. I don't know what it is
> but
> I went with Microsoft so that I would eventually have tightly integrated
> software.  I now am beginning to feel like an idiot for believing in
> Microsoft.
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=11ee9df8-192a-4c02-9ed7-f576880d5652&dg=microsoft.public.pos



0
spam3944 (2163)
7/28/2005 6:16:17 PM
I see, thank you.


"Jeff" <spam@Hotmail.com> wrote in message 
news:OlPQ2B6kFHA.1244@TK2MSFTNGP10.phx.gbl...
> root,
>
> Remember that M$ almost always quotes Fiscal Year, not Calendar Year. They
> just started Q1 FY July 1st and the slide I saw last month said Q2 FY 2006
> for 1.3.
>
> -- 
> *
> "root" <anonymous@discussions.microsoft.com> wrote in message
> news:uhXxOu5kFHA.3448@TK2MSFTNGP12.phx.gbl...
> When we renewed, we were told a tentative date for 1.3 was Q4 of 2004 or 
> at
> the latest Q1 2005.  That information was pertinent for our renewal as 
> that
> is our only benefit from the Service Plan.  Here a year has gone by and 
> and
> nothing. Maybe they just needed our cash.   I 'm sure a renewal notice 
> will
> be arriving via e-mail/mail and phone shortly. Gonna be a tough
> decision/gamble.
>
>
>
>
> "Mark" <Mark@discussions.microsoft.com> wrote in message
> news:11EE9DF8-192A-4C02-9ED7-F576880D5652@microsoft.com...
>>I received a call from Microsoft yesterday wanting me to go ahead and
>>extend
>> my support for RMS which still isn't due for a couple of months and that
>> makes me really angry that they are so fast to want my support extended.
>> It's a little hard for me to consider extending my support with Microsoft
>> when I have yet to receive an upgrade to RMS for yet another year and at
>> this
>> point I have had this version installed so long I no longer have had a
>> need
>> to make a support call for over a year.  I have no idea if I will see a
>> new
>> release even in the next year because apparently it is some great secret
>> as
>> to if we will ever see another release of this product and if so when 
>> that
>> will be.  Maybe they have been to busy with the release of the new POS
>> product for one store operations to work on RMS. I don't know what it is
>> but
>> I went with Microsoft so that I would eventually have tightly integrated
>> software.  I now am beginning to feel like an idiot for believing in
>> Microsoft.
>>
>> ----------------
>> This post is a suggestion for Microsoft, and Microsoft responds to the
>> suggestions with the most votes. To vote for this suggestion, click the 
>> "I
>> Agree" button in the message pane. If you do not see the button, follow
>> this
>> link to open the suggestion in the Microsoft Web-based Newsreader and 
>> then
>> click "I Agree" in the message pane.
>>
>> http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=11ee9df8-192a-4c02-9ed7-f576880d5652&dg=microsoft.public.pos
>
>
> 


0
anonymous (74722)
7/28/2005 6:36:29 PM
I'm so used to the previllege of calling an 800 number, and the support guy 
got on the phone promptly to solve my problem or sent me a new printer and 
called back the old one after the replacement.  Perhaps HP has spoiled us!....

Getting a quote for $20K of consultation fee to install this software 
brought me back to the dark ages of customization of twenty years ago.  MS 
got a good software and a very bad marketing approach.  Prepacked software 
should be a "pull" not "push".  Some layers of "fat" need to be cut out!...

Well, I bought the RMS without using it for a trial period, because I 
trusted MS (?)  My experience with another POS helped a little, but tag 
printer incompatibility and the overall implementation process have been 
frustrating.  Obviously, the network of technical support arrangement made 
quite a few people frustrated as well.

Just so you know, some of the tech guys are great,  not based in India, if 
you can get acess to them!....

Wait and see, if you have existing hardware and inventory....It's a daunting 
task to switch, especially trying to do it on your own!....

"Mark" wrote:

> I received a call from Microsoft yesterday wanting me to go ahead and extend 
> my support for RMS which still isn't due for a couple of months and that 
> makes me really angry that they are so fast to want my support extended.  
> It's a little hard for me to consider extending my support with Microsoft 
> when I have yet to receive an upgrade to RMS for yet another year and at this 
> point I have had this version installed so long I no longer have had a need 
> to make a support call for over a year.  I have no idea if I will see a new 
> release even in the next year because apparently it is some great secret as 
> to if we will ever see another release of this product and if so when that 
> will be.  Maybe they have been to busy with the release of the new POS 
> product for one store operations to work on RMS. I don't know what it is but 
> I went with Microsoft so that I would eventually have tightly integrated 
> software.  I now am beginning to feel like an idiot for believing in 
> Microsoft.
> 
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the 
> suggestions with the most votes. To vote for this suggestion, click the "I 
> Agree" button in the message pane. If you do not see the button, follow this 
> link to open the suggestion in the Microsoft Web-based Newsreader and then 
> click "I Agree" in the message pane.
> 
> http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=11ee9df8-192a-4c02-9ed7-f576880d5652&dg=microsoft.public.pos
0
Kay (174)
8/2/2005 4:39:01 AM
Reply:

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