Epson Tm-T88IV USB Crashing

Hi
We have sold and used RMS for a couple of years, and been selling Epson 
TM-T88 receipt printers for even longer. However in the past couple of 
months, we have experienced a few sites where their till crashes windows. 
On checking the dump files, it refers to TMUSBXP.sys, which is the Epson 
OPOS driver file. (dump example at the bottom).
The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been updated 
to EPSON OPOS ADK Version2.62E and it still happens.

Every time we think we have identified the cause (PC image, anti virus 
software, old OPOS driver) it continues to happen. At the moment, we are 
changing the receipt printers back to parallel. 

If anyone has experienced something feel free to post up any other 
suggestions.
Alternately, if someone knows how to get in contact with Epson to discuss 
their drivers, that would be nice to know as well.


Dump file.
1: kd> !analyze -v
*******************************************************************************
*                                                                            
 *
*                        Bugcheck Analysis                                   
 *
*                                                                            
 *
*******************************************************************************
ATTEMPTED_SWITCH_FROM_DPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: 00000000, Original thread which is the cause of the failure
Arg2: 00000000, New thread
Arg3: 00000000, Stack address of the original thread
Arg4: 00000000
Debugging Details:
------------------

CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  DRIVER_FAULT
BUGCHECK_STR:  0xB8
PROCESS_NAME:  Idle
LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
STACK_TEXT:  
ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139
ba4d7e3c ba2c16a4 00000000 00000000 00000000 
nt!ExpFindAndRemoveTagBigPages+0x49
WARNING: Stack unwind information not available. Following frames may be 
wrong.
ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8 
USBPORT!USBPORT_CompleteTransfer+0x373
ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0 
USBPORT!USBPORT_DoneTransfer+0x137
ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0 
USBPORT!USBPORT_FlushDoneTransferList+0x16c
ba4d7fcc 80545c4f 8a48666c 2b667274 00000000 
USBPORT!USBPORT_TransferFlushDpc+0x9a
ba4d7fec 00000000 00000000 805457bb b9cf1cc4 nt!ExpSnapShotPoolPages+0x140

STACK_COMMAND:  kb
FOLLOWUP_IP: 
TMUSBXP+96a4
ba2c16a4 ??              ???
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  TMUSBXP+96a4
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: TMUSBXP
IMAGE_NAME:  TMUSBXP.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
BUCKET_ID:  0xB8_TMUSBXP+96a4
Followup: MachineOwner



0
10/29/2008 7:09:00 AM
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One other alternative is to try the Windows drivers. I have been using them 
for several years with the TM88's. I have no issues. The only thing is that 
you have to change receipt templates from the default fonts (true type?) to 
printer built-in fonts to eliminate slow printing.

Epson receipt printer drivers are available at epsonexpert.com. You will 
have to join/make a new account to login to the site, but it can be done 
on-the spot.

Marc


"swansby10goals" <swansby10goals@discussions.microsoft.com> wrote in message 
news:C3C7224B-90C7-422D-A793-B2E031460DFF@microsoft.com...
> Hi
> We have sold and used RMS for a couple of years, and been selling Epson
> TM-T88 receipt printers for even longer. However in the past couple of
> months, we have experienced a few sites where their till crashes windows.
> On checking the dump files, it refers to TMUSBXP.sys, which is the Epson
> OPOS driver file. (dump example at the bottom).
> The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been 
> updated
> to EPSON OPOS ADK Version2.62E and it still happens.
>
> Every time we think we have identified the cause (PC image, anti virus
> software, old OPOS driver) it continues to happen. At the moment, we are
> changing the receipt printers back to parallel.
>
> If anyone has experienced something feel free to post up any other
> suggestions.
> Alternately, if someone knows how to get in contact with Epson to discuss
> their drivers, that would be nice to know as well.
>
>
> Dump file.
> 1: kd> !analyze -v
> *******************************************************************************
> *
> *
> *                        Bugcheck Analysis
> *
> *
> *
> *******************************************************************************
> ATTEMPTED_SWITCH_FROM_DPC (b8)
> A wait operation, attach process, or yield was attempted from a DPC 
> routine.
> This is an illegal operation and the stack track will lead to the 
> offending
> code and original DPC routine.
> Arguments:
> Arg1: 00000000, Original thread which is the cause of the failure
> Arg2: 00000000, New thread
> Arg3: 00000000, Stack address of the original thread
> Arg4: 00000000
> Debugging Details:
> ------------------
>
> CUSTOMER_CRASH_COUNT:  1
> DEFAULT_BUCKET_ID:  DRIVER_FAULT
> BUGCHECK_STR:  0xB8
> PROCESS_NAME:  Idle
> LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
> STACK_TEXT:
> ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139
> ba4d7e3c ba2c16a4 00000000 00000000 00000000
> nt!ExpFindAndRemoveTagBigPages+0x49
> WARNING: Stack unwind information not available. Following frames may be
> wrong.
> ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
> ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
> ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
> ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
> ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8
> USBPORT!USBPORT_CompleteTransfer+0x373
> ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0
> USBPORT!USBPORT_DoneTransfer+0x137
> ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0
> USBPORT!USBPORT_FlushDoneTransferList+0x16c
> ba4d7fcc 80545c4f 8a48666c 2b667274 00000000
> USBPORT!USBPORT_TransferFlushDpc+0x9a
> ba4d7fec 00000000 00000000 805457bb b9cf1cc4 nt!ExpSnapShotPoolPages+0x140
>
> STACK_COMMAND:  kb
> FOLLOWUP_IP:
> TMUSBXP+96a4
> ba2c16a4 ??              ???
> SYMBOL_STACK_INDEX:  2
> SYMBOL_NAME:  TMUSBXP+96a4
> FOLLOWUP_NAME:  MachineOwner
> MODULE_NAME: TMUSBXP
> IMAGE_NAME:  TMUSBXP.SYS
> DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
> FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
> BUCKET_ID:  0xB8_TMUSBXP+96a4
> Followup: MachineOwner
>
>
> 


0
marc_no_spam (194)
10/29/2008 2:01:08 PM
Marc,
I would be interested in using the windows drivers, but have hesitated due 
to the slow printing. How do you specify built in fonts versus the default 
fonts? Is there anything else to look out for? Thanks,
Craig
"Marc" <marc_no_spam@beverlyspet.com> wrote in message 
news:uEr5T7cOJHA.3472@TK2MSFTNGP04.phx.gbl...
> One other alternative is to try the Windows drivers. I have been using 
> them for several years with the TM88's. I have no issues. The only thing 
> is that you have to change receipt templates from the default fonts (true 
> type?) to printer built-in fonts to eliminate slow printing.
>
> Epson receipt printer drivers are available at epsonexpert.com. You will 
> have to join/make a new account to login to the site, but it can be done 
> on-the spot.
>
> Marc
>
>
> "swansby10goals" <swansby10goals@discussions.microsoft.com> wrote in 
> message news:C3C7224B-90C7-422D-A793-B2E031460DFF@microsoft.com...
>> Hi
>> We have sold and used RMS for a couple of years, and been selling Epson
>> TM-T88 receipt printers for even longer. However in the past couple of
>> months, we have experienced a few sites where their till crashes windows.
>> On checking the dump files, it refers to TMUSBXP.sys, which is the Epson
>> OPOS driver file. (dump example at the bottom).
>> The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been 
>> updated
>> to EPSON OPOS ADK Version2.62E and it still happens.
>>
>> Every time we think we have identified the cause (PC image, anti virus
>> software, old OPOS driver) it continues to happen. At the moment, we are
>> changing the receipt printers back to parallel.
>>
>> If anyone has experienced something feel free to post up any other
>> suggestions.
>> Alternately, if someone knows how to get in contact with Epson to discuss
>> their drivers, that would be nice to know as well.
>>
>>
>> Dump file.
>> 1: kd> !analyze -v
>> *******************************************************************************
>> *
>> *
>> *                        Bugcheck Analysis
>> *
>> *
>> *
>> *******************************************************************************
>> ATTEMPTED_SWITCH_FROM_DPC (b8)
>> A wait operation, attach process, or yield was attempted from a DPC 
>> routine.
>> This is an illegal operation and the stack track will lead to the 
>> offending
>> code and original DPC routine.
>> Arguments:
>> Arg1: 00000000, Original thread which is the cause of the failure
>> Arg2: 00000000, New thread
>> Arg3: 00000000, Stack address of the original thread
>> Arg4: 00000000
>> Debugging Details:
>> ------------------
>>
>> CUSTOMER_CRASH_COUNT:  1
>> DEFAULT_BUCKET_ID:  DRIVER_FAULT
>> BUGCHECK_STR:  0xB8
>> PROCESS_NAME:  Idle
>> LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
>> STACK_TEXT:
>> ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139
>> ba4d7e3c ba2c16a4 00000000 00000000 00000000
>> nt!ExpFindAndRemoveTagBigPages+0x49
>> WARNING: Stack unwind information not available. Following frames may be
>> wrong.
>> ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
>> ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
>> ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
>> ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
>> ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8
>> USBPORT!USBPORT_CompleteTransfer+0x373
>> ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0
>> USBPORT!USBPORT_DoneTransfer+0x137
>> ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0
>> USBPORT!USBPORT_FlushDoneTransferList+0x16c
>> ba4d7fcc 80545c4f 8a48666c 2b667274 00000000
>> USBPORT!USBPORT_TransferFlushDpc+0x9a
>> ba4d7fec 00000000 00000000 805457bb b9cf1cc4 
>> nt!ExpSnapShotPoolPages+0x140
>>
>> STACK_COMMAND:  kb
>> FOLLOWUP_IP:
>> TMUSBXP+96a4
>> ba2c16a4 ??              ???
>> SYMBOL_STACK_INDEX:  2
>> SYMBOL_NAME:  TMUSBXP+96a4
>> FOLLOWUP_NAME:  MachineOwner
>> MODULE_NAME: TMUSBXP
>> IMAGE_NAME:  TMUSBXP.SYS
>> DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
>> FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
>> BUCKET_ID:  0xB8_TMUSBXP+96a4
>> Followup: MachineOwner
>>
>>
>>
>
> 

0
craig6967 (916)
10/30/2008 2:12:53 PM
Craig,

I found the font names on a posting about slow printing, and I usually save 
these things, but for some reason cannot find it here at work.
Here is what I have setup on mine, set in Database | Registers | Receipt 
Formats | Properties
default font: FONTA11
small font:  FONTB11
large font:  FONTB21

I am guessing the fonts are built-in fonts, so there is probably a list of 
the available ones in the printer documentation or on Epson's website. I am 
not sure about this info, because I setup the ones you see above and was 
happy with it, so I never went any further. There is NO speed issue with 
these fonts, the receipt printing is very fast, especially with the newer 88 
USB printers. I do not use a logo, so I do not know about any possible 
issues with that.

Your cut settings are in the Windows printer properties dialogs.
It took a little playing to find everything the first time, but have never 
had an issue since.
Drivers come from the EpsonExpert site.
If you try it and have any questions, you know where to find me!

Marc

"Craig" <craig@cctropicalparadisepets.com> wrote in message 
news:A2046901-A3CD-4F0F-95E2-36B86B56BCF7@microsoft.com...
> Marc,
> I would be interested in using the windows drivers, but have hesitated due 
> to the slow printing. How do you specify built in fonts versus the default 
> fonts? Is there anything else to look out for? Thanks,
> Craig
> "Marc" <marc_no_spam@beverlyspet.com> wrote in message 
> news:uEr5T7cOJHA.3472@TK2MSFTNGP04.phx.gbl...
>> One other alternative is to try the Windows drivers. I have been using 
>> them for several years with the TM88's. I have no issues. The only thing 
>> is that you have to change receipt templates from the default fonts (true 
>> type?) to printer built-in fonts to eliminate slow printing.
>>
>> Epson receipt printer drivers are available at epsonexpert.com. You will 
>> have to join/make a new account to login to the site, but it can be done 
>> on-the spot.
>>
>> Marc
>>
>>
>> "swansby10goals" <swansby10goals@discussions.microsoft.com> wrote in 
>> message news:C3C7224B-90C7-422D-A793-B2E031460DFF@microsoft.com...
>>> Hi
>>> We have sold and used RMS for a couple of years, and been selling Epson
>>> TM-T88 receipt printers for even longer. However in the past couple of
>>> months, we have experienced a few sites where their till crashes 
>>> windows.
>>> On checking the dump files, it refers to TMUSBXP.sys, which is the Epson
>>> OPOS driver file. (dump example at the bottom).
>>> The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been 
>>> updated
>>> to EPSON OPOS ADK Version2.62E and it still happens.
>>>
>>> Every time we think we have identified the cause (PC image, anti virus
>>> software, old OPOS driver) it continues to happen. At the moment, we are
>>> changing the receipt printers back to parallel.
>>>
>>> If anyone has experienced something feel free to post up any other
>>> suggestions.
>>> Alternately, if someone knows how to get in contact with Epson to 
>>> discuss
>>> their drivers, that would be nice to know as well.
>>>
>>>
>>> Dump file.
>>> 1: kd> !analyze -v
>>> *******************************************************************************
>>> *
>>> *
>>> *                        Bugcheck Analysis
>>> *
>>> *
>>> *
>>> *******************************************************************************
>>> ATTEMPTED_SWITCH_FROM_DPC (b8)
>>> A wait operation, attach process, or yield was attempted from a DPC 
>>> routine.
>>> This is an illegal operation and the stack track will lead to the 
>>> offending
>>> code and original DPC routine.
>>> Arguments:
>>> Arg1: 00000000, Original thread which is the cause of the failure
>>> Arg2: 00000000, New thread
>>> Arg3: 00000000, Stack address of the original thread
>>> Arg4: 00000000
>>> Debugging Details:
>>> ------------------
>>>
>>> CUSTOMER_CRASH_COUNT:  1
>>> DEFAULT_BUCKET_ID:  DRIVER_FAULT
>>> BUGCHECK_STR:  0xB8
>>> PROCESS_NAME:  Idle
>>> LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
>>> STACK_TEXT:
>>> ba4d7de4 80545a2b 000000b8 ffffffff 00000202 
>>> nt!MmDeleteKernelStack+0x139
>>> ba4d7e3c ba2c16a4 00000000 00000000 00000000
>>> nt!ExpFindAndRemoveTagBigPages+0x49
>>> WARNING: Stack unwind information not available. Following frames may be
>>> wrong.
>>> ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
>>> ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
>>> ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
>>> ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
>>> ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8
>>> USBPORT!USBPORT_CompleteTransfer+0x373
>>> ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0
>>> USBPORT!USBPORT_DoneTransfer+0x137
>>> ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0
>>> USBPORT!USBPORT_FlushDoneTransferList+0x16c
>>> ba4d7fcc 80545c4f 8a48666c 2b667274 00000000
>>> USBPORT!USBPORT_TransferFlushDpc+0x9a
>>> ba4d7fec 00000000 00000000 805457bb b9cf1cc4 
>>> nt!ExpSnapShotPoolPages+0x140
>>>
>>> STACK_COMMAND:  kb
>>> FOLLOWUP_IP:
>>> TMUSBXP+96a4
>>> ba2c16a4 ??              ???
>>> SYMBOL_STACK_INDEX:  2
>>> SYMBOL_NAME:  TMUSBXP+96a4
>>> FOLLOWUP_NAME:  MachineOwner
>>> MODULE_NAME: TMUSBXP
>>> IMAGE_NAME:  TMUSBXP.SYS
>>> DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
>>> FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
>>> BUCKET_ID:  0xB8_TMUSBXP+96a4
>>> Followup: MachineOwner
>>>
>>>
>>>
>>
>>
> 


0
marc_no_spam (194)
10/30/2008 3:20:15 PM
I have an Epson TM-T88IV and the receipt printer is working fine.  However, I 
can't get the cash drawer to open.  The DK connection on the printer is 
suppose to pop the cash drawer.  What's the secret?  Any help would be 
greatly appreciated.  Thanks!

"swansby10goals" wrote:

> Hi
> We have sold and used RMS for a couple of years, and been selling Epson 
> TM-T88 receipt printers for even longer. However in the past couple of 
> months, we have experienced a few sites where their till crashes windows. 
> On checking the dump files, it refers to TMUSBXP.sys, which is the Epson 
> OPOS driver file. (dump example at the bottom).
> The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been updated 
> to EPSON OPOS ADK Version2.62E and it still happens.
> 
> Every time we think we have identified the cause (PC image, anti virus 
> software, old OPOS driver) it continues to happen. At the moment, we are 
> changing the receipt printers back to parallel. 
> 
> If anyone has experienced something feel free to post up any other 
> suggestions.
> Alternately, if someone knows how to get in contact with Epson to discuss 
> their drivers, that would be nice to know as well.
> 
> 
> Dump file.
> 1: kd> !analyze -v
> *******************************************************************************
> *                                                                            
>  *
> *                        Bugcheck Analysis                                   
>  *
> *                                                                            
>  *
> *******************************************************************************
> ATTEMPTED_SWITCH_FROM_DPC (b8)
> A wait operation, attach process, or yield was attempted from a DPC routine.
> This is an illegal operation and the stack track will lead to the offending
> code and original DPC routine.
> Arguments:
> Arg1: 00000000, Original thread which is the cause of the failure
> Arg2: 00000000, New thread
> Arg3: 00000000, Stack address of the original thread
> Arg4: 00000000
> Debugging Details:
> ------------------
> 
> CUSTOMER_CRASH_COUNT:  1
> DEFAULT_BUCKET_ID:  DRIVER_FAULT
> BUGCHECK_STR:  0xB8
> PROCESS_NAME:  Idle
> LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
> STACK_TEXT:  
> ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139
> ba4d7e3c ba2c16a4 00000000 00000000 00000000 
> nt!ExpFindAndRemoveTagBigPages+0x49
> WARNING: Stack unwind information not available. Following frames may be 
> wrong.
> ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
> ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
> ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
> ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
> ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8 
> USBPORT!USBPORT_CompleteTransfer+0x373
> ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0 
> USBPORT!USBPORT_DoneTransfer+0x137
> ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0 
> USBPORT!USBPORT_FlushDoneTransferList+0x16c
> ba4d7fcc 80545c4f 8a48666c 2b667274 00000000 
> USBPORT!USBPORT_TransferFlushDpc+0x9a
> ba4d7fec 00000000 00000000 805457bb b9cf1cc4 nt!ExpSnapShotPoolPages+0x140
> 
> STACK_COMMAND:  kb
> FOLLOWUP_IP: 
> TMUSBXP+96a4
> ba2c16a4 ??              ???
> SYMBOL_STACK_INDEX:  2
> SYMBOL_NAME:  TMUSBXP+96a4
> FOLLOWUP_NAME:  MachineOwner
> MODULE_NAME: TMUSBXP
> IMAGE_NAME:  TMUSBXP.SYS
> DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
> FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
> BUCKET_ID:  0xB8_TMUSBXP+96a4
> Followup: MachineOwner
> 
> 
> 
0
Curious (49)
11/1/2008 2:01:00 AM
Call to epson on Phone # 562 276 1314 & ask for latest driver . I had the 
same problem 
before.
"Curious" wrote:

> I have an Epson TM-T88IV and the receipt printer is working fine.  However, I 
> can't get the cash drawer to open.  The DK connection on the printer is 
> suppose to pop the cash drawer.  What's the secret?  Any help would be 
> greatly appreciated.  Thanks!
> 
> "swansby10goals" wrote:
> 
> > Hi
> > We have sold and used RMS for a couple of years, and been selling Epson 
> > TM-T88 receipt printers for even longer. However in the past couple of 
> > months, we have experienced a few sites where their till crashes windows. 
> > On checking the dump files, it refers to TMUSBXP.sys, which is the Epson 
> > OPOS driver file. (dump example at the bottom).
> > The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been updated 
> > to EPSON OPOS ADK Version2.62E and it still happens.
> > 
> > Every time we think we have identified the cause (PC image, anti virus 
> > software, old OPOS driver) it continues to happen. At the moment, we are 
> > changing the receipt printers back to parallel. 
> > 
> > If anyone has experienced something feel free to post up any other 
> > suggestions.
> > Alternately, if someone knows how to get in contact with Epson to discuss 
> > their drivers, that would be nice to know as well.
> > 
> > 
> > Dump file.
> > 1: kd> !analyze -v
> > *******************************************************************************
> > *                                                                            
> >  *
> > *                        Bugcheck Analysis                                   
> >  *
> > *                                                                            
> >  *
> > *******************************************************************************
> > ATTEMPTED_SWITCH_FROM_DPC (b8)
> > A wait operation, attach process, or yield was attempted from a DPC routine.
> > This is an illegal operation and the stack track will lead to the offending
> > code and original DPC routine.
> > Arguments:
> > Arg1: 00000000, Original thread which is the cause of the failure
> > Arg2: 00000000, New thread
> > Arg3: 00000000, Stack address of the original thread
> > Arg4: 00000000
> > Debugging Details:
> > ------------------
> > 
> > CUSTOMER_CRASH_COUNT:  1
> > DEFAULT_BUCKET_ID:  DRIVER_FAULT
> > BUGCHECK_STR:  0xB8
> > PROCESS_NAME:  Idle
> > LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
> > STACK_TEXT:  
> > ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139
> > ba4d7e3c ba2c16a4 00000000 00000000 00000000 
> > nt!ExpFindAndRemoveTagBigPages+0x49
> > WARNING: Stack unwind information not available. Following frames may be 
> > wrong.
> > ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
> > ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
> > ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
> > ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
> > ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8 
> > USBPORT!USBPORT_CompleteTransfer+0x373
> > ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0 
> > USBPORT!USBPORT_DoneTransfer+0x137
> > ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0 
> > USBPORT!USBPORT_FlushDoneTransferList+0x16c
> > ba4d7fcc 80545c4f 8a48666c 2b667274 00000000 
> > USBPORT!USBPORT_TransferFlushDpc+0x9a
> > ba4d7fec 00000000 00000000 805457bb b9cf1cc4 nt!ExpSnapShotPoolPages+0x140
> > 
> > STACK_COMMAND:  kb
> > FOLLOWUP_IP: 
> > TMUSBXP+96a4
> > ba2c16a4 ??              ???
> > SYMBOL_STACK_INDEX:  2
> > SYMBOL_NAME:  TMUSBXP+96a4
> > FOLLOWUP_NAME:  MachineOwner
> > MODULE_NAME: TMUSBXP
> > IMAGE_NAME:  TMUSBXP.SYS
> > DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
> > FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
> > BUCKET_ID:  0xB8_TMUSBXP+96a4
> > Followup: MachineOwner
> > 
> > 
> > 
0
AkbarMian (47)
11/1/2008 10:57:01 PM
hi
thanks for the replies.
Our test site hasnt crashed for over a week since we disabled the 
sleep/power options in the USB device driver settings.
Although a hunch I suspect the issue may relate to the PC more than OPOS or 
the receipt printer as neither the drivers or the printers have changed for 
about 2 years. 

in response to the windows driver suggestion. We find the OPOS drivers 
simple to setup and use so have stuck with that as a standard for our 
customers.

"Akbar Mian" wrote:

> Call to epson on Phone # 562 276 1314 & ask for latest driver . I had the 
> same problem 
> before.
> "Curious" wrote:
> 
> > I have an Epson TM-T88IV and the receipt printer is working fine.  However, I 
> > can't get the cash drawer to open.  The DK connection on the printer is 
> > suppose to pop the cash drawer.  What's the secret?  Any help would be 
> > greatly appreciated.  Thanks!
> > 
> > "swansby10goals" wrote:
> > 
> > > Hi
> > > We have sold and used RMS for a couple of years, and been selling Epson 
> > > TM-T88 receipt printers for even longer. However in the past couple of 
> > > months, we have experienced a few sites where their till crashes windows. 
> > > On checking the dump files, it refers to TMUSBXP.sys, which is the Epson 
> > > OPOS driver file. (dump example at the bottom).
> > > The tills are HP DC7800 SFF with 2GB RAM. The OPOS drivers have been updated 
> > > to EPSON OPOS ADK Version2.62E and it still happens.
> > > 
> > > Every time we think we have identified the cause (PC image, anti virus 
> > > software, old OPOS driver) it continues to happen. At the moment, we are 
> > > changing the receipt printers back to parallel. 
> > > 
> > > If anyone has experienced something feel free to post up any other 
> > > suggestions.
> > > Alternately, if someone knows how to get in contact with Epson to discuss 
> > > their drivers, that would be nice to know as well.
> > > 
> > > 
> > > Dump file.
> > > 1: kd> !analyze -v
> > > *******************************************************************************
> > > *                                                                            
> > >  *
> > > *                        Bugcheck Analysis                                   
> > >  *
> > > *                                                                            
> > >  *
> > > *******************************************************************************
> > > ATTEMPTED_SWITCH_FROM_DPC (b8)
> > > A wait operation, attach process, or yield was attempted from a DPC routine.
> > > This is an illegal operation and the stack track will lead to the offending
> > > code and original DPC routine.
> > > Arguments:
> > > Arg1: 00000000, Original thread which is the cause of the failure
> > > Arg2: 00000000, New thread
> > > Arg3: 00000000, Stack address of the original thread
> > > Arg4: 00000000
> > > Debugging Details:
> > > ------------------
> > > 
> > > CUSTOMER_CRASH_COUNT:  1
> > > DEFAULT_BUCKET_ID:  DRIVER_FAULT
> > > BUGCHECK_STR:  0xB8
> > > PROCESS_NAME:  Idle
> > > LAST_CONTROL_TRANSFER:  from 80545a2b to 804f9ee8
> > > STACK_TEXT:  
> > > ba4d7de4 80545a2b 000000b8 ffffffff 00000202 nt!MmDeleteKernelStack+0x139
> > > ba4d7e3c ba2c16a4 00000000 00000000 00000000 
> > > nt!ExpFindAndRemoveTagBigPages+0x49
> > > WARNING: Stack unwind information not available. Following frames may be 
> > > wrong.
> > > ba4d7e74 ba2c16ef 89e78ae0 00000001 89cdba58 TMUSBXP+0x96a4
> > > ba4d7e88 ba2bb73f 89e78a28 8a3f02ab 8a3f01f0 TMUSBXP+0x96ef
> > > ba4d7eb0 804f16a2 89e78a28 00000000 00cdba58 TMUSBXP+0x373f
> > > ba4d7ee0 b96b0ee5 8a3f01f0 89a6fef8 8a486028 nt!ObWatchHandles+0x466
> > > ba4d7f48 b96b1b57 89cdba58 00000000 8a4867d8 
> > > USBPORT!USBPORT_CompleteTransfer+0x373
> > > ba4d7f78 b96b2754 026e6f44 8a486028 8a4860e0 
> > > USBPORT!USBPORT_DoneTransfer+0x137
> > > ba4d7fb0 b96b2ca8 8a486028 806e4427 ba3389c0 
> > > USBPORT!USBPORT_FlushDoneTransferList+0x16c
> > > ba4d7fcc 80545c4f 8a48666c 2b667274 00000000 
> > > USBPORT!USBPORT_TransferFlushDpc+0x9a
> > > ba4d7fec 00000000 00000000 805457bb b9cf1cc4 nt!ExpSnapShotPoolPages+0x140
> > > 
> > > STACK_COMMAND:  kb
> > > FOLLOWUP_IP: 
> > > TMUSBXP+96a4
> > > ba2c16a4 ??              ???
> > > SYMBOL_STACK_INDEX:  2
> > > SYMBOL_NAME:  TMUSBXP+96a4
> > > FOLLOWUP_NAME:  MachineOwner
> > > MODULE_NAME: TMUSBXP
> > > IMAGE_NAME:  TMUSBXP.SYS
> > > DEBUG_FLR_IMAGE_TIMESTAMP:  4715a31d
> > > FAILURE_BUCKET_ID:  0xB8_TMUSBXP+96a4
> > > BUCKET_ID:  0xB8_TMUSBXP+96a4
> > > Followup: MachineOwner
> > > 
> > > 
> > > 
0
11/7/2008 1:01:00 AM
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