Maybe she doesn't have a mail account set up yet?
Sue Mosher, Outlook MVP
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
"jojomonsta" <email@example.com> wrote in message
> My mother has anew PC and I have talked her through setting up the server
> info so she can receive her emails. The problem is she has been unable to
> reply to them. The new mail and reply buttons are all greyed out.
> Can anyone suggest anything please?