pasted images appear as place holders in Outlook 2003 (since updating form IE6 to IE7) #2

(Take two. I published this a while ago and nobody could answer)

Hi,

Since we migrated our environment from IE6 to IE7, many users have 
complained about not being able to see the images they copy/paste 
between Outlook messages.

Our environment: Win XP SP2 + Office 2003 SP2/SP3

Steps for reproducing the problem:
-in Outlook 2003, double-clic a message containing an embedded image, 
right-click the image and select COPY
-close the message,create a new message and paste in the body of the 
message: a place holder with a red cross is pasted instead of the image

Problem does not appear if any of these conditions is met:
-rollback to IE6 (we won't do this)
-upgrade to Office 2007 (we can't do this)
-the original window (containing the embedded image) stays open when 
pasting (few users do that)
-the read pane is open (many users dislike the reading pane and 
deactivate it)
-Word is the default email editor (it is not the case in our company)

The last three points are workarounds, not solutions. We have 2000+ 
users, I am looking for a definitive fix.

Any idea?

Lo
0
Lo1 (8)
6/10/2008 2:55:13 PM
outlook 87535 articles. 11 followers. Follow

4 Replies
244 Views

Similar Articles

[PageSpeed] 45

Turn on the clipboard viewer - does the image stay on the clipboard when you 
close and open message forms?
Is the image an attachment or downloaded content?
downloaded content: <img src="http://where-ever.com/image.jpg">
attachment - no http path: <img src="image.jp"> or <img src="cid:image.jpg">

-- 
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

** Please include your Outlook version, Account type, and Windows Version 
when requesting assistance **




"Lo" <Lo@pro.ca> wrote in message 
news:enm49nwyIHA.5832@TK2MSFTNGP02.phx.gbl...
> (Take two. I published this a while ago and nobody could answer)
>
> Hi,
>
> Since we migrated our environment from IE6 to IE7, many users have 
> complained about not being able to see the images they copy/paste between 
> Outlook messages.
>
> Our environment: Win XP SP2 + Office 2003 SP2/SP3
>
> Steps for reproducing the problem:
> -in Outlook 2003, double-clic a message containing an embedded image, 
> right-click the image and select COPY
> -close the message,create a new message and paste in the body of the 
> message: a place holder with a red cross is pasted instead of the image
>
> Problem does not appear if any of these conditions is met:
> -rollback to IE6 (we won't do this)
> -upgrade to Office 2007 (we can't do this)
> -the original window (containing the embedded image) stays open when 
> pasting (few users do that)
> -the read pane is open (many users dislike the reading pane and deactivate 
> it)
> -Word is the default email editor (it is not the case in our company)
>
> The last three points are workarounds, not solutions. We have 2000+ users, 
> I am looking for a definitive fix.
>
> Any idea?
>
> Lo 

0
outlookmvp1 (464)
6/10/2008 3:14:29 PM
Diane Poremsky {MVP} a �crit :
> Turn on the clipboard viewer - does the image stay on the clipboard when 
> you close and open message forms?
> Is the image an attachment or downloaded content?
> downloaded content: <img src="http://where-ever.com/image.jpg">
> attachment - no http path: <img src="image.jp"> or <img 
> src="cid:image.jpg">
> 

Hi Diane,

Yes, the image stays on the clipboard.

The image is a printscreen that was originally pasted directly into a 
message. I made several tests, and the image format doesn't seem to 
matter (bitmap, jpeg,gif...), they all end up with blank rectangle with 
a tiny red cross in the upper left corner.

If I open the very same message on a pc with IE6, no problem, it can be 
pasted normally.

L.
0
Lo1 (8)
6/10/2008 4:23:26 PM
It's happening due to security settings in IE and how Outlook handles 
attachments in the securetemp folder. I'm surprised that it stays on the 
clipboard but doesn't paste. If they send it with the red x, what does the 
recipient get?

-- 
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

** Please include your Outlook version, Account type, and Windows Version 
when requesting assistance **




"Lo" <Lo@pro.ca> wrote in message 
news:OGM5QZxyIHA.4168@TK2MSFTNGP06.phx.gbl...
> Diane Poremsky {MVP} a �crit :
>> Turn on the clipboard viewer - does the image stay on the clipboard when 
>> you close and open message forms?
>> Is the image an attachment or downloaded content?
>> downloaded content: <img src="http://where-ever.com/image.jpg">
>> attachment - no http path: <img src="image.jp"> or <img 
>> src="cid:image.jpg">
>>
>
> Hi Diane,
>
> Yes, the image stays on the clipboard.
>
> The image is a printscreen that was originally pasted directly into a 
> message. I made several tests, and the image format doesn't seem to matter 
> (bitmap, jpeg,gif...), they all end up with blank rectangle with a tiny 
> red cross in the upper left corner.
>
> If I open the very same message on a pc with IE6, no problem, it can be 
> pasted normally.
>
> L. 

0
outlookmvp1 (464)
6/10/2008 5:47:21 PM
Diane Poremsky {MVP} a �crit :
> It's happening due to security settings in IE and how Outlook handles 
> attachments in the securetemp folder. I'm surprised that it stays on the 
> clipboard but doesn't paste. If they send it with the red x, what does 
> the recipient get?
> 

The recipient gets a blank rectangle with a red cross in the upper left 
corner. However, areference also appears next to the red cross, in the 
form of "cid:image002.png@01C8CA4A.38FB0C0"

If you are right, then I should be able to correct the problem by 
modifying IE7 security settings, but which ones? But then how come I 
don't have the problem with Office 2007?

Regards,

Lo
0
Lo1 (8)
6/10/2008 7:30:21 PM
Reply:

Similar Artilces:

Crash on 'Send"
My wife's Intel Celeron running ME started having this problem sporadically - now constantly. Outlook 2000 receives OK - everything seems fine until you hit the 'Send' button then Outlook crashes giving an error message that says 'Outlook has caused an error in <unknown> and has to shut down. If the problem persists you may have to restart your computer.' Re-starting however has no effect. I have re-installed Office. Used 'Detect & Repair' under the 'Help' tab, and installed all patches/updates from the Office site. But this error continues, now...

Exchange update problem
I have tried to upgrade exch2k3 sp1 to sp2, but the update fails with "the file pcproxy.dll is in use, and setup cannot identify the app or srvc. setup cannot continue" Any clues/ideas/suggestions? Please. -- ----------------------------------------------------------------------------------------------------------------------- This message has been checked for all known viruses. The information contained in this e-mail and any attachments is confidential and may be the subject of legal, professional or other privilege. It is intended for the named addressee only and may not ...

Transferring over outlook data to new XP machine
How do I transfer over my old emails, address book to my new XP machine? I have looked over the internet and found nothing the tells me EXACTLY how to do this, any help would be greatly appreciated. senior_tech@yahoo.com If your using MS Outlook copy your .PST file across and import it into the new install. >If your using MS Outlook copy your .PST file across and import it into the new install. No, don't import it. Simply use "File">"Open" -- Brian Tillman Smiths Aerospace 3290 Patterson Ave. SE, MS 1B3 Grand Rapids, MI 49512-1991 Brian.Tillman is the nam...

how do I automatically update a text box in a chart?
Hi, You can link the textbox to a cell. When you update the cell the textbox should reflect this. Select the textbox border and then in the formula bar enter the complete cell reference, for example, =Sheet1!A1 Cheers Andy Kath wrote: -- Andy Pope, Microsoft MVP - Excel http://www.andypope.info ...

Input Excel 'Password to Open' through control in access form
Hi All, We know,Excel has prompt password to open it files. Is it possible to create a code that can supplies the excel prompt password?.So that when we open the excel file through our access control in a form, the excel files can be opened automatically.But when the excel files opened from its default icon,it will prompt a password first. ...

Outlook 2003 and "Check Names"
Hi, We are testing Outlook 2003 at our office now and there is one very frustrating "feature" that is bugging all of us. When we create a new e-mail message and type in the first name of a person from the global address book and hit ctrl- k to check the name...we get a response that Outlook doesn't recognize the name and there are "no suggestions". The only way Check Name will successfully resolve the name is if we type it last name first (ie, Gates, Bill). This was not the case in Office XP or Outlook 2000. You could search by first name (or partial first name)...

Outlook 2003 keeps crashing #2
I get this message when I look in System information. Outlook keeps crashing quite often. I cannot for example delete two messages without outlook crashing. My colleagues do not have this problem. We are using the Microsoft mail exhange server. Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module mso.dll, version 11.0.5606.0, stamp 3f334cce, debug? 0, fault address 0x003b6e16. Does anyone has a solution?=20 Best regards/ Bj=F6rn 1) I would definitely apply Service Pack 2for Office 2003 + applicable critical security updates. 2) Have you tried starting O...

Microsoft POS #2
I have a group of customers that I am working on setting up A bundled POS system for. I have looked at RMS and Microsoft POS. The customer's are small bulk food stores. They package all of the bulk food in various containers and weigh it with a Hobart scale producing a label with an system 2 price enbedded barcode. These are UPC A formats. They are for the most part simple single store installs and donot require the complex RMS system. I have setup the Microsoft POS version 2.0 and found it will work perfect for these customers. The only problem when you programed the system you l...

Rollup 2 and Office 2007
I already have Roll Up 1 and the Office 2007 compatibility patch installed. If I now install roll up 2 will I have to reinstall the office 2007 compatibility? yes -- Regards, MS CRM Certified Professional http://microsoftcrm3.blogspot.com Chat with me on MSN / Gmail / Skype : ID Is :.. mscrmexpert@gmail.com "LLoyd" wrote: > I already have Roll Up 1 and the Office 2007 compatibility patch installed. > If I now install roll up 2 will I have to reinstall the office 2007 > compatibility? ...

Password Issue with MS Money 2003
Hello, I am not familiar with newsgroups but I hope it is a forum to seek assistance. I am unable to reach MS support via email from my home computer on this issue. My Money 2003 requires a net passport password to open my account in Money that I have successfully accessed for approximately 12 months. It does not recognize my password now. I have attempted several times with my existing password, changed my net passport password, even uninstalled and re- installed MS Money 2003 to gain access to my account. Nothing has worked. Each time it states I have failed to enter the corr...

Exchange 2003 new install can not receive external email.
I have just setup a new Windows Server 2003 standard edition with Exchange 2003 standard edition on it. I have been working for a while trying to get it to receive external email. I can send out and send/ receive internal messages, but when someone trys to send me a message from outside our network they get the following returned mail message This Message was undeliverable due to the following reason: Each of the following recipients was rejected by a remote mail server. The reasons given by the server are included to help you determine why each recipient was rejected. Recipient: <**...

Inserting form values into a table
We have a form with values taken from an sql query that comes from two different tables. We would like to enter the information into a third table. Can some one direct me to code that will do the following: 1. Provide the Insert sql that shows us how to add the form values to the table 2. Show us how to loop while inserting the information into the table (there could be several lines on the form, each must be inserted one at a time). I have worked with Access before and have never had a problem inserting information. However, I cannot quite figure out how to insert informtion through an ...

Outlook needs Outlook Express to work
I've installed my Outlook 2002 on my new Vista PC (I had Xp before). Now when I start Outlook it says "requires Outlook Express 4.01 or greater". I've been looking for Outlook Express to download and install but no joy. No CD came with my new Vista PC. Any ideas, short of buying a more modern Outlook? Vista doesn't actually support Outlook 2002 or older. Outlook Express is part of Internet Explorer but with the advent of Vista, it was switched to Windows Mail. There is no more Outlook Express. You could attempt however to create a profile using workgroup or c...

Lookup based on criteria in 2 columns
Hi, I am trying to use a vlookup or other function to return the value in the amount column based on the location and date. Here is a sample of my data: Location Date Amount 101 9/15/8 10 101 9/16/8 20 101 9/17/8 15 102 9/15/8 50 102 9/16/8 75 102 9/17/8 67 For example if I wanted to return the amount for location 102 on 9/15/8, what formula would I use? I tried using variations of vlookups but had no luck. Thanks, =SUMPRODUCT(--(A2:A50=102),--(B2:B50=DATE(2008,9,15)),C2:C50) -- Regards, Peo Sjo...

"The connection to the Exchange server is unavailable. Outlook must be online or connected to complete this action"
I have setup a number of user accounts and the relative mailboxes without any problem. However, since this afternoon, if I try and connect to a newly mailbox through the email accounts wizard I get the following error message: "The connection to the Exchange server is unavailable. Outlook must be online or connected to complete this action". This also occurs when I go to File>Open>Other User's Folder... and I try and lookup an existing account/mailbox that I know I have permission to. I know Outlook is connected to the Exchange server (I can ping, send and receive emails) ...

Outlook "Ruler" won't go away
I don't know how I turned this on so I don't know how to turn it off. It splits my emails so that I can only type so far over before it kicks me back to the left margin and makes me start a new line. Can anyone help me? ...

Address book updating...
Hello all, I have noticed since we moved to Exchange 2003 that it takes a long time (several hours) before I see newly created accounts in the address book. Is there somewhere I can adjust the update time? TIA, Gary Check the update interval in the RUS (Recipient Update Service). Teo "GaryH" wrote: > Hello all, > I have noticed since we moved to Exchange 2003 that it takes a long time > (several hours) before I see newly created accounts in the address book. > Is there somewhere I can adjust the update time? > TIA, > Gary > > > Thank you...I will ...

Before Update on record select
I am getting no where fast. I have a main form and sub form and what i need is a message to appear when user moves on to the next record using the record selector on the bottom of the form. I have tried the beforeupdate on the form but no results. Can form design prevent a message prompt? One problem is that if no changes to the current record have been changed, the Before Update event will not fire. If you do make a change, the code as is should work. I have gotten into the habbit of not using the standard record navigators, but write my own so I can easily deal with this. -- Dave Ha...

Outlook 2003
Hello, we have one client pc with Outlook 2003 where the following problem occurs: if a mail is replied from a user created sub folder of the inbox, the reply will not appear in sent mails, but will end up in the same sub folder, sender and recipient appear as identical. The mail goes out properly though, it's just that Outlook sets internally sender = recipient and bounces the reply back to the subfolder in which the original mail is stored. This happens on a Win 2000 machine with SP4 and all updates, the other clients use Outlook 2000 or XP and there is no such problem. There are no ru...

[Exchange 2003] Mail enabled public folder and sender address
I have a Windows 2003 domain with a native mode Exchange 2003 organization; there are some mail enabled public folders. When a user replies to a message in a public folder, the outgoing mail's sender address is the user's one; I want it to be the public folder's one, or at least I'd like the "reply-to" address to be set to the public folder's. How can I accomplish this? Thanks Massimo You would need to grant the user permissions to be able to Send As the public folder. By default, when you reply to a message that is in a PF, the PF is not composing the ...

cant start outlook pst file to large
Hi I hope somebody may be able to help im new to outlook and now I cant start outlook message says cannot open your default email folders pst file its too large as I cannot open outlook I cannot delete old folders See if this helps: http://support.microsoft.com/kb/296088 -- -Ben- Ben M. Schorr, MVP Roland Schorr & Tower http://www.rolandschorr.com http://www.officeforlawyers.com/outlook.html Author: The Lawyer's Guide to Microsoft Outlook 2007: http://tinyurl.com/ol4law-amazon "Ray" <Ray@discussions.microsoft.com> wrote in message news:B3B824DC-3C9B-4B1B-8EF3-61...

Reminders in Outlook
Since upgrading to Great Plains 9.0, several users are not getting their appointment reminders in Outlook 2003. They all show up at once after rebooting computer. Outlook settings are set appropriately. Any ideas? -- Steve ...

Outlook default to paragraph
To whom ever can help, > > When using Microsoft Outlook, and starting a new E- Mail, The default > format is to "paragraph" which double spaces. Is there anyway to > select under a New Message, Format, Style, "Normal" as the default? > > Thank you in advance > > Dave daveandivy@netidea.com >-----Original Message----- >To whom ever can help, >> >> When using Microsoft Outlook, and starting a new E- >Mail, The default >> format is to "paragraph" which double spaces. Is there >anyway to >> select unde...

Install Exchange 2003 Server on new Hardware with same name
I got a new server to move my Exchange Server Installation. I want to keep the name I'm using now for my Server. Already read TechNet Article "How to Move Exchange Server 2003 to New Hardware and Keep the Same Server Name". Is there anything else that I should be aware of that is not on this TechNet article? I'm using a different Disk Configuration, does this matters? Should this be a smooth process? Thanks for any help you can give. The drive letters MUST match, because the paths of the databases are at the Active Directory. The disks can have different sizes than the or...

Find prev record on other requeried form
Using access 2003. I have a main form for name and address info. A subform shows limited info on client placement. Click a command button on the main form and user opens another form for full screen entry of placement data. That form opens showing the client selected on the initial main form. When the full screen placement form closes, it requeries the original main form with the placement subform to show the added placement. It goes to the first record in the table though. It does not show the original client whose placement was just added. How do I set the mai...