I experience strange problem with one of my users. It's only happening with
his computer, others (~40) are not affected.
Windows XP Professional SP2 (with all latest hot fixes), Microsoft Office
2003 Pro SP3 (including all updates) - all English. He is connecting to
Exchange using native "cached Exchange mode". The problem is that Outlook
freezes when "Use Microsoft Word to edit e-mail messages" is selected, no
matter whether it is new message, reply, or forward. Even if I terminate
Outlook (through Task Manager) I can still see WINWORD.EXE running, so I
have to terminate it as well.
As soon as "Use Microsoft Word to edit e-mail messages" is disabled there is
no problem with composing or replying.
I googled the web and it looks like some users with Symantec Fax software
installed are affected, but we don't have this software present.
Any hints would be greatly appreciated.
Thank you in advance.