This is normal behavior. Outlook doesn't know to look in any non-default
store until that store has been "touched" once. Either train the users to
look in the PF hierarchy once each morning, write a little application to do
that for them, or use a different mechanism to retrieve the linked items.
Sue Mosher, Outlook MVP
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
"Adrienne" <firstname.lastname@example.org> wrote in message
> I have created custom forms in multiple public Outlook folders and when
> I send the GUID type link to the user, they receive an error: "Unable
> to open the seleted folder or item". The same happens if I send the
> Outlook type link.
> However, if I ask the user to go to the folder and find the appropriate
> posting, then the form opens and after that the link works, too.
> Is this due to some Exchange server setting?
> My clients are not the type that tolerate opening the form the long
> way, they want a one click solution.
> Please help, this is driving my team crazy. Any ideas are welcome.
> Thanks, Adrienne