Can't Reply or Forward an email in Outlook 2007

I'm using Outlook 2007 SP1 and am having an issue where I can't reply
to or forward a message if I have the option set to include the
original message text with the email.  It gives me one of those report
this error to Microsoft messages, then boots me out.  I can include
the original text as an attachment or specify to not include the
original message text and it will work.

Another weird thing is I can't copy and paste something into a new
email message or else I get that same Microsoft error message, but I
can copy and paste something into a Reply to message.  It doesn't make
much sense to me.

Does anyone have any suggestions I can try?  Thanks!!
0
2/3/2009 6:05:25 PM
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1) Run the Inbox repair tool (scanpst.exe)

2) Check your application event viewer for Outlook or Office related 
entries. The error message, EventID, and source are important information. 

3) Create a new Outlook profile: 
http://www.howto-outlook.com/faq/newprofile.htm 

-- 
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/ 
http://www.howto-outlook.com/ 



"Gyetko" wrote:

> I'm using Outlook 2007 SP1 and am having an issue where I can't reply
> to or forward a message if I have the option set to include the
> original message text with the email.  It gives me one of those report
> this error to Microsoft messages, then boots me out.  I can include
> the original text as an attachment or specify to not include the
> original message text and it will work.
> 
> Another weird thing is I can't copy and paste something into a new
> email message or else I get that same Microsoft error message, but I
> can copy and paste something into a Reply to message.  It doesn't make
> much sense to me.
> 
> Does anyone have any suggestions I can try?  Thanks!!
> 
0
KOrland1 (1012)
2/3/2009 7:49:02 PM
On Feb 3, 2:49=A0pm, K. Orland <KOrl...@discussions.microsoft.com>
wrote:
> 1) Run the Inbox repair tool (scanpst.exe)
>
> 2) Check your application event viewer for Outlook or Office related
> entries. The error message, EventID, and source are important information=
..
>
> 3) Create a new Outlook profile:http://www.howto-outlook.com/faq/newprofi=
le.htm
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips:http://www.outlook-tips.net/http://www.howto-outlook.com/
>
> "Gyetko" wrote:
> > I'm using Outlook 2007 SP1 and am having an issue where I can't reply
> > to or forward a message if I have the option set to include the
> > original message text with the email. =A0It gives me one of those repor=
t
> > this error to Microsoft messages, then boots me out. =A0I can include
> > the original text as an attachment or specify to not include the
> > original message text and it will work.
>
> > Another weird thing is I can't copy and paste something into a new
> > email message or else I get that same Microsoft error message, but I
> > can copy and paste something into a Reply to message. =A0It doesn't mak=
e
> > much sense to me.
>
> > Does anyone have any suggestions I can try? =A0Thanks!!

Thanks for responding.  I tried all your suggestions with no luck.
The scanpst program found a minor error to which it said repair was
optional.  I repaired it anyway.

In addition to my first post, I've found that pasting to a new email
only errors out for rich text and html, but I am able to paste if I
change the email to text format.

There is a message that was logged to the Event Viewer after I tried
to reply to an email.  I've listed it below.  While looking through
the event viewer, I did see that there is a bad block on the hard
drive so I am going to run scandisk and attempt to repair it.

Event Type:        Error

Event Source:    Microsoft Office 12

Event Category:                None

Event ID:              1000

Date:                     2/3/2009

Time:                     8:26:17 PM

User:                     N/A

Computer:          AMY

Description:

Faulting application outlook.exe, version 12.0.6316.5000, stamp
4833a470, faulting module oart.dll, version 12.0.6214.1000, stamp
47069fb7, debug? 0, fault address 0x00759161.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 00 70 00 70 00 6c 00   A.p.p.l.

0008: 69 00 63 00 61 00 74 00   i.c.a.t.

0010: 69 00 6f 00 6e 00 20 00   i.o.n. .

0018: 46 00 61 00 69 00 6c 00   F.a.i.l.

0020: 75 00 72 00 65 00 20 00   u.r.e. .

0028: 20 00 6f 00 75 00 74 00    .o.u.t.

0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.

0038: 2e 00 65 00 78 00 65 00   ..e.x.e.

0040: 20 00 31 00 32 00 2e 00    .1.2...

0048: 30 00 2e 00 36 00 33 00   0...6.3.

0050: 31 00 36 00 2e 00 35 00   1.6...5.

0058: 30 00 30 00 30 00 20 00   0.0.0. .

0060: 34 00 38 00 33 00 33 00   4.8.3.3.

0068: 61 00 34 00 37 00 30 00   a.4.7.0.

0070: 20 00 69 00 6e 00 20 00    .i.n. .

0078: 6f 00 61 00 72 00 74 00   o.a.r.t.

0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.

0088: 20 00 31 00 32 00 2e 00    .1.2...

0090: 30 00 2e 00 36 00 32 00   0...6.2.

0098: 31 00 34 00 2e 00 31 00   1.4...1.

00a0: 30 00 30 00 30 00 20 00   0.0.0. .

00a8: 34 00 37 00 30 00 36 00   4.7.0.6.

00b0: 39 00 66 00 62 00 37 00   9.f.b.7.

00b8: 20 00 66 00 44 00 65 00    .f.D.e.

00c0: 62 00 75 00 67 00 20 00   b.u.g. .

00c8: 30 00 20 00 61 00 74 00   0. .a.t.

00d0: 20 00 6f 00 66 00 66 00    .o.f.f.

00d8: 73 00 65 00 74 00 20 00   s.e.t. .

00e0: 30 00 30 00 37 00 35 00   0.0.7.5.

00e8: 39 00 31 00 36 00 31 00   9.1.6.1.

00f0: 0d 00 0a 00               ....
0
2/4/2009 2:49:00 AM
Was this an in-place upgrade from Office 2003 or a clean install? 

Have you tried opening Outlook in safe mode to check your Add Ins/COMs? Some 
may not be compatible with Outlook 2007. 

Start > Run > outlook.exe /safe 

-- 
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/ 
http://www.howto-outlook.com/ 



"Gyetko" wrote:

> On Feb 3, 2:49 pm, K. Orland <KOrl...@discussions.microsoft.com>
> wrote:
> > 1) Run the Inbox repair tool (scanpst.exe)
> >
> > 2) Check your application event viewer for Outlook or Office related
> > entries. The error message, EventID, and source are important information..
> >
> > 3) Create a new Outlook profile:http://www.howto-outlook.com/faq/newprofile.htm
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips:http://www.outlook-tips.net/http://www.howto-outlook.com/
> >
> > "Gyetko" wrote:
> > > I'm using Outlook 2007 SP1 and am having an issue where I can't reply
> > > to or forward a message if I have the option set to include the
> > > original message text with the email.  It gives me one of those report
> > > this error to Microsoft messages, then boots me out.  I can include
> > > the original text as an attachment or specify to not include the
> > > original message text and it will work.
> >
> > > Another weird thing is I can't copy and paste something into a new
> > > email message or else I get that same Microsoft error message, but I
> > > can copy and paste something into a Reply to message.  It doesn't make
> > > much sense to me.
> >
> > > Does anyone have any suggestions I can try?  Thanks!!
> 
> Thanks for responding.  I tried all your suggestions with no luck.
> The scanpst program found a minor error to which it said repair was
> optional.  I repaired it anyway.
> 
> In addition to my first post, I've found that pasting to a new email
> only errors out for rich text and html, but I am able to paste if I
> change the email to text format.
> 
> There is a message that was logged to the Event Viewer after I tried
> to reply to an email.  I've listed it below.  While looking through
> the event viewer, I did see that there is a bad block on the hard
> drive so I am going to run scandisk and attempt to repair it.
> 
> Event Type:        Error
> 
> Event Source:    Microsoft Office 12
> 
> Event Category:                None
> 
> Event ID:              1000
> 
> Date:                     2/3/2009
> 
> Time:                     8:26:17 PM
> 
> User:                     N/A
> 
> Computer:          AMY
> 
> Description:
> 
> Faulting application outlook.exe, version 12.0.6316.5000, stamp
> 4833a470, faulting module oart.dll, version 12.0.6214.1000, stamp
> 47069fb7, debug? 0, fault address 0x00759161.
> 
> 
> 
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> 
> Data:
> 
> 0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
> 
> 0008: 69 00 63 00 61 00 74 00   i.c.a.t.
> 
> 0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
> 
> 0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
> 
> 0020: 75 00 72 00 65 00 20 00   u.r.e. .
> 
> 0028: 20 00 6f 00 75 00 74 00    .o.u.t.
> 
> 0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
> 
> 0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
> 
> 0040: 20 00 31 00 32 00 2e 00    .1.2...
> 
> 0048: 30 00 2e 00 36 00 33 00   0...6.3.
> 
> 0050: 31 00 36 00 2e 00 35 00   1.6...5.
> 
> 0058: 30 00 30 00 30 00 20 00   0.0.0. .
> 
> 0060: 34 00 38 00 33 00 33 00   4.8.3.3.
> 
> 0068: 61 00 34 00 37 00 30 00   a.4.7.0.
> 
> 0070: 20 00 69 00 6e 00 20 00    .i.n. .
> 
> 0078: 6f 00 61 00 72 00 74 00   o.a.r.t.
> 
> 0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.
> 
> 0088: 20 00 31 00 32 00 2e 00    .1.2...
> 
> 0090: 30 00 2e 00 36 00 32 00   0...6.2.
> 
> 0098: 31 00 34 00 2e 00 31 00   1.4...1.
> 
> 00a0: 30 00 30 00 30 00 20 00   0.0.0. .
> 
> 00a8: 34 00 37 00 30 00 36 00   4.7.0.6.
> 
> 00b0: 39 00 66 00 62 00 37 00   9.f.b.7.
> 
> 00b8: 20 00 66 00 44 00 65 00    .f.D.e.
> 
> 00c0: 62 00 75 00 67 00 20 00   b.u.g. .
> 
> 00c8: 30 00 20 00 61 00 74 00   0. .a.t.
> 
> 00d0: 20 00 6f 00 66 00 66 00    .o.f.f.
> 
> 00d8: 73 00 65 00 74 00 20 00   s.e.t. .
> 
> 00e0: 30 00 30 00 37 00 35 00   0.0.7.5.
> 
> 00e8: 39 00 31 00 36 00 31 00   9.1.6.1.
> 
> 00f0: 0d 00 0a 00               ....
> 
0
KOrland1 (1012)
2/4/2009 7:41:34 PM
Reply:

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