how to improve shared mailbox access from branch office

Hi,

Our organization has consolidated all mailboxes to centralize location. A 
team of shared services specialist who often work on the shared mailbox 
encounter performance issues when trying to access the shared mailbox due to 
the shared mailbox are being accessed over the WAN in online mode. The shared 
mailbox is attached as a secondary mailbox to their personal mailbox. 
Personal mailbox does not have this issue due to all are configure to use 
Exchange cache mode.

We have proposed to user Terminal server nearer to the centralize location 
and Outlook Web Access but the team oftens needs to archive mails to the PST 
file located on their local hard drive which makes the performance suffers. 
We also asked the team to configure separate Outlook profile for personal and 
shared mailbox and toggle between them. All the above proposal was not 
accepted by the team.

We are running Exchange 2007 with Outlook 2007 SP2 client in cache mode.

Does anyone has similar encounter and managed to resolve the performance 
issue?
I was wondering anyone use Email Archival or similar solution to solve this 
kind of issue before? What is the pros & cons of this solution?

Thanks a lot for any feedback!
0
Utf
1/4/2010 5:15:01 AM
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See if the exchange guys have any ideas - there are exchange newsgroups on
this server or access it via the web -
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.exchange.misc


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"virzone" <virzone@discussions.microsoft.com> wrote in message 
news:BBA07EB1-4607-4CAE-8081-C1ABD1322414@microsoft.com...
> Hi,
>
> Our organization has consolidated all mailboxes to centralize location. A
> team of shared services specialist who often work on the shared mailbox
> encounter performance issues when trying to access the shared mailbox due 
> to
> the shared mailbox are being accessed over the WAN in online mode. The 
> shared
> mailbox is attached as a secondary mailbox to their personal mailbox.
> Personal mailbox does not have this issue due to all are configure to use
> Exchange cache mode.
>
> We have proposed to user Terminal server nearer to the centralize location
> and Outlook Web Access but the team oftens needs to archive mails to the 
> PST
> file located on their local hard drive which makes the performance 
> suffers.
> We also asked the team to configure separate Outlook profile for personal 
> and
> shared mailbox and toggle between them. All the above proposal was not
> accepted by the team.
>
> We are running Exchange 2007 with Outlook 2007 SP2 client in cache mode.
>
> Does anyone has similar encounter and managed to resolve the performance
> issue?
> I was wondering anyone use Email Archival or similar solution to solve 
> this
> kind of issue before? What is the pros & cons of this solution?
>
> Thanks a lot for any feedback! 

0
Diane
1/4/2010 5:58:24 AM
"virzone" <virzone@discussions.microsoft.com> wrote in message 
news:BBA07EB1-4607-4CAE-8081-C1ABD1322414@microsoft.com...
> Hi,
>
> Our organization has consolidated all mailboxes to centralize location. A
> team of shared services specialist who often work on the shared mailbox
> encounter performance issues when trying to access the shared mailbox due 
> to
> the shared mailbox are being accessed over the WAN in online mode. The 
> shared
> mailbox is attached as a secondary mailbox to their personal mailbox.
> Personal mailbox does not have this issue due to all are configure to use
> Exchange cache mode.
>
> We have proposed to user Terminal server nearer to the centralize location
> and Outlook Web Access but the team oftens needs to archive mails to the 
> PST
> file located on their local hard drive which makes the performance 
> suffers.
> We also asked the team to configure separate Outlook profile for personal 
> and
> shared mailbox and toggle between them. All the above proposal was not
> accepted by the team.

Your current configuration of each person having access to the shared 
mailbox is correct as it provides accountability for any messages that are 
sent, forwarded or replied-to out of the shared mailbox. As you've probably 
noticed, Outlook automatically appends the 'FROM' statement to FROM John 
Smith ON BEHALF OF ABC Customer Service. Without that, if someone where to 
send out something inappropriate or used inappropriate language with a 
client, you have no way of determine who the guilty party is. Not to mention 
that its also a service issue.

>
> We are running Exchange 2007 with Outlook 2007 SP2 client in cache mode.
>
> Does anyone has similar encounter and managed to resolve the performance
> issue?
> I was wondering anyone use Email Archival or similar solution to solve 
> this
> kind of issue before? What is the pros & cons of this solution?
>
> Thanks a lot for any feedback! 


0
David
1/4/2010 2:02:42 PM
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