All office apps close without warning

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hello,

I just bought Office 2008 for Mac, and although I love this new version, every application (Word, Excel, etc) close on me (due to an unexpected error) constantly while I'm trying to use them. It results in a loss of data, and has become extremely frustrating for me, since I rely on these apps. I got the newest update to work (12.1.17), but it does NOT clear up the problem. I bought the student license for Office 2008 at my university bookstore, so it is a one-time installation (re-installation is not an option).

I'd really appreciate any advice!!!

Here's one of the first error messages I received:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-07 17:00:41 -0700
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.1.7.090302
Crashed Module Name: Microsoft PowerPoint
Crashed Module Version: 12.1.7.090302
Crashed Module Offset: 0x005214fc
Blame Module Name: Microsoft PowerPoint
Blame Module Version: 12.1.7.090302
Blame Module Offset: 0x005214fc
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x005224fc in __mh_execute_header + 0x005214FC (Microsoft PowerPoint + 0x005214fc)
# 2 0x005234d9 in __mh_execute_header + 0x005224D9 (Microsoft PowerPoint + 0x005224d9)
# 3 0x00178a7e in __mh_execute_header + 0x00177A7E (Microsoft PowerPoint + 0x00177a7e)
# 4 0x00178cf1 in __mh_execute_header + 0x00177CF1 (Microsoft PowerPoint + 0x00177cf1)
# 5 0x00023f01 in __mh_execute_header + 0x00022F01 (Microsoft PowerPoint + 0x00022f01)
# 6 0x0002417e in __mh_execute_header + 0x0002317E (Microsoft PowerPoint + 0x0002317e)
# 7 0x0001e604 in __mh_execute_header + 0x0001D604 (Microsoft PowerPoint + 0x0001d604)
# 8 0x012a1098 in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c098)
# 9 0x92df14d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 10 0x92df0b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 11 0x92df0a41 in _SendEventToEventTargetWithOptions + 0x00000037 (HIToolbox + 0x00007a41)
# 12 0x92df80e3 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000165 (HIToolbox + 0x0000f0e3)
# 13 0x92df188e in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000007FC (HIToolbox + 0x0000888e)
# 14 0x92df0b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 15 0x92df7f7c in _SendEventToEventTarget + 0x00000038 (HIToolbox + 0x0000ef7c)
# 16 0x012f2a59 in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000eda59)
# 17 0x012f2fe9 in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000edfe9)
# 18 0x00024136 in __mh_execute_header + 0x00023136 (Microsoft PowerPoint + 0x00023136)
# 19 0x00003cbd in __mh_execute_header + 0x00002CBD (Microsoft PowerPoint + 0x00002cbd)
# 20 0x00002fe2 in __mh_execute_header + 0x00001FE2 (Microsoft PowerPoint + 0x00001fe2)
# 21 0x00002f09 in __mh_execute_header + 0x00001F09 (Microsoft PowerPoint + 0x00001f09)

X86 Thread State:
 eax: 0x00000000 ebx: 0xbffff12c ecx: 0x04b02ab0 edx:0x1e079028
 edi: 0xbffff12c esi: 0x213c0d88 ebp: 0xbffff0d8 esp:0xbffff0c0
  ss: 0x0000001f eip: 0x005224fc cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286

Thread 1:

# 1 0x9fe766a7 in _mach_wait_until + 0x00000007 (libSystem.B.dylib + 0x000376a7)
# 2 0x9fe76329 in _sleep + 0x00000079 (libSystem.B.dylib + 0x00037329)
# 3 0x010b7d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x010b73e5 in _MerpCreateSe
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bpost137 (1)
5/12/2009 6:30:07 AM
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On 5/11/09 11:30 PM,  "bpost137@officeformac.com"
<bpost137@officeformac.com> wrote:

> I just bought Office 2008 for Mac, and although I love this new version, every
> application (Word, Excel, etc) close on me (due to an unexpected error)
> constantly while I'm trying to use them. It results in a loss of data, and has
> become extremely frustrating for me, since I rely on these apps. I got the
> newest update to work (12.1.17), but it does NOT clear up the problem. I
> bought the student license for Office 2008 at my university bookstore, so it
> is a one-time installation (re-installation is not an option).

Just to be clear. There is no activation for Office for Mac. If you have a
CD for Office you can remove Office and install again.

Testing in a new User will quickly tell you if the problem is system wide or
if it�s your User�s folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.

See these tips for Unexpected quits:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>

Another easy fix to try is to download the combo updater and run it. Doing
so overwrites potentially problem-causing files. Combo updaters will install
on the same version as they�re applying�no need to roll back or do a clean
install.

Tiger: Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

-- 
Diane 



0
5/12/2009 11:41:36 PM
Reply:

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