Inbound email being processed as folder under Inbox

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I got a database daemon error, and Entourage forced me to rebuild the database.  <br><br>Once the database was rebuilt, I relaunched Entourage and my new messages were processed as folders with a .EML extension under the Inbox. If you click on them, there is no content in the folder. Entourage has also stopped receiving new mail messages entirely. <br><br>While my database was being rebuilt, I accessed my Exchange account via both Webmail and an Outlook client on Windows.
0
cgunning
12/17/2009 9:50:18 PM
mac.office.entourage 1829 articles. 0 followers. Follow

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On 12/17/09 1:50 PM, in article 59baf469.-1@webcrossing.JaKIaxP2ac0,
"cgunning@officeformac.com" <cgunning@officeformac.com> wrote:

> Once the database was rebuilt, I relaunched Entourage and my new messages were
> processed as folders with a .EML extension under the Inbox. If you click on
> them, there is no content in the folder. Entourage has also stopped receiving
> new mail messages entirely.

The only fix for this error is to create a new database and let Entourage
sync back up to the server.

-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

0
Diane
12/18/2009 12:56:55 AM
And the 20 GB of offline mail stored in the current database...?
0
cgunning
12/18/2009 6:25:58 PM
<cgunning@officeformac.com> wrote:

> And the 20 GB of offline mail stored in the current database...?

Export them to an Entourage archive to be able to reimport them in the
new database.

          Corentin


-- 
          --- Office:Mac MVP  http://www.cortig.net/wordpress/ ---
       http://www.mvps.org       -     http://mvp.support.microsoft.com
    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
 Remove "NoSpam" to e-mail me    -      Retirez "NoSpam" pour m'�crire
0
korventeen
12/18/2009 6:50:22 PM
On 12/17/09 1:50 PM, in article 59baf469.-1@webcrossing.JaKIaxP2ac0,
"cgunning@officeformac.com" <cgunning@officeformac.com> wrote:

> Once the database was rebuilt, I relaunched Entourage and my new messages were
> processed as folders with a .EML extension under the Inbox.

If you are willing to share the database with the Microsoft developers, you
can contact me off list with your info and I will have someone contact you.
You can also call Microsoft support and tell them you have a known issue and
get a case number. Someone from Prasanna team will contact you.

Send me an email: EntourageHelp@gmail.com
-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

0
Diane
12/23/2009 2:56:23 AM
Reply:

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