Issue installing FRx 6.7 on Windows 2003

I am encountering an unhandled exception error when attempting the
installation.

The installation prompts for the language, I select English, then Next.
The progress bar makes it all the way to the right of the next screen,
then I get the above error.

This is a brand new quad CPU Dell
OS is base WIndows Server 2003 Enterprise, not SP1

Only installed software is:
IIS 6.0 (FTP, WWW, MSMQ)
CA ArcServe (backup software)
SQL 2000 Enterprise, Analysis Services, both at SP3a
WinZip
Acrobat 6.0 Reader

0
7/27/2005 9:19:49 PM
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Hello,

Can you give us the exact error message you're receiving (all words and 
numbers from the message would be helpful)?  Also, is Terminal Services 
installed?  What do you see if you type "change user /query" at a command 
prompt?

Thank you,
Jeff
  
-- 
Jeff Cutting
FRx Software Corporation
Software Development Engineer

Any views contained within are my personal views and 
not necessarily Microsoft Business Solutions policy.
This posting is provided "AS IS" with no warranties, 
and confers no rights. 

"google@rodke.com" wrote:

> I am encountering an unhandled exception error when attempting the
> installation.
> 
> The installation prompts for the language, I select English, then Next.
> The progress bar makes it all the way to the right of the next screen,
> then I get the above error.
> 
> This is a brand new quad CPU Dell
> OS is base WIndows Server 2003 Enterprise, not SP1
> 
> Only installed software is:
> IIS 6.0 (FTP, WWW, MSMQ)
> CA ArcServe (backup software)
> SQL 2000 Enterprise, Analysis Services, both at SP3a
> WinZip
> Acrobat 6.0 Reader
> 
> 
0
JeffC1 (37)
8/2/2005 6:08:02 AM
This is not Terminal Services...in fact it's not even enabled in Remote
Administrator mode.

I also forgot to mention that I attempted an install on a dual CPU Dell
running Windows 2000 Standard with Service Pack 4 in this same
environment. It failed with the same error.

I am remote to the installation site. I will have to get them to
reinsert the CD and run the install to get the error.

0
8/3/2005 3:16:39 PM
The fact that it occurs on two different computers in the same environment is 
certainly odd.  It leads me to believe that another piece of software 
installed in the environment might be causing problems for the InstallShield 
engine, OR there may be some kind of group policy setting that's causing a 
problem.  You're not even getting to the FRx portion of the installation.

The first thing I would try is installing the latest InstallShield engine.  
That typically occurs during that initial setup piece you're seeing, but 
sometimes it can fail.  Here's an article with links that should help you do 
that:

Update to the Latest InstallShield Installation Engines
http://consumer.installshield.com/kb.asp?id=Q108322

If that doesn't work, try copying the contents of the CD to the local hard 
drive and then run it.

If you still have issues, I'd recommend looking at some of the following:

Unhandled Exception 0x80040707
http://consumer.installshield.com/kb.asp?id=Q108167

Common Errors
http://consumer.installshield.com/common.asp

I hope this information helps!

Thank you,
Jeff

-- 
Jeff Cutting
FRx Software Corporation
Software Development Engineer

Any views contained within are my personal views and 
not necessarily Microsoft Business Solutions policy.
This posting is provided "AS IS" with no warranties, 
and confers no rights. 

"google@rodke.com" wrote:

> This is not Terminal Services...in fact it's not even enabled in Remote
> Administrator mode.
> 
> I also forgot to mention that I attempted an install on a dual CPU Dell
> running Windows 2000 Standard with Service Pack 4 in this same
> environment. It failed with the same error.
> 
> I am remote to the installation site. I will have to get them to
> reinsert the CD and run the install to get the error.
> 
> 
0
JeffC1 (37)
8/3/2005 3:38:42 PM
Reply:

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