Swedish characters in the Display name #2
I have a problem with Swedish characters in the senders' names on outgoing e-mail. Previously we have formatted the display names like: Last name, First name This is causing problems for some external recipients, since their e-mail program reads this as two addresses (Last name as one name and First name as another) I tried changing the display name for one user to "First name Last name" instead, but then the Swedish characters are not shown when he/she sends an external e-mail. Example: "Åke Jönsson" becomes "Ake Jonsson" or "Åsa Holmström" becomes "Asa Holmstrom" Exchange 2003 SP1 and Outlook 2003 Swedish clients. Before I changed the display name the Swedish characters were shown (for example "Holmström, Åsa")
JanVideren
exchange.admin
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Hi, We are sorry for our delay due to the service policy. Registered Technet subscribers have priority to receive responses from Microsoft Support Professionals in the Technet newsgroups. By using your registered email address, you are guaranteed a response, and will receive a response more quickly. So, I have not received your post until today. My understanding of the issue is: After changed the display name order to "First Last", the Swedish characters are not shown when the internal user sends an external e-mail. If I have misunderstood anything, please let me know. Since this is a language character related problem, to effectively troubleshoot this kind of issue, I suggest you contact your local Microsoft CSS support as they have the best software and language resource to help you. Please be advised that contacting phone support will be a charged call. Please see http://support.microsoft.com for regional support phone numbers. If you still want to discuss this issue in the Technet newsgroup, please help to collect the following information to isolate this probem: 1. I'd like to confirm with you whether this problem would disappear if you change the display name order to "Last, First"? 2. Does this problem only occur on outgoing messages? If you receive a message from internet which contains Swedish characters in the sender's name, would the local recipient read this display name correctly? 3. Create a POP3/SMTP account for your Exchange mailbox, and then send a message to another internal user. So we can force Exchange to deliver this message via SMTP connection (using the SMTP virtual server). Would the same problem occur? You can check the message header to verify that whether the display name has been changed. 4. Can you see the correct display name when query a user in GAL? If everything is working fine when you use "Last, First" display name order, I have another suggestion. You mentioned that the reason why you changed "Last, First" to "First Last" is that some email applications may recognize this name as two address. Based on RFC 822, the display name was closed by quotation marks. For example, you can see "Pat Cai" v-patcai@microsoft.com . So, if you can custom this email application, we can adjust this feature. Hope the information helps. If anything is unclear, please feel free to post here. Regards, Pat Cai Microsoft Online Partner Support When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada. This and other support options are available here: BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/ If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
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