please help!!! Unable to delete emails

NAVCE deleted the edb.log file from my \exchsrvr 
directory.  We were able to do a hard restore to get it 
back up but we have several emails in users inboxes that 
cannot be opened.  When you double-click the email you 
get a 'can't open this item' error.  It appears something 
did not synch properly during the restore but my email is 
now up and running.  I personally have a couple dozen 
emails in my inbox from 9am - 2pm yesterday that I cannot 
open and get that message.  How can I permanently delete 
those emails???  

Getting them back would be nice but I don't want to risk 
touching my edb files again.  We also get the following 
error as well:  'The item could not be deleted.  It was 
either moved or already deleted, or access was denied.'

Here again, I am unable to actually delete this email.
I have excluded the \exchsrvr directory so Norton will 
not delete the file again.  We are running NT4 w/SP6 & MS 
Exchange 5.5.


0
2/13/2004 1:45:43 PM
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Scott, I have no answers for you
We had the same experience last week, the exchange recovery clinic told me there was nothing we could do about it.  I just cannot accept that and am hoping that SOMEONE can help you and by proxy...me.
0
anonymous (74722)
2/13/2004 4:21:10 PM
I would suggest you schedule a large chuck of Exchange down time. Then
run 
?:\exchsrvr/bin> ISINTEG -fix -pri -test alltests 
This utility will attempt to fix corrupted data pointers within the
database. 
You need to run the utility until the summary states no repairs were
made.


On Fri, 13 Feb 2004 08:21:10 -0800, "Windy"
<anonymous@discussions.microsoft.com> wrote:

>Scott, I have no answers for you.
>We had the same experience last week, the exchange recovery clinic told me there was nothing we could do about it.  I just cannot accept that and am hoping that SOMEONE can help you and by proxy...me.

0
Michael
2/13/2004 6:06:12 PM
May not be your answer, but try connecting to the DB using another client.  This happened to me once... could only see e-mail in the inbox, but could not read, delete, print, etc., even logging into box with Schema rights.  I used Outlook Express, to connect to mailbox, and deleted... having several, I would suspect some DB corruption.
0
anonymous (74722)
2/13/2004 9:46:08 PM
>-----Original Message-----
>Scott, I have no answers for you.
>We had the same experience last week, the exchange 
recovery clinic told me there was nothing we could do 
about it.  I just cannot accept that and am hoping that 
SOMEONE can help you and by proxy...me.
>.
>
For both of you . . .

My command is currently having this probelm after a hard 
restore of our Exchange 5.5 server.  There are a couple 
of fixes, neither of which I am happy about doing, but I 
need to get it resolved.

Anyway, Fix one we found is to create a .pst file for 
each user, I have been doing this individually for our 
250 users one at a time as I get time and the user is 
available.  Anyway, create the .pst, set the delivery 
options to deliver mail to the .pst vice the Exchange 
Mailbox.  This will suck all of the mail out of the Users 
Exchange box and into the .pst leaving those corrupted e-
mails, folders and other items in the exchange box.  I 
then deleted the users Exchange Box and recreated, then 
either left the user on a .pst, or set the delivery 
options back to the exchange box and deleting the .pst 
stuff.

The other option which I am a little fuzzy on involves 
setting up a secondary exchange server, (as a temp I 
would do it with the intention of moving everything right 
back over to the original server when this got fixed), 
and exporting all your users to the new box.  I am not 
sure if just moving where the user is homed will take 
care of it, or having to actuall expport the whole thing 
to the new server and re installing?  I think I saw some 
references to this approach on some web searches.

Hope this helps!
0
mcdewitt (3)
2/17/2004 7:03:10 AM
Reply:

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