Issue with slow mail on Exchange 2003

Morning,

I seem to be having a problem with my Exchange 2003 box, where 
intermittently, the outbound email will get "stuck" for lack of a better way 
to put it.  An email sent at 3 p.m. this afternoon sat until 4:26, when it 
was finally delivered, along with a bunch of other emails.

Now, when this happened again tonight (been going on for about a week now), 
i checked the tracking logs.  For an email being sent, it just stated "SMTP 
Store Driver: Message Submitted from Store".  It wasn't for another 40 
minutes that the email was finally dsubmitted to Advanced Queuing, and went 
along it's merry way in about 2 seconds.

As i have been looking online, i have simply run into walls....anyone out 
there seen this/had this, and have any ideas?

Thanks,

Nik Panter
Manager, IT - MetroPhotonics 


0
11/4/2004 6:47:59 AM
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Dear Nik,

Thank you for posting here.

Before we go further, please let me know whether the issue happens to the 
mails to external users or internal users. 

Scenario 1: If the issue happens to the mails to external users randomly, 
according to my knowledge, it is a usual-encountered behavior. It happens 
when the remote Mail Server is busy or down so that it cannot accept the 
mails to its server temporarily, which cause several hours delay. During 
this delay, your Exchange Mail Server will keep trying to send this mail 
with certain interval until it is successfully sent to the destination.

Scenario 2: If the issue happens to the internal users, let continue with 
the following steps.

1. Please let me know how many Exchange Servers in your site. And if there 
are more than one, does the issue happens to the mail between Exchange 
Servers?

2. Please reboot all Exchange Servers to clear Advanced Queue; then enable 
Diagnostic Logging. To do this:

1). In Exchange System Manager, right click your server and click 
Properties.
2). Click Diagnostic Logging.
3). In the left pane, click "MSExchangeTransport".
4). Click "Categorizer" and "SMTP Protocol" in its sub-categories, and 
select "Maximum" logging level.
5). Click Ok to finish the process.

After that, if the issue reoccurs, please send the Application Event Log to 
me directly for further research: v-leeli@microsoft.com. 

Please let me know the results so that I can provide further assistance on 
this problem. I am looking forward to your reply. Thanks and have a nice 
day!

Thanks & Regards,

Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
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that others may learn and benefit from your issue. 
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0
v-leeli (179)
11/4/2004 8:52:39 AM
Thanks, Lee

This is happening when Internal users try to send email.  As for a better 
idea of what we have here:

Simple setup - one Exchange 2003 box.  On the same physical server is 
IHateSpam, for spam blocking, and Panda Antivirus for Exchange.    We also 
have a Blackberry Enterprise Server installed, but not on the same physical 
server.  40 users of the Exchange server, all SMTP, all local (or 
blackberry - 7 users).   No POP or IMAP users.

Did as you asked, and will send off to you.

Thanks again,

Nik Panter 


0
11/5/2004 4:28:23 PM
Hi Nik,

Thanks for your reply and detailed information. 

I am sorry if I didn't clarify my intension in last thread. First, I 
original intension is to verify whether the issue happens to the mails 
between internal users or the mails from internal users to Internet user. 
Since if the issue only happens to the mails to external users, it may be 
caused by external mail server when it is offline or busy. You can double 
verify whether the external mail server has no response for the mail from 
your domain. 

When the issue happens again, in the Exchange Server, please telnet the 
destination mail server which you cannot send mail to by the following 
steps.

1. Click Start, click Run, type telnet, and then click OK. 
2. At the Microsoft Telnet command prompt, type open server_name 25, and 
then press ENTER. 
3. To verify that you are successfully connected to the SMTP Mail Service, 
type helo domain.com, and then press ENTER. 
4. Type mail from: <InternalUser@YourDomain.com>, and then press ENTER. 
5. Type rcpt to: <User@DestinationDomain.com>, and then press ENTER.
6. Type "quit" (without the quotation marks), and then press ENTER two 
times to close the connection to the server and leave the Telnet session 
running.

For more information about these 6 steps, please refer to the following 
article.

XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
http://support.microsoft.com/?id=153119

Please let me know the result and capture a screen shot if there is any 
error during this process and send to me directly: v-leeli@microsoft.com.

By the way, from the Event Log you provided, I noticed Event Error 7004 and 
7010, I am not quite sure whether they are related to the original error. 
For your information, you can try the instruction in the article below. 

843106 How to troubleshoot the "504 need to authenticate first" SMTP 
protocol
http://support.microsoft.com/?id=843106

Hope this helps. If there is anything unclear, feel free to let me know. 
Thanks and have a nice day! 

Thanks & Regards,

Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue. 
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "NPanter" <nik.panter@metrophotonics.com>
| References: <ecBxzojwEHA.3724@TK2MSFTNGP10.phx.gbl> 
<kmiemukwEHA.3440@cpmsftngxa10.phx.gbl>
| Subject: Re: Issue with slow mail on Exchange 2003
| Date: Fri, 5 Nov 2004 11:28:23 -0500
| Lines: 18
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <OD0h7R1wEHA.392@TK2MSFTNGP12.phx.gbl>
| Newsgroups: microsoft.public.exchange.admin
| NNTP-Posting-Host: mail.metrophotonics.com 209.217.117.194
| Path: 
cpmsftngxa10.phx.gbl!TK2MSFTNGXA03.phx.gbl!cpmsftngxa06.phx.gbl!TK2MSFTNGP08
phx.gbl!TK2MSFTNGP12.phx.gbl
| Xref: cpmsftngxa10.phx.gbl microsoft.public.exchange.admin:454384
| X-Tomcat-NG: microsoft.public.exchange.admin
| 
| Thanks, Lee
| 
| This is happening when Internal users try to send email.  As for a better 
| idea of what we have here:
| 
| Simple setup - one Exchange 2003 box.  On the same physical server is 
| IHateSpam, for spam blocking, and Panda Antivirus for Exchange.    We 
also 
| have a Blackberry Enterprise Server installed, but not on the same 
physical 
| server.  40 users of the Exchange server, all SMTP, all local (or 
| blackberry - 7 users).   No POP or IMAP users.
| 
| Did as you asked, and will send off to you.
| 
| Thanks again,
| 
| Nik Panter 
| 
| 
| 

0
v-leeli (179)
11/8/2004 3:21:20 AM
Reply:

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