Information store stops unexpectedly with error 4182, 3039, 4116, 4094

We have exchange 5.5 with SP4 and we are recently experiencing this issue where the information store and IMS stops unexpectedly with the above Event IDs. I have tried the suggestions in the MS KB article 322829 but did not help much. I have also tried the mdbvu32.exe tool, but there are no bad messages in the folder. Any help with this is appreciated

Thank you.
anonymous (74722)
12/19/2003 3:11:11 PM
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I have had the same problem 4 times over the course of 10 days. After the
second crash,  I applied the hotfix from Q325939.

24 hours later, it crashed again. I opened a case with microsoft and they
gave me another hotfix. It upgraded my store.exe from v5.5.2656.60 to
5.5.2656.84. (sorry, don't know the Q reference)

Three days later, it crashed again.  Microsoft tech support had me check the
BAD folder with GWclient. Nothing was there. They referred me to:

How to View or Delete Messages in MTS-IN and MTS-OUT Queues;EN-US;165505

Verifying the Configuration of an Internet Mail Service;en-us;182339

Troubleshooting the MTA Queue to the Internet Mail Service;en-us;234065

My case is still pending. The tech suggested I do an offline defrag of my
databases (priv is approx 20.9GB)  per Q192185. I haven't done that yet. It
has been almost 2 weeks since my last crash atlthough with christmas at a
University, most of my users are gone.

"Ali" <> wrote in message
> We have exchange 5.5 with SP4 and we are recently experiencing this issue
where the information store and IMS stops unexpectedly with the above Event
IDs. I have tried the suggestions in the MS KB article 322829 but did not
help much. I have also tried the mdbvu32.exe tool, but there are no bad
messages in the folder. Any help with this is appreciated.
> Thank you.

paulp1 (3)
12/19/2003 8:21:10 PM
Hi Nancy,
Profinst can be a PITA, I've found it's easier to simply create the profile
through the registry. This article will explain how to do that:

"Nancy" <> wrote in message
> We have experienced this problem sporadically, but it has grown
exponentially with the newest Worm.  I have updated everything I know to
update (IE, Windows, etc.), applied patches, cleaned out the imcdata/In and
/Out folders, etc.  I have had a hard time finding anything about event
4094, and am sure I missed some hot fixes.  Can you tell me how to get to
the one you referenced?
> I've tried following the directions in "How to View or Delete Messages in
MTS-IN and MTS-OUT Queues, downloaded teh Profinst program, but I neverf see
the place to enter the information to set up the profile to then use MDB
View.  I am obviously overlooking something.  I'm afraid I have no knowledge
of the GWclient.  Can you tell me where to find it, and how to use it?
> Any suggestions would be helpful

svanallen (210)
1/28/2004 5:10:10 PM

I fully agree. :-)  I already have the article you referred to, but none of the registry keys it mentions (MSExchangeIMC xxxxxxxxxx) are in the registry under that drill-down.  That's why I was stumped.  I wasn't sure if I needed to do to add it.  I am not an Exchange administrator, although I am responsible for our Exchange Server (as well as many other servers).  I am not opposed to doing something myself, and I have no problem with working in the registry.  I just do not have the background to create a key out of the blue.  And it has been working pretty well until recently, so I wasn't sure it was needed.  We are going to be migrating to Exchange 2003 in the next few weeks.  I'm just trying to keep 5.5 going until then.  Unfortunately, every server is a bit different.  However, it is working for now.  Thanks for your reply.

anonymous (74722)
1/29/2004 4:11:15 PM

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