HELP Users unable to log on after mailbox move

please help.  I have implimented a new exchange 2003 
cluster in my exchange 2000 environment and everything was 
working fine.  However.  while moving 3 mailboxes from 
ex2000 to ex2003,  the cluster failed over.  now the users 
cannot log into their mail accounts and I am getting:

Unable to move mailbox 'Username'. 
Error: The information store could not be opened.
The MAPI provider failed.
MAPI 1.0
ID no: 8004011d-0289-00000000 

I've tried KB278966 but it doesnt seem clear to me.  any 
clear help would be greatly appreciated.

Jamie Voto
0
jvoto1 (1)
8/20/2004 8:34:44 PM
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"Jamie Voto" <jvoto@fortressinv.com> wrote:

>please help.  I have implimented a new exchange 2003 
>cluster in my exchange 2000 environment and everything was 
>working fine.  However.  while moving 3 mailboxes from 
>ex2000 to ex2003,  the cluster failed over.  now the users 
>cannot log into their mail accounts and I am getting:
>
>Unable to move mailbox 'Username'. 
>Error: The information store could not be opened.
>The MAPI provider failed.
>MAPI 1.0
>ID no: 8004011d-0289-00000000 
>
>I've tried KB278966 but it doesnt seem clear to me.  any 
>clear help would be greatly appreciated.

1. Is the AD account a disabled user?
2. If the answer to #1 is "yes", does the "SELF" account have these
permissions?
	Read Permissions
	Full Mailbox Access
	Associate4d External Account

-- 
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
0
richnews (7316)
8/28/2004 5:04:10 PM
In the last exciting episode, "Jamie Voto" <jvoto@fortressinv.com>
wrote:

>please help.  I have implimented a new exchange 2003 
>cluster in my exchange 2000 environment and everything was 
>working fine.  However.  while moving 3 mailboxes from 
>ex2000 to ex2003,  the cluster failed over.  now the users 
>cannot log into their mail accounts and I am getting:
>
>Unable to move mailbox 'Username'. 
>Error: The information store could not be opened.
>The MAPI provider failed.
>MAPI 1.0
>ID no: 8004011d-0289-00000000 

It may be that the AD attributes haven't completely
propagated/replicated. I was having this issue in my test lab and 10
to 15 minutes later everything was working ok (well, the same issue
sans the cluster failover). How long has it been since the accounts
were moved? 

BTW, say hi to Rosh for me. 

-- 
Chris Scharff
MessageOne
http://www.messageone.com

-- ROT13 for valid SMTP address --
0
8/28/2004 6:33:50 PM
Reply:

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