H E L P ! ! ! Mailbox out of control

I have a user mailbox creating nearly 10,000 messages per minute.  Where do
I start to troubleshoot?


0
im (4)
5/26/2004 3:52:17 AM
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The user probably has a virus on their PC (client).


"Jim" <im@home.now> wrote in message
news:%23caJaTtQEHA.2936@TK2MSFTNGP12.phx.gbl...
> I have a user mailbox creating nearly 10,000 messages per minute.  Where
do
> I start to troubleshoot?
>
>


0
dont2465 (8)
5/26/2004 4:33:13 AM
I've run a symantec scan against exchange and a virus sweep across the
network but found nothing.

"Anonymous Coward" <dont@even.think.about.it> wrote in message
news:%23mpYnqtQEHA.3012@tk2msftngp13.phx.gbl...
> The user probably has a virus on their PC (client).
>
>
> "Jim" <im@home.now> wrote in message
> news:%23caJaTtQEHA.2936@TK2MSFTNGP12.phx.gbl...
> > I have a user mailbox creating nearly 10,000 messages per minute.  Where
> do
> > I start to troubleshoot?
> >
> >
>
>


0
im (4)
5/26/2004 4:40:41 AM
Physically inspect the client PC.
If you disonnect the PC from the network, does the message-creation stop?
Is it "creating" messages or "sending" messages?
To whom are the messages going? inside the organisation? outside the
organisation?
Does the user have a rule in their outlook that auto-forwards messages,
possibly including themselves as a recipient, thus creating a loop?


"Jim" <im@home.now> wrote in message
news:e7tudutQEHA.3660@TK2MSFTNGP10.phx.gbl...
> I've run a symantec scan against exchange and a virus sweep across the
> network but found nothing.
>
> "Anonymous Coward" <dont@even.think.about.it> wrote in message
> news:%23mpYnqtQEHA.3012@tk2msftngp13.phx.gbl...
> > The user probably has a virus on their PC (client).
> >
> >
> > "Jim" <im@home.now> wrote in message
> > news:%23caJaTtQEHA.2936@TK2MSFTNGP12.phx.gbl...
> > > I have a user mailbox creating nearly 10,000 messages per minute.
Where
> > do
> > > I start to troubleshoot?
> > >
> > >
> >
> >
>
>


0
dont2465 (8)
5/26/2004 5:03:02 AM
Check for Outlook rules and delete them.

-- 
Allan Williams



"Jim" <im@home.now> wrote in message
news:%23caJaTtQEHA.2936@TK2MSFTNGP12.phx.gbl...
> I have a user mailbox creating nearly 10,000 messages per minute.  Where
do
> I start to troubleshoot?
>
>


0
5/26/2004 2:18:16 PM
Hello Jim,

Thanks for your posting here. 

According to the situation, I suggest you first log on a proper working 
workstation with the problematic account to check if the issue is able to 
reproduce.

If the issue is unable to be reproduced on another workstation, the issue 
is mostly related to the client side problems. Please use the following 
steps to narrow down it ( I assume you are using Outlook 2003):

1. On the problematic Outlook client, please disable all the rules to check 
the issue.

2. New Outlook profile
=============
Please create a new profile to isolate the issue.
For the steps on how to create a new profile, refer to the following 
Microsoft Knowledge Base (KB) article:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

3. Outlook Safe Mode
=================
a. Click Start, and then point to Programs. 
b. Press CTRL while you click the shortcut for Outlook that you want to 
start. 
c. Hold down CTRL until you receive a message similar to the following: 
"Outlook has detected that you are holding down the CTRL key. Do you want 
to start Outlook in safe mode?" Click Yes.

On the other hand, if it occurs on another client, please use the following 
suggestion to recreate the problematic mailbox:

1. Use Outlook or exmerge tool to export mailbox to PST file. 

To use the Import and Export Wizard in Outlook:
	a. On the File menu in Outlook, click Import and Export.
	b. Under "Choose an action to perform", click "Export to a personal folder 
file (.pst)", and then click Next.
	c. Click to select the MAPI folder that you want to share, and then click 
Next.
	d. Save the PST file.

To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe) 
Information
http://support.microsoft.com/?id=174197

2. Open the PST file from some other Outlook client to verify if we can 
access inbox in the PST file.

3. If the PST file is good, go to ADUC (Active Directory Users and 
Computers), right-click the problematic user and then click Exchange tasks. 
Select remove exchange attributes.

4. Right-click the user again and then click Exchange tasks. Select create 
mailbox.

5. Import PST back into mailbox using Exmerge or Outlook.

Hope this helps. Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue. 
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
     |From: "Jim" <im@home.now>
     |References: <#caJaTtQEHA.2936@TK2MSFTNGP12.phx.gbl> 
<#mpYnqtQEHA.3012@tk2msftngp13.phx.gbl>
     |Subject: Re: H E L P ! ! ! Mailbox out of control
     |Date: Wed, 26 May 2004 00:40:41 -0400
     |Lines: 19
     |X-Priority: 3
     |X-MSMail-Priority: Normal
     |X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
     |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
     |Message-ID: <e7tudutQEHA.3660@TK2MSFTNGP10.phx.gbl>
     |Newsgroups: microsoft.public.exchange.admin
     |NNTP-Posting-Host: dhcp16481104.woh.rr.com 24.164.81.104
     |Path: 
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
phx.gbl
     |Xref: cpmsftngxa10.phx.gbl microsoft.public.exchange.admin:429181
     |X-Tomcat-NG: microsoft.public.exchange.admin
     |
     |I've run a symantec scan against exchange and a virus sweep across the
     |network but found nothing.
     |
     |"Anonymous Coward" <dont@even.think.about.it> wrote in message
     |news:%23mpYnqtQEHA.3012@tk2msftngp13.phx.gbl...
     |> The user probably has a virus on their PC (client).
     |>
     |>
     |> "Jim" <im@home.now> wrote in message
     |> news:%23caJaTtQEHA.2936@TK2MSFTNGP12.phx.gbl...
     |> > I have a user mailbox creating nearly 10,000 messages per minute. 
 Where
     |> do
     |> > I start to troubleshoot?
     |> >
     |> >
     |>
     |>
     |
     |
     |

0
v-asun (208)
6/14/2004 7:44:10 AM
Reply:

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