Exchange Information Store did not start

After i removed the Exchange 2000 server, the email stopped so i restarted
the Exchange 2003.  This server has been a little problem since upgrading
the server to Windows 2003SP1.  The Information Store does not automatically
start.  I have been sent a fix to remove the Exchange 2003 service and
reinstall it but have not had the opportunity to complete that task yet.  A
reboot on the Exchange Server makes me manually start the Information Store
and MTA.  This time the Information Store errored out and the services
showed the Information Store as 'Starting'.  I could not do anything with
that so i am rebooting the server again and starting MTA before i start the
Information Store.  Hopefully that will start.  The last full backup of the
information store is one week old so that is not too bad...  And this is my
day off...  charlie


0
7/15/2005 1:57:56 PM
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Hi Charlie,

Thanks for posting here.

First of all, please note that our newsgroups are not the appropriate venue 
of support for time critical or business down issues. The newsgroups are 
staffed weekdays by Microsoft Support professionals. Our goal is to provide 
24 hour response to all questions, which may not be quick enough in this 
type situation. Your understanding is appreciated.
 
Microsoft Partners in the United States and Canada can take advantage of 
around-the-clock Microsoft technical phone support, at no charge, during 
critical LAN outages or escalated, "business down" customer situations.
http://members.microsoft.com/partner/support/registered.aspx?nav=usln 
 
For time critical issues (not business down), we encourage you to contact 
CSS directly for more immediate resolution to the issue.  More information 
on support services here:
 
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx 
 
US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone 

It is your decision if you would like me to work with you on this issue in 
this thread. I will be glad to assist you.

Based on my knowledge, we can try the following steps to troubleshoot the 
issue. 

Step 1: 

1. Click Start, point to Programs, point to Microsoft Exchange, and then 
click System Manager.
2. Expand Servers, and then expand the server with the specific mailbox 
store.
3. Expand the storage group with the specific mailbox store.
4. Right-click the specific mailbox store, and then click Properties.
5. In the Store Properties dialog box, click the Database tab.
6. Click to clear Do not mount this store at start-up.
7. Click OK.

If the issue persists, continue with next step. 

Step 2: The issue may be caused by third party application installed on 
Exchange Server, such as Antivirus/Firewall/Antispam. More info here:

823166 Overview of Exchange Server 2003 and antivirus software
http://support.microsoft.com/?id=823166 

In order to narrow down the issue, please temporarily uninstall the 
applications installed on the workstation.

Step 3: If the issue persists, please reapply Exchange 2003 SP1.

http://www.microsoft.com/exchange/downloads/2003/sp1.asp 

If the issue persists, please go to the following link to download and 
collect the MPS report for the Exchan ge Server. 

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE  

Send me the MPSReport to my working email address: v-leeli@microsoft.com.  

Please let me know the results so that I can provide further assistance on 
this problem. I am looking forward to your reply. Thanks and have a nice 
day!


Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue. 
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

0
v-leeli (179)
7/18/2005 3:32:10 AM
A call to microsoft fixed the problem.  16 hours of consultation resulted in 
finally a database hard recovery.  That fixed the problem.  charlie

"Lee Li [MSFT]" <v-leeli@online.microsoft.com> wrote in message 
news:yIMrOl0iFHA.588@TK2MSFTNGXA01.phx.gbl...
> Hi Charlie,
>
> Thanks for posting here.
>
> First of all, please note that our newsgroups are not the appropriate 
> venue
> of support for time critical or business down issues. The newsgroups are
> staffed weekdays by Microsoft Support professionals. Our goal is to 
> provide
> 24 hour response to all questions, which may not be quick enough in this
> type situation. Your understanding is appreciated.
>
> Microsoft Partners in the United States and Canada can take advantage of
> around-the-clock Microsoft technical phone support, at no charge, during
> critical LAN outages or escalated, "business down" customer situations.
> http://members.microsoft.com/partner/support/registered.aspx?nav=usln
>
> For time critical issues (not business down), we encourage you to contact
> CSS directly for more immediate resolution to the issue.  More information
> on support services here:
>
> International Support (non-US/Canada):
> http://support.microsoft.com/common/international.aspx
>
> US and Canada:
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>
> It is your decision if you would like me to work with you on this issue in
> this thread. I will be glad to assist you.
>
> Based on my knowledge, we can try the following steps to troubleshoot the
> issue.
>
> Step 1:
>
> 1. Click Start, point to Programs, point to Microsoft Exchange, and then
> click System Manager.
> 2. Expand Servers, and then expand the server with the specific mailbox
> store.
> 3. Expand the storage group with the specific mailbox store.
> 4. Right-click the specific mailbox store, and then click Properties.
> 5. In the Store Properties dialog box, click the Database tab.
> 6. Click to clear Do not mount this store at start-up.
> 7. Click OK.
>
> If the issue persists, continue with next step.
>
> Step 2: The issue may be caused by third party application installed on
> Exchange Server, such as Antivirus/Firewall/Antispam. More info here:
>
> 823166 Overview of Exchange Server 2003 and antivirus software
> http://support.microsoft.com/?id=823166
>
> In order to narrow down the issue, please temporarily uninstall the
> applications installed on the workstation.
>
> Step 3: If the issue persists, please reapply Exchange 2003 SP1.
>
> http://www.microsoft.com/exchange/downloads/2003/sp1.asp
>
> If the issue persists, please go to the following link to download and
> collect the MPS report for the Exchan ge Server.
>
> http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
> 15706/MPSRPT_Exchange.EXE
>
> Send me the MPSReport to my working email address: v-leeli@microsoft.com.
>
> Please let me know the results so that I can provide further assistance on
> this problem. I am looking forward to your reply. Thanks and have a nice
> day!
>
>
> Lee Li
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no 
> rights.
> 


0
7/18/2005 1:11:48 PM
Hi Charlie,

Thanks to take time to respond. I am glad that you have successfully solved 
the issue. 

I understand that due to the service delivery method limitation, our 
support provided in this VAP newsgroup may not fully meet your requirement. 
CSS provides a higher level support than this newsgroup support 
environment. A case will be open and our support professionals can work on 
with you more closely. Thus if the issue is urgent or critical to business, 
it is better for our customers to submit a case, so that the issue can be 
resolved as soon as possible.

Meanwhile, please be assured that we are always glad to assist you. Should 
there is anything we can help in the future, feel free to let us know. We 
will try our best to help you.

Have a good day!

Lee Li



0
v-leeli (179)
7/19/2005 9:59:36 AM
Reply:

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