E-mail not delivered, Event ID 2028

We have an issue with mail from outside not being delivered to valid users in 
our environment, and when this happens we see an Event ID 2028 in the 
Application log of our back end mail server.  We run Ex2K3 SP1.  This came to 
our attention when our Payroll Supervisor complained that she is not 
receiving automatically generated confirmation e-mails from our outside 
payroll service.  We use a mail gateway appliance to receive all mail from 
the internet that also filters SPAM and runs virus checking software.  We 
have found records in the log of the appliance that shows these e-mails 
addressed correctly(in this ex:, jdoe@ourdomain.com)  and allowed through 
(the payroll company’s domain is white listed) to our back end Exchange 
server. The user does not receive the e-mail.  A second or two after the log 
item in the appliance we find the Event ID 2028 in the application log of the 
Exchange server.  The Event messages read as follows:

Source: MSExcahngeIS Public St
Category: Transport Delivering
Event ID:  2028 

The deliver of a message sent by public folder POSTMASTER ALERT 
LOG5F364E175F364E172B74DA470DF46A has failed.
 To: Doe, Jane
Cc:

The non-delivery has been deleted.

The POSTMASTER ALERT LOG is a Public Folder that holds our postmaster 
address, as well as a few other administrative e-mail addresses.  It receives 
several hundred messages per day.  We do not find an item in this log that 
corresponds to the times in the smart host log, or the Event ID.  Also, there 
is no record of anything being received for this user in the message tracking 
center.

I have researched this on Tech Net, Microsoft KB, and Google groups.  I have 
found nothing that helps me.  We do not receive Event ID 209 messages as 
mentioned in KB 259343.  I do not understand why an e-mail that is addressed 
correctly is not received by the recipient, and why the only record of the 
e-mail in Exchange would be an NDR generated by a public folder.   Any hints, 
assistance, or suggestions on what to log or investigate would be very much 
appreciated.

Thank you.

0
exile_ken (14)
10/4/2005 4:18:01 PM
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Do you have SMTP Protocol logging enabled on the SMTP Virtual Server?  If 
not, I'd do that as well and check the logs there to see what is happening.

-- 
Ben Winzenz
Exchange MVP
MessageOne


"Exile_Ken" <exile_ken@news.postalias> wrote in message 
news:5AA96D1F-9F58-42CA-BDD9-3ECEC36DDBA4@microsoft.com...
> We have an issue with mail from outside not being delivered to valid users 
> in
> our environment, and when this happens we see an Event ID 2028 in the
> Application log of our back end mail server.  We run Ex2K3 SP1.  This came 
> to
> our attention when our Payroll Supervisor complained that she is not
> receiving automatically generated confirmation e-mails from our outside
> payroll service.  We use a mail gateway appliance to receive all mail from
> the internet that also filters SPAM and runs virus checking software.  We
> have found records in the log of the appliance that shows these e-mails
> addressed correctly(in this ex:, jdoe@ourdomain.com)  and allowed through
> (the payroll company's domain is white listed) to our back end Exchange
> server. The user does not receive the e-mail.  A second or two after the 
> log
> item in the appliance we find the Event ID 2028 in the application log of 
> the
> Exchange server.  The Event messages read as follows:
>
> Source: MSExcahngeIS Public St
> Category: Transport Delivering
> Event ID:  2028
>
> The deliver of a message sent by public folder POSTMASTER ALERT
> LOG5F364E175F364E172B74DA470DF46A has failed.
> To: Doe, Jane
> Cc:
>
> The non-delivery has been deleted.
>
> The POSTMASTER ALERT LOG is a Public Folder that holds our postmaster
> address, as well as a few other administrative e-mail addresses.  It 
> receives
> several hundred messages per day.  We do not find an item in this log that
> corresponds to the times in the smart host log, or the Event ID.  Also, 
> there
> is no record of anything being received for this user in the message 
> tracking
> center.
>
> I have researched this on Tech Net, Microsoft KB, and Google groups.  I 
> have
> found nothing that helps me.  We do not receive Event ID 209 messages as
> mentioned in KB 259343.  I do not understand why an e-mail that is 
> addressed
> correctly is not received by the recipient, and why the only record of the
> e-mail in Exchange would be an NDR generated by a public folder.   Any 
> hints,
> assistance, or suggestions on what to log or investigate would be very 
> much
> appreciated.
>
> Thank you.
> 


0
Ben
10/4/2005 5:00:45 PM
It was set to mimimum.  I have changed it to maximum, so I will see what it 
finds. Thank you for the prompt response.

"Ben Winzenz [Exchange MVP]" wrote:

> Do you have SMTP Protocol logging enabled on the SMTP Virtual Server?  If 
> not, I'd do that as well and check the logs there to see what is happening.
> 
> -- 
> Ben Winzenz
> Exchange MVP
> MessageOne
> 
> 
> "Exile_Ken" <exile_ken@news.postalias> wrote in message 
> news:5AA96D1F-9F58-42CA-BDD9-3ECEC36DDBA4@microsoft.com...
> > We have an issue with mail from outside not being delivered to valid users 
> > in
> > our environment, and when this happens we see an Event ID 2028 in the
> > Application log of our back end mail server.  We run Ex2K3 SP1.  This came 
> > to
> > our attention when our Payroll Supervisor complained that she is not
> > receiving automatically generated confirmation e-mails from our outside
> > payroll service.  We use a mail gateway appliance to receive all mail from
> > the internet that also filters SPAM and runs virus checking software.  We
> > have found records in the log of the appliance that shows these e-mails
> > addressed correctly(in this ex:, jdoe@ourdomain.com)  and allowed through
> > (the payroll company's domain is white listed) to our back end Exchange
> > server. The user does not receive the e-mail.  A second or two after the 
> > log
> > item in the appliance we find the Event ID 2028 in the application log of 
> > the
> > Exchange server.  The Event messages read as follows:
> >
> > Source: MSExcahngeIS Public St
> > Category: Transport Delivering
> > Event ID:  2028
> >
> > The deliver of a message sent by public folder POSTMASTER ALERT
> > LOG5F364E175F364E172B74DA470DF46A has failed.
> > To: Doe, Jane
> > Cc:
> >
> > The non-delivery has been deleted.
> >
> > The POSTMASTER ALERT LOG is a Public Folder that holds our postmaster
> > address, as well as a few other administrative e-mail addresses.  It 
> > receives
> > several hundred messages per day.  We do not find an item in this log that
> > corresponds to the times in the smart host log, or the Event ID.  Also, 
> > there
> > is no record of anything being received for this user in the message 
> > tracking
> > center.
> >
> > I have researched this on Tech Net, Microsoft KB, and Google groups.  I 
> > have
> > found nothing that helps me.  We do not receive Event ID 209 messages as
> > mentioned in KB 259343.  I do not understand why an e-mail that is 
> > addressed
> > correctly is not received by the recipient, and why the only record of the
> > e-mail in Exchange would be an NDR generated by a public folder.   Any 
> > hints,
> > assistance, or suggestions on what to log or investigate would be very 
> > much
> > appreciated.
> >
> > Thank you.
> > 
> 
> 
> 
0
exile_ken (14)
10/4/2005 5:57:01 PM
Hi Customer,

Thanks for the input.

Based on my knowledge, the 2028 event will be logged if the user send a 
message "on behalf of" a public folder. 

If you send a mail "on behalf of" a public folder, and ask for a Delivery 
Receipt, the Delivery Receipt will be generated and delivered to the 
Information store. However, this Delivery Receipt will never reach the 
Public Folder, but will be delivered to the Mailbox instead.

See the following article for details:
259343 XADM: Events 2028 and 290 from Messages Sent by a Public Folder
http://support.microsoft.com/?id=259343

Hence, the event 2028 is not related to the behavior you mentioned.

Therefore, you may try the following steps to narrow down the issue:

1. Check delivery report setting on Exchange.

a. Start Exchange System Manager.
b. Expand Global Settings -> Internet Message formats.
c. Right-click Default in the right pane, and select Properties.
d. On the Advanced tab, uncheck (deselect) the "Allow delivery reports" 
check box.
e. Reboot your Exchange Server and then test to see if it works.

2. Use Message Tracking on your Exchange Server to check how the email 
message is delivered on the Exchange. 

For additional information, refer to the following Knowledge Base Article:
XADM: Using the Message Tracking Center to Track a Message: 
http://support.microsoft.com/?id=262162

Note: You need to enable Message Tracking first. And then reproduce the 
issue.
XADM: How to Enable Message Tracking in Exchange 2000 Server: 
http://support.microsoft.com/?id=246856

Thanks and have a good day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" 
situations. This benefit is available 24 hours a day, 7 days a week to all 
Microsoft technology partners in the United States and Canada. 

This and other support options are available here:
BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International 
Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

0
v-asun (208)
10/5/2005 3:53:03 AM
Alan,

Thank you for your reply.  I will respond to your points.

I do not believe anyone is sending items on behalf of the public folder.  I 
checked the Delivery Options tab in the properties of that folder and no one 
is granted permission to send on behalf of. I looked at KB259343 during my 
trouble shooting process, and as I did not see any event id 209 in the 
application log, I dismissed that as a possible cause.  At this point I do 
not want to turn the Allow Delivery Receipts off as many users in our 
organization use this feature.  I believe if I turn it off here, I will only 
affect delivery receipts being sent outside of our domain, correct?  If so, 
perhaps I can do this.  However, as I mentioned above, I am skeptical that 
delivery reciepts to the public folder are the cause.  Perhaps I will revisit 
it if I can not solve the issue.

I am not certain that the Event ID is tied to Exchange not delivering an 
e-mail message.  All that I can find out is that our SPAM appliance logs that 
messages from this sender were passed thorugh to the Exchange server, and the 
only hint of the message being recieved is the Event ID 2028 appearing a few 
seconds after the time in the SPAM appliance log.  We do have message 
tracking turned on, and do use it quite regularly.  As I mentioned in my 
original post, there is no record of an e-mail from the payroll company to 
the payroll supervisor in the message tracking log.  This is what makes the 
problem so bafleing.  The SPAM appliance handles every one of the 25 thousand 
plus e-mails that our company receivesevery day.  Its logs state that this 
particular senders e-mail was allowed through as teh domain is on the 
whitelist, yet I can not find that Excahnge ever received it.

If you have any further ideas or approaches, I would be grateful to receive 
them.

Thank you again
KM

"Alan Sun [MSFT]" wrote:

> Hi Customer,
> 
> Thanks for the input.
> 
> Based on my knowledge, the 2028 event will be logged if the user send a 
> message "on behalf of" a public folder. 
> 
> If you send a mail "on behalf of" a public folder, and ask for a Delivery 
> Receipt, the Delivery Receipt will be generated and delivered to the 
> Information store. However, this Delivery Receipt will never reach the 
> Public Folder, but will be delivered to the Mailbox instead.
> 
> See the following article for details:
> 259343 XADM: Events 2028 and 290 from Messages Sent by a Public Folder
> http://support.microsoft.com/?id=259343
> 
> Hence, the event 2028 is not related to the behavior you mentioned.
> 
> Therefore, you may try the following steps to narrow down the issue:
> 
> 1. Check delivery report setting on Exchange.
> 
> a. Start Exchange System Manager.
> b. Expand Global Settings -> Internet Message formats.
> c. Right-click Default in the right pane, and select Properties.
> d. On the Advanced tab, uncheck (deselect) the "Allow delivery reports" 
> check box.
> e. Reboot your Exchange Server and then test to see if it works.
> 
> 2. Use Message Tracking on your Exchange Server to check how the email 
> message is delivered on the Exchange. 
> 
> For additional information, refer to the following Knowledge Base Article:
> XADM: Using the Message Tracking Center to Track a Message: 
> http://support.microsoft.com/?id=262162
> 
> Note: You need to enable Message Tracking first. And then reproduce the 
> issue.
> XADM: How to Enable Message Tracking in Exchange 2000 Server: 
> http://support.microsoft.com/?id=246856
> 
> Thanks and have a good day!
> 
> Thanks & Regards
> Alan Sun
> Microsoft Online Partner Support
> 
> When responding to posts, please "Reply to Group" via your newsreader so 
> that others may learn and benefit from your issue.
> 
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone 
> support at no charge during critical LAN outages or "business down" 
> situations. This benefit is available 24 hours a day, 7 days a week to all 
> Microsoft technology partners in the United States and Canada. 
> 
> This and other support options are available here:
> BCPS: 
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> 
> If you are outside the United States, please visit our International 
> Support page: 
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> =====================================================
> 
> This posting is provided "AS IS" with no warranties, and confers no rights.
> 
> 
0
exile_ken (14)
10/5/2005 11:35:04 PM
Hi Customer,

As I have mentioned, the 2028 event is not related to the mail flow issue. 
Actually, this event is harmless, we can just ignore it when we confirm 
there is no misconfiguration on the particular public folder.

Also, the message is no tracked by Message Tracking feature. I suggest you 
check the anti-spam settings in Exhcange 2003 server as well as other 
third-party anti-spam features.

Check the following article for details:
821746 How to prevent unsolicited commercial e-mail in Exchange 2003
http://support.microsoft.com/?id=821746

Furthermore, enable the SMTP log and try to locate the problematic message. 
To do so:

First, enable SMTP log on your Default SMTP Virtual Server.

a. Please open Exchange System Manager.
b. Right click on "Default SMTP Virtual Server" and click Properties.
c. On the General tab, please check the option "Enable logging".
d. Select W3C Extended Log File Format from the list below.
e. Click the Properties button. In the General Properties tab, please 
confirm the following settings:
- Check the option Daily
- Check the option "Use local time for file naming and rollover"
- Confirm the setting for "Log file directory" to be 
"C:\WINNT\System32\LogFiles"
- Check all the logging options on the Advanced tab.

Second, reproduce the issue. 
Third, send me the log file under C:\WINNT\System32\LogFiles\SMTPSVC#" (# 
is a number. The number for the Default SMTP Virtual Server is 1). Also, 
provide the sender recipient, and time.

I am waiting for your update.

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" 
situations. This benefit is available 24 hours a day, 7 days a week to all 
Microsoft technology partners in the United States and Canada. 

This and other support options are available here:
BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International 
Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

0
v-asun (208)
10/6/2005 9:00:58 AM
Alan,

Thank you again for your attention to this issue. 

We already have SMTP logging enabled, albeit not in the format you asked 
for.  We were set for “NCSA Common Log Format”.  Using your suggestion, I did 
find a record  of one of the e-mails sent by the payroll company being 
received by our Exchange server.  Here are the 5 lines in the log that 
pertain to this event.

10.93.250.17 - appliance.ourdomain.com [29/Sep/2005:08:41:54 -0800] "EHLO -? 
appliance.ourdomain.com SMTP" 250 313
10.93.250.17 - appliance.ourdomain.com [29/Sep/2005:08:41:54 -0800] "MAIL -? 
FROM:<_E02A9@SENDERDOMAIN.COM> SMTP" 250 39
10.93.250.17 - appliance.ourdomain.com [29/Sep/2005:08:41:54 -0800] "RCPT -? 
TO:<jdoe@ourdomain.com> SMTP" 250 35
10.93.250.17 - appliance.ourdomain.com [29/Sep/2005:08:41:55 -0800] "DATA -? 
<6F22D4BB1907150816-01@MMS__senderdomain.com_> SMTP" 250 71
10.93.250.17 - appliance.ourdomain.com [29/Sep/2005:08:41:55 -0800] "QUIT 
-?appliance.ourdomain.com SMTP" 240 70

From what I can surmise, this looks like an e-mail that was received by the 
server.  I have changed the pertinent host and domain names, and the name of 
the recipient.  Appliance.ourdomain.com is the mail gateway that receives all 
of our companies e-mail from the internet, then runs it through a SPAM and 
virus filter, and forwards all mail that passes the tests to our backend 
Exchange server.  One item that stands out to us is the randomly generated 
address of the sender, in this case _E02A9.  Could this odd address be a 
source of our issue?  

If this is not enough information, I will wait until another e-mail is sent 
by the payroll company.  Assuming it fails again, I can send you the log in 
the format you requested. 


"Alan Sun [MSFT]" wrote:

> Hi Customer,
> 
> As I have mentioned, the 2028 event is not related to the mail flow issue. 
> Actually, this event is harmless, we can just ignore it when we confirm 
> there is no misconfiguration on the particular public folder.
> 
> Also, the message is no tracked by Message Tracking feature. I suggest you 
> check the anti-spam settings in Exhcange 2003 server as well as other 
> third-party anti-spam features.
> 
> Check the following article for details:
> 821746 How to prevent unsolicited commercial e-mail in Exchange 2003
> http://support.microsoft.com/?id=821746
> 
> Furthermore, enable the SMTP log and try to locate the problematic message. 
> To do so:
> 
> First, enable SMTP log on your Default SMTP Virtual Server.
> 
> a. Please open Exchange System Manager.
> b. Right click on "Default SMTP Virtual Server" and click Properties.
> c. On the General tab, please check the option "Enable logging".
> d. Select W3C Extended Log File Format from the list below.
> e. Click the Properties button. In the General Properties tab, please 
> confirm the following settings:
> - Check the option Daily
> - Check the option "Use local time for file naming and rollover"
> - Confirm the setting for "Log file directory" to be 
> "C:\WINNT\System32\LogFiles"
> - Check all the logging options on the Advanced tab.
> 
> Second, reproduce the issue. 
> Third, send me the log file under C:\WINNT\System32\LogFiles\SMTPSVC#" (# 
> is a number. The number for the Default SMTP Virtual Server is 1). Also, 
> provide the sender recipient, and time.
> 
> I am waiting for your update.
> 
> Thanks & Regards
> Alan Sun
> Microsoft Online Partner Support
> 
> When responding to posts, please "Reply to Group" via your newsreader so 
> that others may learn and benefit from your issue.
> 
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone 
> support at no charge during critical LAN outages or "business down" 
> situations. This benefit is available 24 hours a day, 7 days a week to all 
> Microsoft technology partners in the United States and Canada. 
> 
> This and other support options are available here:
> BCPS: 
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> 
> If you are outside the United States, please visit our International 
> Support page: 
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> =====================================================
> 
> This posting is provided "AS IS" with no warranties, and confers no rights.
> 
> 
0
exile_ken (14)
10/6/2005 10:48:01 PM
Hi Customer,

Thanks for your reply.

The underscore in the message seems to be OK. As the message is recorded by 
SMTP log, please verify if there aniviurs or antispam enabled on the server 
filter the message.

Thanks and have a nice weekend.

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" 
situations. This benefit is available 24 hours a day, 7 days a week to all 
Microsoft technology partners in the United States and Canada. 

This and other support options are available here:
BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International 
Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

0
v-asun (208)
10/7/2005 10:32:15 AM
Here is the latest:  We have now recreated the issue again, twice , with the 
same symptoms that I described originally.  To review.  An e-mail from our 
payroll company is automatically generated and sent to two users here (I had 
the payroll company add my e-mail address to the list of recipients for 
trouble shooting).  Our mail gateway receives the e-mail and allows it 
through to the Exchange server.   The exchange server does receive it, as 
there is an entry in the SMTPSVC1 log, yet it never seems to make it to the 
Information Store.  Message Tracking, which is turned on, does not see that 
it ever made it into the IS.  The only hint that Exchange 2003 is aware of it 
existence is the Event ID 2028 that shows that a message could not be 
delivered to the actual user, Jane Doe for our purposes, and that an NDR 
could not be sent to our Postmaster log, which is a Public Folder.  We now 
have three solid instances of the e-mail being in the Mail gateway appliance 
log, SMTPSVC1 log, and the Application log as Event ID 2028.  All other 
pertinent details have been noted in my earlier posts.

We do have Groupshield 6.0 for Exchange running on this server.  I have 
checked the Detected Items log in Groupshield at the three times we have seen 
this issue, yet there is nothing to indicate that these e-mails were scanned 
or rejected by Group Shield.  Nevertheless, my next step is to uninstall 
Group Shield from this server next week (these e-mails are generated every 
week between Thursday and Friday I have come to find out) and see if this has 
any effect.  If I see the same thing with Groupshield removed from the 
server, it may be time to place a call to Microsoft support.

Alternate ideas or suggestions are most welcome.

Thank you.


0
exile_ken (14)
10/20/2005 11:06:02 PM
Hi,

Thanks for the update.

As the message is not recorded by Message Tracking, you may try to verify 
the anti-spam features.

1. Ensure the settings in Exchange 2003:

821746 How to prevent unsolicited commercial e-mail in Exchange 2003
http://support.microsoft.com/?id=821746

2. Uninstall all the third-party applications running on the Exchange to 
completely isolate the issue.

I am waiting for your reply. 

Have a nice nice weekend!

Best Regards,
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so 
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone 
support at no charge during critical LAN outages or "business down" 
situations. This benefit is available 24 hours a day, 7 days a week to all 
Microsoft technology partners in the United States and Canada. 

This and other support options are available here:
BCPS: 
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International 
Support page: 
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

0
v-asun (208)
10/21/2005 8:08:50 AM
Alan,

I apologize for the delay in this response.  The mystery has been solved.  
In the Message Delivery Properties, under the Sender Filtering tab, the 
option for "filter messages with blank sender" was checked.  Our mail gateway 
vendor believed this was the root of the issue, and he was correct.  After de 
selecting this, and disabling sender filtering entirely, the e-mail form the 
payroll processing company made it through to the end user.  Apparently, then 
e-mail generated by the legacy mainframe sytem used by the payroll company 
did not send a comptete SMTP header.

We still see Event ID 2028 messages in our event log, but most of them 
appear to be to users that no longer exist.  We will continue to investigate 
this, but the urgent issue has been taken care of.

Thank you for your time and responses.  I hope this thread is useful for 
others.

Ken



"Alan Sun [MSFT]" wrote:

> Hi,
> 
> Thanks for the update.
> 
> As the message is not recorded by Message Tracking, you may try to verify 
> the anti-spam features.
> 
> 1. Ensure the settings in Exchange 2003:
> 
> 821746 How to prevent unsolicited commercial e-mail in Exchange 2003
> http://support.microsoft.com/?id=821746
> 
> 2. Uninstall all the third-party applications running on the Exchange to 
> completely isolate the issue.
> 
> I am waiting for your reply. 
> 
> Have a nice nice weekend!
> 
> Best Regards,
> Alan Sun
> Microsoft Online Partner Support
> 
> When responding to posts, please "Reply to Group" via your newsreader so 
> that others may learn and benefit from your issue.
> 
> =====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone 
> support at no charge during critical LAN outages or "business down" 
> situations. This benefit is available 24 hours a day, 7 days a week to all 
> Microsoft technology partners in the United States and Canada. 
> 
> This and other support options are available here:
> BCPS: 
> https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469 
> Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
> 
> If you are outside the United States, please visit our International 
> Support page: 
> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx. 
> =====================================================
> 
> This posting is provided "AS IS" with no warranties, and confers no rights.
> 
> 
0
exile_ken (14)
11/4/2005 4:28:11 PM
Hi Ken,

Thanks for the update. 

Glad to know that we have successfully found the cause and resolved the 
issue. This should benifit other peers in the future. We are prond of 
having customer like you.

If you need more help or have other concerns, just post back into the 
newsgroup. It is always our pleasure to be of help.

Thanks and wish you good luck!

Best Regards,
Alan Sun
Microsoft Online Partner Support

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0
v-asun (208)
11/7/2005 1:21:01 AM
Reply:

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