We're getting an intermittent problem with our CRM 1.2 installation.
Randomly, users names and email addresses are changing to that of another
user but their logon name is staying the same. This is meaning that when
they logon to CRM, their name is showing wrongly and any records assigned to
them are showing the wrong name.
The name they change to is always the same and the user records changing
Say we have 10 users, one of whom is "Joe Bloggs".
Today, 3 other users records names had changed so that their first name
showed "Joe" and their surnames said "Bloggs" and their email addresses also
updated to show firstname.lastname@example.org - their logon field however stayed as their
original logon details. This means we have 4 Joe Blogs users instead of one.
We've been able to work out who the affected users are based on the logon
names and change their details back but the problem is happening randomly,
sometimes affecting one user, sometimes several but always changing them to
Does anyone know if this is a common problem or if there is a fix for this
as it's becoming quite a nuisance for the affected users, one in particual
has been affected everytime this has happened though we're not sure if it's
just coincidence as the other users affected seem more random.
Thanks for any help, Steve