Service Module used to track software development issues

I have a client who develops software, and is very keen on MSCRM for
both Sales and Service.  However, they are looking at an additional
product to track software bugs and development issues.  I can't see
why the service module can't handle this.  Does anyone have any
experience or know of any companies using MSCRM for this purpose?  Any
assistance will, as always, be gratefully appreciated.
Cathy Allington
Client Relationship Marketing P/L
0
cathyall
9/15/2004 3:49:50 AM
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I agree that you could use the service module for this. I would advise you
to scan the internet for packages dedicated to software bug tracking etc and
see what features are offered beyond basic tracking.



-- 
John O'Donnell
Microsoft CRM MVP
http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx


"Cathy Allington" <cathyall@chariot.net.au> wrote in message
news:18983401.0409141949.3225eafe@posting.google.com...
> I have a client who develops software, and is very keen on MSCRM for
> both Sales and Service.  However, they are looking at an additional
> product to track software bugs and development issues.  I can't see
> why the service module can't handle this.  Does anyone have any
> experience or know of any companies using MSCRM for this purpose?  Any
> assistance will, as always, be gratefully appreciated.
> Cathy Allington
> Client Relationship Marketing P/L


0
John
10/27/2004 2:47:17 AM
Cathy,

Great question.  We are in fact in the middle of an evaluation project
to integrate Visual Intercept ( Elsinore Technologies ) with MS CRM
for a customer service/support to development back to support
communication loop. This will address the flow of an inbound support
calls, escalated support incidents, promotion of escalated incident to
development, development's tracking of bugs, resolution back to CSR,
who then pushes back to client.

would love to hear more about your thoughts



"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in message news:<ev$iH98uEHA.2624@TK2MSFTNGP11.phx.gbl>...
> I agree that you could use the service module for this. I would advise you
> to scan the internet for packages dedicated to software bug tracking etc and
> see what features are offered beyond basic tracking.
> 
> 
> 
> -- 
> John O'Donnell
> Microsoft CRM MVP
> http://www.microsoft.com/BusinessSolutions/Community/CRMFaqLanding.aspx
> 
> 
> "Cathy Allington" <cathyall@chariot.net.au> wrote in message
> news:18983401.0409141949.3225eafe@posting.google.com...
> > I have a client who develops software, and is very keen on MSCRM for
> > both Sales and Service.  However, they are looking at an additional
> > product to track software bugs and development issues.  I can't see
> > why the service module can't handle this.  Does anyone have any
> > experience or know of any companies using MSCRM for this purpose?  Any
> > assistance will, as always, be gratefully appreciated.
> > Cathy Allington
> > Client Relationship Marketing P/L
0
michaelcrogers
10/27/2004 5:01:58 PM
Reply:

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