Outlook CRM client connect error after password change

When a laptop users changes their password when prompted, they launch the 
web version of CRM fine. But the Outlook client fails with the failure to 
load crm funtionality error because it can't authenticate.

I have cleared out the IE passwords and locked the workstation to update 
with windows password cache but the Outlook client still fails.

Where else could the password be stored or cached?

Andrew.
0
Utf
11/2/2007 3:25:01 PM
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Update password at below location:

Start >> Settings >> Control Panel >> User Accounts >> SELECT YOUR USERNAME 
 >> Manage my network passwords

I hope this will fix your issue.

SSL Certificates @ $12
www.rapidsslonline.com

"Andrew Padley" <AndrewPadley@discussions.microsoft.com> wrote in message 
news:9D4CF31F-DC08-4CC1-B685-5CBA48F8E167@microsoft.com...
>
> When a laptop users changes their password when prompted, they launch the
> web version of CRM fine. But the Outlook client fails with the failure to
> load crm funtionality error because it can't authenticate.
>
> I have cleared out the IE passwords and locked the workstation to update
> with windows password cache but the Outlook client still fails.
>
> Where else could the password be stored or cached?
>
> Andrew. 


0
Sunil
11/5/2007 5:09:02 AM
Thanks.

I had removed the server entiries from here to remove the stored passwords 
but they had appeared again.

Updated the passwords this time and it worked fine. I don't want to do this 
everytime the password is changed, so I will delete them again and will see 
if they reappear.

"Sunil Chelaramani" wrote:

> 
> Update password at below location:
> 
> Start >> Settings >> Control Panel >> User Accounts >> SELECT YOUR USERNAME 
>  >> Manage my network passwords
> 
> I hope this will fix your issue.
> 
> SSL Certificates @ $12
> www.rapidsslonline.com
> 
> "Andrew Padley" <AndrewPadley@discussions.microsoft.com> wrote in message 
> news:9D4CF31F-DC08-4CC1-B685-5CBA48F8E167@microsoft.com...
> >
> > When a laptop users changes their password when prompted, they launch the
> > web version of CRM fine. But the Outlook client fails with the failure to
> > load crm funtionality error because it can't authenticate.
> >
> > I have cleared out the IE passwords and locked the workstation to update
> > with windows password cache but the Outlook client still fails.
> >
> > Where else could the password be stored or cached?
> >
> > Andrew. 
> 
> 
> 
0
Utf
11/5/2007 5:06:02 PM
Reply:

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