On-Premise - Outlook CRM Client 4 - Issues

We're having a multitude of issues with our CRM for Outlook Client.  These 
issues have just started accross multiple users since CRM was installed last 
month.

1)Many machines running Outlook 2003 / 2007; current patches with the 
Microsoft CRM4 (RU5)Outlook client installed.
When creating or replying to a HTML, or  RTF, e-mail sometimes even though 
the cursor is in the body text area, the formating toolbar will be greyed out 
(as if it 
is a plain text e-mail) unless the user right clicks in the toolbar area of 
the message which apart from bringing up the toolbar customization menu 
wakes up the format toolbar.  In addition, if the user clicks on the CRM 
Toolbar-track or set regarding- it also wakes up the formatting toolbar.

2) The track and set regarding functions don't turn on and off predictably - 
While the Toolbar reflects a click (on/off) CRM doesn't always actually 
reflect the change in tracking to the ticket, account,contact,etc.

I am wondering if it could be related to our McAfee Enterprise v8.7 w/Spyware?

However, my thinking wonders if it may be a confilct in the Outlook Toolbar 
supporting files: Between the Formatting and CRM toolbars ---OUTCMD.DAT or 
something. 

I have seen the CRM Toolbar hotfix (although it's included in the RU) which 
doesn't really spec our issue.

In general ,we have not been happy with the Outlook client and the sluggish 
and unreliable operations it has presented in the Outlook email cient.

One has to really Google Specific word phrases when searching for these 
problems with MS CRM.  Having done so, there are others with similar 
problems. 

I had to look hard for this one. A similar issue to ours:


http://office-outlook.com/outlook-forum/index.php/m/479232/#msg_479232

If anyone has a suggestion and/or solution, other than removing the CRM 
Outlook Client, assistance would be greatly appreciated.


Thank you in Advance,

0
9/27/2009 2:58:01 PM
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