Microsoft CRM e-mail integraition

I'm currently in the process of evaluating Microsoft CRM 
for use in the support function.

I've managed to have email sent to an email address from 
external addresses to be directly routed to an Queue, but 
email from internal addresses (same Exchange server) does 
not appear in the queue.

Also, I'm wondering if there's an easy way of converting 
an email to a support case?

Regards,
Anders Thorsen
0
Anders
2/23/2004 11:17:56 PM
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You can convert an email to a support case by building a custom function
using the API.

Mike


"Anders Thorsen" <anonymous@discussions.microsoft.com> wrote in message
news:00b401c3fa63$45120120$a101280a@phx.gbl...
> I'm currently in the process of evaluating Microsoft CRM
> for use in the support function.
>
> I've managed to have email sent to an email address from
> external addresses to be directly routed to an Queue, but
> email from internal addresses (same Exchange server) does
> not appear in the queue.
>
> Also, I'm wondering if there's an easy way of converting
> an email to a support case?
>
> Regards,
> Anders Thorsen


0
GreaterThanTwo
2/23/2004 11:34:22 PM
This is exactly what we're trying to do....and the same concept with a sales request, create a lead or opportunity. I'm amazed the nobody else has had this need

Leon
0
Utf
2/24/2004 1:21:06 AM
The connector will only pickup emails from the outside world


"Esben Deela" <anonymous@discussions.microsoft.com> wrote in message
news:E793296C-A19C-44A1-BF96-31D2D01C77ED@microsoft.com...
> Emails from inside will not show up in MS CRM - the connector will only
listen on smtp not on the internal x400 exechange format.
>
> Emailtocase func. can be build using the sdk.


0
John
4/26/2004 4:30:35 AM
Reply:

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