Manual removal

Anyone know of the proper way to manually remove CRM for Outlook.  I went to 
remove it, i get the message that it has to be uninstalled by the person who 
installed it which is the user.  BUT, that user left long ago and the account 
was deleted.  I just have not had luck finding the manual removal 
instructions.
-- 
Thanks
Knavas
0
Utf
9/19/2006 8:15:01 PM
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This doesnt always work.  I have had to reinstall the OS before.

In HKEY_LOCAL_MACHINE, expand SOFTWARE, expand Microsoft, and then expand 
MSCRM.
Delete the key: MSCRM 

If possible use Add/Remove Programs to uninstall the application.

If Microsoft CRM Sales for Outlook does not appear in Add/Remove Programs, 
follow these steps to remove Microsoft CRM Sales for Outlook from the 
computer:

-Insert the CD that contains the Microsoft CRM Sales for Outlook install 
program into the CR-ROM or DVD-ROM drive. 
-When the install program screen appears, click Install Microsoft Customer 
Relationship Management for Outlook. 
-The install program starts and searches the computer for any versions of 
Microsoft CRM Sales for Outlook that may be installed. If a version exists on 
the computer, the Microsoft CRM Sales for Outlook Uninstall screen appears. 
-Click Next to remove Microsoft CRM Sales for Outlook. 
-When the program has been removed, restart the computer. 


-- 
Bullitt Fitzhugh
MBS Certified Master- CRM


"knavas" wrote:

> Anyone know of the proper way to manually remove CRM for Outlook.  I went to 
> remove it, i get the message that it has to be uninstalled by the person who 
> installed it which is the user.  BUT, that user left long ago and the account 
> was deleted.  I just have not had luck finding the manual removal 
> instructions.
> -- 
> Thanks
> Knavas
0
Utf
9/19/2006 9:08:02 PM
Reply:

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