Issues printing reports in CRM 3.0

A user recently reported an issue with printing reports.  When I tried
from my machine, I am also having a problem.  We had always been able
to print in the past, so am not quite sure what the issue is and where/
when it originated.  As a temporary measure, I have advised that they
export to pdf and then print from there, but is obviously a bit
annoying.

When we try pressing the print button, nothing happens and we get the
warning sign (yellow triangle with black exclamation mark in the
bottom left corner (IE7).  Getting details for it gives the following:
Line: 20
Char: 4
Error: Object doesn't support this property or method
Code: 0
URL:
http://{DatabaseServer}/ReportServer?%2f{CompanyName}_MSCRM%2f{ReportName}&{ReportCriteria}&rs%3aCommand=Get&rc%3aGetImage=8.00.1038.00RSClientPrint.html

Does anyone have any idea what might be causing this?  I have recently
upgraded to MS Office 2007 on my machine, but it has been a long time
since I tried printing a report so my guess is that this is
irrelevant.  I'm not sure if there have been any changes on the users
machine.

Thanks!
0
willerz69 (9)
11/10/2008 2:41:23 AM
crm 35858 articles. 1 followers. Follow

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I've seen a lot of people reporting issues after installing a recent windows 
update.  no need for me to rehash the details, you can review these two 
links, although there are plenty more.

http://www.technologystudio.net/blog/post/Microsoft-Update-KB956391-breaks-Reporting-Services-ReportViewer.aspx

http://forums.microsoft.com/msdn/ShowPost.aspx?PostID=4006172&SiteID=1

Dave Ireland


"WiLLerZ" <willerz69@hotmail.com> wrote in message 
news:83cb83dd-986c-4204-9343-873abbc3f0d9@a17g2000prm.googlegroups.com...
>A user recently reported an issue with printing reports.  When I tried
> from my machine, I am also having a problem.  We had always been able
> to print in the past, so am not quite sure what the issue is and where/
> when it originated.  As a temporary measure, I have advised that they
> export to pdf and then print from there, but is obviously a bit
> annoying.
>
> When we try pressing the print button, nothing happens and we get the
> warning sign (yellow triangle with black exclamation mark in the
> bottom left corner (IE7).  Getting details for it gives the following:
> Line: 20
> Char: 4
> Error: Object doesn't support this property or method
> Code: 0
> URL:
> http://{DatabaseServer}/ReportServer?%2f{CompanyName}_MSCRM%2f{ReportName}&{ReportCriteria}&rs%3aCommand=Get&rc%3aGetImage=8.00.1038.00RSClientPrint.html
>
> Does anyone have any idea what might be causing this?  I have recently
> upgraded to MS Office 2007 on my machine, but it has been a long time
> since I tried printing a report so my guess is that this is
> irrelevant.  I'm not sure if there have been any changes on the users
> machine.
>
> Thanks! 


0
direland (470)
11/11/2008 1:45:58 AM
Thanks Dave - removing the Hotfix described in these articles fixed
the problem.
0
willerz69 (9)
11/11/2008 10:24:28 PM
Reply:

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