Inbound email linked in CRM by default

Inbound emails from outside our company are being tracked in CRM by
default.

For example, Bob@acme.com emails Alice@mycompany.com. That email,
before Alice has even opened it, is traced in CRM. I can view it in
CRM and Alice is the owner.

Alice is using CRM 3 in Outlook 2007.

This does not happen all the time. Only certain external users sending
email that includes Alice seem to be automatically tracked. If I email
Alice from my greg@gmail account, it will not be tracked. However, I
can findl little rhyme or reason to the criteria dictating what gets
tracked.

I have checked Alice's settings in Outlook --> CRM --> Don't sync all
email. What else should I look for?

Thank you,
- Greg Crowe
0
greg.crowe (29)
10/1/2008 5:31:59 PM
crm 35858 articles. 1 followers. Follow

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