Email not receiving in CRM

Hope somebody can help with this. 
I'm trying to setup CRM so that the support emails we receive are logged 
straight in. I've created a user called support in CRM, which is the domain 
name for our support email. I've run the rule deployment so that emails to 
the support get transferred to the CRM mailbox. 
So what happens is an email gets sent to support, that email is then 
transferred to the CRM mailbox. It sits in there until the 
MSCRMExRouterService does its thing then the email disappears from the CRM 
mailbox and no entry gets created in CRM. I've check the SQL table 
IncidentBase and EmailBase and there is definitley nothing happening.

Also while I'm writing this I've got another problem which isn't as 
important. I've created Queues in CRM to receive the sales emails. When I run 
the rule deployment I get the error "Queue 'Sales' cannot be resolved because 
it's email address 'abcd@abcd.com' could not be found for any user in Active 
Directory"

Thanks in advance

0
Utf
7/4/2007 11:28:00 PM
crm 35858 articles. 1 followers. Follow

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please read the implementation guide for email router
-- 
Regards,

MS CRM Certified Professional

http://microsoftcrm3.blogspot.com

Chat with me on MSN / Gmail / Skype : ID Is :.. mscrmexpert@gmail.com



"Seb" wrote:

> Hope somebody can help with this. 
> I'm trying to setup CRM so that the support emails we receive are logged 
> straight in. I've created a user called support in CRM, which is the domain 
> name for our support email. I've run the rule deployment so that emails to 
> the support get transferred to the CRM mailbox. 
> So what happens is an email gets sent to support, that email is then 
> transferred to the CRM mailbox. It sits in there until the 
> MSCRMExRouterService does its thing then the email disappears from the CRM 
> mailbox and no entry gets created in CRM. I've check the SQL table 
> IncidentBase and EmailBase and there is definitley nothing happening.
> 
> Also while I'm writing this I've got another problem which isn't as 
> important. I've created Queues in CRM to receive the sales emails. When I run 
> the rule deployment I get the error "Queue 'Sales' cannot be resolved because 
> it's email address 'abcd@abcd.com' could not be found for any user in Active 
> Directory"
> 
> Thanks in advance
> 
0
Utf
7/27/2007 10:12:08 AM
Reply:

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