E-mail Router and Mail Delivery

All,

I recently setup a router to with CRM 4.0 online but I'm running into 
problems with e-mail taking a very long time to be received. Is anyone 
running into this problem. I did see earlier posts but there was no 
solutions.

Also, does anyone know if the router handles tracking if the user is setup 
with tracking for account, lead, etc... That is not working either for me. 
Thanks in advance for your support.

Jamal
 


0
jma (41)
11/20/2008 8:07:52 PM
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When e-mail is generated through CRM, it goes into a pending status and then 
is delivered later usually about every 15 minutes.  

I don't completely understand the tracking question, sorry.

"Jamal" wrote:

> All,
> 
> I recently setup a router to with CRM 4.0 online but I'm running into 
> problems with e-mail taking a very long time to be received. Is anyone 
> running into this problem. I did see earlier posts but there was no 
> solutions.
> 
> Also, does anyone know if the router handles tracking if the user is setup 
> with tracking for account, lead, etc... That is not working either for me. 
> Thanks in advance for your support.
> 
> Jamal
>  
> 
> 
> 
0
Donna (199)
11/22/2008 2:26:05 PM
Thanks Donna.

Talked to microsoft and the temporary solution is as follow:

Edit the Microsoft.Crm.Tools.EmailAgent.xml file to change the 
ConfigUpdatePeriod to 5 minutes.
1. Stop Microsoft CRM Email Router Service.
2. Now Open the Following file in notepad: C:\Program Files\Microsoft CRM 
Email\Service\Microsoft.Crm.Tools.EmailAgent.xml
3. Change the tag to be: 300000 (THIS IS 5 MINUTES)
4. Save the File
5. Start CRM Email Router Service.

This took care of the issue but still can't track the e-mails.

Jamal

"Donna" <Donna@discussions.microsoft.com> wrote in message 
news:05538070-0520-4F45-8193-4233105DCE98@microsoft.com...
> When e-mail is generated through CRM, it goes into a pending status and 
> then
> is delivered later usually about every 15 minutes.
>
> I don't completely understand the tracking question, sorry.
>
> "Jamal" wrote:
>
>> All,
>>
>> I recently setup a router to with CRM 4.0 online but I'm running into
>> problems with e-mail taking a very long time to be received. Is anyone
>> running into this problem. I did see earlier posts but there was no
>> solutions.
>>
>> Also, does anyone know if the router handles tracking if the user is 
>> setup
>> with tracking for account, lead, etc... That is not working either for 
>> me.
>> Thanks in advance for your support.
>>
>> Jamal
>>
>>
>>
>> 


0
jma (41)
11/24/2008 5:09:31 PM
Reply:

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