Does anyone know how to cleanly log onto a workstation and uninstall CRM Sales for Outlook for all other computer users?

I am trying to clean up the old CRM 1.2 Sales for Outlook installations on 
my desktops and when I log on as administrator and go to add - remove 
programs and select the Microsoft outlook Sales for CRM in add remove 
programs and try to uninstall it gives an error that I cannot uninstall an 
application not installed. I want to do this over the weekend and I don't 
know that user names and passwords for the actual desktop users. I have CRM 
3.0 configured to automatically deploy from group policy but I think it 
needs for the old CRM junk to be removed first.

Bill Walter


0
Bill
11/19/2005 8:21:24 PM
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crm 1.2 required you to logon to the workstation of the user who would use 
crm for outlook. They also need to be local admins.

You need to request that users either leave their workstations logged in or 
leave the usernames and passwords for you.

also does each workstation only support one user?


"Bill Walter" <bwalter@resourceopt.com> wrote in message 
news:%23Dx1xiU7FHA.1184@TK2MSFTNGP12.phx.gbl...
>I am trying to clean up the old CRM 1.2 Sales for Outlook installations on 
>my desktops and when I log on as administrator and go to add - remove 
>programs and select the Microsoft outlook Sales for CRM in add remove 
>programs and try to uninstall it gives an error that I cannot uninstall an 
>application not installed. I want to do this over the weekend and I don't 
>know that user names and passwords for the actual desktop users. I have CRM 
>3.0 configured to automatically deploy from group policy but I think it 
>needs for the old CRM junk to be removed first.
>
> Bill Walter
>
> 


0
John
11/21/2005 5:33:42 AM
You could try to do a "manual" uninstall by removing the associated
directories and reg entries, but I think John's approach would be cleaner
(or even asking the users to run the uninstall themselves).

Another options owuld be to reset passwords over the weekend and then tell
the users to reset them Monday morn.

-- 

Matt Parks
MVP - Microsoft CRM


"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
message news:ebyufLm7FHA.2816@tk2msftngp13.phx.gbl...
crm 1.2 required you to logon to the workstation of the user who would use
crm for outlook. They also need to be local admins.

You need to request that users either leave their workstations logged in or
leave the usernames and passwords for you.

also does each workstation only support one user?


"Bill Walter" <bwalter@resourceopt.com> wrote in message
news:%23Dx1xiU7FHA.1184@TK2MSFTNGP12.phx.gbl...
>I am trying to clean up the old CRM 1.2 Sales for Outlook installations on
>my desktops and when I log on as administrator and go to add - remove
>programs and select the Microsoft outlook Sales for CRM in add remove
>programs and try to uninstall it gives an error that I cannot uninstall an
>application not installed. I want to do this over the weekend and I don't
>know that user names and passwords for the actual desktop users. I have CRM
>3.0 configured to automatically deploy from group policy but I think it
>needs for the old CRM junk to be removed first.
>
> Bill Walter
>
>



0
Matt
11/21/2005 3:39:30 PM
Forgot to ask bill, how many users are you talking about?

 hopefully not hundreds :-)
=========================
John O'Donnell
Microsoft CRM MVP
http://www.microsoft.com/businesssolutions/crm/community/microsoft_crm_community.mspx


"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in 
message news:ebyufLm7FHA.2816@tk2msftngp13.phx.gbl...
> crm 1.2 required you to logon to the workstation of the user who would use 
> crm for outlook. They also need to be local admins.
>
> You need to request that users either leave their workstations logged in 
> or leave the usernames and passwords for you.
>
> also does each workstation only support one user?
>
>
> "Bill Walter" <bwalter@resourceopt.com> wrote in message 
> news:%23Dx1xiU7FHA.1184@TK2MSFTNGP12.phx.gbl...
>>I am trying to clean up the old CRM 1.2 Sales for Outlook installations on 
>>my desktops and when I log on as administrator and go to add - remove 
>>programs and select the Microsoft outlook Sales for CRM in add remove 
>>programs and try to uninstall it gives an error that I cannot uninstall an 
>>application not installed. I want to do this over the weekend and I don't 
>>know that user names and passwords for the actual desktop users. I have 
>>CRM 3.0 configured to automatically deploy from group policy but I think 
>>it needs for the old CRM junk to be removed first.
>>
>> Bill Walter
>>
>>
>
> 


0
John
11/21/2005 3:53:05 PM
Reply:

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