Disable "Track in CRM" for emails

Is it possible to disable the "Track in CRM" feature in the Outlook client? I 
still want emails to be able to go out from CRM, i.e. via workflows, and I 
also want users to be able to attach other types of activities to records. I 
just don't want users to be able to promote an Outlook email up to CRM. Not 
sure if this is even possible.


jdstento (1)
11/24/2009 3:11:01 AM
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On Nov 24, 2:11=A0pm, jdstento <jdste...@discussions.microsoft.com>
> Is it possible to disable the "Track in CRM" feature in the Outlook clien=
t? I
> still want emails to be able to go out from CRM, i.e. via workflows, and =
> also want users to be able to attach other types of activities to records=
.. I
> just don't want users to be able to promote an Outlook email up to CRM. N=
> sure if this is even possible.
> Thanks.
> James

It is unusual to disable the capture of information regarding clients
for others to see as this is one of the common reasons for installing
a CRM system. Can I ask why you want to disable it?

Leon Tribe
Want to hear me talk about all things CRM? Check out my blog
or hear me tweet @leontribe
leon.tribe (293)
12/6/2009 6:30:47 PM

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Disable "Track in CRM" for emails
Is it possible to disable the "Track in CRM" feature in the Outlook client? I still want emails to be able to go out from CRM, i.e. via workflows, and I also want users to be able to attach other types of activities to records. I just don't want users to be able to promote an Outlook email up to CRM. Not sure if this is even possible. Thanks. James On Nov 24, 2:11=A0pm, jdstento <jdste...@discussions.microsoft.com> wrote: > Is it possible to disable the "Track in CRM" feature in the Outlook clien= t? I > still want emails to be able to go out from CRM...