CrystalAPS problem

I have recently reinstalled my CRM 1.2 software and attached them to an 
existing set of databases. The installation completed correctly but when I 
reboot the server the Crystal_CrystalAPS service is not started and I have 
the following two errors in the event log, firstly...

Event Type:	Error
Event Source:	Crystal_CrystalAPS
Event Category:	Services 
Event ID:	35101
Date:		01/02/2005
Time:		16:45:19
User:		N/A
Computer:	QSI-UK-CRM
The root server reported an error Initialization Failure. (Reason: Unable to 
connect to the database using the provided connection string. Reason: 
[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open database requested 

Then I get.....

Event Type:	Error
Event Source:	Crystal_CrystalAPS
Event Category:	General 
Event ID:	35730
Date:		01/02/2005
Time:		16:45:19
User:		N/A
Computer:	QSI-UK-CRM
Internal error: An unknown exception has occurred. Programmer error 
subsystem not available before use

I guess the first error is the real problem.

I have gone into the machines data sources and can see one called CE90 this 
is able to connect, it is currently configured to use the sa account on the 

The CrystalAPS service is configured to start as part of the domain admins 
group. The server is W2003 the database server is SQL Server 2000.

thanks for any help

Gil1 (13)
2/1/2005 5:15:06 PM
crm 35858 articles. 1 followers. Follow

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