Cross-Atlantic CRM Deployment Performance.

To All,

    My company, based in the U.S., is looking to deploy CRM to its Sales
force in the United Kingdom.  Initial performance testing is, of course,
grim.  What kind of data/Web mirroring or replication would be required to
improve CRM speed and reliability from the U.S. to the U.K.?  I will be
passing much of this task on to our Network Operations group when the time
comes however I would like a starting point with which to begin studying.
Any information would be most appreciated.

Thank you in advance,

Ron


0
Ron
2/1/2005 1:29:03 AM
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We have our crm servers in the states and users access from the uk with no
issues. Of course it sounds like our bandwidth is higher. What is yours?

If your bandwidth is slow then adding a crm web server to the uk office will
not help as it will have to communicate with the US based sql server. In
addition you cannot have a local sql server in the uk. For the current
releases of crm you can only have one sql server supporting all users no
matter where they are.

Also are you trying to use the web or outlook based client?

-- 
John O'Donnell
Microsoft CRM MVP
http://www.mscrmfaq.us


"Ron" <rwoodhouse@ascentmedia.com> wrote in message
news:eVftq1$BFHA.3092@TK2MSFTNGP10.phx.gbl...
> To All,
>
>     My company, based in the U.S., is looking to deploy CRM to its Sales
> force in the United Kingdom.  Initial performance testing is, of course,
> grim.  What kind of data/Web mirroring or replication would be required to
> improve CRM speed and reliability from the U.S. to the U.K.?  I will be
> passing much of this task on to our Network Operations group when the time
> comes however I would like a starting point with which to begin studying.
> Any information would be most appreciated.
>
> Thank you in advance,
>
> Ron
>
>


0
John
2/1/2005 5:58:55 AM
John,

    You're probably right, in most cases you probably have more bandwidth
available than some of our locations in the U.K.  I don't know the exact
topology of our WAN connecting our UK facilities, but I would be willing to
guess some are sharing a 1.544Mbps pipe.  I will investigate this further
with our Network Operations group.

    We are trying to give the U.K. Sales executives access to both the Web
client as well as SFO.  I did read that there are major bandwidth
requirements between the CRM Web server and the SQL server.  I was under the
impression that some sort of database replication could occure between two
SQL 2000 servers but with CRM being a first version product, and after
witnessing some of the other limitations, it would not supprise me if you
are again correct and that setting up database replication would not work
with Microsoft CRM.  I will continue to investigate this aspect as well.

Thanks again John,

Ron

"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
message news:%23eoagMCCFHA.3644@TK2MSFTNGP15.phx.gbl...
> We have our crm servers in the states and users access from the uk with no
> issues. Of course it sounds like our bandwidth is higher. What is yours?
>
> If your bandwidth is slow then adding a crm web server to the uk office
will
> not help as it will have to communicate with the US based sql server. In
> addition you cannot have a local sql server in the uk. For the current
> releases of crm you can only have one sql server supporting all users no
> matter where they are.
>
> Also are you trying to use the web or outlook based client?
>
> -- 
> John O'Donnell
> Microsoft CRM MVP
> http://www.mscrmfaq.us
>
>
> "Ron" <rwoodhouse@ascentmedia.com> wrote in message
> news:eVftq1$BFHA.3092@TK2MSFTNGP10.phx.gbl...
> > To All,
> >
> >     My company, based in the U.S., is looking to deploy CRM to its Sales
> > force in the United Kingdom.  Initial performance testing is, of course,
> > grim.  What kind of data/Web mirroring or replication would be required
to
> > improve CRM speed and reliability from the U.S. to the U.K.?  I will be
> > passing much of this task on to our Network Operations group when the
time
> > comes however I would like a starting point with which to begin
studying.
> > Any information would be most appreciated.
> >
> > Thank you in advance,
> >
> > Ron
> >
> >
>
>


0
Ron
2/1/2005 6:54:41 PM
Ron,

We have researched options for setting up "satellite" locations that would have
regional data and then would roll-up to a central location.  There are a lot of
issues with getting it to work and right now, with the current release, it's
really not feasible.

The app itself already makes use of replication, so trying to setup your own
causes conflicts between the replication settings.  Also, adding replication to
a database where the app was not setup to be "aware" of those specific
replication settings can cause problems in the app.  

We can hope that a future release will make this type of setup easier to do, but
from what I've heard, it won't be in CRM 2005.

Matt Parks
MVP - Microsoft CRM

----------------------------------------
----------------------------------------
On Tue, 1 Feb 2005 10:54:41 -0800, "Ron" <rwoodhouse@ascentmedia.com> wrote:

John,

    You're probably right, in most cases you probably have more bandwidth
available than some of our locations in the U.K.  I don't know the exact
topology of our WAN connecting our UK facilities, but I would be willing to
guess some are sharing a 1.544Mbps pipe.  I will investigate this further
with our Network Operations group.

    We are trying to give the U.K. Sales executives access to both the Web
client as well as SFO.  I did read that there are major bandwidth
requirements between the CRM Web server and the SQL server.  I was under the
impression that some sort of database replication could occure between two
SQL 2000 servers but with CRM being a first version product, and after
witnessing some of the other limitations, it would not supprise me if you
are again correct and that setting up database replication would not work
with Microsoft CRM.  I will continue to investigate this aspect as well.

Thanks again John,

Ron

"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
message news:%23eoagMCCFHA.3644@TK2MSFTNGP15.phx.gbl...
> We have our crm servers in the states and users access from the uk with no
> issues. Of course it sounds like our bandwidth is higher. What is yours?
>
> If your bandwidth is slow then adding a crm web server to the uk office
will
> not help as it will have to communicate with the US based sql server. In
> addition you cannot have a local sql server in the uk. For the current
> releases of crm you can only have one sql server supporting all users no
> matter where they are.
>
> Also are you trying to use the web or outlook based client?
>
> -- 
> John O'Donnell
> Microsoft CRM MVP
> http://www.mscrmfaq.us
>
>
> "Ron" <rwoodhouse@ascentmedia.com> wrote in message
> news:eVftq1$BFHA.3092@TK2MSFTNGP10.phx.gbl...
> > To All,
> >
> >     My company, based in the U.S., is looking to deploy CRM to its Sales
> > force in the United Kingdom.  Initial performance testing is, of course,
> > grim.  What kind of data/Web mirroring or replication would be required
to
> > improve CRM speed and reliability from the U.S. to the U.K.?  I will be
> > passing much of this task on to our Network Operations group when the
time
> > comes however I would like a starting point with which to begin
studying.
> > Any information would be most appreciated.
> >
> > Thank you in advance,
> >
> > Ron
> >
> >
>
>


0
Matt
2/1/2005 8:42:54 PM
Matt,

    Thanks for the insight and good luck with your "satellite" deployment
project.  I'm beginning to believe that unless you have a high bandwidth/low
latency connection to a given remote location, the users in that remote
location will have to accept slow performance or not use the application at
all.  As is our East Coast facilities would rate the performance of SFO as
"acceptable".  I'll be working with other groups within my department to
reduce application latencies between L.A. and the U.K. as best we can, but
it sounds like there is a limit to what can be done with this release of
MSCRM.  I'm with you in hoping Microsoft makes WAN performance as a high
priority, especially when considering global corporations.

Thanks again,

Ron

"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> wrote in message
news:67qvv0hdfrnvfn0f7m72997a6eqa7eih23@4ax.com...
> Ron,
>
> We have researched options for setting up "satellite" locations that would
have
> regional data and then would roll-up to a central location.  There are a
lot of
> issues with getting it to work and right now, with the current release,
it's
> really not feasible.
>
> The app itself already makes use of replication, so trying to setup your
own
> causes conflicts between the replication settings.  Also, adding
replication to
> a database where the app was not setup to be "aware" of those specific
> replication settings can cause problems in the app.
>
> We can hope that a future release will make this type of setup easier to
do, but
> from what I've heard, it won't be in CRM 2005.
>
> Matt Parks
> MVP - Microsoft CRM
>
> ----------------------------------------
> ----------------------------------------
> On Tue, 1 Feb 2005 10:54:41 -0800, "Ron" <rwoodhouse@ascentmedia.com>
wrote:
>
> John,
>
>     You're probably right, in most cases you probably have more bandwidth
> available than some of our locations in the U.K.  I don't know the exact
> topology of our WAN connecting our UK facilities, but I would be willing
to
> guess some are sharing a 1.544Mbps pipe.  I will investigate this further
> with our Network Operations group.
>
>     We are trying to give the U.K. Sales executives access to both the Web
> client as well as SFO.  I did read that there are major bandwidth
> requirements between the CRM Web server and the SQL server.  I was under
the
> impression that some sort of database replication could occure between two
> SQL 2000 servers but with CRM being a first version product, and after
> witnessing some of the other limitations, it would not supprise me if you
> are again correct and that setting up database replication would not work
> with Microsoft CRM.  I will continue to investigate this aspect as well.
>
> Thanks again John,
>
> Ron
>
> "John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
> message news:%23eoagMCCFHA.3644@TK2MSFTNGP15.phx.gbl...
> > We have our crm servers in the states and users access from the uk with
no
> > issues. Of course it sounds like our bandwidth is higher. What is yours?
> >
> > If your bandwidth is slow then adding a crm web server to the uk office
> will
> > not help as it will have to communicate with the US based sql server. In
> > addition you cannot have a local sql server in the uk. For the current
> > releases of crm you can only have one sql server supporting all users no
> > matter where they are.
> >
> > Also are you trying to use the web or outlook based client?
> >
> > -- 
> > John O'Donnell
> > Microsoft CRM MVP
> > http://www.mscrmfaq.us
> >
> >
> > "Ron" <rwoodhouse@ascentmedia.com> wrote in message
> > news:eVftq1$BFHA.3092@TK2MSFTNGP10.phx.gbl...
> > > To All,
> > >
> > >     My company, based in the U.S., is looking to deploy CRM to its
Sales
> > > force in the United Kingdom.  Initial performance testing is, of
course,
> > > grim.  What kind of data/Web mirroring or replication would be
required
> to
> > > improve CRM speed and reliability from the U.S. to the U.K.?  I will
be
> > > passing much of this task on to our Network Operations group when the
> time
> > > comes however I would like a starting point with which to begin
> studying.
> > > Any information would be most appreciated.
> > >
> > > Thank you in advance,
> > >
> > > Ron
> > >
> > >
> >
> >
>
>


0
Ron
2/2/2005 7:18:49 PM
Hi guys, we were trying to resolve the same problem, the bandwidth connection 
from the remote branches is only 64kbps, and it takes roughly a minute or so 
to load the pages and 30 seconds to load a record.. we were thinking of 
deploying remote app servers per location so as to miminize traffic.. any 
ideas?

we need to connect a maximum of 500 remote branches with at least 1 user per 
branch,  any ideas on how we should resolve this?.. on the initial tests, the 
delays were not acceptable..We're also looking into using MSCRM together with 
Infopath..
suggestions are welcome..
Thanks
-Mark

"John O'Donnell" wrote:

> We have our crm servers in the states and users access from the uk with no
> issues. Of course it sounds like our bandwidth is higher. What is yours?
> 
> If your bandwidth is slow then adding a crm web server to the uk office will
> not help as it will have to communicate with the US based sql server. In
> addition you cannot have a local sql server in the uk. For the current
> releases of crm you can only have one sql server supporting all users no
> matter where they are.
> 
> Also are you trying to use the web or outlook based client?
> 
> -- 
> John O'Donnell
> Microsoft CRM MVP
> http://www.mscrmfaq.us
> 
> 
> "Ron" <rwoodhouse@ascentmedia.com> wrote in message
> news:eVftq1$BFHA.3092@TK2MSFTNGP10.phx.gbl...
> > To All,
> >
> >     My company, based in the U.S., is looking to deploy CRM to its Sales
> > force in the United Kingdom.  Initial performance testing is, of course,
> > grim.  What kind of data/Web mirroring or replication would be required to
> > improve CRM speed and reliability from the U.S. to the U.K.?  I will be
> > passing much of this task on to our Network Operations group when the time
> > comes however I would like a starting point with which to begin studying.
> > Any information would be most appreciated.
> >
> > Thank you in advance,
> >
> > Ron
> >
> >
> 
> 
> 
0
Utf
2/3/2005 1:01:06 AM
Reply:

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