CRM OUtlook Client.

I have successfully installed the client.

I have gone offiline and back on line with no problems with a basic set of 
data.

Ihave now extended the data set by selecting the local data option oin the 
CRM option within outlook and gone offine with no problems.

I have then restared outlook and it uses almost 2GB or rame 80 plus percent 
of CPU and takes over 12 hours to open outlook and use it.

Has anyone got any ideas how to fix this since I have been without email for 
days since the opening ouf outlook keeps failing when connect to the LAN.

I can open outlook when offline and can use it, but can not change any of 
the CRM seetings to try and resolve the issue.

This is driving me nuts.
0
Utf
5/18/2006 9:50:02 AM
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hi Roland,

I hope the following KB may provides some assistance.

You may experience slow performance in the Microsoft CRM client for
Outlook and performance problems on the Microsoft Exchange server when
you work online in Microsoft Dynamics CRM

https://mbs.microsoft.com/knowledgebase/KBDisplay_Print.aspx?WTNTZSMNWUKNTMMYYUSKWOTVUNVLMRYSXSWTSKKQSMLXPNZM

0
Danny
5/19/2006 2:56:59 AM
Danny - can you post this solution where us non-MBS members can read it.  
We're only registered but am having the same problem as below.

Thanks

"Danny Tan" wrote:

> hi Roland,
> 
> I hope the following KB may provides some assistance.
> 
> You may experience slow performance in the Microsoft CRM client for
> Outlook and performance problems on the Microsoft Exchange server when
> you work online in Microsoft Dynamics CRM
> 
> https://mbs.microsoft.com/knowledgebase/KBDisplay_Print.aspx?WTNTZSMNWUKNTMMYYUSKWOTVUNVLMRYSXSWTSKKQSMLXPNZM
> 
> 
0
Utf
5/19/2006 3:52:02 PM
Danny,

Very interesting, I am a lrage email user mailbox of around 3GB, and also 
need to use CRM Outlook client.

Is there a way to temporarily unload the CRM client to allow me to get 
outlook open to start clering up my mail box?

I will get my technical guys to look at the article in detail, I will also 
strat to trim my mailbox and will let you know how it all goes.

Cheers,
Roland.

"Danny Tan" wrote:

> hi Roland,
> 
> I hope the following KB may provides some assistance.
> 
> You may experience slow performance in the Microsoft CRM client for
> Outlook and performance problems on the Microsoft Exchange server when
> you work online in Microsoft Dynamics CRM
> 
> https://mbs.microsoft.com/knowledgebase/KBDisplay_Print.aspx?WTNTZSMNWUKNTMMYYUSKWOTVUNVLMRYSXSWTSKKQSMLXPNZM
> 
> 
0
Utf
5/19/2006 6:13:02 PM
SYMPTOMS
When you work online in Microsoft Dynamics CRM, you may experience one
or more of the following symptoms:=B7 Slow performance in the Microsoft
Dynamics CRM client for Microsoft Office Outlook
=B7 Slow performance of the Microsoft Exchange server
=B7 Frequent retrieval of data from the Microsoft Exchange server by
the client computer
=B7 An additional load on the Microsoft Exchange server when several
Microsoft CRM desktop clients or Microsoft CRM laptop clients log on to
Outlook

 Back to the top

CAUSE
This problem occurs because you have many e-mail messages in the Inbox
or in Inbox-related folders in Microsoft Outlook. These related folders
include the Tasks folder, the Sent Items folder, sub-folders of the
Inbox, and the Deleted Items folder.

Microsoft Dynamics CRM 3.0 has a new auto-tagging feature that tags
e-mail for automatic tracking. When Microsoft CRM is tracking e-mail,
the icon for the message changes.

Consider the following scenarios.
 Back to the top

Scenario 1
=B7 User One is a user on a Microsoft CRM client computer.
=B7 User One sends an e-mail message to a customer.
=B7 The message is tracked in Microsoft CRM.
=B7 The customer replies to the message.
A copy of the e-mail message is added in Microsoft CRM and in the Inbox
for User One. The e-mail message in User One's Inbox is tracked in
Microsoft CRM.
 Back to the top

Scenario 2
=B7 User One and User Two are users on Microsoft CRM client computers.
=B7 A customer sends an e-mail message to User One and copies the
message to User Two.
=B7 User One turns on e-mail tracking for the message in Microsoft CRM.

The auto-tagging feature updates User Two's Inbox to reflect that the
e-mail is being tracked in Microsoft CRM.

In both scenarios, the load on the client computers and on the
Microsoft Exchange server is heavy if the number of e-mail messages
that are in a client Inbox is too large. This heavy load occurs because
of the large number of MAPI calls that identify each e-mail message.
 Back to the top

RESOLUTION
To resolve this problem, use one of the following methods.
 Back to the top

Method 1
Disable the e-mail auto-tagging feature for all Microsoft CRM users. To
do this, follow these steps:1. Start the Microsoft CRM server as a CRM
administrator user.
2=2E Click Settings, click Organization Settings, and then click System
Settings.
3=2E In the System Settings dialog box, click the Outlook Synchronization
tab.
4=2E In the Check for promoted e-mail every field, type 9999.
5=2E In the Perform additional checks for promoted e-mails when new
e-mail is received box, click No.
6=2E Click OK.
7=2E Restart each Microsoft CRM client.
Note If the value in the Check for promoted e-mail every field is 9999,
the Microsoft CRM client for Outlook disables the auto-tagging feature.
When the Microsoft Dynamics CRM client for Outlook is closed and
restarted, the clock starts at "1." To enable the auto-tagging feature,
you must keep the client open for slightly less than one week.

After you disable the auto-tagging feature, consider the scenarios from
the "Cause" section again.

In scenario 1, the e-mail message arrives in User One's Inbox in
Microsoft CRM, and the Microsoft CRM client for Outlook automatically
tracks the message. However, the icon does not change as expected. If
User One clicks Track in CRM, the Microsoft CRM client for Outlook
recognizes that the message is already being tracked in Microsoft CRM.
Therefore, the Microsoft CRM client for Outlook does not create a
duplicate in Microsoft CRM.

In scenario 2, the e-mail message that is in User Two's Inbox is
tracked in Microsoft CRM. However, the icon does not change as
expected. If User Two clicks Track in CRM, the Microsoft CRM client for
Outlook recognizes that the message is already being tracked by another
user. Therefore, the Microsoft CRM client for Outlook does not create a
duplicate in Microsoft CRM.
 Back to the top

Method 2
Disable the auto-tagging feature for each specific user who has many
e-mail messages in the Inbox.

Warning Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system.
Microsoft cannot guarantee that these problems can be solved. Modify
the registry at your own risk.1. On the Microsoft CRM client computer,
close Outlook.
2=2E Click Start, click Run, type Regedit, and then click OK.
3=2E In Registry Editor, select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
4=2E Right-click MSCRMClient, point to New, and then click DWORD Value to
create a new value.
5=2E Change the name of the value to TagDisabled.
6=2E Double-click TagDisabled.
7=2E In the Value data field, type 1. Then click OK.
8=2E On the File menu, click Exit.
9=2E Restart the client.

 Back to the top

Method 3
Reduce the number of e-mail messages that are in the Inbox. The optimal
number of messages for an Inbox or for a related folder is 1,000 or
fewer.

You can use performance monitoring on the system to determine the
optimal number of e-mail messages for an Inbox and for a related
folder. Additionally, you can use performance monitoring to examine
related processes in Microsoft CRM.
 Back to the top

STATUS
Microsoft has confirmed that this is a problem in the Microsoft
products that are listed in the "Applies to" section.
 Back to the top


---------------------------------------------------------------------------=
-----

APPLIES TO
=B7 Microsoft CRM client for Microsoft Office Outlook, when used with:
    Microsoft Dynamics CRM 3.0


 Back to the top

Keywords:  kbmbsemail kbtshoot kbmbspartner kberrmsg kbmbsmigrate kbprb
KB916566=20

 Back to the top

0
Aami
5/19/2006 7:16:32 PM
You might want to consider accessing your mail box via Outlook Web Access 
(OWA). ;-)


"Roland Moore" <RolandMoore@discussions.microsoft.com> wrote in message 
news:D97442E6-29BC-4941-9AE8-A22547B1F967@microsoft.com...
> Danny,
>
> Very interesting, I am a lrage email user mailbox of around 3GB, and also
> need to use CRM Outlook client.
>
> Is there a way to temporarily unload the CRM client to allow me to get
> outlook open to start clering up my mail box?
>
> I will get my technical guys to look at the article in detail, I will also
> strat to trim my mailbox and will let you know how it all goes.
>
> Cheers,
> Roland.
>
> "Danny Tan" wrote:
>
>> hi Roland,
>>
>> I hope the following KB may provides some assistance.
>>
>> You may experience slow performance in the Microsoft CRM client for
>> Outlook and performance problems on the Microsoft Exchange server when
>> you work online in Microsoft Dynamics CRM
>>
>> https://mbs.microsoft.com/knowledgebase/KBDisplay_Print.aspx?WTNTZSMNWUKNTMMYYUSKWOTVUNVLMRYSXSWTSKKQSMLXPNZM
>>
>> 


0
Daniel
5/20/2006 9:40:46 AM
Danny,

Nice try, but not much use for someone dealing with lots of clients who is 
on the road 3 out of 5 days.

Any chance of the underlying technology getting a bit slicker?

Cheers,
Roland.

"Daniel Tan" wrote:

> You might want to consider accessing your mail box via Outlook Web Access 
> (OWA). ;-)
> 
> 
> "Roland Moore" <RolandMoore@discussions.microsoft.com> wrote in message 
> news:D97442E6-29BC-4941-9AE8-A22547B1F967@microsoft.com...
> > Danny,
> >
> > Very interesting, I am a lrage email user mailbox of around 3GB, and also
> > need to use CRM Outlook client.
> >
> > Is there a way to temporarily unload the CRM client to allow me to get
> > outlook open to start clering up my mail box?
> >
> > I will get my technical guys to look at the article in detail, I will also
> > strat to trim my mailbox and will let you know how it all goes.
> >
> > Cheers,
> > Roland.
> >
> > "Danny Tan" wrote:
> >
> >> hi Roland,
> >>
> >> I hope the following KB may provides some assistance.
> >>
> >> You may experience slow performance in the Microsoft CRM client for
> >> Outlook and performance problems on the Microsoft Exchange server when
> >> you work online in Microsoft Dynamics CRM
> >>
> >> https://mbs.microsoft.com/knowledgebase/KBDisplay_Print.aspx?WTNTZSMNWUKNTMMYYUSKWOTVUNVLMRYSXSWTSKKQSMLXPNZM
> >>
> >> 
> 
> 
> 
0
Utf
5/22/2006 9:42:02 AM
Try this to to unload the CRM add-in in Outlook.

In Outlook, go to Tools>>Options>>Other>>Advanced Otions>>COM Add Ins,
then REMOVE the Microsoft CRM for Outlook Add In. Close Outlook.

To re-add the CRM add-in, go back to the COM addins and add
crmaddin.dll from the Client Install Folder at
Client\PFiles\MSCRM\Client\bin

Good luck!

0
Danny
5/23/2006 2:19:15 AM
Hi Danny,


What's the reason to unload and then add CRM again?
Workaround? 

Gr.
Robin

"Danny Tan" wrote:

> Try this to to unload the CRM add-in in Outlook.
> 
> In Outlook, go to Tools>>Options>>Other>>Advanced Otions>>COM Add Ins,
> then REMOVE the Microsoft CRM for Outlook Add In. Close Outlook.
> 
> To re-add the CRM add-in, go back to the COM addins and add
> crmaddin.dll from the Client Install Folder at
> Client\PFiles\MSCRM\Client\bin
> 
> Good luck!
> 
> 
0
Utf
6/27/2006 7:31:02 AM
Reply:

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