CRM Install Error 2755

We are trying to install Microsoft CRM, and we are constantly getting
the same errors no matter what we do. The errors are as follows:

Event Type:	Error
Event Source:	MsiInstaller
Event Category:	None
Event ID:	1013
Date:		07/09/2003
Time:		17:39:28
User:		N/A
Computer:	CRM-LAPTOP
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINNT\System32\msi.dll
Function: 0x4c6463

EAX:00000000  EBX:00076A24  ECX:004348D0  EDX:0055E380  ESI:01951094 
CS:EIP:001B:004C6463 SS:ESP:0023:00F8E4CC  EBP:00F8E534
DS:0023  ES:0023  FS:0038  GS:0000

Call stack:
Address   Frame
004C6463  00F8E534 0
 -- 0x019890D4 0x00000000 0x01AE3EB0 0x004D2601
004C8C8A  00F8E55C 0
 -- 0x019890D4 0x01AE3EB0 0x004D2601 0x01951094
004C95E6  00F8E5E4 0
 -- 0x01951000 0x00000001 0x018D966C 0x00000000
004B4BFA  00F8E608 0
 -- 0x019498AC 0x01949798 0x01963554 0x018D966C
004C895E  00F8E644 0
 -- 0x000AE008 0x01978FAC 0x00F8E684 0x004EA6C8

Event Type:	Error
Event Source:	MsiInstaller
Event Category:	None
Event ID:	10005
Date:		07/09/2003
Time:		17:39:41
User:		N/A
Computer:	CRM_LAPTOP
Product: Microsoft Customer Relationship Management Server -- Internal
Error 2755. 995, C:\Source\CRM-Server\server.msi

This error always occurs after some database installation, which seems
to succeed, then it installs the files for CRM, and gets stuck on the
file "Microsoft.CRM.Proxy.dll"

We tried installing this with W2K SP4, SQLServer 2000 SP3, Exchange
2000 SP 3, with everything installed on the same computer.

If anyone has any ideas, we'd appreciate it.

Please reply to the group.

Avi & Amir
alandy (1)
9/7/2003 2:57:03 PM
crm 35858 articles. 1 followers. Follow

1 Replies

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That looks familiar. Two items to check:

1. Make sure your server does not have the .Net Framework 1.1
installed. CRM only supports 1.0 with the service pack (available on
the CD).

2. Make sure you are installing from the CD splash screen, not the Msi

J Wolfgang Goerlich
9/7/2003 8:35:07 PM

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