CRM / Crystal Install error

Just wondering if anyone is having the same install 
problem I am and if there is a solution. 
I am installing CRM on it's own server and using an 
existing SQL server. CRM installs to the default instance 
of SQL which is good but half-way through the install when 
it tries to setup Crystal Reports I get the error "Failed 
to install CRM Server Unknown error 80040e14" When I check 
the SQL logs I find that the Crystal APS service is trying 
to log into the SQL server on a Anonymous account? SQL log 
reports "Logon for NT Authority/Anonymous, access denied".
Everything goes great up until this point where it looks 
like Crystal just doesn't want to install. I am suspecting 
some sort of SQL problem, but why would the initial 
install of CRM work and install just fine and not just 
this Crystal part?

Thanks for any help.

CS.

0
CS
10/22/2003 7:21:24 PM
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Do you have more than 1 Domain controller?  This error is commonly caused by
1 of 2 problems:

1) A previous uninstall left the DB files on the server

2) AD changes that are made during the install aren't replicated in time so
the autnetication fails.

Basically, you need to force a manual replication of AD while the install is
running.  This should be done at the point where it begins to run the DL
scripts.

Matt

"CS" <anon@reply.here> wrote in message
news:026e01c398d1$aedf6a50$a401280a@phx.gbl...
Just wondering if anyone is having the same install
problem I am and if there is a solution.
I am installing CRM on it's own server and using an
existing SQL server. CRM installs to the default instance
of SQL which is good but half-way through the install when
it tries to setup Crystal Reports I get the error "Failed
to install CRM Server Unknown error 80040e14" When I check
the SQL logs I find that the Crystal APS service is trying
to log into the SQL server on a Anonymous account? SQL log
reports "Logon for NT Authority/Anonymous, access denied".
Everything goes great up until this point where it looks
like Crystal just doesn't want to install. I am suspecting
some sort of SQL problem, but why would the initial
install of CRM work and install just fine and not just
this Crystal part?

Thanks for any help.

CS.


0
Matt
10/22/2003 8:13:39 PM
Yes we have more than one DC but we have turned them all 
off while installing CRM. The installation of CRM actually 
installs and we get the "sucessfully installed CRM" 
message at the end but the Crystal portion of the setup 
for the DSN has failed, meaning that Crystal is trying to 
log into the SQL server but fails and we get the NT 
AUTHORITY/ANONYMOUS login failed error.

>-----Original Message-----
>Do you have more than 1 Domain controller?  This error is 
commonly caused by
>1 of 2 problems:
>
>1) A previous uninstall left the DB files on the server
>
>2) AD changes that are made during the install aren't 
replicated in time so
>the autnetication fails.
>
>Basically, you need to force a manual replication of AD 
while the install is
>running.  This should be done at the point where it 
begins to run the DL
>scripts.
>
>Matt
>

0
anonymous
10/28/2003 10:18:23 PM
Reply:

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