CRM 4.0 BUG

Hi,


CRM 4.0 open's a window "Blank" in each record or
opening spot and asks me if I want to open or save the file?
Has anybody knowledge of this bug?

Thanks
Bernard
0
info678 (19)
8/20/2008 8:53:53 AM
crm 35858 articles. 1 followers. Follow

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We had this issue. After talking with MS support, we were told this.......

From MS.... "we are seeing this issue after IE update 953838 has been 
installed on a machine. We are still looking into this, but we have a 
workaround of adding content to the blank.aspx page. Please follow the steps 
and update the case with the results."

As a temporary workaround, please edit the blank.aspx file so it contains 
some data.  The blank.aspx file can be found under the CRMWeb\_root 
directory.  

For example:

Test
<% Response.Expires = 1440; %>
<% Response.Cache.SetCacheability(HttpCacheability.Public); %>

You will need to clear temporarily internet files and reset IIS in order for 
this change to take effect.  


That did not work for us so we were also sent this. The first suggestion 
worked. ............



1.	Add text into Blank.aspx (you must reset IIS as well with this workaround)
Example of text you could use:
•         Insert "Please ignore this page; it will refresh shortly."
•         Insert a period (.)
•         I also believe that you may be able to place an html tag rather 
than text <HTML></HTML>.  Doing this should prevent the text from showing.  
Test
<% Response.Expires = 1440; %>
<% Response.Cache.SetCacheability(HttpCacheability.Public); %>


2.	Register ASPX file with IE as per http://support.microsoft.com/kb/905703/ 
When we tested this in our environment we were able to toggle on and off 
using this change:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\AttachmentExecute\{0002DF01-0000-0000-C000-000000000046}]
"aspx_auto_file"=hex(0):

3.	Upgrade to IE7

4.	Force IE to read blank.aspx from IIS server each time rather than from 
its local cache (Tools ->> Internet Options ->> General ->> Settings ->> 
Check for newer versions of stored pages ->> Every time I visit the web 
page).  The downfall to this option is that users with a slower connection 
will notice CRM being slower at times.







"info@alsaceformation.fr" wrote:

> Hi,
> 
> 
> CRM 4.0 open's a window "Blank" in each record or
> opening spot and asks me if I want to open or save the file?
> Has anybody knowledge of this bug?
> 
> Thanks
> Bernard
> 
0
Mrleo (10)
8/29/2008 2:52:01 PM
Reply:

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