CRM 3.0 internal recipients don't recieve mails

Hi everybody...

We've installed CRM 3.0, including the Exchange Route Component on an 
Exchange Server 2003. Inbound and outbound mails, mail tracking and so on are 
working correctly, but if someone sends an email using the CRM WebInterface 
or the CRM Outlook Client and uses an email-recipient of our internal domain 
(e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is not 
send.
An activity that describes that email ist correctly generated by the CRM, 
but the mail itself is not send to any of the listed recipients, if at least 
one of them belongs to our domain. 

Does anybody no how to solve that behaviour or where i could check 
concerning settings?

Regards,
Mario Schymura
0
Utf
4/18/2006 10:54:01 AM
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Hi Mario,
  I think the problem is in Exchange.
Does the Exchange server work correctly to send email (without CRM) ?
Is your Exchange is your domain ? Maybe it can be dns problem..

You can check:
- the new email item created in CRM, by check your activities type of 
email. You have to see the email message with the CRM code in the 
subject ( like "test message CRM:0001001")
- the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log

bye
Roberto


Mario Schymura wrote:
> Hi everybody...
> 
> We've installed CRM 3.0, including the Exchange Route Component on an 
> Exchange Server 2003. Inbound and outbound mails, mail tracking and so on are 
> working correctly, but if someone sends an email using the CRM WebInterface 
> or the CRM Outlook Client and uses an email-recipient of our internal domain 
> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is not 
> send.
> An activity that describes that email ist correctly generated by the CRM, 
> but the mail itself is not send to any of the listed recipients, if at least 
> one of them belongs to our domain. 
> 
> Does anybody no how to solve that behaviour or where i could check 
> concerning settings?
> 
> Regards,
> Mario Schymura
0
Roberto
4/18/2006 12:30:40 PM
Hi Roberto

I checked for an activity and it was created, as i posted initially. 
Strangly the generated email Activity does not appear in the exchange-log 
file, therefore it's cleary that it does not reach the recipient ;-)

Finally the questen remains, why does the Exchange Server not send mails to 
internal recipients?

Greetz Mario

"Roberto Nocera" wrote:

> Hi Mario,
>   I think the problem is in Exchange.
> Does the Exchange server work correctly to send email (without CRM) ?
> Is your Exchange is your domain ? Maybe it can be dns problem..
> 
> You can check:
> - the new email item created in CRM, by check your activities type of 
> email. You have to see the email message with the CRM code in the 
> subject ( like "test message CRM:0001001")
> - the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log
> 
> bye
> Roberto
> 
> 
> Mario Schymura wrote:
> > Hi everybody...
> > 
> > We've installed CRM 3.0, including the Exchange Route Component on an 
> > Exchange Server 2003. Inbound and outbound mails, mail tracking and so on are 
> > working correctly, but if someone sends an email using the CRM WebInterface 
> > or the CRM Outlook Client and uses an email-recipient of our internal domain 
> > (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is not 
> > send.
> > An activity that describes that email ist correctly generated by the CRM, 
> > but the mail itself is not send to any of the listed recipients, if at least 
> > one of them belongs to our domain. 
> > 
> > Does anybody no how to solve that behaviour or where i could check 
> > concerning settings?
> > 
> > Regards,
> > Mario Schymura
> 
0
Utf
4/18/2006 1:29:02 PM
Hi Mario,
Does your Exchange server is in your domain ?
Perhaps there are problem with dns ?

Do you have enable all tracking log in Exchange ?
If you send a normal email to an internal user, it works ?
  bye
Roberto


Mario Schymura wrote:
> Hi Roberto
> 
> I checked for an activity and it was created, as i posted initially. 
> Strangly the generated email Activity does not appear in the exchange-log 
> file, therefore it's cleary that it does not reach the recipient ;-)
> 
> Finally the questen remains, why does the Exchange Server not send mails to 
> internal recipients?
> 
> Greetz Mario
> 
> "Roberto Nocera" wrote:
> 
>> Hi Mario,
>>   I think the problem is in Exchange.
>> Does the Exchange server work correctly to send email (without CRM) ?
>> Is your Exchange is your domain ? Maybe it can be dns problem..
>>
>> You can check:
>> - the new email item created in CRM, by check your activities type of 
>> email. You have to see the email message with the CRM code in the 
>> subject ( like "test message CRM:0001001")
>> - the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log
>>
>> bye
>> Roberto
>>
>>
>> Mario Schymura wrote:
>>> Hi everybody...
>>>
>>> We've installed CRM 3.0, including the Exchange Route Component on an 
>>> Exchange Server 2003. Inbound and outbound mails, mail tracking and so on are 
>>> working correctly, but if someone sends an email using the CRM WebInterface 
>>> or the CRM Outlook Client and uses an email-recipient of our internal domain 
>>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is not 
>>> send.
>>> An activity that describes that email ist correctly generated by the CRM, 
>>> but the mail itself is not send to any of the listed recipients, if at least 
>>> one of them belongs to our domain. 
>>>
>>> Does anybody no how to solve that behaviour or where i could check 
>>> concerning settings?
>>>
>>> Regards,
>>> Mario Schymura
0
Roberto
4/18/2006 4:54:17 PM
Sorry for asking the obvious, but does email to external recipients work? 
it is possible you have the SMTP settings for the system set to the degfault 
settings and that SMTP on the CRM server is not configured.  You can run a 
"Repair" installation and point CRM tot he SMTP service on the Exchange 
server.

-- 

Matt Parks
MVP - Microsoft CRM


"Roberto Nocera" <roberto.nocera@msnews.microsoft.com> wrote in message 
news:Otdw8iwYGHA.1180@TK2MSFTNGP03.phx.gbl...
Hi Mario,
Does your Exchange server is in your domain ?
Perhaps there are problem with dns ?

Do you have enable all tracking log in Exchange ?
If you send a normal email to an internal user, it works ?
  bye
Roberto


Mario Schymura wrote:
> Hi Roberto
>
> I checked for an activity and it was created, as i posted initially.
> Strangly the generated email Activity does not appear in the exchange-log
> file, therefore it's cleary that it does not reach the recipient ;-)
>
> Finally the questen remains, why does the Exchange Server not send mails 
> to
> internal recipients?
>
> Greetz Mario
>
> "Roberto Nocera" wrote:
>
>> Hi Mario,
>>   I think the problem is in Exchange.
>> Does the Exchange server work correctly to send email (without CRM) ?
>> Is your Exchange is your domain ? Maybe it can be dns problem..
>>
>> You can check:
>> - the new email item created in CRM, by check your activities type of
>> email. You have to see the email message with the CRM code in the
>> subject ( like "test message CRM:0001001")
>> - the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log
>>
>> bye
>> Roberto
>>
>>
>> Mario Schymura wrote:
>>> Hi everybody...
>>>
>>> We've installed CRM 3.0, including the Exchange Route Component on an
>>> Exchange Server 2003. Inbound and outbound mails, mail tracking and so 
>>> on are
>>> working correctly, but if someone sends an email using the CRM 
>>> WebInterface
>>> or the CRM Outlook Client and uses an email-recipient of our internal 
>>> domain
>>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is 
>>> not
>>> send.
>>> An activity that describes that email ist correctly generated by the 
>>> CRM,
>>> but the mail itself is not send to any of the listed recipients, if at 
>>> least
>>> one of them belongs to our domain.
>>>
>>> Does anybody no how to solve that behaviour or where i could check
>>> concerning settings?
>>>
>>> Regards,
>>> Mario Schymura 


0
Matt
4/18/2006 6:32:30 PM
HI Mark.

Sorry that i forgot to mention it: sure, mail to external recipients works. 
Therefore it's kind of a mistery to me that internal mails are not delivered 
by the Exchange Server.

We got 2 domain controllers: On the first one the CRM 3.0 is installed. On 
the second one the Exchange Server 2003 runs, with installed & configured CRM 
Mail Router. Internal mails are tracked correctly, but not send. External 
mails are tracked and send correctly.

Got more ideas? I own up to be a little bit helpless.


"Matt Parks" wrote:

> Sorry for asking the obvious, but does email to external recipients work? 
> it is possible you have the SMTP settings for the system set to the degfault 
> settings and that SMTP on the CRM server is not configured.  You can run a 
> "Repair" installation and point CRM tot he SMTP service on the Exchange 
> server.
> 
> -- 
> 
> Matt Parks
> MVP - Microsoft CRM
> 
> 
> "Roberto Nocera" <roberto.nocera@msnews.microsoft.com> wrote in message 
> news:Otdw8iwYGHA.1180@TK2MSFTNGP03.phx.gbl...
> Hi Mario,
> Does your Exchange server is in your domain ?
> Perhaps there are problem with dns ?
> 
> Do you have enable all tracking log in Exchange ?
> If you send a normal email to an internal user, it works ?
>   bye
> Roberto
> 
> 
> Mario Schymura wrote:
> > Hi Roberto
> >
> > I checked for an activity and it was created, as i posted initially.
> > Strangly the generated email Activity does not appear in the exchange-log
> > file, therefore it's cleary that it does not reach the recipient ;-)
> >
> > Finally the questen remains, why does the Exchange Server not send mails 
> > to
> > internal recipients?
> >
> > Greetz Mario
> >
> > "Roberto Nocera" wrote:
> >
> >> Hi Mario,
> >>   I think the problem is in Exchange.
> >> Does the Exchange server work correctly to send email (without CRM) ?
> >> Is your Exchange is your domain ? Maybe it can be dns problem..
> >>
> >> You can check:
> >> - the new email item created in CRM, by check your activities type of
> >> email. You have to see the email message with the CRM code in the
> >> subject ( like "test message CRM:0001001")
> >> - the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log
> >>
> >> bye
> >> Roberto
> >>
> >>
> >> Mario Schymura wrote:
> >>> Hi everybody...
> >>>
> >>> We've installed CRM 3.0, including the Exchange Route Component on an
> >>> Exchange Server 2003. Inbound and outbound mails, mail tracking and so 
> >>> on are
> >>> working correctly, but if someone sends an email using the CRM 
> >>> WebInterface
> >>> or the CRM Outlook Client and uses an email-recipient of our internal 
> >>> domain
> >>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is 
> >>> not
> >>> send.
> >>> An activity that describes that email ist correctly generated by the 
> >>> CRM,
> >>> but the mail itself is not send to any of the listed recipients, if at 
> >>> least
> >>> one of them belongs to our domain.
> >>>
> >>> Does anybody no how to solve that behaviour or where i could check
> >>> concerning settings?
> >>>
> >>> Regards,
> >>> Mario Schymura 
> 
> 
> 
0
Utf
4/19/2006 7:42:03 AM
It could still boil down to the SMTP config.  If you are using the SMTP 
service on the CRM server, then it might not resolve through your Exchange 
box.  Try running a "Repair" install on CRM and tell CRM to use SMTP on the 
Exchange box.

-- 

Matt Parks
MVP - Microsoft CRM


"Mario Schymura" <MarioSchymura@discussions.microsoft.com> wrote in message 
news:15C6321F-6717-41A4-A56C-388C882465BC@microsoft.com...
HI Mark.

Sorry that i forgot to mention it: sure, mail to external recipients works.
Therefore it's kind of a mistery to me that internal mails are not delivered
by the Exchange Server.

We got 2 domain controllers: On the first one the CRM 3.0 is installed. On
the second one the Exchange Server 2003 runs, with installed & configured 
CRM
Mail Router. Internal mails are tracked correctly, but not send. External
mails are tracked and send correctly.

Got more ideas? I own up to be a little bit helpless.


"Matt Parks" wrote:

> Sorry for asking the obvious, but does email to external recipients work?
> it is possible you have the SMTP settings for the system set to the 
> degfault
> settings and that SMTP on the CRM server is not configured.  You can run a
> "Repair" installation and point CRM tot he SMTP service on the Exchange
> server.
>
> -- 
>
> Matt Parks
> MVP - Microsoft CRM
>
>
> "Roberto Nocera" <roberto.nocera@msnews.microsoft.com> wrote in message
> news:Otdw8iwYGHA.1180@TK2MSFTNGP03.phx.gbl...
> Hi Mario,
> Does your Exchange server is in your domain ?
> Perhaps there are problem with dns ?
>
> Do you have enable all tracking log in Exchange ?
> If you send a normal email to an internal user, it works ?
>   bye
> Roberto
>
>
> Mario Schymura wrote:
> > Hi Roberto
> >
> > I checked for an activity and it was created, as i posted initially.
> > Strangly the generated email Activity does not appear in the 
> > exchange-log
> > file, therefore it's cleary that it does not reach the recipient ;-)
> >
> > Finally the questen remains, why does the Exchange Server not send mails
> > to
> > internal recipients?
> >
> > Greetz Mario
> >
> > "Roberto Nocera" wrote:
> >
> >> Hi Mario,
> >>   I think the problem is in Exchange.
> >> Does the Exchange server work correctly to send email (without CRM) ?
> >> Is your Exchange is your domain ? Maybe it can be dns problem..
> >>
> >> You can check:
> >> - the new email item created in CRM, by check your activities type of
> >> email. You have to see the email message with the CRM code in the
> >> subject ( like "test message CRM:0001001")
> >> - the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log
> >>
> >> bye
> >> Roberto
> >>
> >>
> >> Mario Schymura wrote:
> >>> Hi everybody...
> >>>
> >>> We've installed CRM 3.0, including the Exchange Route Component on an
> >>> Exchange Server 2003. Inbound and outbound mails, mail tracking and so
> >>> on are
> >>> working correctly, but if someone sends an email using the CRM
> >>> WebInterface
> >>> or the CRM Outlook Client and uses an email-recipient of our internal
> >>> domain
> >>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is
> >>> not
> >>> send.
> >>> An activity that describes that email ist correctly generated by the
> >>> CRM,
> >>> but the mail itself is not send to any of the listed recipients, if at
> >>> least
> >>> one of them belongs to our domain.
> >>>
> >>> Does anybody no how to solve that behaviour or where i could check
> >>> concerning settings?
> >>>
> >>> Regards,
> >>> Mario Schymura
>
>
> 


0
Matt
4/19/2006 5:44:13 PM
Hi Matt

Thanks for your help, now it works.

In Detail the following situation occured:
1. Installation of CRM 3.0, SMTP Configuration: Authentication set to 
anonym, because the Exchange Account for CRM was not yet created at that 
point.
2. Creation of Domain Account for MailTracking and creation of Mailbox
3. Internal Mails do not reach their recipients, because as CRM is 
configured at that point, it can't authenticate at the Exchange Server and 
therefore could not send Mails.
4. Done a repair installation and changed the SMTP settings to use the 
created Domain Account to authenticate at Exchange Server

Problem solved :-)

Regard
Mario Schymura

"Matt Parks" wrote:

> It could still boil down to the SMTP config.  If you are using the SMTP 
> service on the CRM server, then it might not resolve through your Exchange 
> box.  Try running a "Repair" install on CRM and tell CRM to use SMTP on the 
> Exchange box.
> 
> -- 
> 
> Matt Parks
> MVP - Microsoft CRM
> 
> 
> "Mario Schymura" <MarioSchymura@discussions.microsoft.com> wrote in message 
> news:15C6321F-6717-41A4-A56C-388C882465BC@microsoft.com...
> HI Mark.
> 
> Sorry that i forgot to mention it: sure, mail to external recipients works.
> Therefore it's kind of a mistery to me that internal mails are not delivered
> by the Exchange Server.
> 
> We got 2 domain controllers: On the first one the CRM 3.0 is installed. On
> the second one the Exchange Server 2003 runs, with installed & configured 
> CRM
> Mail Router. Internal mails are tracked correctly, but not send. External
> mails are tracked and send correctly.
> 
> Got more ideas? I own up to be a little bit helpless.
> 
> 
> "Matt Parks" wrote:
> 
> > Sorry for asking the obvious, but does email to external recipients work?
> > it is possible you have the SMTP settings for the system set to the 
> > degfault
> > settings and that SMTP on the CRM server is not configured.  You can run a
> > "Repair" installation and point CRM tot he SMTP service on the Exchange
> > server.
> >
> > -- 
> >
> > Matt Parks
> > MVP - Microsoft CRM
> >
> >
> > "Roberto Nocera" <roberto.nocera@msnews.microsoft.com> wrote in message
> > news:Otdw8iwYGHA.1180@TK2MSFTNGP03.phx.gbl...
> > Hi Mario,
> > Does your Exchange server is in your domain ?
> > Perhaps there are problem with dns ?
> >
> > Do you have enable all tracking log in Exchange ?
> > If you send a normal email to an internal user, it works ?
> >   bye
> > Roberto
> >
> >
> > Mario Schymura wrote:
> > > Hi Roberto
> > >
> > > I checked for an activity and it was created, as i posted initially.
> > > Strangly the generated email Activity does not appear in the 
> > > exchange-log
> > > file, therefore it's cleary that it does not reach the recipient ;-)
> > >
> > > Finally the questen remains, why does the Exchange Server not send mails
> > > to
> > > internal recipients?
> > >
> > > Greetz Mario
> > >
> > > "Roberto Nocera" wrote:
> > >
> > >> Hi Mario,
> > >>   I think the problem is in Exchange.
> > >> Does the Exchange server work correctly to send email (without CRM) ?
> > >> Is your Exchange is your domain ? Maybe it can be dns problem..
> > >>
> > >> You can check:
> > >> - the new email item created in CRM, by check your activities type of
> > >> email. You have to see the email message with the CRM code in the
> > >> subject ( like "test message CRM:0001001")
> > >> - the Exchange log files in C:\Program Files\Exchsrvr\<server name>.log
> > >>
> > >> bye
> > >> Roberto
> > >>
> > >>
> > >> Mario Schymura wrote:
> > >>> Hi everybody...
> > >>>
> > >>> We've installed CRM 3.0, including the Exchange Route Component on an
> > >>> Exchange Server 2003. Inbound and outbound mails, mail tracking and so
> > >>> on are
> > >>> working correctly, but if someone sends an email using the CRM
> > >>> WebInterface
> > >>> or the CRM Outlook Client and uses an email-recipient of our internal
> > >>> domain
> > >>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail is
> > >>> not
> > >>> send.
> > >>> An activity that describes that email ist correctly generated by the
> > >>> CRM,
> > >>> but the mail itself is not send to any of the listed recipients, if at
> > >>> least
> > >>> one of them belongs to our domain.
> > >>>
> > >>> Does anybody no how to solve that behaviour or where i could check
> > >>> concerning settings?
> > >>>
> > >>> Regards,
> > >>> Mario Schymura
> >
> >
> > 
> 
> 
> 
0
Utf
4/21/2006 9:03:02 AM
Glad you got it working.  The SMTP config is not intuitive and the reqs 
unfortunately vary from install to install.  Sometimes trial & error with 
the settings is all you can do.

-- 

Matt Parks
MVP - Microsoft CRM


"Mario Schymura" <MarioSchymura@discussions.microsoft.com> wrote in message 
news:F2463E22-7A86-4401-B24B-69AB2294FD9E@microsoft.com...
Hi Matt

Thanks for your help, now it works.

In Detail the following situation occured:
1. Installation of CRM 3.0, SMTP Configuration: Authentication set to
anonym, because the Exchange Account for CRM was not yet created at that
point.
2. Creation of Domain Account for MailTracking and creation of Mailbox
3. Internal Mails do not reach their recipients, because as CRM is
configured at that point, it can't authenticate at the Exchange Server and
therefore could not send Mails.
4. Done a repair installation and changed the SMTP settings to use the
created Domain Account to authenticate at Exchange Server

Problem solved :-)

Regard
Mario Schymura

"Matt Parks" wrote:

> It could still boil down to the SMTP config.  If you are using the SMTP
> service on the CRM server, then it might not resolve through your Exchange
> box.  Try running a "Repair" install on CRM and tell CRM to use SMTP on 
> the
> Exchange box.
>
> -- 
>
> Matt Parks
> MVP - Microsoft CRM
>
>
> "Mario Schymura" <MarioSchymura@discussions.microsoft.com> wrote in 
> message
> news:15C6321F-6717-41A4-A56C-388C882465BC@microsoft.com...
> HI Mark.
>
> Sorry that i forgot to mention it: sure, mail to external recipients 
> works.
> Therefore it's kind of a mistery to me that internal mails are not 
> delivered
> by the Exchange Server.
>
> We got 2 domain controllers: On the first one the CRM 3.0 is installed. On
> the second one the Exchange Server 2003 runs, with installed & configured
> CRM
> Mail Router. Internal mails are tracked correctly, but not send. External
> mails are tracked and send correctly.
>
> Got more ideas? I own up to be a little bit helpless.
>
>
> "Matt Parks" wrote:
>
> > Sorry for asking the obvious, but does email to external recipients 
> > work?
> > it is possible you have the SMTP settings for the system set to the
> > degfault
> > settings and that SMTP on the CRM server is not configured.  You can run 
> > a
> > "Repair" installation and point CRM tot he SMTP service on the Exchange
> > server.
> >
> > -- 
> >
> > Matt Parks
> > MVP - Microsoft CRM
> >
> >
> > "Roberto Nocera" <roberto.nocera@msnews.microsoft.com> wrote in message
> > news:Otdw8iwYGHA.1180@TK2MSFTNGP03.phx.gbl...
> > Hi Mario,
> > Does your Exchange server is in your domain ?
> > Perhaps there are problem with dns ?
> >
> > Do you have enable all tracking log in Exchange ?
> > If you send a normal email to an internal user, it works ?
> >   bye
> > Roberto
> >
> >
> > Mario Schymura wrote:
> > > Hi Roberto
> > >
> > > I checked for an activity and it was created, as i posted initially.
> > > Strangly the generated email Activity does not appear in the
> > > exchange-log
> > > file, therefore it's cleary that it does not reach the recipient ;-)
> > >
> > > Finally the questen remains, why does the Exchange Server not send 
> > > mails
> > > to
> > > internal recipients?
> > >
> > > Greetz Mario
> > >
> > > "Roberto Nocera" wrote:
> > >
> > >> Hi Mario,
> > >>   I think the problem is in Exchange.
> > >> Does the Exchange server work correctly to send email (without CRM) ?
> > >> Is your Exchange is your domain ? Maybe it can be dns problem..
> > >>
> > >> You can check:
> > >> - the new email item created in CRM, by check your activities type of
> > >> email. You have to see the email message with the CRM code in the
> > >> subject ( like "test message CRM:0001001")
> > >> - the Exchange log files in C:\Program Files\Exchsrvr\<server 
> > >> name>.log
> > >>
> > >> bye
> > >> Roberto
> > >>
> > >>
> > >> Mario Schymura wrote:
> > >>> Hi everybody...
> > >>>
> > >>> We've installed CRM 3.0, including the Exchange Route Component on 
> > >>> an
> > >>> Exchange Server 2003. Inbound and outbound mails, mail tracking and 
> > >>> so
> > >>> on are
> > >>> working correctly, but if someone sends an email using the CRM
> > >>> WebInterface
> > >>> or the CRM Outlook Client and uses an email-recipient of our 
> > >>> internal
> > >>> domain
> > >>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail 
> > >>> is
> > >>> not
> > >>> send.
> > >>> An activity that describes that email ist correctly generated by the
> > >>> CRM,
> > >>> but the mail itself is not send to any of the listed recipients, if 
> > >>> at
> > >>> least
> > >>> one of them belongs to our domain.
> > >>>
> > >>> Does anybody no how to solve that behaviour or where i could check
> > >>> concerning settings?
> > >>>
> > >>> Regards,
> > >>> Mario Schymura
> >
> >
> >
>
>
> 


0
Matt
4/21/2006 1:34:32 PM
Hi Matt,

I'm having the same problem. But when I try to do a repair and change the 
settings to use the created Domain Account, I don't see it... I have Anonymus 
or Basic... Am I at the right place?

Thanks in advance,

Valérie

"Matt Parks" wrote:

> Glad you got it working.  The SMTP config is not intuitive and the reqs 
> unfortunately vary from install to install.  Sometimes trial & error with 
> the settings is all you can do.
> 
> -- 
> 
> Matt Parks
> MVP - Microsoft CRM
> 
> 
> "Mario Schymura" <MarioSchymura@discussions.microsoft.com> wrote in message 
> news:F2463E22-7A86-4401-B24B-69AB2294FD9E@microsoft.com...
> Hi Matt
> 
> Thanks for your help, now it works.
> 
> In Detail the following situation occured:
> 1. Installation of CRM 3.0, SMTP Configuration: Authentication set to
> anonym, because the Exchange Account for CRM was not yet created at that
> point.
> 2. Creation of Domain Account for MailTracking and creation of Mailbox
> 3. Internal Mails do not reach their recipients, because as CRM is
> configured at that point, it can't authenticate at the Exchange Server and
> therefore could not send Mails.
> 4. Done a repair installation and changed the SMTP settings to use the
> created Domain Account to authenticate at Exchange Server
> 
> Problem solved :-)
> 
> Regard
> Mario Schymura
> 
> "Matt Parks" wrote:
> 
> > It could still boil down to the SMTP config.  If you are using the SMTP
> > service on the CRM server, then it might not resolve through your Exchange
> > box.  Try running a "Repair" install on CRM and tell CRM to use SMTP on 
> > the
> > Exchange box.
> >
> > -- 
> >
> > Matt Parks
> > MVP - Microsoft CRM
> >
> >
> > "Mario Schymura" <MarioSchymura@discussions.microsoft.com> wrote in 
> > message
> > news:15C6321F-6717-41A4-A56C-388C882465BC@microsoft.com...
> > HI Mark.
> >
> > Sorry that i forgot to mention it: sure, mail to external recipients 
> > works.
> > Therefore it's kind of a mistery to me that internal mails are not 
> > delivered
> > by the Exchange Server.
> >
> > We got 2 domain controllers: On the first one the CRM 3.0 is installed. On
> > the second one the Exchange Server 2003 runs, with installed & configured
> > CRM
> > Mail Router. Internal mails are tracked correctly, but not send. External
> > mails are tracked and send correctly.
> >
> > Got more ideas? I own up to be a little bit helpless.
> >
> >
> > "Matt Parks" wrote:
> >
> > > Sorry for asking the obvious, but does email to external recipients 
> > > work?
> > > it is possible you have the SMTP settings for the system set to the
> > > degfault
> > > settings and that SMTP on the CRM server is not configured.  You can run 
> > > a
> > > "Repair" installation and point CRM tot he SMTP service on the Exchange
> > > server.
> > >
> > > -- 
> > >
> > > Matt Parks
> > > MVP - Microsoft CRM
> > >
> > >
> > > "Roberto Nocera" <roberto.nocera@msnews.microsoft.com> wrote in message
> > > news:Otdw8iwYGHA.1180@TK2MSFTNGP03.phx.gbl...
> > > Hi Mario,
> > > Does your Exchange server is in your domain ?
> > > Perhaps there are problem with dns ?
> > >
> > > Do you have enable all tracking log in Exchange ?
> > > If you send a normal email to an internal user, it works ?
> > >   bye
> > > Roberto
> > >
> > >
> > > Mario Schymura wrote:
> > > > Hi Roberto
> > > >
> > > > I checked for an activity and it was created, as i posted initially.
> > > > Strangly the generated email Activity does not appear in the
> > > > exchange-log
> > > > file, therefore it's cleary that it does not reach the recipient ;-)
> > > >
> > > > Finally the questen remains, why does the Exchange Server not send 
> > > > mails
> > > > to
> > > > internal recipients?
> > > >
> > > > Greetz Mario
> > > >
> > > > "Roberto Nocera" wrote:
> > > >
> > > >> Hi Mario,
> > > >>   I think the problem is in Exchange.
> > > >> Does the Exchange server work correctly to send email (without CRM) ?
> > > >> Is your Exchange is your domain ? Maybe it can be dns problem..
> > > >>
> > > >> You can check:
> > > >> - the new email item created in CRM, by check your activities type of
> > > >> email. You have to see the email message with the CRM code in the
> > > >> subject ( like "test message CRM:0001001")
> > > >> - the Exchange log files in C:\Program Files\Exchsrvr\<server 
> > > >> name>.log
> > > >>
> > > >> bye
> > > >> Roberto
> > > >>
> > > >>
> > > >> Mario Schymura wrote:
> > > >>> Hi everybody...
> > > >>>
> > > >>> We've installed CRM 3.0, including the Exchange Route Component on 
> > > >>> an
> > > >>> Exchange Server 2003. Inbound and outbound mails, mail tracking and 
> > > >>> so
> > > >>> on are
> > > >>> working correctly, but if someone sends an email using the CRM
> > > >>> WebInterface
> > > >>> or the CRM Outlook Client and uses an email-recipient of our 
> > > >>> internal
> > > >>> domain
> > > >>> (e.g. as TO, CC or BCC with adress username@mydomain.com) the mail 
> > > >>> is
> > > >>> not
> > > >>> send.
> > > >>> An activity that describes that email ist correctly generated by the
> > > >>> CRM,
> > > >>> but the mail itself is not send to any of the listed recipients, if 
> > > >>> at
> > > >>> least
> > > >>> one of them belongs to our domain.
> > > >>>
> > > >>> Does anybody no how to solve that behaviour or where i could check
> > > >>> concerning settings?
> > > >>>
> > > >>> Regards,
> > > >>> Mario Schymura
> > >
> > >
> > >
> >
> >
> > 
> 
> 
> 
0
Utf
2/19/2007 9:57:00 PM
Reply:

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