CRM 3.0 Email Tracking doesn't work!!!

CRM user can send an email to contact, email title with token: cas00011000.
But when the contact reply this email, the reply email can reach the server 
but it doesn't saved in the history(tracking doesn't work!) of CRM.


The tracking function has been opened.

We can't reinstall CRM server to fix this problem becasue there are many of 
customizations.
 
0
Utf
4/25/2006 4:30:02 PM
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we are having the exact same problem!  did you ever get a solution??

thanks,

"CEO" wrote:

> CRM user can send an email to contact, email title with token: cas00011000.
> But when the contact reply this email, the reply email can reach the server 
> but it doesn't saved in the history(tracking doesn't work!) of CRM.
> 
> 
> The tracking function has been opened.
> 
> We can't reinstall CRM server to fix this problem becasue there are many of 
> customizations.
>  
0
Utf
5/17/2006 1:05:02 PM
H There

We are having issues with the incoming messages, they are going into
the crm mailbox but there is an undeliverable messages, being left in
the mailbox.

I have noticed that these have [scanned] on the end of the email token.
This is a prefix that is put on by and av scannign solution.

Does any body know if this would affect the incoming tracking?

Thanks

Alex


CRM_Newbie wrote:

> we are having the exact same problem!  did you ever get a solution??
>
> thanks,
>
> "CEO" wrote:
>
> > CRM user can send an email to contact, email title with token: cas00011000.
> > But when the contact reply this email, the reply email can reach the server
> > but it doesn't saved in the history(tracking doesn't work!) of CRM.
> >
> >
> > The tracking function has been opened.
> >
> > We can't reinstall CRM server to fix this problem becasue there are many of
> > customizations.
> >

0
alex
6/2/2006 1:49:21 PM
Reply:

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