Business Contact Manager import error

Hi All.

I'm using the new Data Migration Pack for Microsoft Dynamics CRM
3.0. to import data from Microsoft Business Contact Manager into a new, 
clean, CRM 3.0 system.

The import is failing, and I don't know why. I get as far as Map Users > Map 
Territories > Mapping Summary. When I click 'Configure' the migration stops 
with an unexpected error. I've included an extract of the activity log below, 
which shows more details.  Any help or suggestions would be greatly 
appreciated!

R

28/03/2006 11:38:11------>Next Screen Request: From ConfigurationSummary 
screen To ConfigureCRM screen
28/03/2006 11:38:12------>Initializing CDF database...
28/03/2006 11:38:22------>Resolving Outlook with Business Contact Manager 
configuration IDs to Microsoft CRM
28/03/2006 11:38:22------>Application Terminated: Unable to write into CDF 
database.
28/03/2006 11:38:22------>Application Terminated: Unable to resolve CDF 
database IDs

0
Utf
3/28/2006 11:00:02 AM
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I think I've fixed my own problem!
It was a stinker, so I'll post the solution. It was to do with collation 
settings on the CDF_EntityIDMap table in the cdf_mscrm database. The varchar 
columns in that table had a non-default collation setting, which caused the 
errors described below.

My fix, which is working so far (I'm still watching the progress bar on the 
wizard while I type, but it is importing accounts) is to use SQL Enterprise 
Manager to design this table, edit each nvarchar column in turn and reset the 
collation back to default.

There is a possibility this change will cause errors at later stages. If 
this happens, I'll have a go at removing the collation settings from every 
varchar field in all of the affected databases. If that fails, I'll be back 
on here!

R


"RussC" wrote:

> Hi All.
> 
> I'm using the new Data Migration Pack for Microsoft Dynamics CRM
> 3.0. to import data from Microsoft Business Contact Manager into a new, 
> clean, CRM 3.0 system.
> 
> The import is failing, and I don't know why. I get as far as Map Users > Map 
> Territories > Mapping Summary. When I click 'Configure' the migration stops 
> with an unexpected error. I've included an extract of the activity log below, 
> which shows more details.  Any help or suggestions would be greatly 
> appreciated!
> 
> R
> 
> 28/03/2006 11:38:11------>Next Screen Request: From ConfigurationSummary 
> screen To ConfigureCRM screen
> 28/03/2006 11:38:12------>Initializing CDF database...
> 28/03/2006 11:38:22------>Resolving Outlook with Business Contact Manager 
> configuration IDs to Microsoft CRM
> 28/03/2006 11:38:22------>Application Terminated: Unable to write into CDF 
> database.
> 28/03/2006 11:38:22------>Application Terminated: Unable to resolve CDF 
> database IDs
> 
0
Utf
3/28/2006 6:01:01 PM
Hi!

I got the same issue as you and I did your fix but now i'm getting
this:=
4/10/2006 4:38:47 PM------>Next Screen Request: From
ConfigurationSummary screen To ConfigureCRM screen
4/10/2006 4:38:48 PM------>Initializing CDF database...
4/10/2006 4:39:13 PM------>Resolving Outlook with Business Contact
Manager configuration IDs to Microsoft CRM
4/10/2006 4:39:13 PM------>Reading transactional data...
4/10/2006 4:39:15 PM------>Application Terminated: Unable to read data
from Outlook with Business Contact Manager.

Any idea why?

Thanks

0
lapointe
4/10/2006 8:46:23 PM
I've not seen that specific error before, but the technique I used was as 
follows:

1) Run SQL Profiler to trace the SQL statements issued by the import wizard. 
I recall that the application name contained '.net' which might be an easy 
way to filter the trace, but I just traced all activity.

2) Start the import wizard

3) Within about 3 seconds of the wizard erroring, pause the trace in SQL 
Profiler and inspect the recent SQL statements. Try to run any suspect 
statements against the cdf_mscrm or BCM databases using query analyser. If 
you get a SQL Error (other than 'object not found', which would indicate the 
query is being run against the wrong db), then this is likely to be the real 
error. 

I found I had some issues with specific BCM data records, which was causing 
some of the complex string manipulation in the wizard's queries to fail. I 
simply deleted the offending rows from my BCM database. Looking at your 
error, you could have a similar issue.

Good Luck!

R.

"lapointe.eric@gmail.com" wrote:

> Hi!
> 
> I got the same issue as you and I did your fix but now i'm getting
> this:=
> 4/10/2006 4:38:47 PM------>Next Screen Request: From
> ConfigurationSummary screen To ConfigureCRM screen
> 4/10/2006 4:38:48 PM------>Initializing CDF database...
> 4/10/2006 4:39:13 PM------>Resolving Outlook with Business Contact
> Manager configuration IDs to Microsoft CRM
> 4/10/2006 4:39:13 PM------>Reading transactional data...
> 4/10/2006 4:39:15 PM------>Application Terminated: Unable to read data
> from Outlook with Business Contact Manager.
> 
> Any idea why?
> 
> Thanks
> 
> 
0
Utf
4/11/2006 8:12:01 AM
Hi Russ!

I've got the perfect same error but I'm not much into SQL so I don't know 
how to apply what you say. could you please give me some 
detailed/Stepp-by-step infos?

I'm using outlook with bcm, latest patches, italian localization on the 
client side, sql 2000 standard edition sp4 and crm 3.0 on the server side 
(always italian loc.); all of the products are correctly licensed (we've got 
a MAPS subscription and I received the CRM 3.0 disks last week).

Thank you,
Alessandro

PS: I tried to do it myself looking for sql 2000 collation on google but I 
understanding my SQL skills are too basic to understand what to do.


"RussC" ha scritto:

> I think I've fixed my own problem!
> It was a stinker, so I'll post the solution. It was to do with collation 
> settings on the CDF_EntityIDMap table in the cdf_mscrm database. The varchar 
> columns in that table had a non-default collation setting, which caused the 
> errors described below.
> 
> My fix, which is working so far (I'm still watching the progress bar on the 
> wizard while I type, but it is importing accounts) is to use SQL Enterprise 
> Manager to design this table, edit each nvarchar column in turn and reset the 
> collation back to default.
> 
> There is a possibility this change will cause errors at later stages. If 
> this happens, I'll have a go at removing the collation settings from every 
> varchar field in all of the affected databases. If that fails, I'll be back 
> on here!
> 
> R
> 
> 
> "RussC" wrote:
> 
> > Hi All.
> > 
> > I'm using the new Data Migration Pack for Microsoft Dynamics CRM
> > 3.0. to import data from Microsoft Business Contact Manager into a new, 
> > clean, CRM 3.0 system.
> > 
> > The import is failing, and I don't know why. I get as far as Map Users > Map 
> > Territories > Mapping Summary. When I click 'Configure' the migration stops 
> > with an unexpected error. I've included an extract of the activity log below, 
> > which shows more details.  Any help or suggestions would be greatly 
> > appreciated!
> > 
> > R
> > 
> > 28/03/2006 11:38:11------>Next Screen Request: From ConfigurationSummary 
> > screen To ConfigureCRM screen
> > 28/03/2006 11:38:12------>Initializing CDF database...
> > 28/03/2006 11:38:22------>Resolving Outlook with Business Contact Manager 
> > configuration IDs to Microsoft CRM
> > 28/03/2006 11:38:22------>Application Terminated: Unable to write into CDF 
> > database.
> > 28/03/2006 11:38:22------>Application Terminated: Unable to resolve CDF 
> > database IDs
> > 
0
Utf
4/16/2006 11:06:01 AM

"Alessandro Tiberti" wrote:
> I've got the perfect same error ...
> 
> I'm using outlook with bcm, latest patches, italian localization on the 
> client side, sql 2000 standard edition sp4 and crm 3.0 on the server side 
> (always italian loc.); all of the products are correctly licensed (we've got 
> a MAPS subscription and I received the CRM 3.0 disks last week).

I'm in the same situation as Alessandro and I too have Italian loc. of all 
the items that Alessandro said. Could it be an Italian loc. trouble?
Alessandro let's keep in touch if any of us finds the solution.

Bye

Marco
0
Utf
4/16/2006 5:05:02 PM
Marco,

I tried to contact the small business+ support: as I microsoft certified 
small business psecialist I had some free support (which usaually is not for 
free) but they told me they don't support Microsoft Dynamics CRM 3.0 (!) and 
pointed me to another page. But there's no free support unless you are a 
microsoft business solutions partner.

So our only hope to solve this issue without paying is to wait for someone 
to answer here or open a ticket paying for it and then having the cash back 
if Microsoft discovers that the problem is due to some product-related 
error...

In the meanwhile I'll try to ask some friends who are much more expert about 
SQL than I am if they know something more about SQL collate... I'll let you 
know if I discover something.

saluti,
Alessandro

"Marco" wrote:

> 
> 
> "Alessandro Tiberti" wrote:
> > I've got the perfect same error ...
> > 
> > I'm using outlook with bcm, latest patches, italian localization on the 
> > client side, sql 2000 standard edition sp4 and crm 3.0 on the server side 
> > (always italian loc.); all of the products are correctly licensed (we've got 
> > a MAPS subscription and I received the CRM 3.0 disks last week).
> 
> I'm in the same situation as Alessandro and I too have Italian loc. of all 
> the items that Alessandro said. Could it be an Italian loc. trouble?
> Alessandro let's keep in touch if any of us finds the solution.
> 
> Bye
> 
> Marco
0
Utf
4/18/2006 12:41:02 AM
Ok Alessandro, let's keep reciprocally update.
Funny to speak english being both italian!

bye for now

0
pippobaccello
4/18/2006 7:28:10 AM
Guys,
I'm having this issue with French Canadian localization + French
collation on the sql server 2k/SP4.
Let me know if you find something. 
I'll post updates.

0
Rick
4/18/2006 6:16:00 PM
I found in this newsgroup another person who has trouble with its
german loc.
Can it be something with the european date system, that's different
from the US one?

0
Marco
4/20/2006 2:44:57 PM
this is the link
http://groups.google.it/group/microsoft.public.de.crm/browse_frm/thread/3473e9678c6f2bbf/f129b1b6e7ec6169?lnk=raot&hl=it#f129b1b6e7ec6169
bye

0
Marco
4/20/2006 3:17:22 PM
Hi all!

I had exactly the same problem in Sweden, but i changed the collation like 
RussC. 
In database: cdf_mscrm, table: cdf_EntityIdMap, there is 3 columns with 
collation SQL_Latin1_General_CP1_CI_AS.
I changed the collation to Finnish_Swedish_CI_AS then my migration worked. 
The only thing i did was to execute the following script in Queryanalyser to 
change collation:
---------------------
USE cdf_mscrm 
GO
Alter table cdf_EntityIdMap alter column [sourceentityidvalue] nvarchar(255) 
COLLATE Finnish_Swedish_CI_AS NULL
GO
Alter table cdf_EntityIdMap alter column [attributename] nvarchar(255) 
COLLATE Finnish_Swedish_CI_AS NULL
GO
Alter table cdf_EntityIdMap alter column [targetentityidvalue] nvarchar(255) 
COLLATE Finnish_Swedish_CI_AS NULL
GO
---------------------
Change "Finnish_Swedish_CI_AS" in the script to your local database 
collation, then run your migration.

/Lars

"Marco" wrote:

> this is the link
> http://groups.google.it/group/microsoft.public.de.crm/browse_frm/thread/3473e9678c6f2bbf/f129b1b6e7ec6169?lnk=raot&hl=it#f129b1b6e7ec6169
> bye
> 
> 
0
Utf
4/29/2006 6:21:02 PM
I have this same problem, but I try looking for errors - I have only one 
error "Invalid object name". What errors you have?
Isn't it errors with language? (i'm from Poland).
I don't know how migrate records.

"RussC" wrote:

> I've not seen that specific error before, but the technique I used was as 
> follows:
> 
> 1) Run SQL Profiler to trace the SQL statements issued by the import wizard. 
> I recall that the application name contained '.net' which might be an easy 
> way to filter the trace, but I just traced all activity.
> 
> 2) Start the import wizard
> 
> 3) Within about 3 seconds of the wizard erroring, pause the trace in SQL 
> Profiler and inspect the recent SQL statements. Try to run any suspect 
> statements against the cdf_mscrm or BCM databases using query analyser. If 
> you get a SQL Error (other than 'object not found', which would indicate the 
> query is being run against the wrong db), then this is likely to be the real 
> error. 
> 
> I found I had some issues with specific BCM data records, which was causing 
> some of the complex string manipulation in the wizard's queries to fail. I 
> simply deleted the offending rows from my BCM database. Looking at your 
> error, you could have a similar issue.
> 
> Good Luck!
> 
> R.
> 
> "lapointe.eric@gmail.com" wrote:
> 
> > Hi!
> > 
> > I got the same issue as you and I did your fix but now i'm getting
> > this:=
> > 4/10/2006 4:38:47 PM------>Next Screen Request: From
> > ConfigurationSummary screen To ConfigureCRM screen
> > 4/10/2006 4:38:48 PM------>Initializing CDF database...
> > 4/10/2006 4:39:13 PM------>Resolving Outlook with Business Contact
> > Manager configuration IDs to Microsoft CRM
> > 4/10/2006 4:39:13 PM------>Reading transactional data...
> > 4/10/2006 4:39:15 PM------>Application Terminated: Unable to read data
> > from Outlook with Business Contact Manager.
> > 
> > Any idea why?
> > 
> > Thanks
> > 
> > 
0
Utf
5/11/2006 11:01:01 AM
Thanks RussC,

I opened database management studio and reset the collations and it works 
fine.

Nice one

"RussC" wrote:

> I think I've fixed my own problem!
> It was a stinker, so I'll post the solution. It was to do with collation 
> settings on the CDF_EntityIDMap table in the cdf_mscrm database. The varchar 
> columns in that table had a non-default collation setting, which caused the 
> errors described below.
> 
> My fix, which is working so far (I'm still watching the progress bar on the 
> wizard while I type, but it is importing accounts) is to use SQL Enterprise 
> Manager to design this table, edit each nvarchar column in turn and reset the 
> collation back to default.
> 
> There is a possibility this change will cause errors at later stages. If 
> this happens, I'll have a go at removing the collation settings from every 
> varchar field in all of the affected databases. If that fails, I'll be back 
> on here!
> 
> R
> 
> 
> "RussC" wrote:
> 
> > Hi All.
> > 
> > I'm using the new Data Migration Pack for Microsoft Dynamics CRM
> > 3.0. to import data from Microsoft Business Contact Manager into a new, 
> > clean, CRM 3.0 system.
> > 
> > The import is failing, and I don't know why. I get as far as Map Users > Map 
> > Territories > Mapping Summary. When I click 'Configure' the migration stops 
> > with an unexpected error. I've included an extract of the activity log below, 
> > which shows more details.  Any help or suggestions would be greatly 
> > appreciated!
> > 
> > R
> > 
> > 28/03/2006 11:38:11------>Next Screen Request: From ConfigurationSummary 
> > screen To ConfigureCRM screen
> > 28/03/2006 11:38:12------>Initializing CDF database...
> > 28/03/2006 11:38:22------>Resolving Outlook with Business Contact Manager 
> > configuration IDs to Microsoft CRM
> > 28/03/2006 11:38:22------>Application Terminated: Unable to write into CDF 
> > database.
> > 28/03/2006 11:38:22------>Application Terminated: Unable to resolve CDF 
> > database IDs
> > 
0
Utf
5/31/2006 12:07:02 PM
Reply:

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Hi, I am using Excel 2003 and in one sheet I have a DDE link from anothe program. When I open the sheet I get a question wether I want to updat the fields or not. When I click YES the sheet normally opens and I ca view the data. But sometimes it seems like Excel freezes and I have t wait 3-5 minutes until it resumes. Anyone that has any idea why? The source program is always started first by the way. Kennet -- Message posted from http://www.ExcelForum.com ...

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After installing Service Pack 1 and Un-installing and Re- installing Device Update 4 we are still unable to access the OMA or OWAAdmin application. The stack reference is Security.Exception on the mscorlib. Any help would be appreciated. Thanks! ...