USB problem

Running XP-SP3 with all updates current. I have a WACOM tablet, driver is 
latest version; plugged into a USB port in rear of DELL PC. I'll boot up and 
get error message,"USB device not recognized...". I check Device Manager and 
no flags are showing. I simply plug into another USB port and I get message 
that "Human Interface Device found" and my tablet now works. The next day I 
boot up and the same error message pops up and the fix is to reverse what I 
did the previous day, just plug back into yesterday's "bad USB port". Any 
ideas what I am chasing here? Thank you, Steve T. 


0
Steve
2/7/2010 12:00:57 AM
windowsxp.hardware 404 articles. 0 followers. Follow

6 Replies
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This Almost sounds like a voltage issue
(or even a cold solder joint but it switching is odd that's for sure.)

How many things do you have plugged into your USB Ports?
If you have an Extension that is NOT powered you may be trying to draw too 
much voltage.

If you have daisy chained many devices even 1 or 2 more it may be drawing 
too much power.

To test remove the un needed devices upon power up and see if that solves 
it.
If it works then try getting a "POWERED" USB 2.0 port extension and see If 
that solves the issue.

Can you also try a different USB cable for the Device?
Russ

-- 
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion $25.00 - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


"Steve T" <stumas@NOBINGOcharter.net> wrote in message 
news:ebrpei4pKHA.4532@TK2MSFTNGP05.phx.gbl...
> Running XP-SP3 with all updates current. I have a WACOM tablet, driver is 
> latest version; plugged into a USB port in rear of DELL PC. I'll boot up 
> and get error message,"USB device not recognized...". I check Device 
> Manager and no flags are showing. I simply plug into another USB port and 
> I get message that "Human Interface Device found" and my tablet now works. 
> The next day I boot up and the same error message pops up and the fix is 
> to reverse what I did the previous day, just plug back into yesterday's 
> "bad USB port". Any ideas what I am chasing here? Thank you, Steve T.
> 
0
Russ
2/7/2010 4:52:14 AM
Steve T wrote:
> Running XP-SP3 with all updates current. I have a WACOM tablet, driver is 
> latest version; plugged into a USB port in rear of DELL PC. I'll boot up and 
> get error message,"USB device not recognized...". I check Device Manager and 
> no flags are showing. I simply plug into another USB port and I get message 
> that "Human Interface Device found" and my tablet now works. The next day I 
> boot up and the same error message pops up and the fix is to reverse what I 
> did the previous day, just plug back into yesterday's "bad USB port". Any 
> ideas what I am chasing here? Thank you, Steve T. 
> 

I don't know what exactly your problem could be, and the following are
just some leads to tools and suggestions.

*******

Implicit in what you're saying here, is unplugging it and plugging it
into the *same* port, isn't getting the device recognized. That you
have to change ports for it to work.

To test Russ's theory that the issue is electrical, try unplugging it
for two minutes (sufficient time for a Polyfuse to recrystallize), then
plug it into the *same* port. If it malfunctions on the same port again,
the implication would be it is a software problem.

In terms of overcurrent protection on a port, on a desktop it is likely
to be implemented in pairs. The connectors on a "stack of two" USB ports
are likely connected to the same Polyfuse. Moving the USB cable from one
port in a "stack of two", to the other, should not materially affect the
electrical powering situation, and if there was an overcurrent problem, the
misbehavior should continue once you move from one port in the stack
to the other. All my motherboards here are fused in such a way. Laptops
seem to be different, in that a laptop may use a silicon device for
controlling overcurrent, and a small 8 pin DIP cuts off the current.
Laptops should be much more precise about overcurrent, as a result.
And the laptop policing of current flow, should be separate for each
port.

I haven't tried looking through the registry for it, but USB
devices are remembered from one usage to another. For example, if
the USB device has a serial number, then Windows can give a more consistent
response to the device, as it would recognize it had been used before.
If a device doesn't have a serial number, then each plug-in causes
re-installation (perhaps using built-in software stacks such as
HID or USB Mass Storage).

You can look in the file "setupapi.log" and see installation activity
at work.

You can also use UVCView, to look at the config data coming from the device.
I doubt that is going to help in this case, because all you're going to
see, is no endpoints set up for the failed case, and endpoints set up
in the success case. (UVCView is a Microsoft program, no longer offered
for download. The copies on archive.org were also removed, presumably
at Microsoft's request.)

*******
ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

File size is 167,232 bytes.
MD5sum is 93244d84d79314898e62d21cecc4ca5e

This is a picture of what the UVCView info looks like.

http://www.die.de/blog/content/binary/usbview.png

Some information on the parameters seen in UVCView.

http://www.beyondlogic.org/usbnutshell/usb5.htm
*******

That leaves some kind of registry issue. There are some
troubleshooting suggestions here, for various sets of
symptoms.

http://www.uwe-sieber.de/usbtrouble_e.html

An example of removing USB so all devices can be
rediscovered, is detailed here.

http://www.usbman.com/Guides/Cleanup%20Device%20Manager%20Safe%20Mode.htm

    Paul
0
Paul
2/7/2010 12:42:32 PM
"Russ SBITS.Biz [SBS-MVP]" <russ@REMOVETHIS.sbits.biz> wrote in message 
news:53A62E8D-0623-4A2A-B2A3-E52A04DC69D1@microsoft.com...
> This Almost sounds like a voltage issue
> (or even a cold solder joint but it switching is odd that's for sure.)
>
> How many things do you have plugged into your USB Ports?

Mouse, keyboard, and Tablet.

> If you have an Extension that is NOT powered you may be trying to draw too 
> much voltage.
>
> If you have daisy chained many devices even 1 or 2 more it may be drawing 
> too much power.
>
> To test remove the un needed devices upon power up and see if that solves 
> it.
> If it works then try getting a "POWERED" USB 2.0 port extension and see If 
> that solves the issue.
>
> Can you also try a different USB cable for the Device?

Cable is integral to device.

> Russ
>
> -- 
> Russell Grover - SBITS.Biz [SBS-MVP]
> Microsoft Gold Certified Partner
> Microsoft Certified Small Business Specialist
> 24hr SBS Remote Support - www.SBITS.Biz
> Question or Second Opinion $25.00 - www.PersonalITConsultant.com
> Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
>
>
> "Steve T" <stumas@NOBINGOcharter.net> wrote in message 
> news:ebrpei4pKHA.4532@TK2MSFTNGP05.phx.gbl...
>> Running XP-SP3 with all updates current. I have a WACOM tablet, driver is 
>> latest version; plugged into a USB port in rear of DELL PC. I'll boot up 
>> and get error message,"USB device not recognized...". I check Device 
>> Manager and no flags are showing. I simply plug into another USB port and 
>> I get message that "Human Interface Device found" and my tablet now 
>> works. The next day I boot up and the same error message pops up and the 
>> fix is to reverse what I did the previous day, just plug back into 
>> yesterday's "bad USB port". Any ideas what I am chasing here? Thank you, 
>> Steve T.
>> 


0
Steve
2/7/2010 9:04:12 PM
ya I was thinking It might be integrated.
Hmmm

Do you have a friend you can test it out on?
(See if it behaves the same for them?)
Russ

-- 
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion $25.00 - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


"Steve T" <stumas@NOBINGOcharter.net> wrote in message 
news:uNRnZkDqKHA.5480@TK2MSFTNGP04.phx.gbl...
>
> "Russ SBITS.Biz [SBS-MVP]" <russ@REMOVETHIS.sbits.biz> wrote in message 
> news:53A62E8D-0623-4A2A-B2A3-E52A04DC69D1@microsoft.com...
>> This Almost sounds like a voltage issue
>> (or even a cold solder joint but it switching is odd that's for sure.)
>>
>> How many things do you have plugged into your USB Ports?
>
> Mouse, keyboard, and Tablet.
>
>> If you have an Extension that is NOT powered you may be trying to draw 
>> too much voltage.
>>
>> If you have daisy chained many devices even 1 or 2 more it may be drawing 
>> too much power.
>>
>> To test remove the un needed devices upon power up and see if that solves 
>> it.
>> If it works then try getting a "POWERED" USB 2.0 port extension and see 
>> If that solves the issue.
>>
>> Can you also try a different USB cable for the Device?
>
> Cable is integral to device.
>
>> Russ
>>
>> -- 
>> Russell Grover - SBITS.Biz [SBS-MVP]
>> Microsoft Gold Certified Partner
>> Microsoft Certified Small Business Specialist
>> 24hr SBS Remote Support - www.SBITS.Biz
>> Question or Second Opinion $25.00 - www.PersonalITConsultant.com
>> Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
>>
>>
>> "Steve T" <stumas@NOBINGOcharter.net> wrote in message 
>> news:ebrpei4pKHA.4532@TK2MSFTNGP05.phx.gbl...
>>> Running XP-SP3 with all updates current. I have a WACOM tablet, driver 
>>> is latest version; plugged into a USB port in rear of DELL PC. I'll boot 
>>> up and get error message,"USB device not recognized...". I check Device 
>>> Manager and no flags are showing. I simply plug into another USB port 
>>> and I get message that "Human Interface Device found" and my tablet now 
>>> works. The next day I boot up and the same error message pops up and the 
>>> fix is to reverse what I did the previous day, just plug back into 
>>> yesterday's "bad USB port". Any ideas what I am chasing here? Thank you, 
>>> Steve T.
>>>
>
> 
0
Russ
2/7/2010 9:11:28 PM
also you might try uninstalling the device drivers
completely and re installing them.
(Also see if the manufacture has new software for it.)
Russ

-- 
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion $25.00 - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


"Russ SBITS.Biz [SBS-MVP]" <russ@REMOVETHIS.sbits.biz> wrote in message 
news:e5IQeoDqKHA.1544@TK2MSFTNGP02.phx.gbl...
> ya I was thinking It might be integrated.
> Hmmm
>
> Do you have a friend you can test it out on?
> (See if it behaves the same for them?)
> Russ
>
> -- 
> Russell Grover - SBITS.Biz [SBS-MVP]
> Microsoft Gold Certified Partner
> Microsoft Certified Small Business Specialist
> 24hr SBS Remote Support - www.SBITS.Biz
> Question or Second Opinion $25.00 - www.PersonalITConsultant.com
> Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
>
>
> "Steve T" <stumas@NOBINGOcharter.net> wrote in message 
> news:uNRnZkDqKHA.5480@TK2MSFTNGP04.phx.gbl...
>>
>> "Russ SBITS.Biz [SBS-MVP]" <russ@REMOVETHIS.sbits.biz> wrote in message 
>> news:53A62E8D-0623-4A2A-B2A3-E52A04DC69D1@microsoft.com...
>>> This Almost sounds like a voltage issue
>>> (or even a cold solder joint but it switching is odd that's for sure.)
>>>
>>> How many things do you have plugged into your USB Ports?
>>
>> Mouse, keyboard, and Tablet.
>>
>>> If you have an Extension that is NOT powered you may be trying to draw 
>>> too much voltage.
>>>
>>> If you have daisy chained many devices even 1 or 2 more it may be 
>>> drawing too much power.
>>>
>>> To test remove the un needed devices upon power up and see if that 
>>> solves it.
>>> If it works then try getting a "POWERED" USB 2.0 port extension and see 
>>> If that solves the issue.
>>>
>>> Can you also try a different USB cable for the Device?
>>
>> Cable is integral to device.
>>
>>> Russ
>>>
>>> -- 
>>> Russell Grover - SBITS.Biz [SBS-MVP]
>>> Microsoft Gold Certified Partner
>>> Microsoft Certified Small Business Specialist
>>> 24hr SBS Remote Support - www.SBITS.Biz
>>> Question or Second Opinion $25.00 - www.PersonalITConsultant.com
>>> Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
>>>
>>>
>>> "Steve T" <stumas@NOBINGOcharter.net> wrote in message 
>>> news:ebrpei4pKHA.4532@TK2MSFTNGP05.phx.gbl...
>>>> Running XP-SP3 with all updates current. I have a WACOM tablet, driver 
>>>> is latest version; plugged into a USB port in rear of DELL PC. I'll 
>>>> boot up and get error message,"USB device not recognized...". I check 
>>>> Device Manager and no flags are showing. I simply plug into another USB 
>>>> port and I get message that "Human Interface Device found" and my 
>>>> tablet now works. The next day I boot up and the same error message 
>>>> pops up and the fix is to reverse what I did the previous day, just 
>>>> plug back into yesterday's "bad USB port". Any ideas what I am chasing 
>>>> here? Thank you, Steve T.
>>>>
>>
>> 
0
Russ
2/7/2010 9:14:59 PM
"Paul" <nospam@needed.com> wrote in message 
news:hkmcfq$g8q$1@news.eternal-september.org...
> Steve T wrote:
>> Running XP-SP3 with all updates current. I have a WACOM tablet, driver is 
>> latest version; plugged into a USB port in rear of DELL PC. I'll boot up 
>> and get error message,"USB device not recognized...". I check Device 
>> Manager and no flags are showing. I simply plug into another USB port and 
>> I get message that "Human Interface Device found" and my tablet now 
>> works. The next day I boot up and the same error message pops up and the 
>> fix is to reverse what I did the previous day, just plug back into 
>> yesterday's "bad USB port". Any ideas what I am chasing here? Thank you, 
>> Steve T.
>
> I don't know what exactly your problem could be, and the following are
> just some leads to tools and suggestions.
>
> *******
>
> Implicit in what you're saying here, is unplugging it and plugging it
> into the *same* port, isn't getting the device recognized. That you
> have to change ports for it to work.

Today, it booted up the PC and the tablet was lit up thus no error messages. 
Later, after awakening the PC; the error message returned regarding "USB 
device not recognized..." I unplugged USB and plugged back into same port 
and tablet was back on. I uninstalled software for tablet, rebooted and 
noted that power light was not on tablet. During install of software for 
tablet, it indicated that there was a problem as there was no tablet found 
(plugged in entire time). I unplugged cable, re-inserted into same location 
and Install proceeded. Now I'm waiting to see what happens next. Next time 
it screws up I'll unplug for two minutes and see what happens.
>
> To test Russ's theory that the issue is electrical, try unplugging it
> for two minutes (sufficient time for a Polyfuse to recrystallize), then
> plug it into the *same* port. If it malfunctions on the same port again,
> the implication would be it is a software problem.
>
> In terms of overcurrent protection on a port, on a desktop it is likely
> to be implemented in pairs. The connectors on a "stack of two" USB ports
> are likely connected to the same Polyfuse. Moving the USB cable from one
> port in a "stack of two", to the other, should not materially affect the
> electrical powering situation, and if there was an overcurrent problem, 
> the
> misbehavior should continue once you move from one port in the stack
> to the other. All my motherboards here are fused in such a way. Laptops
> seem to be different, in that a laptop may use a silicon device for
> controlling overcurrent, and a small 8 pin DIP cuts off the current.
> Laptops should be much more precise about overcurrent, as a result.
> And the laptop policing of current flow, should be separate for each
> port.
>
> I haven't tried looking through the registry for it, but USB
> devices are remembered from one usage to another. For example, if
> the USB device has a serial number, then Windows can give a more 
> consistent
> response to the device, as it would recognize it had been used before.
> If a device doesn't have a serial number, then each plug-in causes
> re-installation (perhaps using built-in software stacks such as
> HID or USB Mass Storage).
>
> You can look in the file "setupapi.log" and see installation activity
> at work.
>
> You can also use UVCView, to look at the config data coming from the 
> device.
> I doubt that is going to help in this case, because all you're going to
> see, is no endpoints set up for the failed case, and endpoints set up
> in the success case. (UVCView is a Microsoft program, no longer offered
> for download. The copies on archive.org were also removed, presumably
> at Microsoft's request.)
>
> *******
> ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
> http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
>
> File size is 167,232 bytes.
> MD5sum is 93244d84d79314898e62d21cecc4ca5e
>
> This is a picture of what the UVCView info looks like.
>
> http://www.die.de/blog/content/binary/usbview.png
>
> Some information on the parameters seen in UVCView.
>
> http://www.beyondlogic.org/usbnutshell/usb5.htm
> *******
>
> That leaves some kind of registry issue. There are some
> troubleshooting suggestions here, for various sets of
> symptoms.
>
> http://www.uwe-sieber.de/usbtrouble_e.html
>
> An example of removing USB so all devices can be
> rediscovered, is detailed here.
>
> http://www.usbman.com/Guides/Cleanup%20Device%20Manager%20Safe%20Mode.htm
>
>    Paul 


0
Steve
2/7/2010 9:19:23 PM
Reply:

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I had a class. It works so good on my many demo applications. But when I add that class into other application, it doesn't work. It got error at line: if(!CView::Create(NULL, NULL, WS_CHILD | WS_VISIBLE, rectClient, pWnd, NULL, NULL)) return FALSE; (Error message: Unhandled exception 0xC0000005: Access Violation) Somebody help me please! Thanks for reading! Have a nice day! Well, that access fault happens on a specific line of code. Note that you cannot use the syntax below because CView::Create is not a static method, so I have no idea what this is doing because you have shown no co...

Blackberry/ Outlook Calendar Duplication Problem
We've been having this wierd Outlook/ Blackberry problem. I am configured for aireless Calendar Sync. Someone sends an appointment request, I accept on Backberry, and the appointment shows up in the Calendar both places; then I accept on Outlook, it dupes... THEN i go to Deleted Items on Outlook, re- accept, the dupe disappears! Strange. Anyone seen this? I have similar problem "SamAntix" wrote: > We've been having this wierd Outlook/ Blackberry problem. I am configured for > aireless Calendar Sync. Someone sends an appointment request, I accept on > B...

Maintaining Order of Songs Synced from WMP to USB Stick
Hi There, I'm a novice, and I thank you for reading my message. I've been creating Sync Lists of Songs, with the songs mixed in a particular order I desire. I then name the playlist. I sync the lists into my USB Stick 1GB without shuffling, but upon playback the order of the songs in the playlist have been altered. In fact, they are played back in the order of the artist. Is it possible to sync the playlist exactly as I mixed it, and have the USB Stick playback the exact mix of song order accordingly? Or is this an impossiblity? Thank you for your help and...

problem opening publisher 2003 document
(I posted this question on a user group thread yesterday - 11/066/06, but have been uunable to locate the thread - so here goes again) I have tried to email a Publisher document to another computer, both of which have Pub 2003 installed. I have been successful with other documents, but this one gives the recipient a message that Publisher cannot open this version”.. The document in question was indeed originally written using Publisher 2000, but has been modified and saved many times over the years in P-2003, and I have no problem opening it at home. Is there a way that I can save it ...

Problems!
Anyone seen this before? My ISP says their mail server is fine. I can rcve anything, just can't send out anything over about 60kb attachment! "Your server has unexpectly terminted the connection. probably cause is network, server, et.... email stays in the outgoing box but also shows as sent. help! go to microsoft exchange and change your limits to 'no limit' for both outgoing and incoming mail. -ref >-----Original Message----- >Anyone seen this before? My ISP says their mail server is >fine. I can rcve anything, just can't send out anything >over ...

USB problem
Running XP-SP3 with all updates current. I have a WACOM tablet, driver is latest version; plugged into a USB port in rear of DELL PC. I'll boot up and get error message,"USB device not recognized...". I check Device Manager and no flags are showing. I simply plug into another USB port and I get message that "Human Interface Device found" and my tablet now works. The next day I boot up and the same error message pops up and the fix is to reverse what I did the previous day, just plug back into yesterday's "bad USB port". Any ideas what I am ch...

Problem with Worksheet_Change
I have a "Home" worksheet with a hyperlink to another hidden "Test" worksheet. The test is timed and will display "STOP" in cell "u1". In the sheet code module, I have a subroutine to recalculate so the time elapsed is updated: Private Sub Worksheet_SelectionChange(ByVal Target as Range) ActiveSheet.Calculate End Sub I want to use "STOP" as the trigger to return to "Home" worksheet which will display the test results. I've read some of the other postings and tried the procedures but it doesn't work. If this isn't...

Outlook problems and bugs
Problem #1: In Outlook Express you can view a message's headers and HTML source by right clicking on an email header and choosing 'properties.' Is there any way to do this in Outlook? This is a useful feature and I can't believe that it wouldn't exist in Outlook. I get a lot of possible spam that I want to examine before opening. I am detecting viruses in my email just about every day and I am being cautious. Problem #2: I had to reinstall my OS a couple of weeks ago -- so I backed up my folders in Outlook and then imported them back into an new installation of Outl...

Tab control problems
I am creating a form that has 2 tabs on it, one for entering packing data, the other for entering nutritional data. I now want to divide up the fields from my database onto the 2 tabs, some fields are for one, some are for the other. I have gotten a lot of the fields in the right place and everything looked good, but then all of a sudden certain of the controls were appearing on BOTH tabs, and when I would delete it from one tab, it would be deleted from the form completely. This is probably something extremely simple, but I am just not seeing it. Thanks in advance for the help. ...