Black Screen After Log In for One User but Other User Is Normal!

I am seriously computer illiterate and would be grateful for any help. 
My Sony Vaio laptop has Windows Vista Home Premium.  I have two users
set-up, user K (with Administrator rights I believe and a password) and
user N.  If I login as user K, after I enter my password my computer
will run for a bit (I can see/hear it logging in) but after a few
minutes the screen goes black except for my white cursor and nothing
else happens.  If I then hit ctrl-alt-del I can see the Task Manager and
switch users to user N which will start up normally and give me access
to my desktop.  My hardrive is partitioned into C and D; I keep all my
files on D so I can access all my files as either User K or User N (if
that makes sense??).  However, all my favorites and settings are on User
K (again, hopefully that makes sense!) What is going on with my
computer?


-- 
kjenk
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kjenk
6/12/2010 11:04:55 AM
windows.vista.general 2096 articles. 0 followers. Follow

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On Sat, 12 Jun 2010 06:04:55 -0500, kjenk <kjenk.4cfz9c@DoNotSpam.com>
wrote:

>
>
>I am seriously computer illiterate and would be grateful for any help. 
>My Sony Vaio laptop has Windows Vista Home Premium.  I have two users
>set-up, user K (with Administrator rights I believe and a password) and
>user N.  If I login as user K, after I enter my password my computer
>will run for a bit (I can see/hear it logging in) but after a few
>minutes the screen goes black except for my white cursor and nothing
>else happens.  If I then hit ctrl-alt-del I can see the Task Manager and
>switch users to user N which will start up normally and give me access
>to my desktop.  My hardrive is partitioned into C and D; I keep all my
>files on D so I can access all my files as either User K or User N (if
>that makes sense??).  However, all my favorites and settings are on User
>K (again, hopefully that makes sense!) What is going on with my
>computer?

Who set the computer up for you ?
0
Jim
6/12/2010 7:53:09 PM
Hi.
Sounds like the explorer isn't loading properly on user K.
Try doing the following...

Login to user K.
When the screen turns black you hold CTRL+ALT+DEL and go to the
Processes tab.
Check for explorer.exe

If it's there, try to end the process.
Otherwise go straight to the tab called Application.
Click on New Task...
Type: explorer.exe

If this loads the desktop properly I suggest you backup your favorites,
desktop shortcusts, documents etc etc and then delete and re-create the
user account due to repairing explorer issues is a lot of work compared
to how easy it is to create a new user account.

/ Ani


0
Animenia
6/12/2010 10:43:11 PM
Ani, thank you!!!!  I followed your instructions and was able to finally
log in as user K (my original "account").  The only "odd" thing is the
Windows Task Manager is now permanently displayed in the upper left
corner; I can't move it or close it.  I don't know how to back-up the
favorities/shortcuts, etc... but I have now copied my entire hard drive
over to a Maxtor OneTouch 4 Mini thingie (it was 80GB of stuff so it
took a while).  The most important thing is pics/vids of the kids (about
75GB) so I feel better knowing those are "safe" for now.  I now am
thinking about changing my OS from Windows Vista Home Premium to Windows
7.  

Jim, the computer is from Fry's, is that what you mean??


-- 
kjenk
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kjenk
6/14/2010 7:47:01 PM
kjenk;1221639 Wrote: 
> Ani, thank you!!!!  I followed your instructions and was able to
> finally
> log in as user K (my original "account").  The only "odd" thing is the
> Windows Task Manager is now permanently displayed in the upper left
> corner; I can't move it or close it.  I don't know how to back-up the
> favorities/shortcuts, etc... but I have now copied my entire hard
> drive
> over to a Maxtor OneTouch 4 Mini thingie (it was 80GB of stuff so it
> took a while).  The most important thing is pics/vids of the kids
> (about
> 75GB) so I feel better knowing those are "safe" for now.  I now am
> thinking about changing my OS from Windows Vista Home Premium to
> Windows
> 7.  
> 
> Jim, the computer is from Fry's, is that what you mean??
> 
> 
> -- 
> kjenk
> ------------------------------------------------------------------------
> kjenk's Profile: http://forums.techarena.in/members/231575.htm
> View this thread: http://forums.techarena.in/vista-help/1345740.htm
> 
> http://forums.techarena.in


Does the task manager remain after you have re-created the user
account? Cause if so we are looking at something more serious than a
corrupt user account.

To locate the favorites and such on other users you can go to C:\Users
and you should see a folder for each user account.
In there you'll get to My Documents, My Pictures and so on.

/ Ani


0
Animenia
6/15/2010 2:08:51 PM
Reply:

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