Windows 7/Outlook/SBS2003 crashing issue
I have a client with a new Windows 7 laptop. Added it to his SBS2003 domain via http://servername/connectcomputer, all seemed to work as normal. Installed Office 2007 and SP2, setup Outlook for him, added his extra mailboxes, all looked fine. After the weekend, he came in and was unable to open Outlook, it crashed with an uninformative error. I narrowed the issue down to communication with the server : with a clean Outlook profile, as soon as I put in a server name and clicked Check Name, Outlook would crash. Resolved this temporarily by doing a system restore back to before installing Office, reinstalled it, set Outlook up again, all seemed well. For 3 days. Now this has recurred again, and I'd like some help in resolving it permanently. I have seen this on one other site, client running Windows 7 on a SBS2003 domain, with Outlook 2003. I worked around the issue in that case by setting him up with a POP account to the server, as he wasn't making use of a lot of the extra functionality, he was happy with that. This is not an appropriate solution for my current client. The error in the event log: Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb Exception code: 0xc0000005 Fault offset: 0x0005205b Faulting process id: 0xe9c Faulting application start time: 0x01caa84f964cc7c5 Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE Faulting module path: C:\Windows\SYSTEM32\ntdll.dll I've not been able to find any reference to any similar error online, and would greatly appreciate any help.
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Utf
2/8/2010 2:46:01 AM
windows.server.sbs
1975 articles. 
0 followers.
6 Replies
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That's Definitely Odd Since it sounds like you are a IT Consultant. I'd Post the question in the partner group. http://social.microsoft.com/Forums/en-US/partnerofficeoutlook/threads Russ -- Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist 24hr SBS Remote Support - www.SBITS.Biz Question or Second Opinion $25.00 - www.PersonalITConsultant.com Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com "Nigel Benfell" <Nigel Benfell@discussions.microsoft.com> wrote in message news:7FF07F5F-27A6-4007-9C8C-EFBB4DF7B5F3@microsoft.com... > I have a client with a new Windows 7 laptop. Added it to his SBS2003 > domain > via http://servername/connectcomputer, all seemed to work as normal. > Installed Office 2007 and SP2, setup Outlook for him, added his extra > mailboxes, all looked fine. After the weekend, he came in and was unable > to > open Outlook, it crashed with an uninformative error. I narrowed the > issue > down to communication with the server : with a clean Outlook profile, as > soon > as I put in a server name and clicked Check Name, Outlook would crash. > Resolved this temporarily by doing a system restore back to before > installing > Office, reinstalled it, set Outlook up again, all seemed well. For 3 > days. > Now this has recurred again, and I'd like some help in resolving it > permanently. > > I have seen this on one other site, client running Windows 7 on a SBS2003 > domain, with Outlook 2003. I worked around the issue in that case by > setting > him up with a POP account to the server, as he wasn't making use of a lot > of > the extra functionality, he was happy with that. This is not an > appropriate > solution for my current client. > > The error in the event log: > > Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time > stamp: > 0x4542840f > Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: > 0x4a5bdadb > Exception code: 0xc0000005 > Fault offset: 0x0005205b > Faulting process id: 0xe9c > Faulting application start time: 0x01caa84f964cc7c5 > Faulting application path: C:\Program Files\Microsoft > Office\Office12\OUTLOOK.EXE > Faulting module path: C:\Windows\SYSTEM32\ntdll.dll > > I've not been able to find any reference to any similar error online, and > would greatly appreciate any help. >
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Russ
2/8/2010 3:44:44 AM
Nigel Benfell wrote: > I have a client with a new Windows 7 laptop. Added it to his SBS2003 domain > via http://servername/connectcomputer, all seemed to work as normal. > Installed Office 2007 and SP2, setup Outlook for him, added his extra > mailboxes, all looked fine. After the weekend, he came in and was unable to > open Outlook, it crashed with an uninformative error. I narrowed the issue > down to communication with the server : with a clean Outlook profile, as soon > as I put in a server name and clicked Check Name, Outlook would crash. > Resolved this temporarily by doing a system restore back to before installing > Office, reinstalled it, set Outlook up again, all seemed well. For 3 days. > Now this has recurred again, and I'd like some help in resolving it > permanently. > > I have seen this on one other site, client running Windows 7 on a SBS2003 > domain, with Outlook 2003. I worked around the issue in that case by setting > him up with a POP account to the server, as he wasn't making use of a lot of > the extra functionality, he was happy with that. This is not an appropriate > solution for my current client. > > The error in the event log: > > Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: > 0x4542840f > Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: > 0x4a5bdadb > Exception code: 0xc0000005 > Fault offset: 0x0005205b > Faulting process id: 0xe9c > Faulting application start time: 0x01caa84f964cc7c5 > Faulting application path: C:\Program Files\Microsoft > Office\Office12\OUTLOOK.EXE > Faulting module path: C:\Windows\SYSTEM32\ntdll.dll > > I've not been able to find any reference to any similar error online, and > would greatly appreciate any help. > > I'm just guessing here but I'd start by insuring that the bios is up to date and the nic cards are flashed. I've never seen this on my setup for what it's worth.
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Susan
2/8/2010 5:45:59 AM
Hello Nigel, Thanks for your post and others' input. Generally I also agree that it is an odd issue since it will occurs when trying to resolve the user's recipient from Exchange/GC server. As supplement, there is a known compatibility issue that you may have a look at: Windows Small Business Server 2003: Windows 7, Windows Vista and Outlook 2007 compatibility update http://support.microsoft.com/kb/926505 After the above steps, please use the Outlook "Connection Status" and "Test E-mail AutoConfiguration" feature to confirm this issue again. E.g. you can see at which step Outlook begin to hang if you click Reconnect button and reconnect AD and Exchange server. Little known Outlook feature - Hold down [Ctrl], right click on tray icon - "Connection Status" appears http://blog.tiensivu.com/aaron/archives/1398-Little-known-Outlook-feature-Hold-down-Ctrl,-right-click-on-tray-icon-Connection-Status-appears.html Please also make sure both Windows 7 client and SBS server has applied the latest Service Pack and updates. Hope this helps. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support ================================================================== Please post your SBS 2008 related questions to the SBS newsgroup on Connect website: https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx Please post your EBS related questions to the EBS newsgroup on Connect website: https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx If you want to use a newsreader other than a web forum to access these newsgroups, please refer to the following blog to apply NNTP password and configure a newsreader: http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx ================================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ==================================================================
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v
2/9/2010 9:47:22 AM
Hi Nigel, Thanks for your update. Based on your tests, since it works fine under Safe Mode with Networking, it seems the Outlook dll files are conflict with other 3rd party processes or services that caused the crash. Let's try a Clean Boot to narrow down the root cause this time. Clean boot ================= Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps: 1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter. Note: If prompted, please click Continue on the User Account Control (UAC) window. 2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3. Click the "Startup" tab, click "Disable All" and click "OK". Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK. Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue. For more information about this step, please refer to the following KB article: How to troubleshoot a problem by performing a clean boot in Windows Vista (it can be used for Windows 7 too) http://support.microsoft.com//kb/929135 Please have a try. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support ================================================================== Please post your SBS 2008 related questions to the SBS newsgroup on Connect website: https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx Please post your EBS related questions to the EBS newsgroup on Connect website: https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx If you want to use a newsreader other than a web forum to access these newsgroups, please refer to the following blog to apply NNTP password and configure a newsreader: http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx ================================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ==================================================================
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v
2/10/2010 2:13:25 AM
Oddly, this did help narrow it down. I say oddly, because I thought I'd replicated this by stopping services/killing processes when trying to get the same level of services running as safe mode with networking. After much renabling, rebooting, and testing, it appears to have been the Pest Patrol component of CA's Etrust Integrated Threat Management product causing the issue. I have left it disabled for now and will contact CA regarding a fix. Thank you for your help. Nigel
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Utf
2/10/2010 10:31:01 PM
Hi Nigel, Glad to know the information was helpful and you find a work round. You are welcome. Actually we are on the same track, "Clean Boot" does the similar job as you did but just in a more " systemic" way : ) Please do not hesitate to post back if there is positive feedback from CA or if you need any further assistance from me. Have a good day. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support
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v
2/11/2010 3:16:54 AM
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I can not get disk 2 to install. It preloads then as files start to copy, it stalls then ends with error message. this is office2000 professional 2 cd set. everything else works exept publisher and its components. Please advise Thanks What is the error message? -- JoAnn Paules MVP Microsoft [Publisher] "cugolfn" <cugolfn@discussions.microsoft.com> wrote in message news:F57B8716-65FA-4619-93A4-AA24D44ABC33@microsoft.com... >I can not get disk 2 to install. It preloads then as files start to copy, >it stalls then ends with error message. this is office2000 profess...
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Hi All, I am working on a problem that requires me to know whether or not any part of a particular window is visible (even if it's like a one pixel corner). In my misunderstanding, I thought that ::IsWindowVisible would cover it, but it looks like that call just verifies that the hWnd actually has a dialog box. I was able to take it a step further and find out whether or not a window is minimized using ::GetWindowPlacement, but I really need to find out if a window is visible or not (in other words, not completely covered by higher z-order windows). Is there some sort of API call that ...
MDI CreateNewFrame issue
I was wondering if someone could help me with a bug I'm seeing. My application is MDI, and I have created several document templates along with the default wizard-generated one. To use the extra documents/views, I open them like this: CMyDoc *doc = new CMyDoc(); doc->SetTitle(_T("Title")); m_pMyDocTemplate->CreateNewFrame(doc,NULL); doc->SendInitialUpdate(); where m_pMyDocTemplate is a stored pointer to a document template registered during InitInstance. This works ok, the new window is opened and I can work with it, but the Document/View framework does not seem to...
outlook 2000 help file
Seems after I did added SP3 from MS upgrade site my help from outlook has quit working. message is msohelp caused error in itss.dll. help works in ALL other programs including outlook address book. I'm running windows 98 SE, Office 2000 SB and IE 6. --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.542 / Virus Database: 336 - Release Date: 11/18/03 ...
How to do a mass download of names to Outlook address book
I have about 800 names and email addresses in an Excel spreadsheet that I need to add to my Outlook address book. Can anyone give me a hint on how to do this? Save the Excel Spreadsheet as a CSV (Comma Separated Value) file and then in the Address Box, Click, File, Import, Other Address Box, then click Text CSV file and browse to it. "Hal Segal" <anonymous@discussions.microsoft.com> wrote in message news:07a601c3b83a$c6d270c0$a001280a@phx.gbl... > I have about 800 names and email addresses in an Excel > spreadsheet that I need to add to my Outlook address book. > C...
MSN accounts dosen't work in Outlook.
Hi! I can't download my e-mails from MSN to Microsoft Outlook 2003. I have setup the account correspondent to Microsoft Outlook 2003 Wizard, but it still dosen't work. Does anyone know where the problem can be? Thanks, Bob Only the paid MSN and Hotmail accounts will work in Outlook and/or Outlook Express. Are you supscribed to the paid service? -- Robert Sparnaaij [MVP-Outlook] www.howto-outlook.com Tips of the month: -What do the Outlook Icons Mean? -Create an Office 2003 CD slipstreamed with Service Pack 1 ----- "hardharut" <test111@test.com> wrote in me...
Inner window frozen
I used to be able to move the spreadsheet within the overall Excel window. Somehow I have lost this ability and the spreadsheet is now fixed. There use to be a blue title bar that I could use to move the spreadsheet around. What did I do? and how do I undo it? Bob Click on the "Restore" Icon. Sounds like you have the window maximized. Gord Dibben MS Excel MVP On Sun, 2 Dec 2007 19:08:54 -0500, "BobB" <bobb001@comcast.net> wrote: >I used to be able to move the spreadsheet within the overall Excel window. >Somehow I have lost this ability and the s...
Outlook should be able to email MS CRM advanced find queries (grou
The only way to e-mail a group in MS-CRM is to use the Quick Campaign function. The Quick Campaign has several disadvantages: - attachments for emails are not possible - this takes at least about 10 more clicks compared to sending a standard outlook email - the quick campaign doesn't have the look-and-feel of Outlook to which users are accustomed to Therefore it would be great if you could select the emailaddresses from groups retrieved from MS CRM into the TO:, CC: or BCC: field in a standard Outlook email message. Actually you would make the advanced find queries available to sel...
powerpoint texbox issue
Sorry for posting this twice but I could not find my previous post, but I really need some help here. We have a ppt 2007 problem. The problem is on our CEO's computer too! We have ppt 2007 with all updates/service packs. The user will create a textbox in powerpoint and starts typing, then saves the ppt file. When the user goes back into the ptt file and clicks in the textbox and starts typing, "randomly" the font will increase and the user has to set the font back. Why Microsoft, why? This person uses powerpoint probably more than anyone at our company, sin...
Outlook 2003 Contact data
Just starting using Outlook 2003. When composing an email, when go to address the note, it appears that there are 2 Contact files - 1 is "blank" and the other has lots of my contacts. It is the latter contact file that I enabled to use as my address book. Initially address book comes up the first one and I get error message. Then I toggle to the second one and all the names are accessible. How do I get rid of the one that appears blank, so only one contact file appears when I go to address an email? Les <lester123_nospam@comcast.net> wrote: > When composing an e...
outlook 2003 memory leak? /messages display as"none" and eats up memory
Hi there; When a certian user opens outlook, and clicks on sort by size, half of her e-mails disappear, and "none" is displayed. She said this happened to her at home, except she was on her normal view which is sort by date. The only way that I can recreate the problem is to click on sort by size. If you click on one of the "none's" or even hover the mouse over it, the memory will spike up! I had the performance tab open while I was doing this, and the memory being used was read at 1.46 GB! And if I close outlook the memory drops down to normal. I took ...
Debugger comes up when attaching files to Outlook 2002
I have a pro bono non-profit client running win xp sp3 & ms office pro. Last week she reported that every time she tried to attach a file to an outlook email, she received a dialog asking her if she wanted to start the debugger. It never allows her to attach the file and if she goes through with starting the debugger, she gets a variety of errors... never a repeating error. Anyone have any experience with this error? Michael ...
Outlook 2002/XP Folder List view question
Any assistance would be greatly appreciated. I have a user still using Outlook XP and has the following issue. Outlook does not remember the folder view settings. User has folders under the Inbox folders and of those folders some are expanded and some are collapsed. When he closes Outlook it does not "remember" the folder settings. The user would like for Outlook to remember the settings because it has in the past. Is there a way I can get this back? Thanks ...
Outlook 2000 #147
Outlook 2000 Everytime I open outlook I receive error: Outlook generated error and will be closed by windows. I can open in safe mode and I can also open in express. I have tried renaming extend.dat file, removed checks from add-in tab and changed profiles. I have even tried re-installing. Can anyone help me. This is a long shot but have you tried using a fresh PST file? "Pam" wrote: > Outlook 2000 > > Everytime I open outlook I receive error: Outlook > generated error and will be closed by windows. I can open > in safe mode and I can also open in expre...
Unable to create more Windows NT accounts for Exchange mailboxes
Hi Guys, Currently our Exchange server stopped allowing the creation of more Windows NT Accounts with the following error"Insufficient System Resources exist to complete the requested service".Pls is there a way out of this? We run Exchange 5.5 SP3 on Windows NT Server. -- Buchi ...
Outlook 2007 Missing Mail
I have an office where we are noticing that if we look in Vista Mail that MS outlook 2007 has missed many emails. Program restarts and reboots don't seem to correct the problem, and both programs are using the same IMAP settings. Is there a "helpful" little option in Outlook that prevents it from looking a all email receieved to an account? Does anyone else have the same problem? are there any similarities between the ones it misses? -- "nano" <nano@discussions.microsoft.com> wrote in message news:DC22F7E7-ACB7-4824-A0A1-3329D3C622EA@microsoft.com.....