Publisher Cannot Open the File #11

My client has a a computer that receives the message "Publisher Cannot Open 
the File"

1) All other client computers on the network can open Publisher files just 
fine from network resource (SBS 2003R2)
2) Computer with issue has been completely reformatted and fully patched 
with same result (Publisher Cannot Open the File). Copying files to local 
desktop does not resolve issue either.
3) I applied hotfix from kb972566. No luck.
4) Tried registry change of "PromptForBadFiles". No Luck
-- 
Michael, Microsoft Small Business Specialist
0
8/14/2009 10:24:05 PM
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Is this Publisher 2007 by chance?

http://support.microsoft.com/kb/972566

-- 
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> My client has a a computer that receives the message "Publisher Cannot 
> Open
> the File"
>
> 1) All other client computers on the network can open Publisher files just
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched
> with same result (Publisher Cannot Open the File). Copying files to local
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist 

0
jl_paules (2767)
8/14/2009 11:01:14 PM
There are other things you can try...
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us

Check the permissions...
This article is not specific to Publisher, but it does contain suggestions
You receive an error message when you install an Office program or open an 
Office program or document
http://support.microsoft.com/kb/838687/en-us

Some folks that have had problems have run the Detect and Repair in 2003 with 
some success.

-- 
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> My client has a a computer that receives the message "Publisher Cannot Open
> the File"
>
> 1) All other client computers on the network can open Publisher files just
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched
> with same result (Publisher Cannot Open the File). Copying files to local
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist 


0
mary.sauer (2018)
8/15/2009 11:32:56 AM
Michael - I have exactly the same problem - I have taken ALL of the steps 
listed and still receive the same "Publisher cannot open the file" error. I 
can, however, open the file from Publisher 2003 but saving with a different 
name or in a different folder do not defeat the problem. Is this going to be 
fixed by Microsoft some time soon?
Kim.

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> My client has a a computer that receives the message "Publisher Cannot 
> Open
> the File"
>
> 1) All other client computers on the network can open Publisher files just
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched
> with same result (Publisher Cannot Open the File). Copying files to local
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist 


0
kibr (5)
8/17/2009 3:29:17 AM
Michael has Publisher 2003. What version Publisher do you have? If you have 
2007: Did you install the hotfix after you installed the Service Pack?

Have you tried Office Diagnostics in the Help menu?

-- 
Mary Sauer
http://msauer.mvps.org/

"KB" <kibr@foi.wa.gov.au> wrote in message 
news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> Michael - I have exactly the same problem - I have taken ALL of the steps 
> listed and still receive the same "Publisher cannot open the file" error. I 
> can, however, open the file from Publisher 2003 but saving with a different 
> name or in a different folder do not defeat the problem. Is this going to be 
> fixed by Microsoft some time soon?
> Kim.
>
> "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> My client has a a computer that receives the message "Publisher Cannot Open
>> the File"
>>
>> 1) All other client computers on the network can open Publisher files just
>> fine from network resource (SBS 2003R2)
>> 2) Computer with issue has been completely reformatted and fully patched
>> with same result (Publisher Cannot Open the File). Copying files to local
>> desktop does not resolve issue either.
>> 3) I applied hotfix from kb972566. No luck.
>> 4) Tried registry change of "PromptForBadFiles". No Luck
>> -- 
>> Michael, Microsoft Small Business Specialist
>
> 


0
mary.sauer (2018)
8/17/2009 10:08:49 AM
Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after 
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full 
administrative rights to the user with "Full Control" to the files as well 
with no success.

I will try office diagnostics next, but the fact this was a completely 
reformatted machine (due specifically to this issue) leaves me little hope.
-- 
Michael, MCSE


"Mary Sauer" wrote:

> Michael has Publisher 2003. What version Publisher do you have? If you have 
> 2007: Did you install the hotfix after you installed the Service Pack?
> 
> Have you tried Office Diagnostics in the Help menu?
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > listed and still receive the same "Publisher cannot open the file" error. I 
> > can, however, open the file from Publisher 2003 but saving with a different 
> > name or in a different folder do not defeat the problem. Is this going to be 
> > fixed by Microsoft some time soon?
> > Kim.
> >
> > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> My client has a a computer that receives the message "Publisher Cannot Open
> >> the File"
> >>
> >> 1) All other client computers on the network can open Publisher files just
> >> fine from network resource (SBS 2003R2)
> >> 2) Computer with issue has been completely reformatted and fully patched
> >> with same result (Publisher Cannot Open the File). Copying files to local
> >> desktop does not resolve issue either.
> >> 3) I applied hotfix from kb972566. No luck.
> >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >
> > 
> 
> 
> 
0
8/17/2009 4:28:01 PM
Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after 
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full 
administrative rights to the user with "Full Control" to the files as well 
with no success.

I will try office diagnostics next, but the fact this was a completely 
reformatted machine (due specifically to this issue) leaves me little hope.
-- 
Michael, Microsoft Small Business Specialist
-- 
Michael, MCSE


"Mary Sauer" wrote:

> Michael has Publisher 2003. What version Publisher do you have? If you have 
> 2007: Did you install the hotfix after you installed the Service Pack?
> 
> Have you tried Office Diagnostics in the Help menu?
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > listed and still receive the same "Publisher cannot open the file" error. I 
> > can, however, open the file from Publisher 2003 but saving with a different 
> > name or in a different folder do not defeat the problem. Is this going to be 
> > fixed by Microsoft some time soon?
> > Kim.
> >
> > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> My client has a a computer that receives the message "Publisher Cannot Open
> >> the File"
> >>
> >> 1) All other client computers on the network can open Publisher files just
> >> fine from network resource (SBS 2003R2)
> >> 2) Computer with issue has been completely reformatted and fully patched
> >> with same result (Publisher Cannot Open the File). Copying files to local
> >> desktop does not resolve issue either.
> >> 3) I applied hotfix from kb972566. No luck.
> >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >
> > 
> 
> 
> 
0
8/17/2009 4:28:02 PM
Here are some clarifications and responses to suggestions:

This is Publisher 2007 (thus the reason I applied the hotfix after 
installing SP2)

I am using Trend Micro Worry Free Business 6.0 (not Norton)

I have copied files to the desktop from the network, I have given full 
administrative rights to the user with "Full Control" to the files as well 
with no success.

I will try office diagnostics next, but the fact this was a completely 
reformatted machine (due specifically to this issue) leaves me little hope.
-- 
Michael, Microsoft Small Business Specialist

"Mary Sauer" wrote:

> Michael has Publisher 2003. What version Publisher do you have? If you have 
> 2007: Did you install the hotfix after you installed the Service Pack?
> 
> Have you tried Office Diagnostics in the Help menu?
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > listed and still receive the same "Publisher cannot open the file" error. I 
> > can, however, open the file from Publisher 2003 but saving with a different 
> > name or in a different folder do not defeat the problem. Is this going to be 
> > fixed by Microsoft some time soon?
> > Kim.
> >
> > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> My client has a a computer that receives the message "Publisher Cannot Open
> >> the File"
> >>
> >> 1) All other client computers on the network can open Publisher files just
> >> fine from network resource (SBS 2003R2)
> >> 2) Computer with issue has been completely reformatted and fully patched
> >> with same result (Publisher Cannot Open the File). Copying files to local
> >> desktop does not resolve issue either.
> >> 3) I applied hotfix from kb972566. No luck.
> >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >
> > 
> 
> 
> 
0
8/17/2009 4:31:01 PM

"Michael in CA" wrote:

> Here are some clarifications and responses to suggestions:
> 
> This is Publisher 2007 (thus the reason I applied the hotfix after 
> installing SP2)
> 
> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> 
> I have copied files to the desktop from the network, I have given full 
> administrative rights to the user with "Full Control" to the files as well 
> with no success.
> 
> I will try office diagnostics next, but the fact this was a completely 
> reformatted machine (due specifically to this issue) leaves me little hope.
> -- 
> Michael, Microsoft Small Business Specialist
> 
> "Mary Sauer" wrote:
> 
> > Michael has Publisher 2003. What version Publisher do you have? If you have 
> > 2007: Did you install the hotfix after you installed the Service Pack?
> > 
> > Have you tried Office Diagnostics in the Help menu?
> > 
> > -- 
> > Mary Sauer
> > http://msauer.mvps.org/
> > 
> > "KB" <kibr@foi.wa.gov.au> wrote in message 
> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > > listed and still receive the same "Publisher cannot open the file" error. I 
> > > can, however, open the file from Publisher 2003 but saving with a different 
> > > name or in a different folder do not defeat the problem. Is this going to be 
> > > fixed by Microsoft some time soon?
> > > Kim.
> > >
> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> > >> My client has a a computer that receives the message "Publisher Cannot Open
> > >> the File"
> > >>
> > >> 1) All other client computers on the network can open Publisher files just
> > >> fine from network resource (SBS 2003R2)
> > >> 2) Computer with issue has been completely reformatted and fully patched
> > >> with same result (Publisher Cannot Open the File). Copying files to local
> > >> desktop does not resolve issue either.
> > >> 3) I applied hotfix from kb972566. No luck.
> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> > >> -- 
> > >> Michael, Microsoft Small Business Specialist
> > >
> > > 
> > 
> > 
> > 
0
8/17/2009 8:16:01 PM
I have experienced the same problems after installing Office updates.  Have 
followed the procedures described including running the hotfix with no 
success.  Any further suggestions would be greatly appreciated.

"Michael in CA" wrote:

> Here are some clarifications and responses to suggestions:
> 
> This is Publisher 2007 (thus the reason I applied the hotfix after 
> installing SP2)
> 
> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> 
> I have copied files to the desktop from the network, I have given full 
> administrative rights to the user with "Full Control" to the files as well 
> with no success.
> 
> I will try office diagnostics next, but the fact this was a completely 
> reformatted machine (due specifically to this issue) leaves me little hope.
> -- 
> Michael, Microsoft Small Business Specialist
> 
> "Mary Sauer" wrote:
> 
> > Michael has Publisher 2003. What version Publisher do you have? If you have 
> > 2007: Did you install the hotfix after you installed the Service Pack?
> > 
> > Have you tried Office Diagnostics in the Help menu?
> > 
> > -- 
> > Mary Sauer
> > http://msauer.mvps.org/
> > 
> > "KB" <kibr@foi.wa.gov.au> wrote in message 
> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> > > Michael - I have exactly the same problem - I have taken ALL of the steps 
> > > listed and still receive the same "Publisher cannot open the file" error. I 
> > > can, however, open the file from Publisher 2003 but saving with a different 
> > > name or in a different folder do not defeat the problem. Is this going to be 
> > > fixed by Microsoft some time soon?
> > > Kim.
> > >
> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> > >> My client has a a computer that receives the message "Publisher Cannot Open
> > >> the File"
> > >>
> > >> 1) All other client computers on the network can open Publisher files just
> > >> fine from network resource (SBS 2003R2)
> > >> 2) Computer with issue has been completely reformatted and fully patched
> > >> with same result (Publisher Cannot Open the File). Copying files to local
> > >> desktop does not resolve issue either.
> > >> 3) I applied hotfix from kb972566. No luck.
> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> > >> -- 
> > >> Michael, Microsoft Small Business Specialist
> > >
> > > 
> > 
> > 
> > 
0
8/17/2009 8:18:01 PM
Dumb question (sorry to ask)......Did you just download the hotfix or did 
you install it? You need to run it as an administrator.

-- 
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message 
news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>
> I have experienced the same problems after installing Office updates. 
> Have
> followed the procedures described including running the hotfix with no
> success.  Any further suggestions would be greatly appreciated.
>
> "Michael in CA" wrote:
>
>> Here are some clarifications and responses to suggestions:
>>
>> This is Publisher 2007 (thus the reason I applied the hotfix after
>> installing SP2)
>>
>> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>
>> I have copied files to the desktop from the network, I have given full
>> administrative rights to the user with "Full Control" to the files as 
>> well
>> with no success.
>>
>> I will try office diagnostics next, but the fact this was a completely
>> reformatted machine (due specifically to this issue) leaves me little 
>> hope.
>> -- 
>> Michael, Microsoft Small Business Specialist
>>
>> "Mary Sauer" wrote:
>>
>> > Michael has Publisher 2003. What version Publisher do you have? If you 
>> > have
>> > 2007: Did you install the hotfix after you installed the Service Pack?
>> >
>> > Have you tried Office Diagnostics in the Help menu?
>> >
>> > -- 
>> > Mary Sauer
>> > http://msauer.mvps.org/
>> >
>> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> > > Michael - I have exactly the same problem - I have taken ALL of the 
>> > > steps
>> > > listed and still receive the same "Publisher cannot open the file" 
>> > > error. I
>> > > can, however, open the file from Publisher 2003 but saving with a 
>> > > different
>> > > name or in a different folder do not defeat the problem. Is this 
>> > > going to be
>> > > fixed by Microsoft some time soon?
>> > > Kim.
>> > >
>> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in 
>> > > message
>> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> > >> My client has a a computer that receives the message "Publisher 
>> > >> Cannot Open
>> > >> the File"
>> > >>
>> > >> 1) All other client computers on the network can open Publisher 
>> > >> files just
>> > >> fine from network resource (SBS 2003R2)
>> > >> 2) Computer with issue has been completely reformatted and fully 
>> > >> patched
>> > >> with same result (Publisher Cannot Open the File). Copying files to 
>> > >> local
>> > >> desktop does not resolve issue either.
>> > >> 3) I applied hotfix from kb972566. No luck.
>> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> > >> -- 
>> > >> Michael, Microsoft Small Business Specialist
>> > >
>> > >
>> >
>> >
>> > 

0
jl_paules (2767)
8/17/2009 9:22:39 PM
I applied the hotfix after having this problem, and it worked like a charm.

"JoAnn Paules" wrote:

> Dumb question (sorry to ask)......Did you just download the hotfix or did 
> you install it? You need to run it as an administrator.
> 
> -- 
> JoAnn Paules
> MVP Microsoft [Publisher]
> Tech Editor for "Microsoft Publisher 2007 For Dummies"
> 
> 
> 
> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message 
> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
> >
> > I have experienced the same problems after installing Office updates. 
> > Have
> > followed the procedures described including running the hotfix with no
> > success.  Any further suggestions would be greatly appreciated.
> >
> > "Michael in CA" wrote:
> >
> >> Here are some clarifications and responses to suggestions:
> >>
> >> This is Publisher 2007 (thus the reason I applied the hotfix after
> >> installing SP2)
> >>
> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> >>
> >> I have copied files to the desktop from the network, I have given full
> >> administrative rights to the user with "Full Control" to the files as 
> >> well
> >> with no success.
> >>
> >> I will try office diagnostics next, but the fact this was a completely
> >> reformatted machine (due specifically to this issue) leaves me little 
> >> hope.
> >> -- 
> >> Michael, Microsoft Small Business Specialist
> >>
> >> "Mary Sauer" wrote:
> >>
> >> > Michael has Publisher 2003. What version Publisher do you have? If you 
> >> > have
> >> > 2007: Did you install the hotfix after you installed the Service Pack?
> >> >
> >> > Have you tried Office Diagnostics in the Help menu?
> >> >
> >> > -- 
> >> > Mary Sauer
> >> > http://msauer.mvps.org/
> >> >
> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> >> > > Michael - I have exactly the same problem - I have taken ALL of the 
> >> > > steps
> >> > > listed and still receive the same "Publisher cannot open the file" 
> >> > > error. I
> >> > > can, however, open the file from Publisher 2003 but saving with a 
> >> > > different
> >> > > name or in a different folder do not defeat the problem. Is this 
> >> > > going to be
> >> > > fixed by Microsoft some time soon?
> >> > > Kim.
> >> > >
> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in 
> >> > > message
> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> > >> My client has a a computer that receives the message "Publisher 
> >> > >> Cannot Open
> >> > >> the File"
> >> > >>
> >> > >> 1) All other client computers on the network can open Publisher 
> >> > >> files just
> >> > >> fine from network resource (SBS 2003R2)
> >> > >> 2) Computer with issue has been completely reformatted and fully 
> >> > >> patched
> >> > >> with same result (Publisher Cannot Open the File). Copying files to 
> >> > >> local
> >> > >> desktop does not resolve issue either.
> >> > >> 3) I applied hotfix from kb972566. No luck.
> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> > >> -- 
> >> > >> Michael, Microsoft Small Business Specialist
> >> > >
> >> > >
> >> >
> >> >
> >> > 
> 
> 
0
htglaser (2)
8/17/2009 9:49:01 PM
As stated above, I have taken ALL recommended steps, including downloading 
AND installing the hotfix as Administrator, run the diagnostics, did a 
repair on office, I have the file in a folder with full access (both network 
and local locations tried), turned off my AV, even tried running Pub from 
safe mode, etc. So what's next?
Thx,
Kim.

"htglaser" <htglaser@discussions.microsoft.com> wrote in message 
news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>I applied the hotfix after having this problem, and it worked like a charm.
>
> "JoAnn Paules" wrote:
>
>> Dumb question (sorry to ask)......Did you just download the hotfix or did
>> you install it? You need to run it as an administrator.
>>
>> -- 
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>
>>
>>
>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message
>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>> >
>> > I have experienced the same problems after installing Office updates.
>> > Have
>> > followed the procedures described including running the hotfix with no
>> > success.  Any further suggestions would be greatly appreciated.
>> >
>> > "Michael in CA" wrote:
>> >
>> >> Here are some clarifications and responses to suggestions:
>> >>
>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>> >> installing SP2)
>> >>
>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>> >>
>> >> I have copied files to the desktop from the network, I have given full
>> >> administrative rights to the user with "Full Control" to the files as
>> >> well
>> >> with no success.
>> >>
>> >> I will try office diagnostics next, but the fact this was a completely
>> >> reformatted machine (due specifically to this issue) leaves me little
>> >> hope.
>> >> -- 
>> >> Michael, Microsoft Small Business Specialist
>> >>
>> >> "Mary Sauer" wrote:
>> >>
>> >> > Michael has Publisher 2003. What version Publisher do you have? If 
>> >> > you
>> >> > have
>> >> > 2007: Did you install the hotfix after you installed the Service 
>> >> > Pack?
>> >> >
>> >> > Have you tried Office Diagnostics in the Help menu?
>> >> >
>> >> > -- 
>> >> > Mary Sauer
>> >> > http://msauer.mvps.org/
>> >> >
>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
>> >> > > the
>> >> > > steps
>> >> > > listed and still receive the same "Publisher cannot open the file"
>> >> > > error. I
>> >> > > can, however, open the file from Publisher 2003 but saving with a
>> >> > > different
>> >> > > name or in a different folder do not defeat the problem. Is this
>> >> > > going to be
>> >> > > fixed by Microsoft some time soon?
>> >> > > Kim.
>> >> > >
>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>> >> > > message
>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> >> > >> My client has a a computer that receives the message "Publisher
>> >> > >> Cannot Open
>> >> > >> the File"
>> >> > >>
>> >> > >> 1) All other client computers on the network can open Publisher
>> >> > >> files just
>> >> > >> fine from network resource (SBS 2003R2)
>> >> > >> 2) Computer with issue has been completely reformatted and fully
>> >> > >> patched
>> >> > >> with same result (Publisher Cannot Open the File). Copying files 
>> >> > >> to
>> >> > >> local
>> >> > >> desktop does not resolve issue either.
>> >> > >> 3) I applied hotfix from kb972566. No luck.
>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> >> > >> -- 
>> >> > >> Michael, Microsoft Small Business Specialist
>> >> > >
>> >> > >
>> >> >
>> >> >
>> >> >
>>
>> 


0
kibr (5)
8/18/2009 2:59:19 AM
Are all your publications not opening? Have you changed printers by chance?

-- 
Mary Sauer
http://msauer.mvps.org/

"KB" <kibr@foi.wa.gov.au> wrote in message 
news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
> As stated above, I have taken ALL recommended steps, including downloading AND 
> installing the hotfix as Administrator, run the diagnostics, did a repair on 
> office, I have the file in a folder with full access (both network and local 
> locations tried), turned off my AV, even tried running Pub from safe mode, 
> etc. So what's next?
> Thx,
> Kim.
>
> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>>I applied the hotfix after having this problem, and it worked like a charm.
>>
>> "JoAnn Paules" wrote:
>>
>>> Dumb question (sorry to ask)......Did you just download the hotfix or did
>>> you install it? You need to run it as an administrator.
>>>
>>> -- 
>>> JoAnn Paules
>>> MVP Microsoft [Publisher]
>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>>
>>>
>>>
>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in message
>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>>> >
>>> > I have experienced the same problems after installing Office updates.
>>> > Have
>>> > followed the procedures described including running the hotfix with no
>>> > success.  Any further suggestions would be greatly appreciated.
>>> >
>>> > "Michael in CA" wrote:
>>> >
>>> >> Here are some clarifications and responses to suggestions:
>>> >>
>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>>> >> installing SP2)
>>> >>
>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>> >>
>>> >> I have copied files to the desktop from the network, I have given full
>>> >> administrative rights to the user with "Full Control" to the files as
>>> >> well
>>> >> with no success.
>>> >>
>>> >> I will try office diagnostics next, but the fact this was a completely
>>> >> reformatted machine (due specifically to this issue) leaves me little
>>> >> hope.
>>> >> -- 
>>> >> Michael, Microsoft Small Business Specialist
>>> >>
>>> >> "Mary Sauer" wrote:
>>> >>
>>> >> > Michael has Publisher 2003. What version Publisher do you have? If you
>>> >> > have
>>> >> > 2007: Did you install the hotfix after you installed the Service Pack?
>>> >> >
>>> >> > Have you tried Office Diagnostics in the Help menu?
>>> >> >
>>> >> > -- 
>>> >> > Mary Sauer
>>> >> > http://msauer.mvps.org/
>>> >> >
>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>>> >> > > Michael - I have exactly the same problem - I have taken ALL of the
>>> >> > > steps
>>> >> > > listed and still receive the same "Publisher cannot open the file"
>>> >> > > error. I
>>> >> > > can, however, open the file from Publisher 2003 but saving with a
>>> >> > > different
>>> >> > > name or in a different folder do not defeat the problem. Is this
>>> >> > > going to be
>>> >> > > fixed by Microsoft some time soon?
>>> >> > > Kim.
>>> >> > >
>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>>> >> > > message
>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>>> >> > >> My client has a a computer that receives the message "Publisher
>>> >> > >> Cannot Open
>>> >> > >> the File"
>>> >> > >>
>>> >> > >> 1) All other client computers on the network can open Publisher
>>> >> > >> files just
>>> >> > >> fine from network resource (SBS 2003R2)
>>> >> > >> 2) Computer with issue has been completely reformatted and fully
>>> >> > >> patched
>>> >> > >> with same result (Publisher Cannot Open the File). Copying files to
>>> >> > >> local
>>> >> > >> desktop does not resolve issue either.
>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>>> >> > >> -- 
>>> >> > >> Michael, Microsoft Small Business Specialist
>>> >> > >
>>> >> > >
>>> >> >
>>> >> >
>>> >> >
>>>
>>>
>
> 


0
mary.sauer (2018)
8/18/2009 9:42:27 AM
Hi Mary,
The printers are the same. However, we have upgraded our server to Windows 
SBS 2008. As a result the printers live at different network locations. This 
being the case, how do I change the old Publisher file to accommodate the 
new printer addresses?
Thanks,
Kim.

"Mary Sauer" <mary.sauer@mygmail.com> wrote in message 
news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
> Are all your publications not opening? Have you changed printers by 
> chance?
>
> -- 
> Mary Sauer
> http://msauer.mvps.org/
>
> "KB" <kibr@foi.wa.gov.au> wrote in message 
> news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>> As stated above, I have taken ALL recommended steps, including 
>> downloading AND installing the hotfix as Administrator, run the 
>> diagnostics, did a repair on office, I have the file in a folder with 
>> full access (both network and local locations tried), turned off my AV, 
>> even tried running Pub from safe mode, etc. So what's next?
>> Thx,
>> Kim.
>>
>> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
>> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>>>I applied the hotfix after having this problem, and it worked like a 
>>>charm.
>>>
>>> "JoAnn Paules" wrote:
>>>
>>>> Dumb question (sorry to ask)......Did you just download the hotfix or 
>>>> did
>>>> you install it? You need to run it as an administrator.
>>>>
>>>> -- 
>>>> JoAnn Paules
>>>> MVP Microsoft [Publisher]
>>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>>>
>>>>
>>>>
>>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in 
>>>> message
>>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>>>> >
>>>> > I have experienced the same problems after installing Office updates.
>>>> > Have
>>>> > followed the procedures described including running the hotfix with 
>>>> > no
>>>> > success.  Any further suggestions would be greatly appreciated.
>>>> >
>>>> > "Michael in CA" wrote:
>>>> >
>>>> >> Here are some clarifications and responses to suggestions:
>>>> >>
>>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>>>> >> installing SP2)
>>>> >>
>>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>>> >>
>>>> >> I have copied files to the desktop from the network, I have given 
>>>> >> full
>>>> >> administrative rights to the user with "Full Control" to the files 
>>>> >> as
>>>> >> well
>>>> >> with no success.
>>>> >>
>>>> >> I will try office diagnostics next, but the fact this was a 
>>>> >> completely
>>>> >> reformatted machine (due specifically to this issue) leaves me 
>>>> >> little
>>>> >> hope.
>>>> >> -- 
>>>> >> Michael, Microsoft Small Business Specialist
>>>> >>
>>>> >> "Mary Sauer" wrote:
>>>> >>
>>>> >> > Michael has Publisher 2003. What version Publisher do you have? If 
>>>> >> > you
>>>> >> > have
>>>> >> > 2007: Did you install the hotfix after you installed the Service 
>>>> >> > Pack?
>>>> >> >
>>>> >> > Have you tried Office Diagnostics in the Help menu?
>>>> >> >
>>>> >> > -- 
>>>> >> > Mary Sauer
>>>> >> > http://msauer.mvps.org/
>>>> >> >
>>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>>>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
>>>> >> > > the
>>>> >> > > steps
>>>> >> > > listed and still receive the same "Publisher cannot open the 
>>>> >> > > file"
>>>> >> > > error. I
>>>> >> > > can, however, open the file from Publisher 2003 but saving with 
>>>> >> > > a
>>>> >> > > different
>>>> >> > > name or in a different folder do not defeat the problem. Is this
>>>> >> > > going to be
>>>> >> > > fixed by Microsoft some time soon?
>>>> >> > > Kim.
>>>> >> > >
>>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>>>> >> > > message
>>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>>>> >> > >> My client has a a computer that receives the message "Publisher
>>>> >> > >> Cannot Open
>>>> >> > >> the File"
>>>> >> > >>
>>>> >> > >> 1) All other client computers on the network can open Publisher
>>>> >> > >> files just
>>>> >> > >> fine from network resource (SBS 2003R2)
>>>> >> > >> 2) Computer with issue has been completely reformatted and 
>>>> >> > >> fully
>>>> >> > >> patched
>>>> >> > >> with same result (Publisher Cannot Open the File). Copying 
>>>> >> > >> files to
>>>> >> > >> local
>>>> >> > >> desktop does not resolve issue either.
>>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>>>> >> > >> -- 
>>>> >> > >> Michael, Microsoft Small Business Specialist
>>>> >> > >
>>>> >> > >
>>>> >> >
>>>> >> >
>>>> >> >
>>>>
>>>>
>>
>>
>
> 


0
8/18/2009 11:43:50 AM
P.S. Actually there are other Pub 2007 files I can open that were created at 
the same time. However, the only difference I can see is that the one I 
cannot open has embedded Excel chart objects. If I remove the embedded 
objects using Pub 2003 I can open what remains of the file in Pub 2007??? 
Note that the same version of Office is still used (2007) but SP2 has been 
installed.
Cheers,
Kim.


"Kim Bracknell" <TheBracknells@iiNet.net.au> wrote in message 
news:ugPhtk$HKHA.3000@TK2MSFTNGP04.phx.gbl...
> Hi Mary,
> The printers are the same. However, we have upgraded our server to Windows 
> SBS 2008. As a result the printers live at different network locations. 
> This being the case, how do I change the old Publisher file to accommodate 
> the new printer addresses?
> Thanks,
> Kim.
>
> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message 
> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
>> Are all your publications not opening? Have you changed printers by 
>> chance?
>>
>> -- 
>> Mary Sauer
>> http://msauer.mvps.org/
>>
>> "KB" <kibr@foi.wa.gov.au> wrote in message 
>> news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>>> As stated above, I have taken ALL recommended steps, including 
>>> downloading AND installing the hotfix as Administrator, run the 
>>> diagnostics, did a repair on office, I have the file in a folder with 
>>> full access (both network and local locations tried), turned off my AV, 
>>> even tried running Pub from safe mode, etc. So what's next?
>>> Thx,
>>> Kim.
>>>
>>> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
>>> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>>>>I applied the hotfix after having this problem, and it worked like a 
>>>>charm.
>>>>
>>>> "JoAnn Paules" wrote:
>>>>
>>>>> Dumb question (sorry to ask)......Did you just download the hotfix or 
>>>>> did
>>>>> you install it? You need to run it as an administrator.
>>>>>
>>>>> -- 
>>>>> JoAnn Paules
>>>>> MVP Microsoft [Publisher]
>>>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>>>>>
>>>>>
>>>>>
>>>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in 
>>>>> message
>>>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>>>>> >
>>>>> > I have experienced the same problems after installing Office 
>>>>> > updates.
>>>>> > Have
>>>>> > followed the procedures described including running the hotfix with 
>>>>> > no
>>>>> > success.  Any further suggestions would be greatly appreciated.
>>>>> >
>>>>> > "Michael in CA" wrote:
>>>>> >
>>>>> >> Here are some clarifications and responses to suggestions:
>>>>> >>
>>>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>>>>> >> installing SP2)
>>>>> >>
>>>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>>>>> >>
>>>>> >> I have copied files to the desktop from the network, I have given 
>>>>> >> full
>>>>> >> administrative rights to the user with "Full Control" to the files 
>>>>> >> as
>>>>> >> well
>>>>> >> with no success.
>>>>> >>
>>>>> >> I will try office diagnostics next, but the fact this was a 
>>>>> >> completely
>>>>> >> reformatted machine (due specifically to this issue) leaves me 
>>>>> >> little
>>>>> >> hope.
>>>>> >> -- 
>>>>> >> Michael, Microsoft Small Business Specialist
>>>>> >>
>>>>> >> "Mary Sauer" wrote:
>>>>> >>
>>>>> >> > Michael has Publisher 2003. What version Publisher do you have? 
>>>>> >> > If you
>>>>> >> > have
>>>>> >> > 2007: Did you install the hotfix after you installed the Service 
>>>>> >> > Pack?
>>>>> >> >
>>>>> >> > Have you tried Office Diagnostics in the Help menu?
>>>>> >> >
>>>>> >> > -- 
>>>>> >> > Mary Sauer
>>>>> >> > http://msauer.mvps.org/
>>>>> >> >
>>>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>>>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>>>>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
>>>>> >> > > the
>>>>> >> > > steps
>>>>> >> > > listed and still receive the same "Publisher cannot open the 
>>>>> >> > > file"
>>>>> >> > > error. I
>>>>> >> > > can, however, open the file from Publisher 2003 but saving with 
>>>>> >> > > a
>>>>> >> > > different
>>>>> >> > > name or in a different folder do not defeat the problem. Is 
>>>>> >> > > this
>>>>> >> > > going to be
>>>>> >> > > fixed by Microsoft some time soon?
>>>>> >> > > Kim.
>>>>> >> > >
>>>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote 
>>>>> >> > > in
>>>>> >> > > message
>>>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>>>>> >> > >> My client has a a computer that receives the message 
>>>>> >> > >> "Publisher
>>>>> >> > >> Cannot Open
>>>>> >> > >> the File"
>>>>> >> > >>
>>>>> >> > >> 1) All other client computers on the network can open 
>>>>> >> > >> Publisher
>>>>> >> > >> files just
>>>>> >> > >> fine from network resource (SBS 2003R2)
>>>>> >> > >> 2) Computer with issue has been completely reformatted and 
>>>>> >> > >> fully
>>>>> >> > >> patched
>>>>> >> > >> with same result (Publisher Cannot Open the File). Copying 
>>>>> >> > >> files to
>>>>> >> > >> local
>>>>> >> > >> desktop does not resolve issue either.
>>>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>>>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>>>>> >> > >> -- 
>>>>> >> > >> Michael, Microsoft Small Business Specialist
>>>>> >> > >
>>>>> >> > >
>>>>> >> >
>>>>> >> >
>>>>> >> >
>>>>>
>>>>>
>>>
>>>
>>
>>
>
> 


0
8/18/2009 11:49:56 AM
I have taken all of the exact same steps as Kim with one exception. Do you 
mean to tell me that Publisher 2007 won't open a file because I changed my 
printer? That would have to be the most ridiculous thing I have ever heard! 
-- 
Michael


"Kim Bracknell" wrote:

> Hi Mary,
> The printers are the same. However, we have upgraded our server to Windows 
> SBS 2008. As a result the printers live at different network locations. This 
> being the case, how do I change the old Publisher file to accommodate the 
> new printer addresses?
> Thanks,
> Kim.
> 
> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message 
> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
> > Are all your publications not opening? Have you changed printers by 
> > chance?
> >
> > -- 
> > Mary Sauer
> > http://msauer.mvps.org/
> >
> > "KB" <kibr@foi.wa.gov.au> wrote in message 
> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
> >> As stated above, I have taken ALL recommended steps, including 
> >> downloading AND installing the hotfix as Administrator, run the 
> >> diagnostics, did a repair on office, I have the file in a folder with 
> >> full access (both network and local locations tried), turned off my AV, 
> >> even tried running Pub from safe mode, etc. So what's next?
> >> Thx,
> >> Kim.
> >>
> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message 
> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
> >>>I applied the hotfix after having this problem, and it worked like a 
> >>>charm.
> >>>
> >>> "JoAnn Paules" wrote:
> >>>
> >>>> Dumb question (sorry to ask)......Did you just download the hotfix or 
> >>>> did
> >>>> you install it? You need to run it as an administrator.
> >>>>
> >>>> -- 
> >>>> JoAnn Paules
> >>>> MVP Microsoft [Publisher]
> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
> >>>>
> >>>>
> >>>>
> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in 
> >>>> message
> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
> >>>> >
> >>>> > I have experienced the same problems after installing Office updates.
> >>>> > Have
> >>>> > followed the procedures described including running the hotfix with 
> >>>> > no
> >>>> > success.  Any further suggestions would be greatly appreciated.
> >>>> >
> >>>> > "Michael in CA" wrote:
> >>>> >
> >>>> >> Here are some clarifications and responses to suggestions:
> >>>> >>
> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
> >>>> >> installing SP2)
> >>>> >>
> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> >>>> >>
> >>>> >> I have copied files to the desktop from the network, I have given 
> >>>> >> full
> >>>> >> administrative rights to the user with "Full Control" to the files 
> >>>> >> as
> >>>> >> well
> >>>> >> with no success.
> >>>> >>
> >>>> >> I will try office diagnostics next, but the fact this was a 
> >>>> >> completely
> >>>> >> reformatted machine (due specifically to this issue) leaves me 
> >>>> >> little
> >>>> >> hope.
> >>>> >> -- 
> >>>> >> Michael, Microsoft Small Business Specialist
> >>>> >>
> >>>> >> "Mary Sauer" wrote:
> >>>> >>
> >>>> >> > Michael has Publisher 2003. What version Publisher do you have? If 
> >>>> >> > you
> >>>> >> > have
> >>>> >> > 2007: Did you install the hotfix after you installed the Service 
> >>>> >> > Pack?
> >>>> >> >
> >>>> >> > Have you tried Office Diagnostics in the Help menu?
> >>>> >> >
> >>>> >> > -- 
> >>>> >> > Mary Sauer
> >>>> >> > http://msauer.mvps.org/
> >>>> >> >
> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> >>>> >> > > Michael - I have exactly the same problem - I have taken ALL of 
> >>>> >> > > the
> >>>> >> > > steps
> >>>> >> > > listed and still receive the same "Publisher cannot open the 
> >>>> >> > > file"
> >>>> >> > > error. I
> >>>> >> > > can, however, open the file from Publisher 2003 but saving with 
> >>>> >> > > a
> >>>> >> > > different
> >>>> >> > > name or in a different folder do not defeat the problem. Is this
> >>>> >> > > going to be
> >>>> >> > > fixed by Microsoft some time soon?
> >>>> >> > > Kim.
> >>>> >> > >
> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
> >>>> >> > > message
> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >>>> >> > >> My client has a a computer that receives the message "Publisher
> >>>> >> > >> Cannot Open
> >>>> >> > >> the File"
> >>>> >> > >>
> >>>> >> > >> 1) All other client computers on the network can open Publisher
> >>>> >> > >> files just
> >>>> >> > >> fine from network resource (SBS 2003R2)
> >>>> >> > >> 2) Computer with issue has been completely reformatted and 
> >>>> >> > >> fully
> >>>> >> > >> patched
> >>>> >> > >> with same result (Publisher Cannot Open the File). Copying 
> >>>> >> > >> files to
> >>>> >> > >> local
> >>>> >> > >> desktop does not resolve issue either.
> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >>>> >> > >> -- 
> >>>> >> > >> Michael, Microsoft Small Business Specialist
> >>>> >> > >
> >>>> >> > >
> >>>> >> >
> >>>> >> >
> >>>> >> >
> >>>>
> >>>>
> >>
> >>
> >
> > 
> 
> 
> 
0
8/18/2009 2:22:01 PM
Publisher saves all printer information with each file. There is the chance 
Publisher is looking for the printer; not finding it, and then not opening. This 
happens now and then. Select a new default printer in the Printer Folder that is 
not on the server. There are generic drivers you can install; Publisher Image 
Setter is one.


-- 
Mary Sauer
http://msauer.mvps.org/

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:395C0489-D10E-47D6-9910-5DF05DE67260@microsoft.com...
>I have taken all of the exact same steps as Kim with one exception. Do you
> mean to tell me that Publisher 2007 won't open a file because I changed my
> printer? That would have to be the most ridiculous thing I have ever heard!
> -- 
> Michael
>
>
> "Kim Bracknell" wrote:
>
>> Hi Mary,
>> The printers are the same. However, we have upgraded our server to Windows
>> SBS 2008. As a result the printers live at different network locations. This
>> being the case, how do I change the old Publisher file to accommodate the
>> new printer addresses?
>> Thanks,
>> Kim.
>>
>> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
>> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
>> > Are all your publications not opening? Have you changed printers by
>> > chance?
>> >
>> > -- 
>> > Mary Sauer
>> > http://msauer.mvps.org/
>> >
>> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>> >> As stated above, I have taken ALL recommended steps, including
>> >> downloading AND installing the hotfix as Administrator, run the
>> >> diagnostics, did a repair on office, I have the file in a folder with
>> >> full access (both network and local locations tried), turned off my AV,
>> >> even tried running Pub from safe mode, etc. So what's next?
>> >> Thx,
>> >> Kim.
>> >>
>> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message
>> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>> >>>I applied the hotfix after having this problem, and it worked like a
>> >>>charm.
>> >>>
>> >>> "JoAnn Paules" wrote:
>> >>>
>> >>>> Dumb question (sorry to ask)......Did you just download the hotfix or
>> >>>> did
>> >>>> you install it? You need to run it as an administrator.
>> >>>>
>> >>>> -- 
>> >>>> JoAnn Paules
>> >>>> MVP Microsoft [Publisher]
>> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>> >>>>
>> >>>>
>> >>>>
>> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in
>> >>>> message
>> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>> >>>> >
>> >>>> > I have experienced the same problems after installing Office updates.
>> >>>> > Have
>> >>>> > followed the procedures described including running the hotfix with
>> >>>> > no
>> >>>> > success.  Any further suggestions would be greatly appreciated.
>> >>>> >
>> >>>> > "Michael in CA" wrote:
>> >>>> >
>> >>>> >> Here are some clarifications and responses to suggestions:
>> >>>> >>
>> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
>> >>>> >> installing SP2)
>> >>>> >>
>> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>> >>>> >>
>> >>>> >> I have copied files to the desktop from the network, I have given
>> >>>> >> full
>> >>>> >> administrative rights to the user with "Full Control" to the files
>> >>>> >> as
>> >>>> >> well
>> >>>> >> with no success.
>> >>>> >>
>> >>>> >> I will try office diagnostics next, but the fact this was a
>> >>>> >> completely
>> >>>> >> reformatted machine (due specifically to this issue) leaves me
>> >>>> >> little
>> >>>> >> hope.
>> >>>> >> -- 
>> >>>> >> Michael, Microsoft Small Business Specialist
>> >>>> >>
>> >>>> >> "Mary Sauer" wrote:
>> >>>> >>
>> >>>> >> > Michael has Publisher 2003. What version Publisher do you have? If
>> >>>> >> > you
>> >>>> >> > have
>> >>>> >> > 2007: Did you install the hotfix after you installed the Service
>> >>>> >> > Pack?
>> >>>> >> >
>> >>>> >> > Have you tried Office Diagnostics in the Help menu?
>> >>>> >> >
>> >>>> >> > -- 
>> >>>> >> > Mary Sauer
>> >>>> >> > http://msauer.mvps.org/
>> >>>> >> >
>> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> >>>> >> > > Michael - I have exactly the same problem - I have taken ALL of
>> >>>> >> > > the
>> >>>> >> > > steps
>> >>>> >> > > listed and still receive the same "Publisher cannot open the
>> >>>> >> > > file"
>> >>>> >> > > error. I
>> >>>> >> > > can, however, open the file from Publisher 2003 but saving with
>> >>>> >> > > a
>> >>>> >> > > different
>> >>>> >> > > name or in a different folder do not defeat the problem. Is this
>> >>>> >> > > going to be
>> >>>> >> > > fixed by Microsoft some time soon?
>> >>>> >> > > Kim.
>> >>>> >> > >
>> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
>> >>>> >> > > message
>> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> >>>> >> > >> My client has a a computer that receives the message "Publisher
>> >>>> >> > >> Cannot Open
>> >>>> >> > >> the File"
>> >>>> >> > >>
>> >>>> >> > >> 1) All other client computers on the network can open Publisher
>> >>>> >> > >> files just
>> >>>> >> > >> fine from network resource (SBS 2003R2)
>> >>>> >> > >> 2) Computer with issue has been completely reformatted and
>> >>>> >> > >> fully
>> >>>> >> > >> patched
>> >>>> >> > >> with same result (Publisher Cannot Open the File). Copying
>> >>>> >> > >> files to
>> >>>> >> > >> local
>> >>>> >> > >> desktop does not resolve issue either.
>> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> >>>> >> > >> -- 
>> >>>> >> > >> Michael, Microsoft Small Business Specialist
>> >>>> >> > >
>> >>>> >> > >
>> >>>> >> >
>> >>>> >> >
>> >>>> >> >
>> >>>>
>> >>>>
>> >>
>> >>
>> >
>> >
>>
>>
>> 


0
mary.sauer (2018)
8/18/2009 3:08:50 PM
Okay, at this point I have uninstalled Office SP2 and now all files are 
opening fine, thus confirming SP2 is the cause of the issue. Furthermore, 
installing the hotfix from KB972566 did not resolve the problem. I guess at 
this point I will have to wait for the next SP before installing one, or use 
the pay for support service with Microsoft.
-- 
Michael


"Mary Sauer" wrote:

> Publisher saves all printer information with each file. There is the chance 
> Publisher is looking for the printer; not finding it, and then not opening. This 
> happens now and then. Select a new default printer in the Printer Folder that is 
> not on the server. There are generic drivers you can install; Publisher Image 
> Setter is one.
> 
> 
> -- 
> Mary Sauer
> http://msauer.mvps.org/
> 
> "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
> news:395C0489-D10E-47D6-9910-5DF05DE67260@microsoft.com...
> >I have taken all of the exact same steps as Kim with one exception. Do you
> > mean to tell me that Publisher 2007 won't open a file because I changed my
> > printer? That would have to be the most ridiculous thing I have ever heard!
> > -- 
> > Michael
> >
> >
> > "Kim Bracknell" wrote:
> >
> >> Hi Mary,
> >> The printers are the same. However, we have upgraded our server to Windows
> >> SBS 2008. As a result the printers live at different network locations. This
> >> being the case, how do I change the old Publisher file to accommodate the
> >> new printer addresses?
> >> Thanks,
> >> Kim.
> >>
> >> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
> >> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
> >> > Are all your publications not opening? Have you changed printers by
> >> > chance?
> >> >
> >> > -- 
> >> > Mary Sauer
> >> > http://msauer.mvps.org/
> >> >
> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
> >> >> As stated above, I have taken ALL recommended steps, including
> >> >> downloading AND installing the hotfix as Administrator, run the
> >> >> diagnostics, did a repair on office, I have the file in a folder with
> >> >> full access (both network and local locations tried), turned off my AV,
> >> >> even tried running Pub from safe mode, etc. So what's next?
> >> >> Thx,
> >> >> Kim.
> >> >>
> >> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message
> >> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
> >> >>>I applied the hotfix after having this problem, and it worked like a
> >> >>>charm.
> >> >>>
> >> >>> "JoAnn Paules" wrote:
> >> >>>
> >> >>>> Dumb question (sorry to ask)......Did you just download the hotfix or
> >> >>>> did
> >> >>>> you install it? You need to run it as an administrator.
> >> >>>>
> >> >>>> -- 
> >> >>>> JoAnn Paules
> >> >>>> MVP Microsoft [Publisher]
> >> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
> >> >>>>
> >> >>>>
> >> >>>>
> >> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in
> >> >>>> message
> >> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
> >> >>>> >
> >> >>>> > I have experienced the same problems after installing Office updates.
> >> >>>> > Have
> >> >>>> > followed the procedures described including running the hotfix with
> >> >>>> > no
> >> >>>> > success.  Any further suggestions would be greatly appreciated.
> >> >>>> >
> >> >>>> > "Michael in CA" wrote:
> >> >>>> >
> >> >>>> >> Here are some clarifications and responses to suggestions:
> >> >>>> >>
> >> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix after
> >> >>>> >> installing SP2)
> >> >>>> >>
> >> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
> >> >>>> >>
> >> >>>> >> I have copied files to the desktop from the network, I have given
> >> >>>> >> full
> >> >>>> >> administrative rights to the user with "Full Control" to the files
> >> >>>> >> as
> >> >>>> >> well
> >> >>>> >> with no success.
> >> >>>> >>
> >> >>>> >> I will try office diagnostics next, but the fact this was a
> >> >>>> >> completely
> >> >>>> >> reformatted machine (due specifically to this issue) leaves me
> >> >>>> >> little
> >> >>>> >> hope.
> >> >>>> >> -- 
> >> >>>> >> Michael, Microsoft Small Business Specialist
> >> >>>> >>
> >> >>>> >> "Mary Sauer" wrote:
> >> >>>> >>
> >> >>>> >> > Michael has Publisher 2003. What version Publisher do you have? If
> >> >>>> >> > you
> >> >>>> >> > have
> >> >>>> >> > 2007: Did you install the hotfix after you installed the Service
> >> >>>> >> > Pack?
> >> >>>> >> >
> >> >>>> >> > Have you tried Office Diagnostics in the Help menu?
> >> >>>> >> >
> >> >>>> >> > -- 
> >> >>>> >> > Mary Sauer
> >> >>>> >> > http://msauer.mvps.org/
> >> >>>> >> >
> >> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
> >> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
> >> >>>> >> > > Michael - I have exactly the same problem - I have taken ALL of
> >> >>>> >> > > the
> >> >>>> >> > > steps
> >> >>>> >> > > listed and still receive the same "Publisher cannot open the
> >> >>>> >> > > file"
> >> >>>> >> > > error. I
> >> >>>> >> > > can, however, open the file from Publisher 2003 but saving with
> >> >>>> >> > > a
> >> >>>> >> > > different
> >> >>>> >> > > name or in a different folder do not defeat the problem. Is this
> >> >>>> >> > > going to be
> >> >>>> >> > > fixed by Microsoft some time soon?
> >> >>>> >> > > Kim.
> >> >>>> >> > >
> >> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in
> >> >>>> >> > > message
> >> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
> >> >>>> >> > >> My client has a a computer that receives the message "Publisher
> >> >>>> >> > >> Cannot Open
> >> >>>> >> > >> the File"
> >> >>>> >> > >>
> >> >>>> >> > >> 1) All other client computers on the network can open Publisher
> >> >>>> >> > >> files just
> >> >>>> >> > >> fine from network resource (SBS 2003R2)
> >> >>>> >> > >> 2) Computer with issue has been completely reformatted and
> >> >>>> >> > >> fully
> >> >>>> >> > >> patched
> >> >>>> >> > >> with same result (Publisher Cannot Open the File). Copying
> >> >>>> >> > >> files to
> >> >>>> >> > >> local
> >> >>>> >> > >> desktop does not resolve issue either.
> >> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
> >> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
> >> >>>> >> > >> -- 
> >> >>>> >> > >> Michael, Microsoft Small Business Specialist
> >> >>>> >> > >
> >> >>>> >> > >
> >> >>>> >> >
> >> >>>> >> >
> >> >>>> >> >
> >> >>>>
> >> >>>>
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >> 
> 
> 
> 
0
8/18/2009 7:31:01 PM
In order that my Publisher users don't have any problems opening 'ANY' files 
I am going to revert to Publisher 2003 until this issue is resolved.
Cheers,
Kim.

"Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message 
news:98D4887F-8CF8-46EF-BC26-AFF88FA61CAC@microsoft.com...
> Okay, at this point I have uninstalled Office SP2 and now all files are
> opening fine, thus confirming SP2 is the cause of the issue. Furthermore,
> installing the hotfix from KB972566 did not resolve the problem. I guess 
> at
> this point I will have to wait for the next SP before installing one, or 
> use
> the pay for support service with Microsoft.
> -- 
> Michael
>
>
> "Mary Sauer" wrote:
>
>> Publisher saves all printer information with each file. There is the 
>> chance
>> Publisher is looking for the printer; not finding it, and then not 
>> opening. This
>> happens now and then. Select a new default printer in the Printer Folder 
>> that is
>> not on the server. There are generic drivers you can install; Publisher 
>> Image
>> Setter is one.
>>
>>
>> -- 
>> Mary Sauer
>> http://msauer.mvps.org/
>>
>> "Michael in CA" <MichaelinCA@discussions.microsoft.com> wrote in message
>> news:395C0489-D10E-47D6-9910-5DF05DE67260@microsoft.com...
>> >I have taken all of the exact same steps as Kim with one exception. Do 
>> >you
>> > mean to tell me that Publisher 2007 won't open a file because I changed 
>> > my
>> > printer? That would have to be the most ridiculous thing I have ever 
>> > heard!
>> > -- 
>> > Michael
>> >
>> >
>> > "Kim Bracknell" wrote:
>> >
>> >> Hi Mary,
>> >> The printers are the same. However, we have upgraded our server to 
>> >> Windows
>> >> SBS 2008. As a result the printers live at different network 
>> >> locations. This
>> >> being the case, how do I change the old Publisher file to accommodate 
>> >> the
>> >> new printer addresses?
>> >> Thanks,
>> >> Kim.
>> >>
>> >> "Mary Sauer" <mary.sauer@mygmail.com> wrote in message
>> >> news:%23QdF1g%23HKHA.4168@TK2MSFTNGP05.phx.gbl...
>> >> > Are all your publications not opening? Have you changed printers by
>> >> > chance?
>> >> >
>> >> > -- 
>> >> > Mary Sauer
>> >> > http://msauer.mvps.org/
>> >> >
>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >> > news:%23A8xj$6HKHA.5164@TK2MSFTNGP03.phx.gbl...
>> >> >> As stated above, I have taken ALL recommended steps, including
>> >> >> downloading AND installing the hotfix as Administrator, run the
>> >> >> diagnostics, did a repair on office, I have the file in a folder 
>> >> >> with
>> >> >> full access (both network and local locations tried), turned off my 
>> >> >> AV,
>> >> >> even tried running Pub from safe mode, etc. So what's next?
>> >> >> Thx,
>> >> >> Kim.
>> >> >>
>> >> >> "htglaser" <htglaser@discussions.microsoft.com> wrote in message
>> >> >> news:A59F7447-2509-47C1-8825-0A52DFBEE10B@microsoft.com...
>> >> >>>I applied the hotfix after having this problem, and it worked like 
>> >> >>>a
>> >> >>>charm.
>> >> >>>
>> >> >>> "JoAnn Paules" wrote:
>> >> >>>
>> >> >>>> Dumb question (sorry to ask)......Did you just download the 
>> >> >>>> hotfix or
>> >> >>>> did
>> >> >>>> you install it? You need to run it as an administrator.
>> >> >>>>
>> >> >>>> -- 
>> >> >>>> JoAnn Paules
>> >> >>>> MVP Microsoft [Publisher]
>> >> >>>> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>> >> >>>>
>> >> >>>>
>> >> >>>>
>> >> >>>> "RobGlenister" <RobGlenister@discussions.microsoft.com> wrote in
>> >> >>>> message
>> >> >>>> news:E6B342B5-2071-4CD8-ADC6-F913C7BF9CFA@microsoft.com...
>> >> >>>> >
>> >> >>>> > I have experienced the same problems after installing Office 
>> >> >>>> > updates.
>> >> >>>> > Have
>> >> >>>> > followed the procedures described including running the hotfix 
>> >> >>>> > with
>> >> >>>> > no
>> >> >>>> > success.  Any further suggestions would be greatly appreciated.
>> >> >>>> >
>> >> >>>> > "Michael in CA" wrote:
>> >> >>>> >
>> >> >>>> >> Here are some clarifications and responses to suggestions:
>> >> >>>> >>
>> >> >>>> >> This is Publisher 2007 (thus the reason I applied the hotfix 
>> >> >>>> >> after
>> >> >>>> >> installing SP2)
>> >> >>>> >>
>> >> >>>> >> I am using Trend Micro Worry Free Business 6.0 (not Norton)
>> >> >>>> >>
>> >> >>>> >> I have copied files to the desktop from the network, I have 
>> >> >>>> >> given
>> >> >>>> >> full
>> >> >>>> >> administrative rights to the user with "Full Control" to the 
>> >> >>>> >> files
>> >> >>>> >> as
>> >> >>>> >> well
>> >> >>>> >> with no success.
>> >> >>>> >>
>> >> >>>> >> I will try office diagnostics next, but the fact this was a
>> >> >>>> >> completely
>> >> >>>> >> reformatted machine (due specifically to this issue) leaves me
>> >> >>>> >> little
>> >> >>>> >> hope.
>> >> >>>> >> -- 
>> >> >>>> >> Michael, Microsoft Small Business Specialist
>> >> >>>> >>
>> >> >>>> >> "Mary Sauer" wrote:
>> >> >>>> >>
>> >> >>>> >> > Michael has Publisher 2003. What version Publisher do you 
>> >> >>>> >> > have? If
>> >> >>>> >> > you
>> >> >>>> >> > have
>> >> >>>> >> > 2007: Did you install the hotfix after you installed the 
>> >> >>>> >> > Service
>> >> >>>> >> > Pack?
>> >> >>>> >> >
>> >> >>>> >> > Have you tried Office Diagnostics in the Help menu?
>> >> >>>> >> >
>> >> >>>> >> > -- 
>> >> >>>> >> > Mary Sauer
>> >> >>>> >> > http://msauer.mvps.org/
>> >> >>>> >> >
>> >> >>>> >> > "KB" <kibr@foi.wa.gov.au> wrote in message
>> >> >>>> >> > news:OaCVpruHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> >> >>>> >> > > Michael - I have exactly the same problem - I have taken 
>> >> >>>> >> > > ALL of
>> >> >>>> >> > > the
>> >> >>>> >> > > steps
>> >> >>>> >> > > listed and still receive the same "Publisher cannot open 
>> >> >>>> >> > > the
>> >> >>>> >> > > file"
>> >> >>>> >> > > error. I
>> >> >>>> >> > > can, however, open the file from Publisher 2003 but saving 
>> >> >>>> >> > > with
>> >> >>>> >> > > a
>> >> >>>> >> > > different
>> >> >>>> >> > > name or in a different folder do not defeat the problem. 
>> >> >>>> >> > > Is this
>> >> >>>> >> > > going to be
>> >> >>>> >> > > fixed by Microsoft some time soon?
>> >> >>>> >> > > Kim.
>> >> >>>> >> > >
>> >> >>>> >> > > "Michael in CA" <MichaelinCA@discussions.microsoft.com> 
>> >> >>>> >> > > wrote in
>> >> >>>> >> > > message
>> >> >>>> >> > > news:6F53717E-0CCE-4ADB-918F-079BE30E10CB@microsoft.com...
>> >> >>>> >> > >> My client has a a computer that receives the message 
>> >> >>>> >> > >> "Publisher
>> >> >>>> >> > >> Cannot Open
>> >> >>>> >> > >> the File"
>> >> >>>> >> > >>
>> >> >>>> >> > >> 1) All other client computers on the network can open 
>> >> >>>> >> > >> Publisher
>> >> >>>> >> > >> files just
>> >> >>>> >> > >> fine from network resource (SBS 2003R2)
>> >> >>>> >> > >> 2) Computer with issue has been completely reformatted 
>> >> >>>> >> > >> and
>> >> >>>> >> > >> fully
>> >> >>>> >> > >> patched
>> >> >>>> >> > >> with same result (Publisher Cannot Open the File). 
>> >> >>>> >> > >> Copying
>> >> >>>> >> > >> files to
>> >> >>>> >> > >> local
>> >> >>>> >> > >> desktop does not resolve issue either.
>> >> >>>> >> > >> 3) I applied hotfix from kb972566. No luck.
>> >> >>>> >> > >> 4) Tried registry change of "PromptForBadFiles". No Luck
>> >> >>>> >> > >> -- 
>> >> >>>> >> > >> Michael, Microsoft Small Business Specialist
>> >> >>>> >> > >
>> >> >>>> >> > >
>> >> >>>> >> >
>> >> >>>> >> >
>> >> >>>> >> >
>> >> >>>>
>> >> >>>>
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>> 


0
kibr (5)
8/19/2009 1:36:51 AM
-- 
Bill


"Michael in CA" wrote:

> My client has a a computer that receives the message "Publisher Cannot Open 
> the File"
> 
> 1) All other client computers on the network can open Publisher files just 
> fine from network resource (SBS 2003R2)
> 2) Computer with issue has been completely reformatted and fully patched 
> with same result (Publisher Cannot Open the File). Copying files to local 
> desktop does not resolve issue either.
> 3) I applied hotfix from kb972566. No luck.
> 4) Tried registry change of "PromptForBadFiles". No Luck
> -- 
> Michael, Microsoft Small Business Specialist
0
Bill7393 (298)
8/21/2009 2:35:01 AM
Reply:

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I apologize for using the "General Questions" forum, but the Web Design area doesn't seem to get much response to questions (as I have previously posted there), and this area does and I could really use the help. Here are the steps I've gone through. I created a site in Publisher. I have acquired Yahoo as my web hosting provider. I attempted to upload my files the way Yahoo, and many other "help" sites say, by using Publish to Web, but kept getting firewall errors. Therefore I installed SmartFTP and uploaded my .pub file successfully. Then I realized I can't...

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I'm using Excel 2000. When I open Excel, and the click on the Open button to open worksheet, it goes to a default location I'd like to change. How can I change that default location? I have searched under Tools > Options, but find no means there. Thanks. -- ---------- CWLee Former slayer of dragons; practice now limited to sacred cows. Believing we should hire for quality, not quotas, and promote for performance, not preferences. Tools|Options|General Tab change the entry in the Default File Location box CWLee wrote: > > I'm using Excel 2000. When I open...

MFC-Storing View as Bitmap File
Hello All, I am Developing a MFC SDI application,where I want to store the CHtmlView Contents as Bitmap Image file.I have made CHtmlView as a Child of CView.I want to create this bitmap file when an button on the popup dialog is clicked.I want entire content of CHtmlView even though the poppup dialog is above the CHtmlView. Please tell me how to Implement this..I need it urgently.. Any sample code will be of great help. Thanks in Advance, pra Create a metafile DC and have it draw to that. You can probably just play the metafile back to a bitmap. By using a metafile as the intermediary,...

Publisher 2000 #23
After adding a new profile on a Windows 2000 box, Publisher decides not to work (Publisher has been working many years previously on this desktop). I'm getting the message: "This application must be installed to run. Please run Setup from the location where you originally installed the application." I tried the resolution to Article 269276 but that did not work. If anyone has a suggestion or resolution, it would be very much apperciated. Thank you, Steve H. ...

Outlook 2002
This just started today. Outlook opens ok to the Outlook Today view and does a send / receive (I'm on DSL). When I click on a shortcut to any folder, i.e. Inbox, I get a quick view of that folder but then a page displays that says "Search results for "outlook:Inbox" Sorry, your keywords did not match any results. Please try again. On the address line it shows "http://www.jraun.com/search.php? search=outlook:Inbox" Any ideas If you click the folder names in the Folder List instead of the Outlook Bar, do the folders open successfully? -- Jocelyn ...

how do I open up publisher 2003 files in publisher 2000
I received an e-mail with a pub2003 file and am unable to open it with pub2000. Please help Contact the person who created the file and ask them to save it as a Pub 2000 file. There is nothing *you* can do other than to upgrade to Pub 2003. -- JoAnn Paules MVP Microsoft [Publisher] "jeanrix" <jeanrix@discussions.microsoft.com> wrote in message news:97F40E30-2E13-4A43-B26F-AB8C9909F416@microsoft.com... >I received an e-mail with a pub2003 file and am unable to open it with > pub2000. Please help --- Outgoing mail is certified Virus Free. Checked by AVG anti-viru...

Same .pst Files Looks Different on other PC
Hello, I have a weird problem. I have a small network at home with 1 desktop and 1 (wireless) laptop. I have installed MS Office XP on both computer including all the servicepacks and updates (both Outlook version numbers 10.4712.4219 SP-2). I share my document folder which is on the desktop, so I can access it through the laptop. When I open the .pst file on my laptop, Outlook handles the full-day appointments differently. It moves them up one hour, i.e. makes the appointments start at 23.00 hours the night before (and then they last till 23.00 hours on the right day). When I double-click th...

Stop a file from automatically opening in Excel 2000
How do you stop a file from automatically opening in Excel 2000? This file does not exist and there is nothing in the XLStart folder. Tools>options>general and uncheck ignore other applications -- For everyone's benefit keep the discussion in the newsgroup. Regards, Peo Sjoblom "Brenda" <anonymous@discussions.microsoft.com> wrote in message news:15e0501c4472a$7284c980$a501280a@phx.gbl... > How do you stop a file from automatically opening in Excel > 2000? This file does not exist and there is nothing in > the XLStart folder. If you've ente...

Publisher 2003
I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob! Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "...

upgrade publisher
I have a similar question to Issac. I want to upgrade my Office 97 suite to the latest version, but Office XP does not seem to contain Publisher (?), how can I get my Publisher version, off of my Office 97 Pro Ed up to date? I am getting Publisher files from newer eds that I cannot open. After managing to set up OE-QuoteFix on his new PC, Ed reads a message from dfran <leslifamily@adelphia.net>... > I have a similar question to Issac. I want to upgrade my > Office 97 suite to the latest version, but Office XP does > not seem to contain Publisher (?), how can I get my ...

Microsoft Publisher ?
Are you able to insert pictures and tables with it? I currently use Microsoft Word for a lot of things but one problem I run into and I hope can explain this correctly. I insert a picture and want to type next to the picture but text has to be put on line below picture which takes up space that I need. Also not the right message board but can you insert pictures in an excel spreadsheet and put text next to picture? Thanks in advance for help and suggestions Mark In Publisher, yes. -- JoAnn Paules MVP Microsoft [Publisher] "tran" <mtran2000@aol.com> wrote in message ...

How to get name of currently opened Outlook(2003) profile
Hi All, Can any one suggest how to get currently opened outlook profile programatically . I am using Outlook 2003. Please suggest any solution other than redemption. Thanks in advance. The best you could do is use the namespace.currentuser property to get the name of the user currently logged on. Outlook 2007's object model exposes the name of the Outlook profile. The only other thing I can think of is to enumerate the registry for Outlook profile names. "Stop method of Sync object is not workin" <StopmethodofSyncobjectisnotworkin@discussions.microsoft.com> wr...