PLEASE HELP!! Project Tasks are Causing My Tasks to appear Blank

Happy New Year, everyone. Perhaps you all can assist me with an issue that no
one seems to know to fix.

Recently, we have seen that some submitted tasks are causing the status 
managers issues when trying to approve the tasks in My Tasks. What I mean is
this:
-          Resource adds time to a task in My Tasks
-          Resource submits the time to the Status Manager
-          Status Manager goes into PWA and navigates to Task Approvals
-          The Status Manager’s Task Approvals screen freezes and after a 
short while, they are brought to a blank My Tasks page which shows everything 
but the grid.

This is not an ActiveX issue either. 

So, to troubleshoot this, I did the following:
For every task pending approval, I changed the status manager to me from the
original status manager so I can see which one is causing the issue. The I 
saved and published the plan(s). As soon as I found the task with the error, 
my My Tasks screen started doing this. This is a pain because if we don’t fix 
this, one of us will have an inaccessible My Tasks page. 

I have a screen shot if desired. Please help!!!!

Thank you,
Darren
Toys R Us, Inc.
0
Utf
1/12/2010 2:45:01 PM
project.server 1346 articles. 0 followers. Follow

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Darren:

What is your current patch level on the server? There have been fixes for 
issues like this in the past.

-- 
Gary L Chefetz, MVP, MCT, MCITP
msProjectExperts http://www.msprojectexperts.com
FAQs and Reference http://www.projectserverexperts.com
BLOG: http://projectserverhelp.com

"Darren" <Darren@discussions.microsoft.com> wrote in message 
news:E447EF69-9473-4044-BEF1-CD5FE91F278C@microsoft.com...
> Happy New Year, everyone. Perhaps you all can assist me with an issue that 
> no
> one seems to know to fix.
>
> Recently, we have seen that some submitted tasks are causing the status
> managers issues when trying to approve the tasks in My Tasks. What I mean 
> is
> this:
> -          Resource adds time to a task in My Tasks
> -          Resource submits the time to the Status Manager
> -          Status Manager goes into PWA and navigates to Task Approvals
> -          The Status Manager’s Task Approvals screen freezes and after a
> short while, they are brought to a blank My Tasks page which shows 
> everything
> but the grid.
>
> This is not an ActiveX issue either.
>
> So, to troubleshoot this, I did the following:
> For every task pending approval, I changed the status manager to me from 
> the
> original status manager so I can see which one is causing the issue. The I
> saved and published the plan(s). As soon as I found the task with the 
> error,
> my My Tasks screen started doing this. This is a pain because if we don’t 
> fix
> this, one of us will have an inaccessible My Tasks page.
>
> I have a screen shot if desired. Please help!!!!
>
> Thank you,
> Darren
> Toys R Us, Inc. 

0
Gary
1/12/2010 7:13:48 PM
Hi Darren,

I saw something similar when a resource changed remaining work to zero 
without entering any actual work on this task.

I could solve it with changing "Publish" for these tasks to NO, publish it, 
changing back to Yes and publish again. With this procedure all entered (and 
not approved) hours of the ressource are lost and you can move on.

Perhaps it is something similar with your situation?

Barbara

"Darren" wrote:

> Happy New Year, everyone. Perhaps you all can assist me with an issue that no
> one seems to know to fix.
> 
> Recently, we have seen that some submitted tasks are causing the status 
> managers issues when trying to approve the tasks in My Tasks. What I mean is
> this:
> -          Resource adds time to a task in My Tasks
> -          Resource submits the time to the Status Manager
> -          Status Manager goes into PWA and navigates to Task Approvals
> -          The Status Manager’s Task Approvals screen freezes and after a 
> short while, they are brought to a blank My Tasks page which shows everything 
> but the grid.
> 
> This is not an ActiveX issue either. 
> 
> So, to troubleshoot this, I did the following:
> For every task pending approval, I changed the status manager to me from the
> original status manager so I can see which one is causing the issue. The I 
> saved and published the plan(s). As soon as I found the task with the error, 
> my My Tasks screen started doing this. This is a pain because if we don’t fix 
> this, one of us will have an inaccessible My Tasks page. 
> 
> I have a screen shot if desired. Please help!!!!
> 
> Thank you,
> Darren
> Toys R Us, Inc.
0
Utf
1/13/2010 7:47:01 AM
Reply:

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