Thought Microsoft was supposed to answer questions posted here?

I have posted twice my request to see if anyone knows how to run a commission 
report that includes "Fixed Amount" and get no response.  I thought that 
after 24 hours a Microsoft rep was supposed to answer questions posted here 
if no one else does???  Funny I got no response to either my post on 10-11 
and also on my post on 10-25

Help!!!
0
JackT (70)
10/28/2005 4:55:06 PM
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That guaranteed response is only on the "Managed" newsgroups - not these 
ones, which are "Public".  You can access to the Managed newsgroups if you 
have a Microsoft Foundations Support Plan.

As for your report question, I'm assuming you want to see Commission 
information on an Item report.  If so, you will have to modify a .QRP file 
with a text editor and add the appropriate columns (Item.CommissionAmount, 
Item.CommissionMaximum, Item.CommissionMode, Item.CommissionPercentProfit 
and Item.CommissionPercentSale)  You should be able to figure the format out 
by using the existing item reports as an example.

If you're not comfortable with modifying files, I would recommend you 
contact a local Microsoft Reseller to come in and help you out.

-- 
Jason Hunt
Advanced Computer Systems 


0
jhunt (286)
10/28/2005 9:43:27 PM
I have never been able to see anything different from the "managed 
newsgroup".  I was pointed to the "knowlege base" article or option to 
request incident support.  

I have emailed the support group and was sent a link back to this board.  I 
was told, and had the impression, that the annual support fee will get some 
emails answered, more specifically.  

Am I missing that middle ground?  Otherwise, it's just from this board 
straight to incident support.  In this case, don't ever pay the annual fee.  
You get some $30 off per incident, but you have to use at least 10 times, 
another 600, to make it worth while.  Which adds up to be about $1000 a 
year!.......

"Jason Hunt" wrote:

> That guaranteed response is only on the "Managed" newsgroups - not these 
> ones, which are "Public".  You can access to the Managed newsgroups if you 
> have a Microsoft Foundations Support Plan.
> 
> As for your report question, I'm assuming you want to see Commission 
> information on an Item report.  If so, you will have to modify a .QRP file 
> with a text editor and add the appropriate columns (Item.CommissionAmount, 
> Item.CommissionMaximum, Item.CommissionMode, Item.CommissionPercentProfit 
> and Item.CommissionPercentSale)  You should be able to figure the format out 
> by using the existing item reports as an example.
> 
> If you're not comfortable with modifying files, I would recommend you 
> contact a local Microsoft Reseller to come in and help you out.
> 
> -- 
> Jason Hunt
> Advanced Computer Systems 
> 
> 
> 
0
Kay (174)
10/30/2005 2:23:02 AM
When we sell this system it is an art.  We consult the end user to ensure we 
can meet the needs they have for both hardware and software.  We usually 
spend on average 8~15 hours just going over the features and tweaking the 
settings out for that customer.  Then we train on manager and user functions 
and follow thru with support, some onsite and some telephone.   It takes on 
average about a month for the support calls to cease.  By that time the end 
user has a handle on the system an can conduct business as usual.  Customers 
who do it them self can expect a longer learning curve.  Don't know what you 
guys bought, but finding a good partner who will do all this and be there 
for you is what you want/need.  I hope the best for you.  If your not happy, 
get a good local partner to help.  I rarely hear from end users after the 
first month.

mt

"kay" <kay@discussions.microsoft.com> wrote in message 
news:67EDACFA-9208-4276-8BB6-7A0F2ABD69AC@microsoft.com...
>I have never been able to see anything different from the "managed
> newsgroup".  I was pointed to the "knowlege base" article or option to
> request incident support.
>
> I have emailed the support group and was sent a link back to this board. 
> I
> was told, and had the impression, that the annual support fee will get 
> some
> emails answered, more specifically.
>
> Am I missing that middle ground?  Otherwise, it's just from this board
> straight to incident support.  In this case, don't ever pay the annual 
> fee.
> You get some $30 off per incident, but you have to use at least 10 times,
> another 600, to make it worth while.  Which adds up to be about $1000 a
> year!.......
>
> "Jason Hunt" wrote:
>
>> That guaranteed response is only on the "Managed" newsgroups - not these
>> ones, which are "Public".  You can access to the Managed newsgroups if 
>> you
>> have a Microsoft Foundations Support Plan.
>>
>> As for your report question, I'm assuming you want to see Commission
>> information on an Item report.  If so, you will have to modify a .QRP 
>> file
>> with a text editor and add the appropriate columns 
>> (Item.CommissionAmount,
>> Item.CommissionMaximum, Item.CommissionMode, Item.CommissionPercentProfit
>> and Item.CommissionPercentSale)  You should be able to figure the format 
>> out
>> by using the existing item reports as an example.
>>
>> If you're not comfortable with modifying files, I would recommend you
>> contact a local Microsoft Reseller to come in and help you out.
>>
>> -- 
>> Jason Hunt
>> Advanced Computer Systems
>>
>>
>> 


0
mastaT (109)
10/30/2005 4:57:08 AM
Why was the software designed to require so much "tweaking", for a month, by 
a specialist in order for it to work?....Most people these days are quite 
competent and quick in learning.  Most retail functions and requirements are 
the same: sales, orders, inventory, tags, receipts.....How many special 
hardwares can there be to customize for so long?....

Microsoft has done many greater things in technology.  Is this program so 
complex that most people have to operate in limbo?

How muchs should the sytem eventually cost to function relatively smoothly 
for a small retail operation?....The main features are impressive.  The 
little tricks to make it work, mainly the flaws in the interfacing, are 
completely unnecessary.  It wastes everyone's time and resources.....

wrote:

> When we sell this system it is an art.  We consult the end user to ensure we 
> can meet the needs they have for both hardware and software.  We usually 
> spend on average 8~15 hours just going over the features and tweaking the 
> settings out for that customer.  Then we train on manager and user functions 
> and follow thru with support, some onsite and some telephone.   It takes on 
> average about a month for the support calls to cease.  By that time the end 
> user has a handle on the system an can conduct business as usual.  Customers 
> who do it them self can expect a longer learning curve.  Don't know what you 
> guys bought, but finding a good partner who will do all this and be there 
> for you is what you want/need.  I hope the best for you.  If your not happy, 
> get a good local partner to help.  I rarely hear from end users after the 
> first month.
> 
> mt
> 
> "kay" <kay@discussions.microsoft.com> wrote in message 
> news:67EDACFA-9208-4276-8BB6-7A0F2ABD69AC@microsoft.com...
> >I have never been able to see anything different from the "managed
> > newsgroup".  I was pointed to the "knowlege base" article or option to
> > request incident support.
> >
> > I have emailed the support group and was sent a link back to this board. 
> > I
> > was told, and had the impression, that the annual support fee will get 
> > some
> > emails answered, more specifically.
> >
> > Am I missing that middle ground?  Otherwise, it's just from this board
> > straight to incident support.  In this case, don't ever pay the annual 
> > fee.
> > You get some $30 off per incident, but you have to use at least 10 times,
> > another 600, to make it worth while.  Which adds up to be about $1000 a
> > year!.......
> >
> > "Jason Hunt" wrote:
> >
> >> That guaranteed response is only on the "Managed" newsgroups - not these
> >> ones, which are "Public".  You can access to the Managed newsgroups if 
> >> you
> >> have a Microsoft Foundations Support Plan.
> >>
> >> As for your report question, I'm assuming you want to see Commission
> >> information on an Item report.  If so, you will have to modify a .QRP 
> >> file
> >> with a text editor and add the appropriate columns 
> >> (Item.CommissionAmount,
> >> Item.CommissionMaximum, Item.CommissionMode, Item.CommissionPercentProfit
> >> and Item.CommissionPercentSale)  You should be able to figure the format 
> >> out
> >> by using the existing item reports as an example.
> >>
> >> If you're not comfortable with modifying files, I would recommend you
> >> contact a local Microsoft Reseller to come in and help you out.
> >>
> >> -- 
> >> Jason Hunt
> >> Advanced Computer Systems
> >>
> >>
> >> 
> 
> 
> 
0
Kay (174)
11/3/2005 4:55:05 PM
Kay,

Well in some cases, it can be a bunch. Let's just stick with some common 
hardware issues;

For instance, there are 4 ways you can talk to a printer. Text only 
(printing directly to the port), OPOS, JavaPOS and Windows (at least 2 ways 
within that) drivers.  There is a new one that is due next year, called UPOS

USB ports on machines are relatively new. Of course, there are 2 types of 
these, powered & unpowered. Plug in the wrong device into the wrong port, 
poof there goes a $100-3000 device. Lets not get into the different USB 
connector types, male, female, mini male, A type, B type, etc. Let's not 
forget what devices you can plug into them.  Printers, keyboards, mice, 
modems, scanners, coffee mug heaters, personal fans, reading lights, 
cameras, etc.  Now should you use one port for all devices?  After all, the 
designers of the USB ports say that you can attach up to 256 devices to one 
port.  They forgot to tell us in what order to attach them.  If one draws 
too much power from the port, the rest downstream either don't work at all 
or they only work sometimes!!

COM ports are one of the oldest way to connect peripherals, you have 5 
settings there, baud rate, stop bits, data bits, parity and flow control. I 
know this means nothing to you, but one wrong setting, the printer prints 
gibberish. Not to mention different type of cables, with the same type of 
connectors. Printer and modem cables look exactly the same, but wired 
differently.

You can have 3 ways to attach a simple bar code reader. Keyboard wedge, COM 
port, USB. Wrong setup in RMS or any POS frankly, it doesn't work!

Do you really want to go further with software issues?  This is just a 
sampling as to why this is so complicated!!
-- 
*
"kay" <kay@discussions.microsoft.com> wrote in message 
news:F85B8B03-B082-485B-9C53-C5043B46E104@microsoft.com...
Why was the software designed to require so much "tweaking", for a month, by
a specialist in order for it to work?....Most people these days are quite
competent and quick in learning.  Most retail functions and requirements are
the same: sales, orders, inventory, tags, receipts.....How many special
hardwares can there be to customize for so long?....

Microsoft has done many greater things in technology.  Is this program so
complex that most people have to operate in limbo?

How muchs should the sytem eventually cost to function relatively smoothly
for a small retail operation?....The main features are impressive.  The
little tricks to make it work, mainly the flaws in the interfacing, are
completely unnecessary.  It wastes everyone's time and resources.....

wrote:

> When we sell this system it is an art.  We consult the end user to ensure 
> we
> can meet the needs they have for both hardware and software.  We usually
> spend on average 8~15 hours just going over the features and tweaking the
> settings out for that customer.  Then we train on manager and user 
> functions
> and follow thru with support, some onsite and some telephone.   It takes 
> on
> average about a month for the support calls to cease.  By that time the 
> end
> user has a handle on the system an can conduct business as usual. 
> Customers
> who do it them self can expect a longer learning curve.  Don't know what 
> you
> guys bought, but finding a good partner who will do all this and be there
> for you is what you want/need.  I hope the best for you.  If your not 
> happy,
> get a good local partner to help.  I rarely hear from end users after the
> first month.
>
> mt
>
> "kay" <kay@discussions.microsoft.com> wrote in message
> news:67EDACFA-9208-4276-8BB6-7A0F2ABD69AC@microsoft.com...
> >I have never been able to see anything different from the "managed
> > newsgroup".  I was pointed to the "knowlege base" article or option to
> > request incident support.
> >
> > I have emailed the support group and was sent a link back to this board.
> > I
> > was told, and had the impression, that the annual support fee will get
> > some
> > emails answered, more specifically.
> >
> > Am I missing that middle ground?  Otherwise, it's just from this board
> > straight to incident support.  In this case, don't ever pay the annual
> > fee.
> > You get some $30 off per incident, but you have to use at least 10 
> > times,
> > another 600, to make it worth while.  Which adds up to be about $1000 a
> > year!.......
> >
> > "Jason Hunt" wrote:
> >
> >> That guaranteed response is only on the "Managed" newsgroups - not 
> >> these
> >> ones, which are "Public".  You can access to the Managed newsgroups if
> >> you
> >> have a Microsoft Foundations Support Plan.
> >>
> >> As for your report question, I'm assuming you want to see Commission
> >> information on an Item report.  If so, you will have to modify a .QRP
> >> file
> >> with a text editor and add the appropriate columns
> >> (Item.CommissionAmount,
> >> Item.CommissionMaximum, Item.CommissionMode, 
> >> Item.CommissionPercentProfit
> >> and Item.CommissionPercentSale)  You should be able to figure the 
> >> format
> >> out
> >> by using the existing item reports as an example.
> >>
> >> If you're not comfortable with modifying files, I would recommend you
> >> contact a local Microsoft Reseller to come in and help you out.
> >>
> >> -- 
> >> Jason Hunt
> >> Advanced Computer Systems
> >>
> >>
> >>
>
>
> 


0
spam3944 (2163)
11/3/2005 11:52:46 PM
Are you sure you're not making it harder than it is?...

I have an HP Laser Jet 5L, almost ten years old, great mileage for the 
cartridge.   I just bought a connecter.  One end is USB, the other end fits 
into the old printer; plugged in and, poofs, it prints, from my 2003 Sonny 
laptop, very modern.

And yes, the laptop and the HP printer also print labels from the MSRMS with 
the original HP driver.   The scanner reads all barcodes available in the 
item barcode options excetp for 3.  Since my item lookup code contains 
alphabet, only type 138B pulls the right item.  The other ones pull up all 
digits and kicks into the item look up mode.......

The point is, I want to use the Zebra because it is direct thermal, tags are 
cheap, prints very fast, and mostly, Zebra treats customer much better.  As 
for HP, I complained about the feed in their printer once, and they sent me 
another printer before calling the old one back.  The feed got a bit sticky 
again after 5 years, but I don't complain because I have got my money's worth 
and am appreciative.

What has MS done now that it cost me 5K, 2 months of frustration, and the 
business is still not running smoothly?  

Some soul searching is urgently required here!.....The word is: 
COMPLACENT!....

"Jeff" wrote:

> Kay,
> 
> Well in some cases, it can be a bunch. Let's just stick with some common 
> hardware issues;
> 
> For instance, there are 4 ways you can talk to a printer. Text only 
> (printing directly to the port), OPOS, JavaPOS and Windows (at least 2 ways 
> within that) drivers.  There is a new one that is due next year, called UPOS
> 
> USB ports on machines are relatively new. Of course, there are 2 types of 
> these, powered & unpowered. Plug in the wrong device into the wrong port, 
> poof there goes a $100-3000 device. Lets not get into the different USB 
> connector types, male, female, mini male, A type, B type, etc. Let's not 
> forget what devices you can plug into them.  Printers, keyboards, mice, 
> modems, scanners, coffee mug heaters, personal fans, reading lights, 
> cameras, etc.  Now should you use one port for all devices?  After all, the 
> designers of the USB ports say that you can attach up to 256 devices to one 
> port.  They forgot to tell us in what order to attach them.  If one draws 
> too much power from the port, the rest downstream either don't work at all 
> or they only work sometimes!!
> 
> COM ports are one of the oldest way to connect peripherals, you have 5 
> settings there, baud rate, stop bits, data bits, parity and flow control. I 
> know this means nothing to you, but one wrong setting, the printer prints 
> gibberish. Not to mention different type of cables, with the same type of 
> connectors. Printer and modem cables look exactly the same, but wired 
> differently.
> 
> You can have 3 ways to attach a simple bar code reader. Keyboard wedge, COM 
> port, USB. Wrong setup in RMS or any POS frankly, it doesn't work!
> 
> Do you really want to go further with software issues?  This is just a 
> sampling as to why this is so complicated!!
> -- 
> *
> "kay" <kay@discussions.microsoft.com> wrote in message 
> news:F85B8B03-B082-485B-9C53-C5043B46E104@microsoft.com...
> Why was the software designed to require so much "tweaking", for a month, by
> a specialist in order for it to work?....Most people these days are quite
> competent and quick in learning.  Most retail functions and requirements are
> the same: sales, orders, inventory, tags, receipts.....How many special
> hardwares can there be to customize for so long?....
> 
> Microsoft has done many greater things in technology.  Is this program so
> complex that most people have to operate in limbo?
> 
> How muchs should the sytem eventually cost to function relatively smoothly
> for a small retail operation?....The main features are impressive.  The
> little tricks to make it work, mainly the flaws in the interfacing, are
> completely unnecessary.  It wastes everyone's time and resources.....
> 
> wrote:
> 
> > When we sell this system it is an art.  We consult the end user to ensure 
> > we
> > can meet the needs they have for both hardware and software.  We usually
> > spend on average 8~15 hours just going over the features and tweaking the
> > settings out for that customer.  Then we train on manager and user 
> > functions
> > and follow thru with support, some onsite and some telephone.   It takes 
> > on
> > average about a month for the support calls to cease.  By that time the 
> > end
> > user has a handle on the system an can conduct business as usual. 
> > Customers
> > who do it them self can expect a longer learning curve.  Don't know what 
> > you
> > guys bought, but finding a good partner who will do all this and be there
> > for you is what you want/need.  I hope the best for you.  If your not 
> > happy,
> > get a good local partner to help.  I rarely hear from end users after the
> > first month.
> >
> > mt
> >
> > "kay" <kay@discussions.microsoft.com> wrote in message
> > news:67EDACFA-9208-4276-8BB6-7A0F2ABD69AC@microsoft.com...
> > >I have never been able to see anything different from the "managed
> > > newsgroup".  I was pointed to the "knowlege base" article or option to
> > > request incident support.
> > >
> > > I have emailed the support group and was sent a link back to this board.
> > > I
> > > was told, and had the impression, that the annual support fee will get
> > > some
> > > emails answered, more specifically.
> > >
> > > Am I missing that middle ground?  Otherwise, it's just from this board
> > > straight to incident support.  In this case, don't ever pay the annual
> > > fee.
> > > You get some $30 off per incident, but you have to use at least 10 
> > > times,
> > > another 600, to make it worth while.  Which adds up to be about $1000 a
> > > year!.......
> > >
> > > "Jason Hunt" wrote:
> > >
> > >> That guaranteed response is only on the "Managed" newsgroups - not 
> > >> these
> > >> ones, which are "Public".  You can access to the Managed newsgroups if
> > >> you
> > >> have a Microsoft Foundations Support Plan.
> > >>
> > >> As for your report question, I'm assuming you want to see Commission
> > >> information on an Item report.  If so, you will have to modify a .QRP
> > >> file
> > >> with a text editor and add the appropriate columns
> > >> (Item.CommissionAmount,
> > >> Item.CommissionMaximum, Item.CommissionMode, 
> > >> Item.CommissionPercentProfit
> > >> and Item.CommissionPercentSale)  You should be able to figure the 
> > >> format
> > >> out
> > >> by using the existing item reports as an example.
> > >>
> > >> If you're not comfortable with modifying files, I would recommend you
> > >> contact a local Microsoft Reseller to come in and help you out.
> > >>
> > >> -- 
> > >> Jason Hunt
> > >> Advanced Computer Systems
> > >>
> > >>
> > >>
> >
> >
> > 
> 
> 
> 
0
Kay (174)
11/4/2005 3:52:05 PM
Reply:

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Expect some more information shortly. If your passport is a problem, I suggest you do not try to change the file to a different passport now. That will confuse things. It would be better to remove the passport for now. File->PasswordManager->Change->DisableMoney'sPassportFeatures You can only do that when you are successfully signed in, however. Or, better yet, just wait. Try working off line Passport-wise in the interim. I think you can still choose Internet Updates by clicking at the bottom of the screen. In microsoft.public.money, Cal Learner-- MVP wrote: >Expect some ...

RMS and Service Pack 3 for Microsoft SQL Server 2005
Hi all Has Service Pack 3 for Microsoft SQL Server 2005 been certified to work with RMS? thanks ...

I thought is was supposed to learn
Every transaction I make with my debt card always has the same store at the payee "Moka House" and it is always lists as a "Insurnace" it is driving me crazy. Can anyone suggest what I can do to fix this to make the program learn? Donnie In microsoft.public.money, Donnie Peterson wrote: >Every transaction I make with my debt card always has the same store at the >payee "Moka House" and it is always lists as a "Insurnace" it is driving me >crazy. Can anyone suggest what I can do to fix this to make the program >learn? Go to Accounts&...

Pivotchart Multiple series question
Is it possible to have 2 separate clustered series in 1 pivotchart table and if so how. Regards Jason ...

Report Sum question
Hi all I have a report that shows output from a League Table Most years have just Played/Won/Drawn/Lost/For/Against/Points format However, a handful of years had an added Bonus Point feature, where the team who had the highest aggregate score over the home and away ties got a bonus point. In a year where there are no bonuses the field in the table is left blank, whereas bonus years are recorded 0, 1, 2, 3 etc etc I have figured out how, on my report to sum the points and bonuses using =Nz([Points],0)+Nz([Bonus Points],0). The report is all encompassing of all years (one year ...

APAYs thought I thought were cancelled are still being sent
BIG PROBLEM- I had cancelled APAYS in Money 2003. No problem. Now I have upgraded to Money 2004 and these long dead APAYS are automatically being transmitted to my bank and I cannot prevent this from happening because they are not appearing on my sceduled bills calendar. I have no apparent way of preventing this so I have been resorting to cancelling payment after the transaction appears in my register! Call your bank and tell them that you tried to cancel but since it didn't work, you need to have them manually cancel the Apay. "Carlos" <carlostim@msn.com> wrote...

Can't Use Microsoft Update
When I check for updates with Office Access it doesn't send me to the office web site and it doesn't trigger Windows Update. I suggests I install Microsoft Update. But, of course, I get the following error number: Error number: 0x80070002 I am told: "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the " I try later on and the same thing. No I didn't try all the options. So there is a controversy among Microsoft products as to which update service to use? Should I us...

VOID GL Posting
When we are trying to get report for VOID check form history through smart list, the VOID GL posting date is showing 00/00/0000. Any one know hwy itis happening like that an dhow to correct it. Any hlep will be appriciated. Thanks Which SmartList are you using? Frank Hamelly MCP-GP, MCT, MVP East Coast Dynamics www.eastcoast-dynamics.com get your GPtip42today at www.gp2themax.blogspot.com "Mick Egan" wrote: > From what I can determine the Voided transactions will be very old. > > I tested on V75 and GP10 and cannot replicate, but have foun...

Microsoft project resources
Hi New to project, Can I allocate 2 sets of resources and how do I do it.? Hi, I'm afraid you cannot allocate a "set of resources". You can define a resource that represents a group of people (say "painters") with a capacity (Max. Units) equal to the number of resources you have (say 500%) and then allocate that resource to tasks - but you cannnot tel Project that "painters" equald Joe, Jim, Francis or Harry - whatever individual resources. It's either or: the "skill" resource or the individual one(s) But once you can ...

What is Microsoft script editor?
I keep getting this message that a new instance of Microsoft Script Editor is available-do you want to use this as debugging. It only comes up when I want to edit the calender of Office 2007 and have to press no many, many times to get message off. ...

CComQIPtr and XML question
Hi all! On VC6 this code worked perfectly: MSXML::IXMLDOMDocumentPtr CXMLDocItem::GetXMLNode() { CComQIPtr<MSXML::IXMLDOMDocument> docPtr = CXMLItem::GetXMLNode(); return docPtr; } It is a part of Expat XML wrapping library. But, on VS2008 it gives me the following error: error C2664: '_com_ptr_t<_IIID>::_com_ptr_t(int)' : cannot convert parameter 1 from 'ATL::CComQIPtr<T>' to 'int' 1> with 1> [ 1> _IIID=_com_IIID<MSXML::IXMLDOMDocument,& _GUID_2933bf81_7b36_11d2_b20e_00c04f983e60> ...